I'm always able to get what I need taken care of. It helps to go to a full service location.read more

I've never had an issue with this location. The outside of the building is not well maintained and…read morecould use a little sprucing up. The employees seem alright. I haven't spent a lot of time here.

This isn't really a great post office. It's not conveniently located, the line moves painfully…read moreslow, they're always out of specific items like international stamps, etc. The staff is friendly enough and I do appreciate its historic significance, however.

I'm always in the area running errands. In addition, since Covid and the closing of the Hampton…read moreStreet post office, this has become one of my go to post offices around the city. Parking can be a challenge when the shopping center is packed. I have either parked in the adjacent parking spaces and walked across or I have circled around and caught one in the front on my lazy days. This post office is small, and in the center of the full-length shopping center, but it is definitely in the cut. In fact, if you are distracted you may overlook it. I like it because most days, if you are lucky, you can be in and out. On the days when it is a line, it moves fairly quickly. The line is single filed from the inside to the outside as their Covid safety precautions do not allow more than 3 in the service area at a time. There are people in the lobby preparing their packages to then get in line or drop off. There is no regulation on how many people that can be in the lobby area. Once you get to the desk in the service area, there's a clear barrier between you and the agent with hand sanitizer present. There is a self-service kiosk here which I've tried to operate multiple times, but I just cannot get it or it does not service my needs. I wish there were more self service options to alleviate the need to stand in line. The customer service is pretty decent here as well. The agents will make you return to the lobby from the service area if your package is not completely ready for shipment. I suppose this is for safety. They do provide you with tape for your package which is extremely helpful. If you have questions, someone will step out to help you. There has been times when there has been only one person working the desk and the line has moved very slow. I either wait patiently or leave and return another time. This is definitely a time of challenge for us all during this pandemic time, so when you take that into consideration, this location is doing pretty good.

I normally mail my packages with UPS, but since I was in the area I decided to take a chance…read morethinking I could get in and out quickly. Little did I know that was not happening. The line was so long!! The wait time was miserable. Overall I did accomplish what I needed to do but next time I plan to stick with my usual. The customer service was okay, and location was decent. It satisfied my need at the present time.

If you need to mail something between 11 and 2 pm plan on 30 minutes of standing in line or just…read moredon't bother. There's seemingly always 1 cashier while coworkers walk in and out of the register area chopping it up with 15 customers waiting in line being helped one at a time. Today the cashier under her breath says to herself "All these people should've came earlier this morning". How dare customers come on in when it's convenient for their own lives.... On top of that cashiers are frequently VERY rude as if our needs as customers are a burden to them. If I could give negative stars it would be -5 but you have to put a minimum of 1 star to post a review.

This is a pretty bad post office, which is disappointing because considering its location, size,…read moreand historical significance, it should theoretically serve as the model for all the post offices in the metropolitan area. I've come here many times to try and buy stamps, and I don't think there's been one (1) time where they've had a full sheet of stamps for me to buy. They either have a half-sheet, 2-3 individual stamps, or direct me to use the kiosk, which I don't like doing. Second, a lot of the times when I try to use the drive-up blue collection box, it's stuffed full to the point of being impossible to even put mail into it. Finally, and perhaps most frustratingly, I had to mail something off after work one day, and dropped it in the outside blue box at 4:58 p.m., just in time for them to come out and collect it. Well, because it was an important piece of mail, I waited in my car for about thirty (30) minutes to make sure that they were going to collect it, and nobody ever came out to pick it up. So, as a result, it's going to look like I did not mail it out in time, when in reality, I rushed to the post office to make sure I got it off in time. The only thing that saves this office from a one-star review is that as a big fan of both minimalist and brutalist architecture, I love the aesthetic of the building. At first glance, it looks kind of ugly, but it gradually grows on you, and has become a signature part of the city's skyline. I just wish that I could say the same about the quality of service. While this post office might be the most accessible to most people, I would try to find a different location, even if it's a little less convenient, if you're able.

