Very friendly, Even though the girl behind the counter was busy she still acknowledges you! The staff there seem to be the nicest they've had in years! read more

They are clearly understaffed and overworked. The lines in here are crazy. Customer service just isn't there. Can't blame them if they're stressed out. read more

Would give them a Negative -5 star if I could. First they lost my income taxes. I sent it CERTIFIED MAIL! According USPS it never left this office. They swear it did. It should have gone to Oakland then Sacramento. Oakland says they never saw it. I filed a claim and got same answer. It never left Discovery Bay. That attitude of the lady behind the counter is terrible when she has to do something outside sitting in her chair. The manager says it is not there. He says they can refund my money. I tell him lets wait to see if it is found. Well after 3 months and getting an email from USPS stating they gave up looking and closed my claim because they never found my CERTIFIED envelope. I go back to Discovery Bay Post office and ask for my refund and that sane lady gives me an attitude again and says they do not refund certified mail when they lost it. MAJOR ATTITUDE. WTH!!! She tells me manager is not there and she text him. She gets a text back(I heard her phone beep and she read it) and ignores me and keeps helping people standing in line behind me. Go to Brentwood they are way more helpfull and courteous. read more

A few days ago, the battery on the mail truck died directly in front of my driveway. The truck was stalled there for almost 2hrs, which was frustrating because I could not get out, nor in the event of an emergency could help get to me as they should be able to. I actually took a close look at the condition of the truck and noticed its poor condition, there were 3 out of 4 bald tires, smooth all around and threading tears near the rims, it was clear that no maintenance had been done in a very long time. With the wet weather and high temperatures out here, this is a tragedy in the making for the community and the drivers, as it's not unreasonable to think this is an isolated issue. The postal markings are barely visible. USPS you can and should do better. read more

US Post Office - USPS stranded truck 2hrs - Post Offices Near Me - Discovery Bay, California

Gosh, I know that these people seem so stressed and bent that they are understaffed and overworked... and that they need a lunch! But a couple of days I can to mail a package and they have decided to shut down. From lunch from 12:45-1:15.. today I show up at 12:30 and the lady says that she won't take me because she's clocked out. They now are going to lunch from 12:30-1:30! Wow get it together! Came to the Byron post office and they are closed 12:30-1:00 for lunch! I've always supported my US mail but I'm kind of over it! :( read more

Kindness goes a long way at this location. Postal workers do a great job of handling the large volume of customers they get here. Very fast delivery lately. I had a package delivered to Los Angeles the very next day after I dropped it off, and that was with regular delivery! I had trouble with a lost package and the employee went above-and-beyond to help me find the original receipt. USPS thankfully reimbursed me for the lost package. I also experienced delivery issues that were addressed in real-time and treated with importance. Definitely not perfect, but I appreciate the effort of the folks here. read more

The reason why I give this place 1 star is their service is horrible. It is a total waste of money, and time. In no way shape or form should you go here, let alone ship your mail here. Ever since the new owners came in, everything's went to sh*t. I don't know how our government can hire such rude and arrogant humans. I'm warning you, DO NOT come here or YOU WILL REGRET IT. read more

drove up to the outside mailbox to find it full to the point, mail could easily be removed by hand. This has happened on several occasions, which has nothing to do with the holidays. I went inside to send my mail and ask to speak with the manager. The clerk Jamie was helping a customer and was very friendly and chatty with the customer. When it was my turn, I asked Jamie if I could speak to a manager about the exterior mailbox overflow. Jamie proceeded to explain why the box was overflowing and how carriers and the manager can open the box. I was at the e post office at 9:30am, and Jamie claimed the box had been emptied once already, which I challenged her on as she talked over me. I told her she was being rude, at which time she stated she would no longer help me and that I needed to leave. I did not leave as she began assisting the next customer whom she was very polite towards. I told Jamie I believed she was being racist and displaying "Karen" behavior. Jamie stated "You people" are the problem and you'd better leave if you know what's good for you. Jamie clearly was making a threat and there was no manager or other employee there to intervene or complain to. I called the post office number listed online and it only rang. I tried to make a complaint online, which would not allow you to make a complaint without giving your home address, really?????? Jamie's behavior was clearly not an isolated incident as she without hesitation spewed her honest opinion of African Americans with the vial term "you people." I hope someone at the Discovery Bay post office sees this and at least has a conversation with Jamie about customer service etiquette and when asked to speak with a manager, maybe just get the manager? read more

