The line was long and there was only one woman working behind the counter (some other guy was just walking around helping people with cards). I get that the post office takes forever, it's pretty typical. But while this woman had a line of about seven people, she stated that she wanted to order a pizza for lunch and literally told everyone she would be right back!! Then she just walked in the back and was gone for about fifteen minutes while she ordered a pizza! read more

Horrible customer service and management. I've had a Post Office box here since Jan. I renewed at 6 months and needed to do a name change. Now I'm required to verify new address (although there has been no address change) or box will be closed. Debating on closing the box and opening with another provider. Will be glad when this location is shut down. read more

This location might now be permanently closed? Drove there today and the building was surrounded with a green construction fence which blocked access to the underground parking. No signage anywhere as to what is going on. So I checked their website and also the reviews here on Yelp. Still no idea what is going on. Any regular business operating like this would be gone in a flash, but it's the post office so go figure. Going to USPS in Los Angeles is becoming more of a mission with each passing day! read more

I have been here for more then a decade and they have been as helpful and efficient, professional and courteous as a Post Office can be under the circumstances. They naturally have to deal with a varied and often obstantent crowd. People have gotten into line just to argue as though they know the USPS better then they do. I don't weld the patients they have and am glad that the job is not my own. Counting my blessings... read more

After experiencing SEVERAL catalog orders from last Christmas that never delivered, I found that all of them had been turned over to the Beverly Hills post office from FedEx or UPS for the final delivery. Each time I had to call the Catalog company, they have to resend the item (& some were out of stock) at their expense & expedited shipping. Just this week I had 3 packages from a catalog company ship them UPS & you guessed it, found out through the UPS tracking that it went to "a local post office", & that supposedly 2 attempts were made for delivery for each package with notices left. Never happened. I'm in a high rise building everyday, & no attempts or notices were ever left. I think they've got quite a racket going on at Maple Street. I'm tired of listening to Postal workers saying they are sorry when they can't even track where the package went once at the Post Office, or they try to say that maybe the packages weren't addressed properly. Really? Like UPS or FedEx would take the package partway to California just for fun I've filed yet another useless claim just like I did last year with no resolve. Next step is the Police Department & a phone call to the LA Times to see if I can get anybody on this sham. read more

5 stars because they are conveniently located and they are not overly busy. The employees are very nice and friendly, maybe to friendly. If I was able to grade them on the people (customers) who are taking care of their mailing needs, they would get a minus 10 stars. This is a post office not a social club, keep your long winded conversations about your problems with your neighbors sprinklers wetting your driveway for a different time and location. PLEASE. read more

US Post Office - Main entrance. - Post Offices Near Me - Beverly Hills, California

I've been here plenty of times, not sure why all the bad reviews, it's a regular post office. More than one person there whenever I've been. While their jobs may not have been the career paths of their choice, I've always gotten help and advice on what forms to fill out and they let me come back to the desk if I have to fill out another form instead of waiting in line again. Plus they tell me the cheapest options. The main ladies I see there on a regular basis are well meaning and fulfill my mailing needs. Plus they have sweet underground parking, what more could you ask for? read more

The employees are always nice and friendly. They're always willing to help if you are patient and are respectful like you should always be. Unfortunately they're always understaffed which sometimes delays things but it's not the employees fault. the place is always clean. Plenty of underground parking. read more

The WORST CUSTOMER SERVICE EVER .. Don't even bother wasting your time . They won't help you once it's 5:00 pm when you were in line before closing time .... Maybe they are under paid . This is way I rather go to UPS read more

