To be honest, there are always a few gems working here , some genuinely great people who try. But…read morethe overall establishment desperately needs to be blown up and refreshed. A lot of the staff don't seem aware of basic processes to help customers, and many of them just don't want to be there. That energy shows, and it makes the entire experience feel trash. I recently became a U.S. citizen after 14 years of waiting. I came here for help and was given the wrong information twice by a woman on the phone in person. After that long of a journey, dealing with misinformation and confusion honestly makes you want to flip a table over. This is not the location you want to go to unless you're just scheduling a pick-up. For anything else? Save yourself the frustration and go to another location.

I'm sorry but this is the worst post office in Roxbury 02119 I swear all the employees are very…read morerude un professional also they never pick up their phone never when I tell you never never it's the worst post office I ever gone to I don't want to rate a star I want to give him zero

I gotta give mad props to the guy at front because he fought tooth and nail to get a refund for me…read more What happened was... I paid for two-day priority shipping to have a package delivered to my mom on Mother's Day; however, it was delivered to the wrong address and was returned to Postal Pal. Even though it was finally delivered to my mom, I didn't pay $30 for delayed delivery especially for Mother's Day, so obviously I want my money back. I called USPS and waited for an hour for a service rep, only to be told that I need to submit a refund claim online. After I submitted the claim, I received an email, stating that my request was denied. So, I called customer service again and explained what happened. Higher management then reached Postal Pal, and the Postal Pal workers were just not having it. So, as you can imagine, I was close to giving up. But I went to this post office hoping that it might work this time, and I'm so glad that the guy at front cared enough to help me out. Long story short, I waited an hour for him to process my refund and got my money back!

Absolutely worst USPS. They will not help you, they are rude, dumb, uneducated, horrible staff. I…read morecancelled my PO Box here because they were so utterly useless. Literally any other post office in the country would be better. Matter of fact I am never going to use USPS again if I can help it.

This place has morons working here, with the exception of my mail carrier. They do not care if you…read moreget your mail. A check went MIA and no one had a clue where it was along with the rest of my mail. The mail carrier for our street is on vacation. They didn't prepare for his absence and could not tell where my mail was from the week before that included a check. Management lacks professionalism or knowledge. They get away with it because this is a predominantly Black area. No way would this be allowed in Newton or Wellesley. Incompetent, rude, dirty, cluttered, unkempt office and lobby, they simply didn't call me as they were supposed to after I put in a complaint. Gaslighted me the fist time zi went in person to inquire anout my msil mail. Did not seek proper coverage for perdonnel. Going on a 3 week vacation and simply were not knowlegeable about my mail from a week ago whereabouts, thst included a state issued check. I canr denigrate this site enough! Lesdon learned. No wonder ppl are not using the mailing sydtem.sd they did years ago. They are unreliable and careless. I had to call 3 tines to get an phone agent to escalate my call to customer advocate department. I was given various numbers to call that did not work or helped me expedite my concern. I'm no longer looking for my check. I will report it missing to the sender and I am refraining from ever giving these morons the capability of handling such important mail. The disrespect is duly noted and reciprocated! They have personnel issues and I can see why.

I have been to this post office a few times, and every experience makes me just want to do my…read morebusiness, and get out. The building is fairly drab, which is fine. Very few people want to hang around post offices like they do in libraries or cafes, but that could be an interesting business idea. Are you listening, USPS? In any event, the actual lobby is pretty sparse. It is small, simple, and has definitely seen better days. I am sure that the postal clerks see plenty of characters, because they definitely make no effort to be polite to you. Once the clerk was on a call during my entire transaction, complaining to a friend about her paycheck. I gave her three slips for mail I expected, and she returned with just two items and said that the third may have been a mistake. Nope, it was just a package, and not a certified letter, so I had to send her back to look for a package. The lines are never terribly long, because this is not a popular postal office, but they only ever have one or two clerks on the counter, so three people ahead of you can be quite time consuming. Make sure that you are fully prepared for your business, or you will be sent to the back of the line. That is pretty representative of how things go at the post office. They got the job done, but they are also just unpleasant the whole way through.

