A little better than other mail services in the arearead more

Great customer service! Awesome because they offer all 3 major carriers, UPS, Fedex, USPS! And I…read morethink there the only Post Office that take Official Passport Photos!!! Which saved me a drive! 5 Stars!

Usually usps workers are pretty grumpy, but this is not the case here! Came here to get my passport…read morerenewed after many years of it being expired. I was dreading it. The two gentlemen here were super nice and immediately greeted me when I walked in. You could tell they have a good relationship with the locals here and knew them by name. Had my photo taken, processed some paperwork and even made copies for me. Painless and easy! They are so personable and even gave me a sticker when I left :) they definitely made my day!

The best experience I've ever had with USPS! The staff is super nice and the office is so peaceful…read more We had an appointment for 3 US passports and photos, flawless service!

I want to give a huge shoutout to Tony at the Tecate Post Office. He truly went above and beyond to…read moremake sure my package got to the person it needed to reach. In a world where customer service can feel rushed, Tony took the time to help, showed genuine care, and made what could have been a stressful situation completely smooth. His professionalism, dedication, and willingness to go the extra mile did not go unnoticed. Experiences like this restore your faith in great customer service. If you're lucky enough to be helped by Tony, you're in excellent hands. Thank you, Tony!

The best postal crew I've ever worked with, seen, or even heard of. Years of regularly coming into…read morethis office, never once have I had any sort of issue. Everyone here is amazing to work with, even when resolving issues from other USPS aspects.

I have experienced multiple instances of packages not being available in my PO Box when expected,…read moreonly for them to be found later after I reported them missing. No explanation was ever provided as to where the packages were located. Customer service has also been frustrating. On more than one occasion, I was told to return later, and most recently I was asked to come back at a specific time only to find the employee was on break. I expect better accountability and communication from a service I pay for.

I had a very disappointing experience at this post office. When I arrived, there was already a long…read moreline. As someone who is new to shipping items, I was unaware that a specific mailing bag was required. After the employee had already printed my shipping label, she informed me that I needed to use a different bag. I noticed the bags were located only a few steps away and asked if I could quickly grab one since my label had already been printed. Although she initially said yes, she then told me I would have to get back in line. When I explained that the bags were right there and that the label had already been printed, she responded in a rude manner and told me to "hurry up and grab it." Throughout the interaction, she also made unnecessary comments such as, "People come to the post office not knowing what to do." I understand that employees deal with many customers, but there is no reason to be disrespectful to someone who is simply trying to learn the process. Customer service should be professional, patient, and helpful, especially for first-time customers. This experience left me feeling unwelcome and frustrated.

The girls make it so easy for me to continue to get all my work material separated and packed to…read morehead down the hill to make the magic happen. Thank you so much for

The staff here have always been incredibly nice and helpful. I needed to return an online purchase…read moreand I stopped by UPS first but it was a bit crowded and the staff there are really unpleasant to deal with and immediately irritated as soon as you walk in. So I left UPS and came here instead and I was out in 10 minutes. Shout out to the crew here you guys do an amazing job.

Top notch service from a top notch crew. Friendly knowledgeable staff who know their packing and…read moreshipping services! I take all my shipping, packing, printing, needs here. The sisters Debbie and Heidi go out of their way for their clients and it shows. This location is well worth many repeat visits!

My second time here I need stamps and pick up some for my…read morefriend too Very nice and quiet here Very easy to stop and pick up here Parking was good this morning I was the second person here and quick service Very polite too

My visits in the past week have been very good. The front window staff has been very great at…read morecustomer service. Of note is today's visit with Jocelyn as my Window Staff. She was very knowledgeable and she even reassured me that the postage that I affixed to my mailing item could be credited towards my final balance; I added Certified and Return Receipt. She was very good about being knowledgeable about the postal products and it was a wonderful experience. I will continue to come to this location. There was no line and the place is clean and well organized.

I was anxious to use this post office because of the terrible reviews, I won't speak for everyone…read morebut Luis was great. Very Friendly and fast.

I am highly upset because I went into the post office specifically to drop in a mail that needed to…read morebe delivered as outgoing. As of date, the recipient has not received their thank you card or $100 visa that was in the thank you card. I don't know if there's any way to claim this since I did not send it certified. Please advise.