Went to this location again, let's see if there are any changes: Parking is shared with the other businesses in the area, and there is still enough parking spaces. The service is still nice and friendly and the same as before. The selections are too many to count, this absolutely fantastic , with a wide range to choose from. The selections are so many, you have to really take your time and figure out what you're buying priorities are before you come to this location. The values for your dollars goes a long way with prior planning. This is another 4 star Visit: Just an insider note from a person that comes here more than 2 time in a year; The 49er's Frequent this location on an Ea read more

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I've purchased several items, including firearms over the last few years. I really didn't mind the long waiting times because I thought the customer service was pretty darn good; I've dealt with really helpful employees here. Today was a different story. I scheduled online to complete the ppwk to pick up a firearm for Wednesday, April 29th @ 9:00am. I know that getting there early on the weekdays is the key to not having to wait in line. I got there about 9:02am. I told the gentleman, a middle-aged Latino man with a gray beard and mustache, at the gun counter that I had a 9:00am appointment. He told me that he wasn't ready and was still setting up and to join the queue by registering at the kiosk. I registered at the kiosk and got a text from Bass Pro at 9:35am that my 9:00am appointment had been cancelled. Now, I was number five in the queue and it was now 10:45am. I had to leave for another appointment. I was not a happy camper. Driving to my next appointment, I called for a manager. I told Marcos the situation and he would get back to me to investigate what transpired. He called and left a message. His message relayed that I didn't get there until 9:16am and that there were several customers ahead of me so my appointment could not be accepted. That was the most ridiculous thing I ever heard; someone was trying to cover their @ss or @asses. This will be my last purchase at Bass Pro stores and I will shop from an independent store where they take accountability and take care of their customers. read more

Had an issue with a gift card and it was no fault of the store, corporate just didn't update their SOPs. Jose C (the guest service manager) and I forgot his name but he was a shorter Latino male were on top of everything. They went above and beyond to solve my gift card issue. The store itself is extremely clean and neat, prices are very fair and already there. Why wait to order online elsewhere? The selections are vast and plentiful, so much to to choose from. Parking is spacious and all in all, everyone was very friendly and knowledgeable on their departments. read more

Came to this store for the first time to pick up some ammunition that I ordered online. BTW, this greatly reduces the wait time as the lines can get long. The sales associates do not rush in order to shrink the lines quickly, so one can be there for a while. That being said my wait was about 15 minutes on a late morning on Friday. This store is massive and a sporting goods lover's dream. The staff in other departments were helpful and courteous. I am definitely going back. Bass definitely has great prices for ammo, so it will be my go-to store for that. I am looking forward to touring the whole store next time. And now for the pics. read more

Bass Pro Shops - Outdoor Gear Near Me - San Jose, California

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Bass Pro is fine. The downside? Their aggressive Hilton Grand Vacations salespeople. Horrific experience, my boyfriend and I were cornered by a Hilton salesperson and her manager that seemingly could not comprehend the word "No," nor the phrase "We are not interested." After that, it was so difficult to not leave the store out of frustration at their guerrilla sales tactics. read more

Really good experience. The employees were super helpful and answered all the questions I had and took the time to help me find what I needed. Definitely appreciate the customer service. read more

Spacious store housing so many outdoor gear things! They have a huge selection of fishing and camping gear and also clothes. Outside they even have boats for sale. read more

Bass Pro has everything you could possibly need from hunting to fishing to apparel and more! The selection of products is always plentiful and the workers are always super helpful. At the checkout, they have lots of food items to end your shopping trip. Who doesn't love a sweet treat?! We love coming here just to browse, but we always end up spending some $$$. As a female, it's even fun for me as they have a little gift section that's always fun to check out! Highly recommend this location! read more

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This place has minimal customer service and everything was incredibly slow, even when the store is nearly empty.

