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    US Post Office

    1.6 (276 reviews)
    Open 9:00 am - 5:00 pm
    Updated over 3 months ago

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    This was taken same place, another day.  Attending customers with mask around chin.  Also very unprofessional, but that's another review.
    Atiteca S.

    Tony, the cashier at the main office on Allston Way in Berkeley, is extremely rude. He's a balding white man with a big stomach in his 50s or 60s. I went to the office about 4:54 on Tuesday, 2/2 and got in line. A woman in front of me started talking to me so i was distracted. Then i remembered i needed to get a certificate of mailing, which are never available on the counters. You have to ask the cashier for it, then get out of line to fill it out, then go back to the counter. I remembered i had one in my purse so i filled it out. As i got to the front i had not finished so i let another customer go ahead of me. Tony barked rudely, "Hey we're closing! You're not finished, too bad! We're closed!!" It was not yet 5:00 and anyway, if we get in line before 5:00, they have to serve us. I told him not to yell at the customers. He yelled, "No, i'm not yelling!! You always come in at this time, too late!! We're closed!! I responded that i'd entered well before 5pm, and therefore they had to serve me. The customer i'd let go before me left and i went to the counter where a young white woman was working. I handed her my envelope, which already had $1.20 in stamps on it, and the certificate of mailing. She weighed it and said, "$2.90." I asked why it cost so much when i already had stamps on it. From my experience, $1.20 is more than enough for an envelope that size. She said something i can't recall. I told her to put the stamps on. She asked how i was paying and i said "Cash." She said she couldn't take cash. So i had to go to the rude guy, Tony. He greeted me with more yelling, scolding me for coming in too late. I told him as long as we're in before 5, they have to serve us. He took my certificate of mailing and saw it was folded from being in my wallet. "Where did you get this!!?" he bellowed. I ignored his rudeness. I asked him to please put tape on the envelope. I had already taped it but it was ripping again. He bellowed, "How many times have you used this, 10?? Use it twice but not 10 times!!" I told him not to yell at the customers and be so rude. He went on ranting and raving, totally unprofessional. Tony weighed my envelope and said, "It's $1.55". "$1.55? She said it was $2.90." I had suspected that woman was charging me wrong. Apparently she didn't even see my stamps on the envelope. She needs serious training! I paid, and then Tony continued with the endless ranting and yelling. Then a woman came in asking for a money order. Tony said, "We're closed!!" She sat on the bench. When i was finished it was after 5:00. Lo and behold, Tony called her up to sell her a money order, when she had walked in after 5:00, and he'd been screaming at me for being late when i had gotten there well before 5:00! Go figure. Maybe he liked her and was hoping for a date??? The next day i went back and asked to speak to a manager. It was around 4:15. I spoke to a woman from India at the counter on the left. She said "Can't you resolve it?" I repeated, "I need to speak to a manager." She told me to go all the way to right and wait there. I stood there for about 15 minutes but no one came out. I went back and spoke to the cashier. She went back to speak to the supervisor, then told me "She's busy on the computer." "She's on the computer?" "Yes, and she's talking to someone." Seems she just made that last comment up, since she didn't say so at first. In the many customer service jobs i've had, the rule is always the same: Attend the customer first, then go back to the computer, etc. The computer can wait, but the customer is a person with other commitments to attend to. Don't waste the customer's time. I waited about 10 more minutes and then realized she was never going to attend me. I spoke to the cashier and asked when she would be coming out. She went back there and repeated the story about being on the computer. I asked to have an appointment. She asked for my name and number, and said the supervisor would call me. Well, as you may have suspected, no one ever called me. I knew she wouldn't. She was ignoring me when i was standing there waiting to speak to her, hiding out in back. So you have two problems, the unprofessional, uncouth cashier and a manager who disregards and disrespects the customers. In my opinion, he should be fired. No one should be yelling at the customers. This guy is a bully, rude and uncouth and not fit to work with the public. A better job for him would be mail sorter, where he doesn't have the opportunity to yell and rant and rave at us. Check back soon for picture of Mr. Rudeness Tony himself.