This place is the worse post office in the state . They will not (with out hassling you) even put an envelope in the PO box. Once they told me they would and then mailed it to go to Oakland then right back were I dropped it off. It took 6 days and I was penalized on my house payment. The supervisor was very rude arogenate and not worth the hire, . She knew ZERO requirements. read more

They were great very helpful and handle my packages with care. Every now and then when you leave a package on the counter with a prepaid label it takes him a day or two to scan it in and sometimes longer. For that reason only is why I takeoff a star. The service is great though thank you. read more

This Post Office is Shangri La of Post Offices!!! Friendly, Competent, & always Professional Personnel work at the Division of the US Postal system. I also like this Post Office because its never overly crowded, & you get waited on right away. Take note also, that this Post Office is located near many amenities. read more

I post like 5 packages, and they lost all my packages or got stolen it said got scan but after than I can't track my item , doesn't make sense all my packages got lost I believe someone stealing there all my packages there. Try to contact customer service but no answer yet read more

What can you say about a post office, the staff here is nice and helpful sometimes it gets a little crowded but it moves along pretty quickly read more

The people who staff the Discovery Bay Post Office are outstanding. They are helpful, in fact, they go out of their way to assist their customers. The facility is always immaculate and supplies are kept readily available. This Post Office is really impressive. read more

Small, but nicer than having to drive to Brentwood just to mail a box. There was only 1 person working there when I went in, so its best to go in off-peak hours if you dont want to have to wait. Love the 2 mail boxes out front that you can drive right up to. read more

I love this post office for their wonderfully thoughtful and helpful staff! I am an online retailer and rely on them for my small home business. Every time I have called them regarding a tracking a shipment or requesting a same-day package pick-up or just general questions they have always went out of their way to assist me. I don't know what I would do without my mail courier, Lisa! She is the bomb on steroids! She is always helpful and doesn't just drop off packages and leave. She rings the doorbell and hands them to you personally. She is always smiling and cheery. The post office is always clean and the post office boxes are a reasonable price and pretty large size. There is a counter large enough to sort your mail and throw away all those pesky sales advertisement fliers. For those larger shipments, they have special larger size boxes they can place your delivery in and will place the key in your box. Or a note stating to see the clerk for your package. As you can see, I cannot say enough great things about this post office! They are 2 thumbs up in my book!! read more

5 stars for cleanliness, organization and friendliness! This is a wide and husband duo and they are amazing! They go out of their way to try and accommodate you and get you the best price! They'll even just package your item ans then let you take it somewhere else to ship for just a few bucks! Very friendly place and it's just more of the family type businesses that we love here in Disco Bay! read more

I called the town of Discovery Bay myself, within 2 days the problem was resolved There was a huge leak that was gushing water out It took the crew about 5-6 hours to resolve it Lesson? When you need something done right and in a timely manner, don't ask the folks at USPS in Discovery Bay. They just don't care. read more

I have been using this post office 10+ years. Im an ebay seller so I have shipped many packages. They recently lost one of my packages or someone there stole it. I dropped it off and the tracking never was scanned. The people there have done nothing to help. I went there three days after the package was dropped off to see what happend. The guy told me they forgot to scan it wait a couple of days for it to be scanned it transit which it never was. Now I had to take a $140.00 dollar loss my ebay feedback is ruined and this post office has done nothing to help. Went there 4 times to resolve issue the post master is never there. They told me to file a claim witch I tried but they said I waited to long to file a claim. I tried to file the claim 7 days after I shipped the package. I would of done it sooner but they told me to wait for the package to be scanned in transit. Package was going to New York. This place is racket. If you drop off a package make sure you actually see someone scan the package before you leave. Avoid the headache I have had to deal with read more

