Great local business! Friendly, efficient and they do an amazing job with packing and shipping.read more

Great people and great service; I had the need for extensive notary services and secure shipping of…read moredocuments to Zimbabwe....quality assistance and service support...5 star all the way.

Staff is always friendly and helpful, I honestly haven't had a bad interaction here. I'm always…read moregreeted and thanked. Returns are super easy whether it's Amazon or something else. Even during busy times the lines are usually pretty short, which is nice.

I usually don't have strong opinions about UPS Stores, but this location really stood out after the…read moregreat experience I had on Thursday (4/16). Alexa helped me with my return, and she was incredibly friendly and helpful. Truly excellent customer service. They're lucky to have her!

This 5 star rating belongs to Freddie because he was such a great help!…read more I went to the other USPS on north Broadway in Walnut Creek and received zero help. They wanted me to pay more for shipping (the shipping was more than the actual cost of the item). Instead of advising me on what I should do, the lady simply said, "if it doesn't get there, that's your fault". I went to this location and explained to Freddie of my situation and he immediately provided the best service as possible. He helped me repackage my item and subtracted the difference of what I had to pay. The employee at the North Broadway didn't even want to subtract the difference, and wanted me to pay $7.50 on top of the $1.32 that was already paid for. Thank you for the amazing service Freddie!!!

I have never been a fan of having to go to the Post Office until I began going to this location…read more FREDDIE is the bomb! He always has a huge smile on his face, is very kind, helpful and has a darling sense of humor! A note to his superior.. give that man a raise, he's an absolute gem! Because of Freddie I look forward to my visits there

It's private. Workers are great!…read more Amazon locker and student PMBs are good and reliable. Hours are limited for service from a staff member. I've gotten many packages both in my PMB and in Amazon Locker Alana. Campus is open for a good part of the day but it's potentially only meant for students, staff, and faculty.

Outstanding service! The staff here is amazing and very helpful, I have to say the building is very…read moreclean too. Overall I am surprised by the friendly service.

I am so grateful to the USPS Annex location. I called them yesterday to let them know I was…read moreexpecting baby chics to arrive and I was worried about them arriving in the cool weather. They called me at 7:30 a.m. this morning, before they even opened, to let me know my chicks arrived. When I went to pick them up, I notice they had put a blanket over the box to help keep the chicks warm. Thank you so much for the extra care! I am so impressed with the service and going above and beyond my expectations.

I don't know why this post office has such bad reviews. I've been patronizing this location for…read moreyears and they are always so friendly and so knowledgeable. I love coming here. It's never a bad experience and I come at odd hours so it's different people that I get to work with.

I'm giving 2 Stars for the convenience of having a post office I can walk to from Trader Joe's or…read moreStarbucks. I've had a few really bad experiences at this post office that I won't go into, but they were probably the most outrageous experiences I've ever had at a post office anywhere. I'm writing this Review because of what happened yesterday, the cherry on top of my overall experience with them... I walked in at literally 4:30 on the dot and already they had everything shut and no one in sight. My box was too big to fit into the slots at thhis post office, a situation that needs to be remedied. In case you're wondering why I waited until 4:30, I was combining errands in a logical order based on location and appointment times, and the UPS Store would not take my package even though it was a Sure Post Package (a Return to Merchant.) They would accept it if I paid them $2! No way. So I would have been there at 4:15 had I known the UPS Store wouldn't accept a Return Package that was Sure Post! I rang the bell of the window hoping to just hand the prepaid, labeled package to someone since I couldn't get it into their slots, but no one responded. So after trying 3 times and 5 minutes passing, I spoke up because I could hear people working back there and I knew they could hear me. I explained that I got there at 4:30 on the dot & they had obviously closed up early, and all I wanted to do was hand them a package that wouldn't fit through their tiny slots. I don't have the luxury of wasting gas to drive back there, or at that point, driving up to Alamo even. I was at the end of my route and I only venture out 2-3 days per week, if that. No one replied, they simply started making less noise as if I wouldn't know they were back there. C'mon! Then I said ok, I'll wait for the 5 pm pick up, but I just need to know where to take it. Does a truck come to the front of the building, do I need to go out back? Nothing! Crickets. Then I heard someone was rolling a cart towards the back of the post office and I remembered there was a corridor between the post office & Ike's Sandwich Shop. So I ran even though it wasn't even 4:45, and there was a postal enployee putting packages in the back of a USPS truck, so I was able to give him my package. PLEASE PUT UP A SIGN LETTING PEOPLE KNOW WHAT TO DO IF THEY MISS THE 4:30 CLOSING in case their packages can't fit through those ridiculous, tiny slots! The pick up is at 5 o'clock, so the least you can do is provide a very large sign or two, letting people know so they don't waste a trip! Please let me know who I have to complain to in order for you to put in a reasonable sized package collection bin! It has been this way for years, and it's a HUGE inconvenience for those of us who sell items occasionally on eBay (95% of the time losing money in them.) It's also an inconvenience for those of us who need to return packages to many merchants. Items sold on eBay are often misrepresented, and lately it's so often I'm reluctant to buy anymore. I ask the Seller questions but they don't respond. Maybe I need to write a review about eBay! I have respect for USPS as an institution, but I don't understand why you can't do a better job serving the public in some of these ways I mentioned. Also, please get rid of Louis de Joy!

