Personally I love this store, they're always so nice and welcoming when you come in. I lovethe fact…read morethat it's pretty much a one stop shop. You can handle your UPS needs, but also get some good food and play your numbers or just grab something from the convenience store. The older gentleman who's in the deli is so sweet and always smiles and says good morning to me, but then again I am here almost daily lol There is a lot of parking but there are also a few businesses in the plaza, so you might have to wait for a spot for a minute or two. Now the food, other than deli sandwiches their fried chicken is literally my go to as soon as I come here. I try to wait until around lunch times to get everything I need done, to ensure that chicken Js ready haha But honestly I love this store and the fact that they're constantly upgrading their services and systems. Like the kiosk to scan your own returns to expedite the process for everyone. Prices are like any other UPS store IMO, just better service.

This UPS location is one of the best around! I've yet to deal with a single person behind the…read morecounter that wasn't courteous and knowledgeable! They're very efficient too. Parking can sometimes be an issue but only during the holidays. The staff there always seem to be in a great mood and willing to help out. I definitely rate them 5 stars out of 5!

Why are the people at the counter so miserable here. There is only one lady at the counter that is…read morealways so nice and pleasant. The other two are just rude, annoyed and don't care that you know it. I don't use USPS often. That's deliberate as rates are crazy and service is terrible. And then you get snickered at, talked down to and just feel like you're spending money to get yelled at. The managers need to look at services training here and if one of the ladies is the supervisor, she needs to be retrained.

I agree with most other yelpers unfortunately. The employees at this branch are pretty rude. I…read morehaven't had too many issues personally, but I've witnessed them being obnoxiously rude to customers for no reason. During the height of covid, I guess they didn't have much coverage and the lines were literally out the door and around the corner. I waited patiently in line and luckily, I was one of the few people who was inside the office, when without warning, they told everyone behind me that they were closing the office for an hour for lunch. No warning, no signs posted. An employee came outside and screamed at everyone to leave. I felt bad b/c customers had waited a while already and on top of that, they were treated like garbage.

I used this business for years when I was in need of a p.o. box (mailbox)…read more Billy and his family are some of the nicest people in the city! Helpful, kind and funny! I noticed a negative review and just HAD to speak out! That simply has to be a reflection of the customer, not this business, because I had nothing but courtesy and professionalism during my years as a customer at Mailboxes and much more. Seriously... Sandy Tobin

I shipped 4 large packages from here to Los Angeles August 15. The estimated time of arrival via…read moreFedEx ground delivery was about 7-10 business days. I just received my last package a week ago...ALMOST THREE MONTHS LATER. I spent over $400 to ship my things across the country in a timely manner. I called at least 3-5 times every week trying to locate my packages because the original tracking numbers were bogus. The staff there didn't know where my packages were for weeks, until finally someone discovered them sitting at another facility. I spoke with Bill, the manager/owner and he never had answers for me. When I called and left messages or emails seeking new tracking numbers, my calls were never returned. Bill became annoyed and rude, at times, when I would call because he was "sick of dealing with this". Trust me dude, I was too. Now that I finally have all my belongings, I have inquired about a full refund as I certainly did not receive the service I paid for in the timely manner it was promised. Once again, I have yet to hear back from Bill. Worst customer service I have ever experienced. This place is a joke and Fed Ex will hear about how poorly customers are treated at a company they are affiliated with.

Just had three documents notarized for $45! Since I have never paid for notary services, I relied…read moreon the word of the UPS employee (the notary) that $45 for three documents is the 'going rate' for notary services. However, I just learned that many banks provide free (or low cost) services for customers, as well as public libraries. I feel robbed and taken advantage of. This specific store has been my go-to for the last five years. But after this experience, will look for a different location with a different owner. Robbery!!!!

Very helpful staff, convenient store with both assisted and self-service options available.read more

I could not be happier with my experience at Intelligent Office - Boston. As an entrepreneur having…read morethe right image for my business is important and Intelligent Office delivers! From the 617 area code for my business number, which believe me is a big deal, to the Financial District Address to the ultra professionalism of the staff I know my business is in good hands which allows me to do what I do best, run my business! I would highly recommend that any business needing a mailbox, outstanding administrative support, conference rooms, part-time or dedicated office space should contact Intelligent Office - Boston. You would be doing your business a disservice if you didn't.

From the owner: Intelligent Office of Boston offers 14 offices, all with expansive windows, and some with views of…read moreBoston Harbor from our 17th floor suite. We also offer three conference rooms that can be configured in many ways to meet your meeting or training needs. Our building has many amenities, including 24-hour secure access, high speed Internet, underground parking, an on-site restaurant, and a prestigious address.