Their self-service machine wasn't working well. We purchased 10 stamps bur received 8 of them after 5 min of wait. We went to the counter but the Asian female clark told us to "Just put your hand in the machine and pull!!" Well, clearly the machine wasn't working and she was telling us to wait another min?? What's the point of "Self-Service"?? Anyways, the female clark realized the machine was broke and it didn't print out remaining 2 stamps we ordered then she told us "I'll give you those 2 stamps to you but you need to give me the original receipt" ok she needed the receipt I understand that so I asked her if we can have a copy of the receipt then she said "Nope. I can't give you the copy". Really?? What kind of customer service is that??? We only purchased 10 postal stamps there why she acted like the older guy from Breaking Bad?? There are plenty of US Post Offices around if you want cleaner and kind customer service then go somewhere else. Just don't use this one. read more

Does any body knows if they do Passport Los on Saturdays here???????? Thanks a bunch. read more

THEY STEAL PACKAGES. This is a terrible location. I've repeatedly had packages stolen or "lost" . I've never experienced this with any other Los Angeles post office. This place is a disgrace and should be investigated. I would give zero stars if I could read more

One worker and 20 people in line! Slowest post office I've ever been to!!!! Ugh!!!!!!! The worker here is super nice but super slow!!

Two stars for location only, but it is terribly mismanaged. I have had a few PO box locations over the years, and this location keeps making mistakes, accidentally claiming overflow when there isn't, shipped my business mail back because of their mistake & wouldn't acknowledge or help, and then closing it altogether due to another mistake. Everytime I have called for answer or help, I have not received it. read more

I know why people might dislike this location... construction and the line. This has been my go to post office for years. I came today and I was in and out within 5 minutes. Leilani and Doris are amazing! So friendly and helpful, no matter what your need is. Today 2 other employees were there so maybe that will help people who dislike this location. Unless I move this will be my spot, it's hard to find places where you actually enjoy the people there. read more

Despicable! People need to get to work. Says on door opens 9.30. Waited until 10 am. Five people left. We pay these people. They can't have the decency to show up on time to work. Disgusting! Fix this please or close doqn read more

I go to the post office often. It is right next to my home. HORRIBLE! I had a few bad experiences (long lines, I was given wrong information, I was given an attitude, etc....) The most horrible thing was that once an elderly man in front of me wanted something and an Asian lady at the counter who was working there, showed him her tongue and made stupid face at him as he turn his back to her. Very disrespectful!!! Another times, I asked to speak to the manager and I was told: "got get manager yourself!!" I had not time to deal with it.....HORRIBLE! I rating is Zero. It only gives option of 5 start and I must click on on order to pust review. I am clicking one only because of that... I JUST NOTICED THAT THE ONLY PERSON WHO PUT 4 STAR REVIEW IN 2010, FOR SOME REASON COMES UP AS FIRST. I POSTED MY REVIEW AFTER HOM and in 2011. SO I TOOK ALL THE COMENTS FROM HERE AND SEND THEM TO MAIN UPS COMPLAINT OFFICE. ..... read more

Hands down the worst post office i have experienced so far here in LA. Only getting 2 stars for the hot MILF and her daughter i was waiting behind for 26 minutes. I timed it. Almost got a ticket at the meter also. read more

This review is for Rony and Pat. I was waiting on a package that I was supposed to receive yesterday, June 13th 2017. Yes, I said supposedly because I didn't obviously get the package. So I checked the website and searched for my tracking number. USPS mentioned that it had already arrived at a "PO BOX" address. I clearly don't remember giving a PO BOX address to the person that was shipping me something. So I called USPS (1800-ASK-USPS) waited on hold for 45 minutes. They said they weren't sure what was going on, so they put in a claim. After 2 hours of the claim, they called me back stating that my package was at this location. The gentleman on the line gave me the phone number and address to this location. I don't even know why I tried calling, have you ever seen a person pick up a phone at a post office? No - exactly. So I couldn't help it, I took an uber from my office to the post office. I waited in line for a good 20 minutes (horrible....but then again I've never seen lines go fast at a post office anyway). I went up to this sweet Asian women with glasses and explained to her my situation, she gave me an answer that I didn't like. Along with her answer, she gave me a "customer concern" form to fill out. This did not make any sense to me, so I asked to speak to a manager. I waited for another good 10 minutes until Pat came out. I explained once again, my story. She asked me to wait while she checked the back, she went and did a little research and came back with nothing. I was already frustrated with the run around over the phone, and even more frustrated when I saw her coming back with nothing. As soon as she walked over to me, Rony opened the door and asked for my name/address... and Walah he was able to find it. I'm sure you get all kinds of crazy people that walk into your location.However, what I appreciate is that you actually took some time to look for my package. If you're looking for your package, here's what I recommend you to do as a customer. Do your research before hand. Write down the names of people you spoke to and claim numbers you were given. read more