We like to come on black Friday every year. Digging in their discounted bins of items is fun and we love their Christmas decor. We walked away with some cute matching pajamas at a low price, because why not it's Christmas and a time to be cheesy and festive. Also this year I met some very nice ladies who have a Hilton vacations booth. I couldn't resist Amy's friendly sales pitch and purchased their vacation package, which really isn't a bad deal. Eventhough you have to sit through a timeshare presentation during your vaca, it's a small amount of time out of your day and they usually provide food and drinks. You may want to check it out! Ask for Amy or Jessica who were both awesome. The staff at Bass Pro are helpful and friendly. It's my favorite place to go for my outdoors or sport related gear. read more

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If you're looking for a classic, no-stress Santa photo experience, Bass Pro Shops absolutely delivers--holiday magic without the mall chaos. The setup was festive and well organized, and best of all, the whole process felt surprisingly calm for Christmas season (a true miracle). The staff were friendly, patient, and clearly used to working with excited kids, curious babies, and slightly frazzled parents. Santa himself was warm, cheerful, and didn't rush the interaction, which made the moment feel genuine instead of forced. The photo quality was solid, and the free photo option is a huge win--especially when everything else around the holidays costs an arm and a leg. You can also purchase additional photos if you want more keepsakes, but there was zero pressure to do so. Overall, it was a lovely, family-friendly experience that felt thoughtful and well run. If you want sweet Christmas memories without long lines, overpriced packages, or a cranky Santa, Bass Pro Shops is the move. read more

We went today for a family event and it turns out they had to cancel due to some issues with the fish . But other than that the store is always very nice and clean the staff are always super friendly and helpful the store always have great deals and variety of selections from shoes, clothes, food, etc. read more

Thank you bass pro for continuing to offer free holiday photos! We enjoy being in the kiddos by each year to see Santa. Tucked away between the boats and the dirt bikes, Santa parks it at bass pro and sees every single child. Thank you for your incredible patience Santa! The staff here moving the crowds along and making sure they capture just the right moment are just holiday super heroes in my book! Whenever we visit we always stumble on some amazing items. Take a moment to swing by and explore the amazing collection of wares at the Bass Pro Shop! read more

Bass Pro is Bass Pro an all American staple , so what can you say it usually comes down to service. On the people service the store is excellent. Helpful and always willing to do what is needed. However at this visit have to say super disappointed in the restroom situation , all stand up urinals in the men's bathroom out of order , one of three stalls out of order. For women's restroom not sure but based on the line it must have similar issues. Come on it's the holiday season get someone in overnight to fix it. We just left , so no Christmas shopping here this year. But again Bass Pro is Bass Pro , so I'm hoping next season when a rush of customers the management of this site will think about the customer little more. But store seemed well stocked and clean otherwise read more

Bass Pro Shops has a lot of good deals on guns and ammo but the service and policies is the absolute worst I've ever experienced. They do 11 day waits instead of the usual 10 for whatever reason and the employees are totally unaware of California law. Mention an X91 exemption and they'll tell you that you are wrong and need to buy a Sport Fishing License. Waited 2 hours just for a pickup after DROS and the 11 day hold. Pay the fee to ship to your LGS or other FFL instead. read more

Camping, boating, hunting, fishing & more. You can get all your fishing & hunting licenses here or shop for kayaks, canoes, and/or power boats. All the archery & firearm supplies you might want & they currently have the calibers I use with no waiting on the Sunday at 3p that I went. Tons of parking & easy access right off the highway are bonuses for this location read more

Bass Pro Shops - Outdoor Gear Near Me - San Jose, California

The guys selling ammunition are 5/5 stars this is going for trying to get a hold at Bass Pro. I've bought $1000 worth of ammunition and one of ammo cans I left the Ammo can one in the shopping carts tried to call and nobody picks up. It's literally right outside. The door lol I guess I'll take the loss my fault for leaving it . But come on how is nobody going to answer any of the lines the only person that really did answer . Was the operator. And she just said she can't go check and keeps sending to other departments that pick up, I think they blocked my number cuz It's not letting call :( read more