The staff are friendly and kind to the customers it wasn't crowd. I got out the Post office and the…read morePost office was very clean. plus the outside was clean also . When I walk in the Post office while I was waiting in line they were really quick.

I have to say that I'm surprised at the low rating for this location. While I've only been going…read morehere for two years now, the service provided is always very professional and top-notch. I primarily mail packages of all sizes from here but never had a problem getting what I needed from them to shop it off, and for it to be done safely. While yes, the lines can get long, every local post office is understaffed, so I'm over that. As long as there are two people on duty, that makes it workable. I will say the one time I did not wait in line, but went to the machine instead, I regretted it (long boring story) so I won't be making that mistake again!

Typically when I visit any post office, I rarely wait in line or deal with any personnel. Usually,…read moreI am just dropping off a package in the slot or using the kiosk. Nothing really to say aside from the kiosk has never shown me any attitude, so I'll keep using it!

I don't love this Post Office. It's not open on the weekends, and the mailbox outside only takes…read moremail until 2:30, while the inside dropbox accepts mail until 4:30. I'm not sure why there's a 2-hour difference between the two, when they're physically about 20 feet away from each other. Also, you have to take your packages to the counter to have them mailed, but I've never gone and not had to wait in an extremely long line to have this done. While many of these issues aren't unique to this specific location, they do seem to be noticeably worse here. As such, if you need to do anything other than drop mail in the inside dropbox, I'd recommend taking a few more minutes to go to another post office instead.

Our local mail is from the 5 points post office, what a joke. today, the letter carrier parked in…read morefront of my house, walked from her truck, leaned over 5 steps, and placed 2 packages on my porch, ignoring my package box on the front porch and the out-going mail on my mail box, in plain view. I had to get up and run to the door to call to her that I had mail for her on the mail box, her response was, oh I'll come back and get it. What is the post office in Five Points doing, besides not their jobs. I live in the Rosewood area of Columbia and have had days where the mail was delivered at 8 pm or not at all, packages just thrown up on the porch. WOW, and they tell use they are great at what they do, not out of Five Points. I know they don't care, they are a protected class. The one thing congress needs to do is bid out our postal service, fire everyone that works for them and not allow a commercial contractor to hire them for postal service. Want to save money, close the US Post Office and replace it with an efficient company that has real standards.

This location is open until 5:30 p.m. on weekdays and until 11:30 a.m. on Saturdays. There is an…read moreindoor drop box for packages, which is convenient if you arrive after hours and need to leave a shipment. However, the drop box is often full by Sunday. One ongoing issue is delayed package scanning. When packages are dropped off here, they are not always scanned promptly. In some cases, it has taken 3 to 5 days for a package to be scanned into the system, which should not happen. Additionally, mail hold requests are not consistently followed. Even when a formal hold is submitted, carriers do not always adhere to it. The carriers may still continue to deliver mail daily. I have been using this location for a long time, and it has had the same issues for many years. Other locations in the area seem more reliable.

Each time we have used this post office branch we have been treated well by the staff this time we…read morewill give a shout out to Roc who was patient with us and answered all of our questions. Thank you, sir!

This seems like a serviceable enough Post Office. I've purchased stamps a few times here, and the…read morestaff is always kind, friendly, and efficient. It's also a great place to conveniently drop off mail from your car.

These employees at this post office are the laziest people I've ever had the displeasure of…read moremeeting. I can't even believe this location is still open. They are incompetent and rude. Hope this location closes.

I have always had great service at this location. I got fed up with another location near me…read morebecause no one smiled or seemed like they enjoyed their job. So I started coming to this one about 3 years ago. Wonderful workers, always smiling, always pleasant, great service! Thank you!!!

This post office is jam packed with the most incompetent people dealing with the same problems…read moredaily they refuse to resolve. Where I live, if they are the handlers for my package; its guaranteed they lose it. They don't even have the decency to send it back to sender, they just hold on to it until it magically disappears without a trace.