Goes to show the government will hire anybody now-a-days. This office use to be good long ago but now are horrible. We have had the wrong mail dropped in our box. The lady who delivers had left a package on top of my car with mail under it on a windy day God knows if mail blew away, that right there had me pissed. First of all don't touch my car let alone put a package on top of it that could possibly damage it. I went down to the post master to tell him and he said he would deal with it and I still see the same lady delivering. Then the same lady has blocked me in before when I have to leave for work so I have to wait for her to move before I can leave. Then recently they have not been delivering my packages on time. When I order a package I can see when it arrives at the office and when I should get it the same day. So I have to wait a couple days for them to actually deliver it. read more

I live in Byron on 10 acres, the third parcel of three on the south side of Hwy 4, the county maps say I live in Byron, my property tax bill says I live in Byron, but my address has a Discovery Bay zip code. The parcel adjacent to mine directly north of me, and the one directly north of that one and on HWY 4 are in Byron and have Byron zip codes. My zip code is simply incorrect, and the county is in the process of correcting it. We cannot have mail delivered because we are on a private road, and no one wants a mail box directly on HWY4, so we have a PO Box at the Byron post office. UPS & FedEx have a new service, of which I was unaware, where they take their parcels to the local post office to deliver. I have had 3 packages in the last three weeks, taken to the Discovery Bay Post Office because of my zip code, and they were promptly returned. Was I contacted by anyone at the DB post offce, no. Did anyone at the DB post office forward my packages to the Byron post office, no. They simply returned them as undeliverable. I went into the DB Post office and spoke to the manager of the DB post office, unfortunately I did not ask his name. During the course of the conversation, the manager told me I was wrong and I live in DB, and he knows that because the USPS website computer says so.. And we all know the information on the web and especially the information on a government website, is never wrong. Hey, those of you who believe that, I have 10 acres in Discovery Bay for sale! Another package was delivered to the DB post office yesterday. I called this a.m. to verify that it was there so I could pick it up. The man answering the phone identified himself as the Manager, told me that they returned it yesterday when they got it. I asked why did he do that, when he knew there was a problem with my address, then he said it wasn't him I spoke to, they did have two other managers there. But again this "gentleman" told me I was wrong, I live in DB. The management staff must be all clones as the conversation mirrored the one I had earlier in the week. Interesting I printed off my property records and my two neighbors property records and went to the DB post office. And low and behold, the manager was the same one I spoke to the first time and the one I just spoke with on the phone, Dan Uemura, poor Mr. Uemura, he must suffer from short term memory loss, couldn't remember speaking with me three days ago. I showed Mr. Uemura the property tax records. Did Mr. Uemura acknowledge the issue, did Mr. Uemura apologize for arguing with me and telling me I live in DB., did Mr. Uemura apologize for returning my package when he knew that there was a problem, did Mr. Uemura offer any assistance since the problem is in the post offices records, no he did not. Mr. Uemura shucked and jived, constantly making contradictory statements and defended the indefensible and continued to insist that I live in Discovery Bay, and the other two parcels addresses were incorrect also. Dan Uemura's official title is Postmaster of the Discovery Bay Post Office, however he really thinks he is the the "All Knowing, All Powerful, Wizard of Discovery Bay" Mr. Uemura epitomizes the commonly held view that government workers are lazy and inept and work for the government because they could not cut it in the private sector. Poor Mr. Uemura, he must dread being a government employee. It is not the ideal work environment. they only get 13 paid holidays, the internet connection is pretty fast, and you can slack consistently. He gets to be incredibly obtuse, lie to cover his ass, and provide no service whatsoever to his clients, the very taxpayers that pay is salary. And is Mr. Uemura worried about how he has lied and behaved and the consequences of such poor behavior, nah, because there aren't any, he works for the government it's one of the perks!. read more

this post office and carriers are terrible they constantly lose packages they commit mail fraud by scanning item before it is delivered. i have evidence of this! they deliver to wrong addresses on a regular basis, we are 1/2 mile from post office and dont get mail til 330-430pm and they dont care they just make excuses. they need to lose their jobs and close the miserable place down,go to the byron post office if you want better service read more