BEYOND 1 OF THE BEST VETS EVER!! I LOVE THEM ALL! Hate to play favorites but Dr. Della Penna is the…read moreone who started this practice and she helped my baby in a previous ER vet office she was at and when I found out she opened her own practice..... I definitely followed her! And I would have never met Dr. Hladio if it wasn't for this practice......SHE'S THE BEST!! And Dr. Trail too! But the staff is beyond AMAZING!! ESPECIALLY Christa, Jake, Francesca, Lindsay, Christian, Megan......I'm sorry there are too many people to list and I apologize I don't know everyone's names! They are all the most compassionate people! But this is the only office I'd have take care of my babies! THEY ARE BEYOND THE BEST!!!

I would avoid this vet at all costs. I have two french bulldogs and a cat. We moved from out of…read morestate - we have lived all over the west coast, and Ohio for a short time. This vet is insanely priced. I was aware at a teeth cleaning $1750 (quoted $1450) and several of the other appts have been way more than I've ever paid. I pay for insurance on both dogs but the fees charged are well beyond any place I've ever been (my dogs are 8 and 9). Today I made a quick nail trim appt for my two dogs. $95. Took 15 min total. I've had dogs my entire life and french bulldogs are expensive as is...but $48 for a nail trim is crazy. SF pricing and Park City Utah - all $15. The receptionist told me I was getting a nail tech and it's $25 for the 5 minutes of their time for each dog - plus the cut. Look elsewhere if you want a vet that isn't trying to price gouge you. Upon leaving they called and asked if I wanted to schedule another appt for a teeth cleaning - we just had one done 4 months before. Ridiculous. We will be switching vets ASAP.

When I got my Cavachon puppy, a friend recommended A Step Up to be our vet. They are about 15…read moreminutes from my house. They are AMAZING on every level. I'm a bit of a high maintenance puppy mom as every hiccup leads me to look on the internet to find the worse case scenario, which leads me to calling them. They always return calls in a timely fashion and have never made me feel like I'm silly or wasting their time. My puppy, Boo, gets excited when I tell him we are going to the vet to see his friends. From the time we pull in the parking lot, Boo can't wait to get inside and see everyone. He especially loves Jon (John? I'm not sure... I'm sorry!). As soon as Boo hears his voice, he runs toward it, tail going a mile a minute. Jon is fantastic! On the floor, accepting sloppy puppy kisses, and telling Boo he's the "bestest boy" while giving Boo a good pet and rubdown. Their prices are fantastic, their knowledge is vast, and the rooms are always clean. We will never go anywhere else. Boo loves A Step Up and so do I!

Extremely, terrifyingly disorganized practice. With an extremely unprofessional owner. Avoid this…read morelocation. They don't allow you to come in for tech appointments (which is the cause of all of their issues). My dog has only been seen for arthritis and has been put on a routine of adequan injections twice weekly for four weeks. On one occasion, this clinic had given my dog the wrong service (gave him routine lab work when he was due for his Adequan injection, a twice weekly series for several weeks in a row). The owner blamed me, saying that When scheduling the appointment, I chose the wrong option. There is no option for the service my dog receives, nor is there an option for "other", only a long list of services he wasn't getting. The last option on the list is "lab work - other", which I selected as it seemed like the closest option possible. Instead of checking with my fiancé upon arrival, who took him for the appointment, or looking at his chart to see that he is "prescribed" a routine of coming twice weekly for a month for the same injection, they gave him the "lab work - other" which apparently to them is routine lab work... no questions about why I was asking for "lab work other", just took the blood and gave the dog back without another word. I noticed when I saw the receipt that should have been $30 but was instead $200. One would think that the tech and or vet would reach out as to why blood work was being taken or what they may be looking for, but no. When I called and eventually brought the dog back, a very hostile owner/vet came to my car to yell at me in a very intense manner. He said my fiancé lied about the events that happened (that no one asked him why he was there) and demanded I call him in front of him. So I did. My fiancé explained to the owner that the tech did not ask why the dog was there. An incredible weird sequence of events. I should have left the practice at this point, which I threatened to but decided to give another Dr. a chance. I saw a great female veterinarian a few months later looking into next steps for my dog's arthritis. She recommended a repeat of the same 4 week/ twice a week injunctions. We actually talked about my last experience and she said they would schedule all of the injections right then and there to avoid any confusion. I did that 2 weeks ago, brought my dog to the first two appointments and got the injection no problem. My fiancé took him for the third injection, no problem. My fiancé tried to take him today and was told that he "wasn't allowed" to bring the dog without my authorization. A new policy? Since the 4 days earlier he was there? Disorganized at best. Unprofessional at least. So, they called me repeatedly for 45 minutes but I was unable to answer my phone as I am on a business trip (the reason said fiancé is there). They had my dog inside but wouldn't give him back or the injection until they reached me. Finally after an hour, and my fiancé getting the dog back in the car after going inside the building, I saw the missed calls and spoke to an understandable furious fiancé. Baffled, I called and tried speaking to them to tell them to be told it's "in my chart" (apparently since today only) that only I can bring my dog for services. More likely, the owner heard somehow that he brought the dog and not myself and decided to be unprofessional and impose a new rule to be petty. What a nightmare! If you value your sanity and your animal's health, I highly recommend going to a more professional practice with empathetic and kind ownership.