    Shane S.

    Wow! Some pretty tough reviews on here for the Post Office. I experienced no line and hardly any wait. I was going to mail a letter and the only caveat about the experience was the cashier needed exact change as she had no change to give. Luckily it worked out just fine as I had exact change. It is in a nice old historic building and is in a fairly centrally located part of Berkeley. I would easily return here and no worries except make sure you have enough change on hand!

    Excellent example of PPE usage by the postal employee during a pandemic.

    There's no other words for it, this is the most beautiful post office you'll see in quite some time, but that's how it earns a star. The employees at this post office?!? I'd call them useless on a good day. First off, hats off to all the employees that seem to have magical face masks that work around their chins. Haven't y'all heard of this thing called COVID-19? Do you need basic information about your postal service? They will pretend to care, but then tell you to call a phone number to get a resolution. Guess what happens when you call that number? Nobody picks up to respond. They give you another number, nobody picks up to respond. I wasted an hour calling multiple numbers provided to me by the customer service agents. Clearly these people enjoy torturing customers, because when you call them out on this you'll be told that those phones don't have a receptionist, so good luck getting a response. Go to a smaller branch, they are actually helpful. These specific postal employees suck.

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    2 years ago

    Six days before Christmas and 1 person working. Line looks like it will take 2 hours. Get it together USPS!!

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    Ask the Community - US Post Office

    Review Highlights - US Post Office

    . I forgot to make photocopies of some of our important documents, and Tam was nice enough to make some for us

    Mentioned in 3 reviews

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    US Post Office - private lot for post office customers from 11am - 3:30pm

    US Post Office

    (104 reviews)

    West Berkeley

    I never thought I would write a Yelp review about a post office, but here we are. I used to be a…read morebig fan of USPS. I even worked in the mail room in college and got pleasure out of making sure mail went to the right person. A little over two years ago, I moved into my current apartment. I noticed pretty quickly that the letter carrier would make frequent mistakes, often delivering mail meant for a neighboring building or even a different street. They also delivered mail for former tenants. I couldn't fault them for not knowing who has or has not moved away, so I tried putting a post-it with a note on my building's mail box. That did not help. I even tried circling the name of one mail recipient and specifically noted that he had died (which I learned from a simple Google search). Incredibly, the letter carrier ignored that as well. I have finally started Googling the companies that are sending this mail and calling them to let them know that the people they are trying to reach no longer live here (and may have passed away). One would think that after multiple requests followed by a series of complaints, USPS would find capable employees, but that has not happened: the deceased former tenant still receives mail here. Recently, a package that was sent to me was scanned as delivered, but it was not in my mailbox or on my doorstep. I strongly suspected it was delivered to the wrong building. After I made a complaint to USPS, they located the package and brought it here - a week later. Thankfully, it was neither perishable nor anything I needed urgently. Last month, I got home from work one day and opened my mail box to find mail that was wet and dirty. It had not rained that day; the mail must have been dropped in a puddle, and rather than drying it off, the letter carrier delivered it as is. Perhaps the most troubling instance, though, is from a year ago, when USPS failed to deliver my ballot for the general election. I had to vote in person on election day (which I was thankfully able to do). No one answers the phone at this USPS location, and when I visit in person to bring them all the misdelivered mail, I am told that they will talk to the letter carrier. It has become evident that they are just not interested in taking responsibility for their mistakes. The sheer incompetence of this USPS office is mind-boggling. It is remarkable how little attention to detail the postal employees at this office pay. How is this tolerated by USPS?

    The lady who works here is always rude, short, and condensing to me and most other people I see…read moretrying to get help at this location. Will be worth it to just go to another location.

    US Post Office - postoffices - Updated May 2026

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