Carlos is my car guy , I've bought several cars from him in the past 10+ years , they have always treated me with respect, my last purchase, had an issue come up with the motor , after 3 months , and they replaced the motor, I hadn't had an issue since... Give Carlos a call he will get you going..... read more

Update transmission went out now they won't answer and I gotta pay outta pocket for the rental lmfao

Cavender Auto will sell u a good car, but it won't PASS the Emissions. They do not & will not offer nor accommodate for INCONVENIENCE. I was told by Ashley I shouldn't waited at the last minute to do Emissions.....HELLO IT SHOULDN'T FAILED Moral to this review take a manchnic & no CAVENDER Auto customer service is HORRIBLE. UNSATISFIED CUSTOMER!!!! read more

Car broke down in the middle of a busy road way. And guess what? Yep! They WILL NOT do a diagnostic until I start making payments again. Mind you, my payments were ON TIME AND CURRENT when the car shut off on me. Im paying for a rental out of pocket! How am I gonna pay for two vehicles? Did I mention I JUST purchased the car in May and it's already had issues. First issue was it would not pass emissions, now this. They said the OWNER is not willing to do the diagnostic until I make a payment. Which is crazy to me! They told me the owner DOES NOT TALK to customers. But on yelp it says his door is always open to customers. So, idk. The car the sold me is a piece of crap! read more

Hi, my name is Tyjuan Hill I'm a young adult in his early 20s who purchased a car last year in December from this dealership who buys car from the Auction & don't check for issues before listing these faulty cars they have on their lot for sale!!! I want to inform anyone who's desperate to buy a finance car "DON'T The whole staff treats me like shit every time I call the office to get help with my car that keeps breaking down on me. I wish I'd get the same respect older adults get but since I'm much younger I get none from anyone at this damn dealership. I stay in Atlanta & have to drive an hour to Gainesville just to drop my car off for repairs every time, it's so draining and stressful how they keep doing me. AVOID THESE PEOPLE MAN ITS SO SAD THIS IS HAPPENING TO ME OF ALL PEOPLE. read more

Horrible customer service. Genius financial customer representatives are rude. Cars break down and they over charge for the price of the vehicle. Don't go here read more

ZERO INTEGRITY IN THE CON-VENDER AUTO FAMILY Unfortunately, I'm unable to leave a zero star rating...and, of course, bad faith and complete lack of integrity aren't illegal. Regardless, here goes for the sake of y'all out there. Absolutely the most disappointing customer service and deal-making experience of my life. Car dealers are much-maligned for their business practices. Cavender drags down the entire industry's reputation to a new low--in one transaction! I was fully engaged in purchasing a used vehicle--credit report, proof of income, documents in progress, and wired funds. The only thing I hadn't done is promise my first-born child! My salesperson and I struck up a good (what I thought trusting) relationship--e-mailing and texting many times to exchange information and stay updated on the progress. It was an out-of-state deal so documents were FedEx'd to my home. Having wired downpayment funds, completed documents, and sealed the return FedEx envelope, I sent a picture of the signed deal sheet. All done...so I thought. While in the midst of the deal closure process I noticed the vehicle was still listed--and the price had been increased by $2000. They were clearly leveraging my in-progress deal to try and squeeze some extra dollars out of another buyer. By now, you've likely guessed how this story ends. A few hours after holding up my end of the bargain, I get a call letting me know theCon-vender Auto Family had sold the vehicle out from under me--not even the courtesy of a right-of-first-refusal. The Con-vender Auto Family's mission statement on their website states: "We are driven by the understanding that our success will ultimately be determined more by the number of people we help, rather than the amount of product we sell." Actions speak louder than words, Stephen and Rick. I caution anyone who is considering dealing with Cavender (across any of their dealerships). If integrity is in such a short supply on the front end, wait until they get you into the service bay. read more

My husband bought a car from there and we took it back 3 times for the same problem, still didn't fix it.we had to put it in the shop and pay 1200 dollars to fix what they should have fixed.they will not answer the phone or call you back.we are still having to sink money in this piece of crap.they sure don't mind taking that payment but wont even discuss anything with you or try to help. The only thing they did fix was a seat.belt that they should have checked before they sold it.The staff are very rude and I'm pretty sure they are not qualified to be working there.worst experience ever,I'm just telling our experience, I hope yours was better than ours.and if you haven't dealt with them,I would advise you to go somewhere else.this business want to get you in a 2 year payment plan and then forget your name til its time to take that payment!!!!! read more

We had an amazing car buying experience with Carlos. We had a few issue with the car but they was right on it to fix any issue it had. I would highly recommend you to talk to Carlos! Let him know I sent you! He is very transparent and honest. read more

bought a car 2 day later broke down on the side of the road. The owner promised a deferred payment and then changed his mind because they didn't have it long enough in the shop. Terrible rude staff, dishonest owner. The only people that are worth talking to there are the mechanics. read more

My cars motor went out less than six months after getting it and even though it is under warranty they have had my car for 21 days and it's not ready yet ‍ at this point I'm livid read more

Me and my Husband went to them for a car his car broke down two weeks after having it and needed a whole new engine. He was out of work for two due to no car that he had just purchased , and they wouldn't reimburse the towing fee which they are supposed to "cover". My car needed a new alternator but instead of them doing that the first two times I broke down they just kept putting new batteries in. It wasn't until shut down in the middle of nowhere and paid $300 to get my car towed (six hours after I picked it up). That they finally put on a new alternator. And they wouldn't reimburse my towing fee either. They are obviously scamming hard working people and need to be stopped. Don't give your money to these people they will not help you once they have taken it. read more