Bass Pro Shops - Blocked me - Outdoor Gear Near Me - San Jose, California

I've had an overall positive experience at Bass Pro. I've been here for firearms and ammunition, but the wait time is a bit too long. If you're here for firearms, be sure to sign up at the kiosk for a waitlist number at the firearm section. I've waited 1-1.5hours to be helped since hunting season (I think). I've waited for an hour or so in line for ammunition with one or two workers. The staff members are professional, helpful, and nice, but each customer takes around 5 to 10 minutes at the ammo section. Lines are usually 8+ people long whenever I come on a weekday at 11 AM. What I learned from other customers is to buy ammo in bulk so you come in once or twice a year. I'm satisfied with Bass Pro, just be sure to spend some time waiting (if it's related to firearms and ammo). read more

Love bass pro shop love all the staff here in San Jose but those 2 old rude men at ammunition need to go treat you like criminals and ask rudely "is that it " gun stores employees need to not have they're belt on to tight read more

Nice enough people working but horrible system for servicing customers. This points to shoddy management. Cannot make appointments - waits are literally 90 minutes. Money walking out the door. Might just cancel my $1200 purchase. Drove 45 min one way and 65 min back for nothing. And to think I actually filled out a survey and gave them 5 stars two weeks ago! And no one answers phone 4X in 10 min. read more

Finally decided to tag along with my husband and check out what this place was all about. He always brings our daughter because of the ginormous fish tank they have and the kids are amused for sure. I could not believe how big this place is. And there's definitely something for everyone. Every time I go, if I'm being honest, I mainly stick to the women's clothing section. I've gotten some good deals on jeans and overalls that I use to work outside in. The kids toy & entertainment section is definitely going to ensure that your child will not be leaving the store empty-handed lol. I see a lot of people complaining about the lack of customer service, but to be honest, I'm just one of those people who prefer not to be tailed around the store or peppered with questions while I'm trying to shop. I know how to find my own sizes and I know where the fitting rooms are, so if I have any questions, I will approach someone, but I've never needed to. The store is very clean and extremely spacious. I try not to spend much time myself in front of the huge fish tank where the kids like to hang out because honestly, it definitely smells like a fish tank over there. The smell can be a bit nauseating if you're sensitive to those kinds of things. Huge parking lot. I would avoid this place on the weekends though because it's packed and lines are long. And I would definitely avoid this place on weekends during holiday season. Much like any place people are busy getting gifts and around Christmas time they bring a Santa Claus in for the kids, which is pretty popular. So your best bet is to visit the place during the weekdays. We have encountered panhandlers a couple times standing outside this location. Sometimes it's just a singular dude asking for money and sometimes it's a whole family trying to work your emotions. It can be a little unsettling, especially if you have younger children. Just a heads up. read more

Love Bass Pro! I feel like a kid in a candy store. This place is so complete with just about anything sporting item that you could want. Great deal of inventory, fair prices, and excellent customer service. I trust that if something does not work out for me, Bass Pro will return it, replace it, or make it right. For some items, you can't beat the prices at big box stores. read more

Bass Pro Shops - Front - Outdoor Gear Near Me - San Jose, California

This review is not about anything fishing or outdoor shopping related- but unique review about the welcoming and inclusive environment we experience here.My son is 14 and has profound Autism, he is non-verbal. He really loves Bass Pro Shops, and we come here often because it's one of the very few places he actually enjoys going to in public.Each time we come, all the staff at this location offer a smile and are very helpful and welcoming. Even if we are just walking around and looking. It is rare to have inclusive businesses and to feel like we are not a bother is a big deal. Thank you to the staff at this location for making it a pleasant experience for us even if we're not shopping for anything fishing related. Haha. Tim here, is a great employee. He helped me become a club member and understand the perks. He was the friendliest! thank you Tim and all who work here. :) read more