Love this office. People: please keep in mind that this is not where packages and mail come out of…read more All of you are writing complaints about not getting your packages under this review. The packages come out of 450 Talbot Ave. They are two separate locations. Please research before insulting these people.

Ed is the best mailman we have had in years! The last one used to show up at 9pm. Thank you for…read moreyour service. The Jones, Jacob and Ballou neighborhood.

This post office boasts a 4.0 rating, but its actual service is an absolute joke. They claim to…read moreopen at 6:00 AM. I arrived at 7:30 AM to closed doors, which was bad enough, but by 8:00 AM, they still hadn't opened. Their excuse? 'Understaffing.' Yet, there was absolutely zero notification of this on their official website. This is a staggering level of incompetence. It's not even a question of good or bad customer service--there was literally no one there to provide it. Nearly 20 people were trapped waiting inside, all of them in a massive rush because they needed to mail their items before clocking into work. This chaotic mess is a direct result of USPS's systemic mismanagement. It is acceptable to face staffing shortages, but it is completely unacceptable to fail to update your official hours online. You mislead the public into believing you open at 6:00 AM, post a note on the wall saying 8:00 AM, and then fail to honor even that time due to a 'lack of personnel.' This is utterly ridiculous and disrespectful of people's time. Zero stars."

Very friendly and helpful. Everytime i come in she has a smile on. She will always go the extra…read moremile.

i went there this morning to pick up a package. The man at the counter was rude and said "that's…read morenot my job" i asked for the manager due to that response then the manager says "there's too many packages to go through". It is quite literally your job. Absolutely insane. Horrible Service and Horrible people.

wow see so many complains about this post office, went to the post office because someone stole my…read morepackage then the guy told me to call the supervisor and when i called she was rude and mean, someone also told me that they pick her over the customer who has complained about her several times so what really going on, till this day i haven't received my package and never mind one it was more than 3 packages that was stolen at 923 parker street Jamaica plain mass. 02130 what can we do we do matter as humans!

The postal workers at this location are impatient, rude and some are just plain nasty. I felt the…read moreneed to share this with the public. There does not seem to be a way to address their nastiness. Spoke with a supervisor once, but the rude behavior continues.

I had an encounter with the mean bald man here today. I saw the two stars before heading over and…read morethought it couldn't be that bad. Now I think two stars are a gift for these folks. I had 3 heavy boxes of books and 3 boxes of lighter things. There was not a single soul in the post office except me. I'd left in a rush, and didn't write the to: and from: information on 4 of the 6 packages I had because that was MY OWN HOME ADDRESS as I'm moving back to California, and I figured I would write it quickly while in line. My Lyft driver very kindly helped me with the heavy boxes, and we go up to Baldie's window where he chews me out for not have ALL boxes addressed COMPLETELY WITH A TO AND FROM. Okay, fine, so I pull out a marker to start writing. OH NOOOOO. I HAVE to go back to the counter at the back of the room to write on them, then drag about 80 lbs. of boxes back up. I flat out told him I wasn't doing that. I moved near a pillar and started writing. Baldie flips out completely screaming that I'm blocking all the other customers. To which I waved my hand to the empty room. He's still screaming at me, so I told him I absolutely was not moving these heavy boxes because I have a torn rotator cuff, which is absolutely true. I was pushing it to get things as far as I did. His response? "Well, I don't know that!" to which I said, "Now you know. I just told you! I'm not moving these heavy boxes." Then the other clerk tries to be helpful and offers to move my boxes for me to the desk way in the back. And I told him no because I can't move them back up. He started to say something else and I just couldn't take any more badgering and said, "If you two would quit pestering me I'd already have this done and be out of your hair!" Now that I think about it, maybe offering to get out of his hair further offended Baldie. So, then other customers start to come in, and Baldie very loudly tells people over and over, "She's got a torn rotator cuff!" I hated having to even tell him why I couldn't carry heavy packages, and I hated even MORE that he kept repeating it loudly for everyone to hear, but I'm sure that was his point. Oh, and an older guy with a cane comes in and he's nearly chaperoned directly to the front and given lots of assistance before everyone in line (including me.) I my torn rotator cuff combined with almost 100 lbs of boxes somehow less important than a guy with a cane and a letter? Literally ONE ENVELOPE. I ended up getting into the line after everything was labeled, and after hearing them tell people who came to the desk without a letter or box labeled that they could write on their package and come straight to the front of the line once they were ready. Of course, this also put them in front of me, even though I'd been there longer than anyone in the room other than employees. I'm honestly considering a complaint to the ADA about these guys--especially Baldie. What he did was rude, uncalled for and would have taken far less time if he'd done his part while I wrote on the packages, and maybe I'd be able to use my shoulder above chest high tonight, but sadly after all this extra schlepping I'm not. When I told him I couldn't carry the packages reasonable accomodations should have been made. Instead I was subject to rudeness, humiliation and bullying because this very mean and angry man decided to target me and use that bit of authority granted him by the USPS in the worst manner possible. I swear to God, the clerks on duty there today, particularly Baldie, were just trying to get me to break down in tears in front of them. And these bastards almost succeeded. Shame on them.