BUYER BEWARE!!! Cavendar Auto and Genesis Financial believe that they are above the law and do not have to accurately report changes, or update your file to reflect a court order. Honestly I returned a vehicle just days before a suicide attempt which I am thankful to be alive, but this shady business turned around, filed a loss of income causing me to have to pay a penalty with IRS, and when I did finally get everything in order and rebuild my life; they refuse to update my file and report it accurately. read more

They were super duper nice!!! Buttt every time my family gets a car from there, they seem to have something wrong. I recently got mine a while ago and instantly had to change 2 wheel hubs. $300. The first like month of having it and not doing hardly anything with it. I only drive to work and back. I am current having sensor Issues. They have nice cars and VERY VERY nice staff but the cars aren't up to par as they should. They all have check engine lights and etc. we had to change the throttle body issue as well. It was VERY EXPENSIVE. read more

They sold me a 2015 Chevy Cruze. It needed to be in the shop as soon as a drive it off the lot. It has had multiple issues and the service department as well as Genisis Financial, Megan and Mary specifically were absolutely no help. They were extremely rude and condescending. I go to school in Atlanta and it is extremely inconsiderat, inconvenient and dangerous for them to suggest I drive a car with a smoking engine to Gainesville. The owner is clearly a money hunger horrible person as well as whoever decides to work for him. This company is horrible. read more

My fiancé purchased a car from you guys which is Ricky Myers he has had issues with the car every week he has asked a manager to call him he has not but you guys can call to make sure payments are being made and on time I would never refer anyone to you guys and where is the state of the art repair service that is too funny all he wanted was for to purchased a vehicle to get back n forth to work he was just a SALE FYI PLEASE DO NOT PURCHASE FROM THEM read more

I was sold a 2012 FORD FOCUS that had recalls. The car would stop and stall in ongoing traffic, at red lights, would shift gears and stall at random moments. I told Cavandar about the issue after asking different mechanics what to do they all suggested taking it back to the dealership After telling Cavandar they said they would look at the car but i had to get it to them. ( I LIVE 3 HOURS AWAY) i had to use ALL my towing mileage to get the vehicle to them They said it was fixed I HAD THE CAR FOR LESS THAN A WEEK. it had the same issue. So, they got the vehicle the next time. cool. I was told i can do a trade in. OK I thought things were going to shift. i live 3 hours away the staff is aware I'm thinking since i am a paying customer (who is by the way still being expected to make payments on this vehicle that is not safe to drive , not driveable and is currently with them) that they would be diligent and help me get into another car especially considering that they sold me a recalled vehicle and that they could not fix it. They barely had anything to pick from and when i did find something that i wanted i was told they could not hold it for me . I AM 3 HOURS AWAY. let me remind you. Each time i checked in with a car , told them i wanted it, it was sold. Now this is what truly pissed me off I finally found a ride to take me 3 hours (they changed their anniversary plans around just to take me to Cavender) to this place. I communicated that morning that i was coming for that car and i am on the way. While half way there they stop answering my calls. When i get there i was told the car was sold. I kept my cool ... ( and i should nt have ) at this point i have no faith in them , they have no loyalty to customers, they have no moral ground obviously and Mr Cavender plays like he is to busy to speak with paying customers to correct the issue fully. Im expected to be appreciative of just words... " You can do a trade in" but thats only if you can catch a vehicle.... " im being told to settle the acct for a car that is AT THEIR LOCATION" i dont have it!!! so what am being expected to pay for !!!??? A loan .... for a car that was recalled and a car that i do not have???? and you won't trade? IVE BEEN THREATENED that it will be put on my credit as a voluntary repo ..... one time they even told me they would garnish my wages !!! You sold a recalled vehicle and wont truly step up and right the wrong. Bottom line TAKE YOUR BUSINESS ELSE WHERE DON'T DO IT ! read more

Buyers beware!!!! Our daughter got her first used car here which was a huge mistake.. Within 2 days we tried to take car back and get down payment back of $800. On 3rd day we went back and tried to get downpayment due to faulty car with several major problems. Owner was rude smiling and laughing at everything we pointed out to him. He is a thief and would not give back her money. We left car and he kept down payment. DO NOT BUY from here. Biggest scammer in Hall County. I have filed with Federal Trade Comm. BBB, and notified Fox 5 News regarding this place. Please don't be the next victim from this place. Nothing but a POS place. Karma will prevail!!! read more

A big zero stars theyve put 3 transmissions in my car this year now the one thats in its bad i was informed they would fix when it leaves me stranded read more

Yesterday we purchased our third vehicle from Cavender. Every purchase was a great experience. Our salesman Carlos always goes above and beyond to make sure we get the vehicle that we want. Mr. Cavender is very friendly and always makes sure that we get a great deal. The ladies who work the the front and the account managers are always very helpful and extremely friendly. I highly recommend them if you are needing to purchase a car. read more

Hey had great day getting a car .everything went smoothly and had great salesmen . Thanks Carlos ..happy with my car .

Well the salesman was pretty nice and professional. I took my friend there to purchase a car. She had the car two days and it started acting up and the engine light was on. The car stopped on her a few times. She was able to take it in and they fixed it for free but who wants to go through that. Mr. Cavender did come out to talk to her and he was personable and professional which helped I guess. read more

cavendar auto has been nothing but amazing to me and my family! we went there in 2016 to get us a car we didn't have a car at the moment and they treated us very well from beginning to present with our purchase and we ended having an issue with our first car we got after having it for almost 3 years and they were amazing with helping us get another car! read more