We love bass pro shop ! Came out for a mini getaway Like a kid in the candy store forgot to get photos! Lots of room to walk around no bumping into anyone. Huge parking lot no worries of anyone banging your car Lots of clearance racks which made for easy buy of a few extra items. Everyone is always kind and welcoming! Fishing lures are such a good deal & cooking stuff for camping I love this store and this location does a great job read more

Omggg such weird and bad vibes!! The first two employees to greet us at the front door immediately tried to get us to join their membership, but politely left us alone when we declined. Then after briefly looking at overalls, we were roped into another sales pitch. The employees were grabby and salesy with little real rapport. They had me enter all my information to "enter a raffle," but they insisted I shouldn't even put my ticket into the raffle bucket where other tickets were sitting. Then the general area manager was called over and after asking if I was my partner's wife and then congratulating us when we said we weren't there yet (what are you even congratulating us on lol) she repeatedly tried to sell us the Hilton vacation package until I firmly but politely said we couldn't commit to it. She had this cold look in her eyes as she shook our hands and said, "Have a great day." Honestly gave me the creeps! Two stars I guess for having quality stock and one person being able to answer our question about availability of stock. And nice fish decoration on the concrete path leading to the store lmao We ended up going to Stevens Creek Surplus where they had the exact same Carhartt overalls but in more colors and cheaper too. Service there politely left us alone the moment we declined needing help with anything but was also genuinely friendly and chatted with us while at the register. Highly recommend Stevens Creek Surplus instead! read more

This place is huge and has seemingly everything. But Firearms department is insanely slow and they are in no rush to get to the line of customers. I get that they want to be friendly and chatty and maybe some people want that from the local big box store, but when there is a line of folks waiting, it was too much. Went in for pickup and it takes roughly an hour for them to get through a customer. Ended up cancelling order that I was there to process and will just order from an LGS where likely more expensive but at least purchase and pickup aren't going to be two separate 2+ hour processes. Am sure if you are shopping there for clothing or fishing gear that is on the shelf, it's a great place to go. But I'm steering away from their FFL services. read more

Love this place, they have everything you want and need in one place. Helpful staff that point you in the right direction of what you're looking for. This is the place to go if you need anything outdoors related!!! read more

I came into this specific location to buy buy a snorkeling mask by a very reputable land called Cressi. Here's the item on their website that anyone can purchase: https://www.basspro.com/p/cressi-pano-3-mask-and-supernova-dry-snorkeling-combo?hvarAID=shopping_googleproductextensions&ds_e=GOOGLE&ds_c=BPS%7CShopping%7CPMax%7CBoating%7CGeneral%7CNAud%7CGoogle%7CNMT&gclsrc=aw.ds&gad_source=1&gad_campaignid=19847672559&gbraid=0AAAAAD1TgtcZpI_phApg1kPbAa0KoLy0Z&gclid=CjwKCAiAzOXMBhASEiwAe14SaZx3aYCcpdu-p1N1xfNqYdAw6lXnjASphmyPngXfWrdhEU1u03zPohoCxrAQAvD_BwE So I show up in the store and I go to where all of the snorkeling gear is and the shelves are full of snorkely masks and snorkeling gear from Cressi. I go to the front counter to pay out and I'm told I cannot purchase this item because they are being told they can't sell this brand anymore. I told them they have shelves full of snorkeling gear from this brand so I grabbed another mask and tried to check out and was told I couldn't buy that one either. So they advertise Cressi all over their website and sell it through their website but they refuse to sell it to me saying that they were told to pull this brand from their shelves. And makes absolutely zero sense. No reason was given. And the shelves remain stocked with Cressi snorkeling gear. read more

