Probably one of the top three worst experiences I've ever had as a patient…read more
While under , the care of this clinic, there was a series of 5 to 6 doctors who rotated through, no consistency or continuity and care(my experience), specifically not having the medication on hand almost every time and always having to check instead of the week before and the day of being prepared ...and constantly having to go to different meds and samples-
Billing is the absolute nightmare you read about in other reviews no communication, rude behavior, totally unprofessional and needs to be cleaned up immediately. They constantly threaten you with collections yet the billing is consistently wrong and completely erratic in the first place.
My vision actually got worse for an extended period of time due to their erratic reporting or review in the EHR, one Dr told me that one of the meds was superior while the other reported another.
Needless to say, somebody in accounting, specifically told me that Vyvismo was the superior med,
Keeping in mind. This is the accountant who's completely incompetent giving me medical advice.-hopefully she'll get hers from licensing.
These issues were never addressed directly. On several occasions, I was rushed out of the office post shot having to return a few minutes later due to excessive pressure that turned out to be extremely dangerous and they had to do counter measures-very stressful..
If I had I not come back I wonder if my eye would have been incapacitated. Needless to say, that staff needs further training, and one raised her voice at me in the dark when I had to sit in a broken chair in front of an outdated machine, trying to get a scan for my peripheral vision, only to have her scream at me when I had to move due to the chair breaking. She yelled "that is one strike" she screamed at me in the dark "stop moving" . I surmise that she's so used to working with elderly folks that she thinks she needs to yell harshly at the patients. if I had a parent or grandparent go in there, I would immediately stop that from occurring.
David R., her husband, and supposedly the acting manager of the clinic, is somebody I reached out to at first, was somewhat responsive, but once he realized there were issues with the service, he disappeared, and never returned a single message-
Where else in any other practice or Business can you get away with such behavior? It really feels like gross negligence in my opinion. Do. No Harm.
conversely, my experiences at Southern retinal Associates has been of the utmost quality nothing even resembling these behaviors I've experienced at Richens. They also like to send out incorrect bills or what I referred to as "fake bills", demanding over $3000 on Friday night or over the weekend, this happened multiple times. For those unfixed incomes I imagine this would be extremely stressful and something you would definitely want to avoid-I've seen other reviews that they are actively ignored if they bring up billing concerns, quite unprofessional. Caring about your patience, cost nothing and I'm not sure what in the hell is going on there, but it is wrong and I experienced it firsthand.
To my greatest dismay and disgust, finally became somewhat of a target when they messed up the pre-authorization for my eye shot, and then subsequently refused to rebill
it, impacting my deductible process as well as my coverage, and then months later I find that it was re- billed , probably so they could make additional profit and now I'm going to be waiting on a check from them as they first refused to re-bill
it at all, and then demanded close to $300 plus from me which I had to pay as I know they threaten collections.
Hopefully they just take care of it without further ethical concerns.
I regretted not changing years earlier, This is my experience and opinion. It's my experience and in my opinion they had the opportunity to make things right and meet the standard of care and the continuity of care that I required.. Over the period of those months when I reached out, they , failed me at the highest level.
Again, just my opinion, but if you choose to go that route, just know you've been informed. Creating fear in your patient (me) and doing harm to them by providing inadequate care (across the board) with no follow up or communication-It's a travesty-in my experience.
They're clearly an organization that has learned nothing, does not care about reviews and values money over my care. A big disappointment.