See SONSHINE at the front desk for excellent, friendly service. This is rare experience at this location! SONSHINE is 5 stars, this post office location had a non-working phone number and a long wait and thus it's average 2 star rating is befitting. read more

I had a small "Priority Shipping" package which I hand carried to the post office on Saturday 5/28/11. Wanted to make sure it got shipped so I took the package to the dock in the rear receiving area at around 3:00 PM. There was a white middle aged, overweight woman 40-50 years old with shoulder length "blond" hair. I asked if she would please take my package inside since there was no one else available. She yelled "just leave it there" pointing to the floor. I told her I did not feel comfortable leaving my package in an empty warehouse with no tables and again asked if she would please take it inside for me. She rolled her eyes and yanked the small package from my hands. At this point she threw it like a freesbie halfway across the warehouse aiming at a cart, she missed and my package bounced a couple of times. She then walked over to the package, picked it up, and tossed with great force into the nearby cart! My small package contained a fragile electronic iPod which was being mailed as a gift, and I paid extra money for shipping. This is the type of garbage employee who is paid with OUR tax dollars and is simply too LAZY to do an honest days work! In the private sector she would have her fat ass FIRED for her lack of common sense and insensitivity! Who acts like that with a customer? It's no wonder that a nest of these vipers have in fact Infested the post office, just read the overwhelming negative comments from others! read more

When I think of my local post office in my hometown of Newton MA, I actually have warm memories of smiling postal workers who knew us by name, sifted out our junk mail when we were out of town "just because" - because they're so damn nice! - and who liked being part of the community. And mind you, their office is about the size of my living room - no frills. Matter of fact, I can STILL walk into that post office and get great service to this day after 20 years of absence. Beat that BH. What kills me is that it's a post office in Beverly Hills, has loads of space, nice building, great free parking, safe working environment - but none of it can make up for that big fat sour puss behind the counter where you pick up held packages. Yes you know her - that nasty little manager lady with the anger management problem. I stood in line for an hour and 15 minutes once in that line, waiting for a piece of held mail from my PO Box - and there were only 4 people ahead of me. How long does it take you to pull some mail people? What's going on back there - coffee break, a good football game, serious munchies? And if it takes THAT long, maybe you need some help engineering a better process - one that includes a working service bell by the way. Yeah, I love that they tore the bell out of the wall there so you couldn't keep interrupting them standing in the back laughing and taking bets on which customer would lose their minds next. I actually walked in there, and they lost this guy's cashier's check - $25,000. Did I mention it was a certified piece of mail? You may think it's crazy to send a $25,000 cashier's check in the mail... but that's what certified insured mail is for dammit. And what happens? Of course this guy freaks out as Sour Puss Face looks at him with complete disinterest and says, "We don't have it" and no other explanation. So "manager" Sour Puss Face continues, "It's not my problem." Yep. Now THAT'S customer service. And when this guy basically says what the hell does she mean by THAT, she turns around and adds, "I'm calling the police because you are out of control on Federal property." WTF?!? We were all like, dude, we will still be here waiting for our packages so if you want us to explain what a bitch this woman is to the cops, let us know. Even the senior citizen lady next to me was ready to throw down. The first time I left town for two weeks to go back to my hometown, I returned to find that Sour Puss Face telling me "If you leave mail here we won't keep it for more than 3 days." HUH?? Where is THAT rule written, in the "I hate my life because I'm a postal worker" guidebook? When I reminded her that they were supposed to keep mail for weeks, not days, she simply responded, "Well as far as I'm concerned if you leave it here, I'll just throw it away after three days." Not RETURN to sender, but THROW IT AWAY - yes, a Federal crime. I only wish I had a tape recorder at the time. When I went to the manager of the post office, who of course was new, he apologized and said he would personally make sure my mail was forwarded, held etc., but when I did need it forwarded I had to call him personally to remind him four more times while I was away that I wasn't getting my mail. You know who followed up with me after I complained to the USPS head of customer relations, and called AFTER HOURS on their PERSONAL CELL to make sure everything was okay? My hometown post office manager in Newton 02459. Now THAT'S service beyond the call of duty. I've left the 90213 post office permanently because they are corrupt, rude and they suck. You'd figure with that much attention on you and money from the city of Beverly Hills that you'd perk up and put on a smile once in a while, and maybe do your job. But instead, I had to pay these idiots to look at their angry pusses, and to have them forget yet another part of my life in a bin. Get it together USPS - this place is an embarrassment. read more