I rarely leave reviews, but my experience at this gun store was frustrating enough that I feel it's worth sharing. The customer service was surprisingly poor -- the staff seemed uninterested in helping and acted as if answering basic questions was a burden. The guy name Shawn. He didn't even try to help me with the amo. It was my first gun and he didn't even try to help me what kind of amo is good for my gun. Even the manager had a bad manner and didn't even help me and refused to help me too. It took me 5 hours to wait to get the test and 3 hours to get in progress for the gun. And when i came back to pick up the gun another 3 hours and got refused to buy ammo. Dont come to this store if you don't want to waste your time and get bad service. It's one thing to be busy, but there's no excuse for being rude or condescending to customers, especially in a store where professionalism and safety should come first. I left without buying anything and took my business elsewhere, where I was treated with respect and patience. If you value good service and knowledgeable staff who actually want to help, I recommend going to a different store. Hopefully, management takes feedback like this seriously and works on improving their customer service. read more

Came in to purchase a beginner bow to start practicing, but the service was super unfriendly and unwelcoming. Staff didn't seem interested in helping or answering questions, which was disappointing for someone new to the hobby. They do have a decent variety of gear to browse through, but the lack of basic customer service really killed it for me. Don't think I'll be coming back. read more

Have you tried buying gun from the store in San Jose? Do NOT! Upon coming to the store you need to check in; on random Monday wait list was hour and a half. It took about one hour to complete paper work for purchase. 10 days later you are eligible to pick up your gun! But wait, you need to check in again, wait 2-3 hours and only then after 30 min of paper work you have your gun. There is no online appointment for in store purchase in case you are wondering. read more

Everything. Customer pick up. Boat Service department don't return calls. Had over $2000. In boat service for them. That is already a Red Flag. read more

If you want to buy a gun, save yourself the time and headache and just go to other local gun store. This is the costco tireshop of guns, expect 3-4 hour of wait and because of the 10 days wait on firearms that would be 6-8 hour of your life gone when you could just go to a local gun store and get service done under 30 mins. Ammo is fair game tho as long as you do online pickup. And don't get me started on the annoying hilton timeshare people near the gun counter that would walk up to you and try to hook you into their timeshare scheme disguised as a "raffle". read more

First time ever at a Bass Pro Shop and thought I'd be bored, tag along. NOPE! WOW! There is something for everyone; ages too. Clothing/footwear, camping/fishing/hunting gear, kids games/toys, goodies to eat ... The shop is huge, spacious, well configured. Service is available at every turn, with a nice country hello. The value of items are very good. Now I understand and appreciate my husband's and sons like of this shop :D read more

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As a responsible gun owner, I believe in the importance of sharing experiences that can help others make informed decisions. Recently, I visited a gun store in the Bay Area that left me feeling frustrated and disappointed, and I feel compelled to share my experience. Upon arriving, I was met with a long wait time of 3 to 5 hours, which was not communicated to me beforehand. I spoke with a staff member who confirmed that this was a common occurrence, and it quickly became clear that the store's appointment system, which they referred to as a "Beta system," was not functioning as intended. The manager, too, expressed frustration with the system, indicating that it was causing significant issues for both customers and staff alike. I value my time and expect a certain level of service when making a purchase, especially for something as important as a firearm. Unfortunately, this experience did not meet those expectations. I urge potential customers to consider this before deciding to visit this store. In sharing my experience, I hope to save others from the same frustration and encourage the store to improve its systems for the benefit of all customers. read more

20% off "ClubPrice" Nice shirt right! I'd like to buy shirt but... Four employees lazily pointed me in the wrong direction and were disappointed when I didn't come with them to the Travel Vacation booth where most employees gathered. Finally at the only open register I was told "Club Member" meant I had to apply for a Mastercard... WTF. More junk mail and more misleading adds, no thanks! BASS PRO. Another desperate hard-sell store... Never again. I try to not buy from Costco or Amazon but they do such a good job. read more

Bass Pro Shops - "CLUB PRICE" Misleading advertising. - Outdoor Gear Near Me - San Jose, California

I love it here but I want to mention that on i believe Friday sep 19th or so a woman was being trained at cashier. She was so sweet with long hair but the WOMAN that was training her was such a nasty person. She was speaking to the trainee like she was stupid or something. The only reason I didn't say anything was bc my own husband gave me the look to not intervene but wow. She was a heavier set lady with a nasty nasty attitude. I felt so bad for the woman training. I hope she left that day and didn't return. read more

