Huge store! Lots of athletic wear! No fishing gear at this location though…read more Employees didn't really offer help but it's fine. Lots of Nike and Under Armor with a smattering of team jerseys.

Soooo I have been at this store before but not really a stop for me when I come to the Great Mall…read more My cousins were visiting and they wanted to stop by since there is no Dick's Sporting Goods where they live. Yes, the store is huge. Yes, it looks organized and clean. Yes, there is a lot of sporting items. Yes, there are a lot of brands featured and available. My cousin wanted some Hoka shoes, she saw some that she liked and wanted to try in her size. In order to get your size to try on, there is a tablet on a stand that has you scan the bar code that is on the inside of the shoe that is on display. Once you scan, the shoe pops up, the colors are on display and the shoe sizes that are available. Using the touchscreen and going through the prompts, you request your shoe to be brought out. You also add your name to the request. On the display it tells you that your shoes will be brought out, less than 5 minutes. Since my cousin had a small infant with her and it was feeding time, I told her that we should sit and wait. A minute passes by, then 2, then 5, then 10, then 20. Meanwhile, I see no sales associates on the shoe floor. No one to ask what is happening. There is an entrance in the back that has signs posted to not enter, employee entrance only. Mind you, we were sitting right on the side of that entrance. Suddenly, an employee comes out, calling the brand and the shoe size of the two boxes that he had. People are scrambling to see if the shoes that are brought out are theirs. Nope. Some people are holding on to the display shoe and asking the associate if they could bring their size. The employee leaves to this illusive wall/door. Waiting, waiting.... Now, I am a very patient person but now we are at the 30 minute mark, another employee (not the 1st one that came out) makes an appearance, once again calling shoe brand and size. Walking a bit and swarming. Who knew that so many people were requesting Hoka shoes at that moment too. Why did the screen bother asking for a name if they were not going to use it. More people swarm the employee asking for their shoe size and they leave before I can say anything. 40 minutes....50 minutes, another 3rd employee walks out and brings another stack of shoe boxes with him. Same show, calls out the brand and the size. Nope, not the Hoka's my cousin wants to try on. Finally, I ask the employee, how long from when I place a request to when someone comes out with the shoe, and he said 5 minutes at the most???!!!!!! The most! I told him that I had been out here for almost an hour and no one has come out, he aplogizes and asks what shoe we want. I told him and he promises that he will be out ASAP with my shoe. Okay....promising. Another employee comes out....people swarm, my shoe is no where in the stack. Every other customer that is in the shoe dept is trying on their shoes, deciding and walking over to the cash registers to pay for their shoes. Not joking after waiting over an hour, finally the shoes for cousin to try on comes out. No, they didn't call my name, but since we had prime seating area to this door, i was able to spot the sticker with the shoe style that my cousin wanted. She tried them on....and NOOOOOO! they were too tight, she needed a half size bigger. Ugh, the future did not look fun if we were going to wait soo long to get the bigger shoe size. But, she wanted the shoe and they were leaving the next morning and there was no time to order online or go elsewhere. I used the tablet kiosk to make another request, I guess I had not learned my lesson. Mind you, I didnt see another kiosk and there was a guy that was perusing and looking like he was online shopping while others had to make their request. I did it and the waiting games continued. Waiting, waiting....everyone else getting assistance.... 10 more minutes....20...30 Finally I asked, where are we on the queue for our shoe to come out. He said well they dont have the size 8, so sorry. Um, we have the size 8, she has tried it on, now we need and 8 1/2, oh, sorry about that, I will be back ASAP. Okay....ASAP means different things for people. Finally, an associate comes out, not calling out names, brands or sizes and I see the shoe box. I told him that is ours. He gives it to me. My cousin tries them on and they fit. Long review, yes. But what a nightmare! Why have a process if it does not work and its not efficient. In a perfect setting, sure I can see instead of harassing the sales associates with wanting your shoe size, there is a system in place for them to get the alert and they come out with what you requested. The sales floor is clean since the only shoes out there are the display and not hundreds of shoe boxes. But, what is in place is not better. Personally, I will never buy shoes here. I would go somewhere else to try them on. I also wouldn't recommend this experience to anyone. Unless, maybe you have time to kill. Maybe.

For the first time, we decided to rent ski clothes instead of buying and we couldn't have been…read morehappier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend!

Visited for Stars & Strides shirt and bib pick-up, explored the store to check out soccer gear…read moreoptions in the spirit of World Cup. Options were limited, but likely b/c it was nearly mid July. Sports gear for all sorts, no long queues, camping gear rentals available for folks looking for summer trips.

Only heard about Sports Basement for the first time a few months ago when a friend took me here for…read morea tandem bike rental! We booked the bike about a week in advance for a full day for $65, and it was ready for pickup when we arrived. The staff did a safety inspection and let us know that helmets are included with the rental and that we could return the bike to any Sports Basement location. My friend also asked if they could leave their backpack there, and the staff kept it behind the desk, which was really nice. The bike was in good condition! We rode it for 4-5 hours with no issues. A few things I wanted to point out - the seat was pretty narrow and hard, which made it uncomfortable to sit on. It had been a while since I last biked, so I'm not sure if I just need to wear padded shorts or if the seat wasn't the right fit for me. Another thing is that I couldn't sit in the front because the seat was too tall for me to comfortably reach the pedals, and there didn't seem to be an easy way to adjust the height. Lastly, it would've been nice to have a phone mount on the handlebar for navigation. We turned in the bike at the end of the day. Overall, the process was very smooth, the staff were friendly, and the rental was affordable. I would do it again, but I'd wear padded shorts next time :)

Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

The closest Dicks Sporting goods to me right in the Sunnyvale area right off El Camino. It's in a…read moreshopping center near Ross and Sprouts. During the World Cup they were selling a specific World Cup pin that other stores didn't carry or you had to pay double the price for it online. I checked the inventory on the store website and it said they have about 6 in stock, so I went in to grab it. Upon entering I was greeted immediately and found that the World Cup section was directly upfront by the registers which was great, but I wasn't successful in finding the pin, so the cashier tried helping look for it and we had no luck. They doubled check to see if there were any in the back, but there weren't. I was told it's here but misplaced somewhere else and they had no clue. I was on the hunt for this pin and no other locations at Dicks had it except for the Sunnyvale location. I was disappointed I couldn't get the pin, but the people here were really nice and tried to locate it.

Sunday, July 19, around 6:00 p.m…read more My family and I asked if it would be possible to receive a discount on a display shoe and another pair that was noticeably dirty. We were simply asking if any accommodation could be made. Marcus told us it wasn't possible. When we politely asked to speak with a manager, his entire demeanor changed. He became passive-aggressive, dismissive, and spoke to us in a disrespectful manner. Instead of trying to help or explaining the store's policy professionally, he responded with an attitude that made an already disappointing situation much worse. Customer service should be about treating people with respect, even when the answer is no.

Very nice shop, tucked away from busy streets and have tons of selections and most items are in…read morestock. Workers and owner are very knowledgeable and friendly. Good price and estimated return time was precise. Will definitely return again

Resolved issue in person. With added clarification. Hope that we can continue without any issue in…read morethe future

I come here for ammo and sports stuff sometimes. Always easy to get in and out and I feel like I…read moresave a few bucks

Have visited this store many times over the years for sporting and fishing equipment. Staff has…read morealways been helpful and the store clean.

Haven't been to Bass Pro Shops in decades, and the only other one I've been to was the one in…read moreManteca. I honestly forgot how nice this place is. The interior and overall atmosphere are really well done and there's a lot to look at. I came in to pick up a handgun, and the process was pretty thorough. You can set up an appointment online or use the kiosk when you get there. If you're picking up or purchasing a firearm, I'd definitely set aside about an hour to an hour and a half because it can take some time. The gun counter line closes at 8 PM on weekdays, so keep that in mind. The employees I dealt with were friendly, professional, and helpful throughout the process. Overall, a really good experience.

Ever since I bought and maintained a CA fishing license a few years ago, I go to BPS to for most…read more of my fishing needs. With rows and rows of tackle, I am able to find most lake specific lures, weights, bait, hooks, etc. Sometimes I have to go to the store at the lake itself and get even more specific items, but BPS usually has what I need. Whenever I enter the store, the personnel always ask if I need help or direct me to the area where more specific help can be found. Moreover, the store is dog friendly and has dog treats at the ready. Occasionally, BPS will host a Monday club night whereby if you are a BPS club member, you can stand in line to get a light meal and enter a raffle to win items, but I recommend you go early and stand in line or else there will be no more food left.

On Saturday 7/7/2021 at around 11:20 am I tried to purchase some items from here and the girl with…read morethe long nails on the register had me on hold while she was on a personal call, I waited for alilltle bit then left because that was very unprofessional of her to have me on hold that a lot while she was on a personal call.

Yes, Champs! Always great service…read moreNot too much in your face pressure to buy Friendly and courteous Lots of styles Great prices Always a good change of stock Don't be fearful of the music (hey I'm in my 50's) Always my go to place for new kicks Worth the drive down south 880

Rob and Kevin (I believe that's his name) are great! Haven't been in since 2016! And the same…read morequality customer service and such nice people. I truly appreciate everything yall do for the community. Definitely coming back! -Marvin

Great friendly service and excellent communication. Staff is informative and very knowledgeable.read more

This store has been in SJ for as long as I can remember and I've never reviewed this place. I've…read morejust taken it for granted to be completely honest. But this weekend when all we needed was a kite, Big 5 was the *only* place that had a small selection of them after we tried finding them at both Target and Walmart. I called into the store first and was greeted by a friendly sales associate who said they definitely had kites. When we walked in and asked where the kites were, one of the sales associates happily walked us over to where they are. She even recommended the one that she had purchased for herself. For $10 and some change, this kite was a surprise hit at the beach this past Sunday. It was super easy to put together for someone like me who is completely clueless when it comes to putting things together. We had no issues with getting it up into the air and flying our Ladybug kite. Who knew that this kite could keep both the kids and adults entertained for hours? Between this kite and the shovels in the sand, it was a perfect day. Please come into this store and give them your business. With the onset of online shopping, it's so nice to walk into a store and be able to purchase in person.

Came here to say in dire need of A toddler's sized baseball tee. This particular location was the…read moreclosest to me and because I've had pretty good visits in the past, coming here was a must. Big 5 Sporting Goods used to be my go-to whenever was in need of baseball tees. The assorted colors are plentiful and I typically don't have any issues in finding the sizes I needed. This visit was unfortunately a let down. Not only were the color options scarce but the sizes in stock were just as terrible. I literally walked around the whole store twice, thinking I missed the baseball tee rack. Products are typically reasonably priced and employees are willing to help if you ask. Parking behind the store is plentiful but there is always street parking in front of the store if available. So why the 4 stars?? Thank you to the staff for being kind enough to do a search and helped me located my backup item I needed. It would have been great to find exactly what I wanted but it is very obvious that Big 5 has downsized in its items they offer/carry.