This dealership is completely unreliable and does not honor their word, especially working with…read moreAndrew Centeno. They clearly agreed to sell me 2 cars 2026 Honda CR-V for $36,500, and I made my plans based on that commitment. After making me wait for days, they suddenly changed the price, charged me extra $500 , blaming other dealerships. This is not how honest businesses operate. If you can't honor your own quoted price, don't make promises to customers in the first place. I turned down other offers because I trusted them -- that was a mistake. Their communication is inconsistent, their pricing is misleading, and their behavior is unprofessional. Save yourself the time and frustration. Go to a dealership that actually respects its customers and stands behind what it If you value your time and money, do not rely on what the dealership and Andrew Centeno tell you unless everything is guaranteed and in writing.

Not only was my car shopping and purchasing experience perfect in late 2024, the continued customer…read moreservice and care is top of the line here. Great job Amanda in the Service department, excellent attitude and customer service.

Great experience with this Hyundai dealer! Sales, finance and service dept are spot on. Ask for…read moreJosh Ayub in sales. My first Hyundai vehicle, and I could not be more pleased with my new Tucson Hybrid. Chance C

There's an old adage, "The true test of a persons character…read moreisn't when things go well, it's when they don't go well!" Saw a 2024 Rockwood Green Calligraphy they had. Since I wasn't price sensitive, traded out & the deal was done which included "2" 7 year ceramic coatings. It was when Katie Silva told me I could pick up my car in 2 hours, did things go down hill. 7 year coatings take at least 3-4 days when done correctly. "Oh no, we have a machine" she said. Bull crap, an outright lie! Deliver the car to me? Nope. You came to my house eagar to pick up the title, but, sorry not going to deliver the car to you, 15 minutes away! So, the moral to the story is, Once, shame on you! Twice, shame on me! CAUTION if you're dealing with Katie Silva!

Quote was done over the internet. Paperwork was uploaded and appointment was confirmed. I was…read morein/out in 40 min without any issues. I recommend them highly.

This is not my first experience with CarMax and it won't be my last. I was interested in a car…read morethat was another CarMax lot farther away. They shipped it free to Gainesville for me to test drive. I agreed to buy it and they were so helpful and friendly all the way through the process. I recommend CarMax Gainesville.

We just purchased our fourth vehicle from this dealership. Though there's a bit of a drive from…read moreMarietta, the selection and value is tremendous. Mark Bradley is our go to guy in sales, and if you require financial assistance, Sharon is fantastic. If you are tired of crazy forced add-ons , snobby sales people and dealerships that won't deal in Cobb County, check these guys out.

DO NOT TAKE YOUR CAR HERE. I was in an accident and took my 2014 Terrain to the collision center…read morefor repairs for a rebuilt left side bumper and some passenger door damage. For one, it took almost 6 weeks to fix just bumper damage and a door panel. For two, not ONCE did they call me with an update. I had to call every single time and they continued to make excuses with me telling me the car would be ready the next day or the end of the week and time just kept going with ZERO UPDATES. Finally when I did get the car back, the work looked RUSHED and was VERY BADLY DONE. Just look at the pictures. Inside above tire was ruffled all the way around. And the bumper is not even all the way on! Very lazy work. Terrible customer service experience. Just awful all around.

Carlos is my car guy , I've bought several cars from him in the past 10+ years , they have always…read moretreated me with respect, my last purchase, had an issue come up with the motor , after 3 months , and they replaced the motor, I hadn't had an issue since... Give Carlos a call he will get you going.....

Update transmission went out now they won't answer and I gotta pay outta pocket for the rental lmfaoread more

I just bought a Hyundai Santa Fe and I am very happy with my whole car buying experience!…read moreI initially drove the 3.5h to buy a Honda Passport and I knew it had an accident because my sales rep Val sent me the carfax report right away. After inspecting and test driving I found some issues with the car. The brought it to their shop right away to check on the Honda. The Assistent Manager brought me in his office to tell me very honestly the shop is not able to fix those problems to my satisfaction. Since they knew I drove so far they offered me all the help possible to show and test drive as many cars as possible. After finding a good pick they gave me good deal on the car and on the warranty. Val even drove to the gas station to fill the car up for me! If I need to buy a new car again, I will contact them first and see what they have to offer.

Worst experience ever! (caution: long review but needed to be said) At first everything was great,…read moreI had applied online for the application, had a sales person named Norma called very professional and respectful. Went by to see the vehicle and I had already mentioned my credit was bad and I had money for whatever down. I test drive the vehicle and enjoyed the 2016 Acura ILX, then the senior rep or whoever she was ruined the guaranteed sale for Norma. Reason being, unprofessional and judged me after knowing my credit was bad. She came up to me and said that with what I had said I had for a down it wouldnt be enough, and couldnt be able to do anything that I would need 20%-30% down. The way she said it I could tell she assumed I was going to say cant do that, so therefore I asked how much and responded "its a lot, it would be way more than you said you had and your interest is high" there was no need for that there are ways to come at a customer, I been a car sales man so I know! I knew my credit is not great and therefore I had told Norma I had bad credit and I have so amount to put down but have more if needed, and i wrote that on the paper they give you to fill out, wrotethe amount and also specifically wrote down "but have more if needed." If they pay attention to deatils on paperwork they would have seen that and assumed well says he has more if needed so lets see how much he be able to put down. But after she told me it was $4000 down I said okay thats fine no issue and mentioned I had $5000 on me and after being told that her attitude changed. Because of the unprofessionalism she made Norma lose a sale. Turns out Norma was new, because Marcela called me and told me she was following up and mentioned Norma was new. For a new person she was doing great until the senior whatever she said her position was came up to me and ruined the sale. Therefore I took my business and money somewhere else (Toyota Mall of GA) and got me a 2015 BMW 428i. With just $3000 down. (Picture included of me with vehicle after purchased) If it wasnt for that one lady treating me like someone who wouldnt be able to afford anything and for judging me bc my credit is not great, she made Norma lose a guaranteed sale. If it wasn't for the unprofessionalism of that one rep, Norma would have a sale and my review would have been completely different.

Exceptional customer service from "Chris" who brought me a new battery on Labor Day after GM's 24/7…read moreroadside assistance FAILED, telling me they "could come tow me on Wednesday". GM continues to fail at meeting the expectation of premium brand customers with their inability to provide what they promise. Yet: if I were to buy another Cadillac in Georgia, it would most certainly come from this small dealer.

Amy, the service manager was easy to talk to and she actually listened to my concerns. They helped…read moreme here quickly and efficiently. I came here because I was tired of waiting for service at Hennessy Cadillac in Gwinnett. My battery kept dying and I didn't have time to wait a week for them to check and see what was wrong. My car was still under warranty so I needed to take it to the dealership. Amy, wins hands down with her helpful, friendly service and efficient team. I will be coming to this location from now on, even though it is out of the way. Thanks Lanier Cadillac!