Beautiful place!!! I came with my family around 8:30pm, and everyone was welcoming and friendly--except for one particular TEAM LEAD who seemed to be following us around the store. It wasn't intimidating since we weren't stealing, but it was definitely irksome. At times, he was literally in our way, and we had to walk around him. It felt like we were doing laps around him, which was unnecessary extra exercise. He made the shopping experience very uncomfortable because being "watched" would make anyone feel uneasy. It was obvious he was following us, which my mom and I noticed instantly. I didn't mention it to my brothers or dad to avoid ruining the experience of the fresh, outdoor amusement-park-like atmosphere that Bass Pro Shop provides. However, it was hard to ignore. I just wanted to show my family this beautiful place and pick up some pepper spray for me and my mom if they had it, but the experience felt ruined. I don't know what made him suspect us, but his judgment seemed way off. How could my dad--an 84-year-old man--be seen as a flight risk for shoplifting? Think about it: if a family comes in with an elderly man and moves slowly together as a group, it's clear we aren't leaving him behind for some grand theft scheme. At checkout, he was lingering near the exit, and as soon as we walked through the doors--slowly, because my dad cannot walk fast--he walked away. I'd suggest he use this experience to improve how he assesses customers. What would he have done if the security alarm had gone off? I doubt he'd act the same way toward people who actually seemed suspicious. After leaving, I told the rest of my family what had happened, and they were bummed out, though we still enjoyed our shopping experience otherwise. We brushed it off, but we definitely talked about it over dinner. He's just doing his job... or at least he should be. Instead of leading a team, he was more focused on watching very obvious non-thieves. As for the shopping experience itself, the store is amazing and fun to explore! The immersive outdoor decorations are wonderful, and the indoor fish tank left us in awe. We were greeted warmly at the door and told to ask for help if needed. When we couldn't find the pepper spray, an employee who was stocking shelves stopped what he was doing and walked us to the correct section. Super nice! The pepper spray prices were reasonable compared to Amazon. I'd recommend gel versions since they're easier to aim and don't cause back spray (at least from what I've read). The cashier was also kind and prepared a bag for us before we even reached the counter, making the checkout process smoother. He even mentioned that he wanted to make it easier for us by having the bag out right away, and his cheerful attitude made us forget about the earlier awkwardness--at least for a moment. Unfortunately, seeing that same team lead at the exit brought back all the negative emotions. I wish I had said something at the time, but whatever... I'm sure he'll see this review. Anyway, TL;DR: I wanted to show my family the beautiful shopping experience Bass Pro Shop has to offer, especially my dad, since he's getting older. New experiences are good for him. Unfortunately, a TEAM LEAD followed us around the entire time, making us feel uncomfortable. On the bright side: One star for the wonderful, immersive environment. One star for the kind employees who actually helped us. Negative side: - Negative three stars for the uncomfortable experience of being followed. Cheers! read more

Bass Pro Shops - Beautiful overhead decorations. - Outdoor Gear Near Me - San Jose, California

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Lovely store, first time shopping here. Did not find what we were looking for but it was nice to walk around. Can find everything from fishing to hunting to camping read more

Bass Pro Shops - General store - Outdoor Gear Near Me - San Jose, California

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Never ever EVER take your child here for Easter photos. Just had the worst experience taking my child here. Waited almost TWO HOURS just to take our photo while the staff struggled with technical difficulties- fine, I understand that those things can happen. However, when it was finally our turn to take our photo, my child held up a peace sign which was followed by the staff telling him to put his hands down. The photo was already taken, but they continued to take several after the peace sign photo. When we had to wait another twenty minutes to receive our photo, they chose a photo that we didn't like or want. The staff pretty much told us that that was all we got and there was nothing they could do. Horrible experience, rude staff, and will never be coming back here for ANYTHING. read more