Anyone who would like to know what a slow and painful death feels like should visit this establishment.

I am awaiting checks and after weeks they did not arrive so I contacted the people who mailed me the checks and they replied that the CHECKS were RETURNED AS UNDELIVERABLE which is COMPLETE BULLSHIT because I consistently receive the check requests at the same address. The staff has LOST TWO CHECKS of mine and will no doubt continue to cause me further inconveniences because of their INCOMPETENCY. I think THEY ARE STEALING MY CHECKS. read more

This is, without a doubt, the worst place on earth. I receive maybe 1 out of 3 packages and letters and it causes extreme inconveniences to my business. How has the USPS not cracked down on the Beverly Hills branch??? The people are useless! Half of the time, the only mail I get is my neighbor's and I have to walk it over, and I have said MULTIPLE times that one of the people they leave mail for no longer lives there but still, I get their mail. And now, a company I order from says the post office has told them my address is not legitimate. What?!?!? So horrible. I live in Beverly Hills but am going to have to get an LA PO box. I suggest you do the same and don't waste your time with these useless, brainless, mouth-breathing idiots. read more

It's 3 days before Christmas and I'm at this post office to buy some stamps. They no longer have the machines that sell stamps, so I have to stand in line. There are probably 15 people standing in line ahead of me and they only have 2 people working at the counter. This is just poor planning by the managers. Of course, this is kind of typical of most post offices. read more

The worst thing about living in Beverly Hills, is the post office!! If you are expecting a package or an important document - SEND IT TO YOUR OFFICE! As long as your office is not in Beverly Hills! Several times I have received the "notice left" - or the 3849 form. Signed to have it redelivered - only to have it NEVER show up. I tried keeping the form and going to the post office (where each person in front of you is a 10-20 mins per person) -waited almost an hour to be told that they could not find the item! Worst service! If you try calling and speak to a supervisor (after calling at least 3 dozen times to get through) - still nothing! They are very nice and try to help but are extremly slow and disorganized! read more

NEVER AGAIN. EVER. Tracked my package, said it was delivered. Visited on Monday, they didn't have it. Searched at the other post offices. Nothing. Called them on Tuesday, they told me they would track it and call me back. Nothing. Called them on Wednesday, nothing, called Thursday, nothing, called Friday, nothing. They kept saying they would call and they never did. They are inconsiderate pricks who don't give a shit. 310-247-3455 This is their correct phone number. Good luck. read more