I live up the street and do a lot of UPS GROUND SERVICE with BIGGER packages with this business…read moresince the USPS now charges CRAZY prices for the "balloon rate" (the size of your box when mailing). As long as you get here and mail your UPS package before UPS picks it up around 5 pm (Monday to Friday) it's usually in the Norwood UPS facility and on it's way to its destination. The owner here is nice and people get moody because sometimes there is a line to send and receive money. Well, it's local and the business here DOES THEIR JOB!!!! Don't be surprised if you have to wait 20 to 30 minutes sometimes, but the place makes sure UPS gets my packages and they always get delivered.

Horrible experience and first occurence for my 35 years as business owner, consumer, interacting…read morewith businesses people in the community of Hyde Park, Mattapan, Dorchester, Dedham etc. On Thursday 14 of Aug. in the afternoon I went to conduct a sgipping business at the Hyde Park Business Center. At the counter I have to wait until a lady finishes up a long conversation to come to me with an attitude like Perceiving me as an intruder. I presented her my label from my cell phone asking asking her if it can be printed here while I am making this shipment. She looked at it with disdain and explained to me that because of these two black section, one on top one at the bottom which will take a lot of her expensive printer black ink, she won't be able to do it. Trying to see if she might have a useful suggestion for a first time customer was unsuccessful. I finally said I am going to have it reprinted and come back tomorrow. The next Day, Friday a little after 6PM I went back with my heavy box, with reprinted labels, this time two instead of one in case, she was already at the counter, she recognised me and I handed her the lables, she took one and with the same attitude and tone of the day before,she articulated "why you brought two only one is enough". That was my first reprimand. I chose not to bring an answer and remained quiet. Now she became irritabe telling me that she has right to an answer. Now I articulated that I have my right to answer your question or not to answer, let get this business going that's why I am here for. That was my second reprimand. And she went on with a roll of tape in her hand asking me: why your lable is not taped on the box, I don't have to do this for you, you should know better. I told her this is the first time I am confronted with a situation like that. She refrained to continue the process on a way like if I had anvanced with something judged unplaisant by her, she would just stop the process and tell me "go away with yr box" I didn't give her the chance to act like that by telling her: let's get that going which is more important to me and the only reason I am her. That was my third reprimand. I don't know if she is the owner or an employee but on my one perspective, my personal assessment she is deprived of customer service skills, she is irritable, Not welcoming at all, her wordings is low level close to insulting even in a barrack where high speed tone with strong wordings could be required, they wouldn't hire her. The community doesn't deserve that. In such a small business where people come and go we need more than a smile, a welcoming approach a desire to transform customer anxieties and apprehension to feeling of satisfaction. I cannot be more longer but my deception is and seems irreparable. I will continue going there to measure changes. We need small business like Hyde Park Business Center, a brilliant idea But an unhappy person or a misanthrope can't be at a receiving desk.

Super impressed by this UPS store at how quickly everything was done! Literally 5 minutes in the…read morestore. First time at this place, got here a little after noon on Saturday, the line wasn't too long just 2 people in front. While in line, I barely got finished taking some photos of the inside of the store and it was my turn already. Good thing I had my package box already packed and taped up and my shipping label print out. The lady at the counter was very helpful- she put the label in a plastic sleeve and taped it on the box. And that was that!! In and out of the store in minutes!! So fast! Awesome! Very efficient service! I like these they have a display of all their boxes all nested in and showing the sizes so you can clearly see how big each box is, which can be hard sometimes when they're folded flat. Since this was a work related package, the cost was already pre-paid so all very easy and taken care of. Great experience!

What UPS store doesn't open before 9 for before work drop offs ? Ridiculous…read more Also small and a little confusing location basically inside what's marked as a 5 Guys restaurant

amari, here at the ups store was amazing and helpful. he was zen & super professional. he deserves…read morea raise! highly recommend this location and him to help you ship your stuff!

I'm too frustrated to find the words to describe just how disappointing this business is. Always…read morejust use the post office if you possibly can make time during their limited opening hours. UPS is infinite in its ability to make up ridiculous rules and charges. And, it seems from what I have observed, they exploit their front-line counter staff. You cannot buy one of their boxes and package up your item in their store. You must give it to them so they can package it and change you $20. You cannot bring your box already packaged no matter how securely or nicely; they'll find a way to claim they must repackage it and charge you more. It's not really the $$ that bothers me; it is the principle of the thing. Every time I have to use UPS I leave feeling swindled.

" in the heart of Boston " Nice to have this ups store in…read morethe heart of Boston ma ; USA . Where you can at your fingertips have everything you need to mail something. The service requested ; was mailing things back to Amazon . Plus mailing a letter . Prices are still reasonable for the service . You really get the value of primer delivery and also the ability to track the package , for the fee . Parking is limited but manageable. The staff is very helpful, and attentive. They will get you everything you need and answer any questions. No question is too small , lol ., ask away ....

The service here is great. Very friendly and helpful and efficient. Great self serve options tooread more