This is the worst post office. The service is terrible and the employee a lady in front doesn't…read more give the change to the customers to answer the question about satisfied with the services. She is answering it saying the customers are satisfied when is not true. She can't do that for customers I wanted to do it but she didn't give me the change to do it and she did it saying I was satisfied when I was not.

They suck !!! do not come here if u have something important to do . The people in the back are…read morerude and nasty , and the front desk people are literally slow. It's also disgusting inside .

A part of the job interview process at the USPS located in the lobby of The Longwood building has…read moreto be a single question: "How much do you hate your life?" - if the answer is "I hate everyone and everything" then you automatically get hired. I am stuck coming to this post office location often because my work takes me into the Longwood Medical Area. There is ALWAYS a lineup because of 3 reasons: 1) They don't open when they say they will. The window says they open at 8:30AM, but whoever actually opens the post office operates on vacation time. They roll in whenever they roll in, which I have seen to be as late at 8:45AM. 2) They are the laziest employees in history. Seriously. Sylvester takes 5 minutes to type in one address. Branden is too busy watching YouTube videos on his phone. Lady is too busy eating her lunch at the register to look up and see the lineup forming. 3) They take extended breaks. I have been in line for 30 minutes (no exaggeration) and someone leaves their register when I arrive to "take a bathroom break" and doesn't come back for a half hour. This USPS location is the epitome of "government job security." No one cares about customer service, and you annoy them when you ask them to do anything. Avoid this location if you can, and go somewhere where the staff don't hate you.

This post office is ok and I would only come here for convenience. As other yelpers have mentioned,…read morethe postal workers here are rude and not friendly but they are able to get you in and out in a timely fashion. If you want someone who will do your packaging or give you a huge smile, go to another location. So it's not my go to post office, but they get the job done.

Personally I love this store, they're always so nice and welcoming when you come in. I lovethe fact…read morethat it's pretty much a one stop shop. You can handle your UPS needs, but also get some good food and play your numbers or just grab something from the convenience store. The older gentleman who's in the deli is so sweet and always smiles and says good morning to me, but then again I am here almost daily lol There is a lot of parking but there are also a few businesses in the plaza, so you might have to wait for a spot for a minute or two. Now the food, other than deli sandwiches their fried chicken is literally my go to as soon as I come here. I try to wait until around lunch times to get everything I need done, to ensure that chicken Js ready haha But honestly I love this store and the fact that they're constantly upgrading their services and systems. Like the kiosk to scan your own returns to expedite the process for everyone. Prices are like any other UPS store IMO, just better service.

I am happy to give UPS Store a well-deserved 5-star review! This isn't an ordinary store - it is a…read morefinely tuned package handling machine with an incredibly streamlined process. - Even though it's a busy store, things move swiftly. You're not going to spend an eternity waiting in line here! - The employees are not only helpful but extremely friendly. They go above and beyond to ensure that you have a smooth, easy experience. They've nailed the perfect balance between operational efficiency and professional, friendly service.