Our dog was sick, asked to have a prescription filled, or just a few pills to get her comfortable…read more They refused , said they needed an appointment. That's the way they really care about our pets. Disgusting place , disgusting care, disgusting people.

Such a sad, horrible experience. An worst of all my baby, Madison is the one suffering most of…read moreall. she has a yeast infection in her right ear. My family, among many others, are struggling. Children, shrink elation, heck lift, COST...AVERAGE INCOME IS NO INCOME THESE DAYS. We break bc Maddie is pitiful...200$ later, they gave her a drop of antibiotic in her ear. Then sent her on her way with a follow up appointment. Just to ensure she was better. what?? yes. They advised she had yeast in her right ear. they would clean it out give her drops and that would take care if it. A they did not clean or wipe any part of her ear. In addition should of sent home aperscription to take care 8f her infection. They did nothing...but make her worse. I even called to get explanation an realize. if you aren't wealthy do not rescue ananimal. when it gets sick there is no where to turn. especially places like this.

Our go to place for our Kitty Cat. They are so friendly and really treat the cats so well very…read morecalming. Thanks so much every time we take our cat in we feel better when we leave.

What lovely vets!!! The Dr.'s love for the cats is overwhelming. Pete the cat was back to himself…read morein no time ! Thank you Cat Clinic!!!

This vet used to be good but the principal vets have changed snd too much inexperience going on nowread more

I have an 18 hh black percheron whose belly just gets mauled from bugs. I ordered Medicated Wound…read moreCare with Insect Barrier which is very expensive in the store. Unfortunately, everything with drafts is doubled in price because they need twice as much. I have multiple pets, too, so if I can save, I can spend it on other stuff they need as well. So I'm grateful for the very prompt service in mailing the stuff and the price was very fair. I will be back for more after my supply runs out for sure.

Polite, friendly, and efficient. Demeanor of staff leaves the impression they live animals, love…read moretheir job, and enjoy being part of the practice.

I accidentally showed up a day early with my animal for our vet visit and was immediately turned…read moreaway, I understand that can happen if you are busy. However the next morning they called me and told me my appointment was cancelled because the doctor was not coming in. Very disappointed with the service here and can't believe this is how new patients are treated.

Absolutely wonderful vet!! They are very caring and go above and beyond for your furry family…read moremember. Highly recommended!!

The technicians are unbelievably unprofessional. Besides the interactions I have had which involved…read morebeing spoken to with disrespectful attitude, listening to the conversations that take place amongst the staff is appalling. Everything from inappropriate and disgusting topics to making fun of their clients, witnessed 4 technicians practically violate a client by Googling what this person did for a living and looking up the value of their home because they were making fun of this client and questioning how she could afford her Vet bills. All of this took place in the open as I was checking out and not only heard everything but watched as 2 of the 3 computers were used to look up this person's personal information. After witnessing this kind of behavior I went home and immediately found a new veterinary clinic because if they are willing to do this at the front desk I can only imagine what goes on in the back of the clinic.

We recently started taking our cats here and they've been amazing. Our other vet wasn't taking some…read moreof our concerns seriously but they did as soon as we took her here. The staff is very thorough and everyone is nice. Our one cat just had to have surgery for a wound and it wasn't overpriced and they took good care of her. I recommend this vet over the other ones I've taken our cats to !

First experience with Companions First…read more.. We adopted our cat, Rachael, from a foster family who had taken her to Companions First for three years and an oral surgery before we adopted in 2017. Rachael suddenly had more mouth issues last night (2022), prompting a flurry of calls when businesses opened today. Our first call was to see what Companions First recommended and what records they had... there was some back and forth, but I would like to give special thanks to receptionists Dan for giving me the number for two urgent care facilities, and Lisa for calling the foster family for us and retrieving our cat's medical records for us. Of course, office hours and available time is scarce for vets, but I commend the reception staff for quick response and going above and beyond to help us and our adopted fur-daughter.