I was quickly taken care of not knowing what the best course of action was to mail a…read moremany-pages-long application. I'm fairly trusting that I was recommmended the most effective, yet cost effective solution. I guess we'll see if my application gets delivered on Saturday like the delivery confirmation slip I paid for says. I appreciated that this post office is open until 5:30 - gone are the days where the mini post office in Moraga, which is down the street from the office, was just a five minute walk away.

I've been using this post office for 3 years. Mostly for simply having a package with a prepaid…read moreebay label on it scanned, so that I have a receipt that it is now in the possession of the USPS and my buyers know it is now en route, out of my hands. Occasionally I might ship something else, or need stamps, but I do those things when I bring in a package to be scanned. So for 99% of the business I have done at this post office for 3 years is so simple as to take only a minute or two. Today was the final straw, and I will never use this post office again, for anything, not even to drop a stamped letter in the slot. This is a small post office, not large, as some have claimed. The retail portion is rather small. There are four clerk stations. Most of the time there are two staff - one in the back, busy with things that don't involve dealing with a patron, leaving one staff person manning the counter. There are four stations. Why not close up the other two that are NEVER used? I was in there on an ordinary Thursday in mid-January. This is not "busy Christmas season" when one could expect a long queue . I should have been in and out of there in 1-10 minutes. I walked in and the older man with the white hair and the dismissive attitude was working on something other than helping patrons, for nearly an hour. There was a younger, dark-haired man (30s?) who was disappearing in the back, as he was seeming to help a patron with some complicated business. The third staffer, an elderly woman with long hair and a pleasant manner, was embroiled for over an hour in what appeared to be a very complex bit of business with a man who was shipping two large packages. I stood in the queue of about 18 people, for nearly 40 minutes, while this woman did not for one moment ask anyone waiting if they had a package to drop off, or were simply buying stamps, whereby she might have helped them first, rather than spend an hour or longer with ONE patron who needed to be hand-held through all manner of paperwork for his complicated shipping issue. No apologies from any of the three staffers. The message was clear: we simply do not care about any of you. They couldn't have cared less about the wait time. Isn't this job SERVICE to the patron? That involves clear communication about how long they can be expected to wait, apologies for delays, and asking who has the fastest business to attend to. People who need an HOUR should not hold the line up for nearly 20 people, when it isn't holiday crush time. WHY DON'T THEY SIMPLY HAVE A SELF-SERVICE KIOSK in this post office? There is one in Lafayette, and the Lafayette one is much smaller than the Moraga! Just put in a self-service kiosk and half of your patrons do not have to stand a half hour or an hour to buy a few stamps or to get a receipt for a prepaid label! My business here took LESS THAN A MINUTE, yet with no apologies I was left to stand, with a bad back and aching hips, for over half an hour. Another thing is they routinely do not scan packages or flats for acceptance until the NEXT DAY, even when I've put them in the collection bins BEFORE 5pm. The young man whose job this seems to be leaves them in the bin until the end of next business day. When I have been fed up with standing in line and left my package with the prepaid label on their counter, it did not show up in the system as in the possession of the USPS until 12-24 hours later! How is this acceptable? I am fed up with poor service, when these people are paid very well for their jobs.

Passport line & processing was pretty smooth at Alamo P.O. Waited about 45 min since their was a…read morefamily of three before me in the line. My baby son passport processing only took 15 min since I had all forms filled out, all my copies & original, photo already taken, & checkbook/ credit card in hand. And the gentleman helping us was super nice & informative, I think his name was Edward.

Super friendly staff who will eventually learn your name and know all regular faces, but this…read morelocation is often understaffed and the line can trail to the entrance! Busy bees, take note: they open on Saturdays until 2pm.

This was the absolute worst UPS Store I've ever been to. Someone needs to teach them customer…read moreservice. They had the audacity to charge me $2 fora piece of tape (15" long). On top of that the young man didn't even say thank you. If you need to send something out drive 6 blocks down to the FedEx store, they're much more deserving of your business.

Went in on a Sunday and the gentleman acted like he was doing me a favor. I will find another ups…read morestore to frequent

I went in with an envelope that needed Certified Mail and return receipt. The woman at the far…read moreend said I needed to go over to the table and fill out the two forms. I had mailed several of these envelopes at other Oakland post offices this month and I've never been asked to fill the forms out myself. There was no one else in the room other than my husband and me, so it wasn't like they were busy. But okay, fine, I went over the table she indicated and didn't know which forms I was supposed to choose, and I didn't have my glasses, so I picked out two and filled them in. Went back to the window, and she said sharply, "NO! the xyz form!" I didn't know what on earth she meant, so I said, "fine, I'll just go somewhere else." Realizing that I didn't have time to drive to another post office, I went back inside. By now, there was a line. My husband went up to her window and asked which forms I needed, and she barked at him, too. Then she started yelling at me, and I yelled back, and it was a totally awful scene, I've never lost my temper in public in my life, but here I was, this crazy 78-YO lady shouting across the room in the post office. I know I could have handled it better, but for some reason, her unwillingness to do her job just really got to me

Shorter lines, easier parking than Lakeshore. Helpful workers for mailing packages, especially in…read moredeciding among Media Mail, 1st Class, Priority, and Express. Close to many stores, cafés, and restaurants.