No USPS boxes available, no priority mail envelopes available, area where shipping supplies should be purchased NEVER has anyone behind the counter there (yet the shutters are closed during lunch time - WHO closes it??) Not sure why they have 6 windows when I've never seen more than 2 open at any time, manned by human-snail hybrids. HOW is anyone supposed to ship things without boxes??? Oh, no address labels available either. Self-service kiosk never working; can only be used to buy stamps. Why does this building even exist!?? What the hell good is it for!?!??? read more

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They don't answer phone calls Always a long slow moving line Usually around three people working at the front desk and the last time I was there between each customer they would get up walk around and talk to other employees But usually the issue is maybe lack of workers or the rate of consistency Prices are high I'm not sure if its standard prices Pretty reliable though read more

longest lines, only have 2 people working there when the lines are over 30 minutes long. so annoying and they work very slow. I lost my patience last time i was there and really told myself never to go back, which is unfortunate because its such a nice post office in a central location. I noticed that their supplies were also low for the priority mail and express mail postings if anyone has to do that. There is a post office on Crescent drive that i have been to in BH and i felt that was much better than going here. read more

Most post office are unbearable but this one has the self service station. No waiting. Love it. anytime i need to send something i go straight to this station. They have parking underneath. On weekends the parking is closed but there is plenty of street parking. read more

Plenty of street parking. If you get there during the lunch time. You might be spending some times standing in line. Very friendly, smiley and attentive staffs. read more

I see so many complaints about this post office but compared to many of the over crowded under staffed locations I usually go to in the valley, this place is a palace. I was greeted at the start of the line with a nice lady who helped me with paper work, all while keeping a smile and being super nice to everybody coming and leaving. I actually enjoyed coming here. Definitely beats any other post office I've been to. read more

At least 40 minute wait at all times. Only 2 people work there. Went there a week ago and one of them was just doing passports...come here with a book/iPod to make the wait more tolerable read more

This USPO makes you feel like you are in a 3rd-World country. 7 days ago, I signed 2 pink slips left in my mailbox, for RE-delivery of my items - 1 was only redelivered 1 item. Still missing the 2nd item, I drive to the PO on Maple this morning to inquire about my missing parcel. The idiot Asian lady at the counter asks me for the tracking # - how the eff would I have that when I signed and returned the pink slip left on my door? Then she asks me for my name, address - 5mins later to return and say to call XXX-XXX-XXXX # to find out where my parcel is. This was after she said, "let me get a manager to come talk to you." she disappears for another 5mins, and comes back to say, "the managers are in a different building." B.S.!!! a joke. read more

The mailmen don't look at the addresses on the mail. I continually get other people's mail. Some days I get no mail because they deliver it to the wrong address. Not only do I get the wrong address number, but often the wrong street too. This had been a continuous problem and there is no one at the post office that takes it seriously. They don't answer their phone. The one time I got through, they said they would get back to me. That was a year ago.....still waiting for them to get back to me! read more

This place is awful. For 2 years now I have been missing mail. At one point I had the entire street's mail sent to my house, but no mail for me. I have reported this as high as I could. No one cares. The management has such a high turnover. They are either eating my mail or throwing it away. THIS PLACE NEEDS TO BE TAKEN DOWN! read more

Worst post office in the HERstory of of post offices. have lost not one or two but 4 packages including my halloween costume. so pissed. i agree with Colin M they need to get checked out because this is ridiculous. read more

Give these people a break. It's a post office for heavens sake. Of course wait times are awful, they are understaffed. That's not the clerks fault. Plus they have to deal with rude, snappy BH residents all day long and often simply respond in the same manner as they are spoken to. Wait times suck. They often don't have supplies. But if you talk to the people working here and are friendly to them, you'll realize that they are actually very nice people just doing the best they can. Most of the issues with this place are administration issues. For example the hours for package pickup (M-F: 11am-2pm, 3-5pm, really? What if you work?). But the staff here is nice, considering the jerks they have to deal with all day and people who clog up the line with unnecessary requests. Just use the self-service kiosk for stamps or priority mail! Or do it online, save money and skip the line! :) read more