Had to go back to send some documents via registered mail. I did it on my lunch break so I was on…read morea time crunch. Luckily I was able to find a parking space up front. I get in at 12pm and there is about 5 people in line and only 1 person helping in the front. This seems like the norm now. The line moved very slow and it seems they are pushing to use the self service section more and more now. Years ago I enjoyed coming to this post office. Always had a bunch of employees up front and the lines moved pretty fast. I don't like the upgrades at all. They got rid of more workstations up front and normally just 1 or 2 people helping. Used to remember 4-5 at all times. At least I was surprised by the cost of my envelope going out. When adding up costs I got $16 to $20 for certified and registered. When I got finished it was just $11 for both. I had to ask if she got everything added in and I guess it's cheaper to do both at the same time.

I've had a serious problem with this post office recently. I have been lied to, ignored, and…read moredisrespected by staff and management. This started when I mailed a certified letter that was never delivered. I was promised I would be contacted to explain what happened and how it would be fixed. That never happened. Those promises were lies. I went in person to speak with a supervisor and waited over an hour with no explanation, until I had to leave because I needed to take my medication and handle other responsibilities. I filed a complaint with the Inspector General, and only then was I contacted and told to come back the next day to resolve the issue. I sent my wife instead. Supervisor Alfredo personally promised me he would handle it and have the certified letter delivered that same day. Once again, that promise was not kept. Alfredo was nowhere to be found. My wife and others waited over an hour while he was repeatedly called over the intercom. He showed no concern for people's time, including elderly customers or those who may need to leave for medical reasons. Eventually, after more than an hour, my wife was helped and had to pay again for another certified letter. I don't wish this level of service on anyone. With the same management in place, this post office will continue to disrespect customers because there are clearly no consequences.

For the past few weeks I've been contacting this PO regarding how they just leave packages right…read morebelow my mailbox. Their response ' mail carriers are no longer allowed to get out of their vans' they're not responsible if it gets stolen. They're recommending you to get a safety box at the PO for a price of course. If you don't want your packages delivered like that. Why should I have to pay more for their services? It's their fucking job to deliver my mail and packages

March 09, 2026. I arrived 10 minutes before closing and the doors to the cashier were locked with a…read morechain. The cashier told me she couldn't take me or more people because she had to leave at 5pm, it is ridiculous! If the hours say 'close at 5pm" then lock up at 5pm. It's beyond frustrating when you get off work at 4:30pm everyday and need to send important mail to a government facility!

My boyfriend and I recently moved to Otay Ranch-Chula Vista from Mira Mesa and we glad to find a…read moreUSPS near us. Compared to the one in Mira Mesa, I recommend this one 100%!! I understand what the negative reviews are about, but as long as you are patient and are willing to wait because they do get busy at certain hours of the day (which btw is ALL post office). I went today yo drop off a package and to confirm my change of address and the lady that helped me was super nice and it seems like the rest of the front desk were nice as well. Please don't just assume based on the reviews.

I have experienced multiple instances of packages not being available in my PO Box when expected,…read moreonly for them to be found later after I reported them missing. No explanation was ever provided as to where the packages were located. Customer service has also been frustrating. On more than one occasion, I was told to return later, and most recently I was asked to come back at a specific time only to find the employee was on break. I expect better accountability and communication from a service I pay for.

Top notch service from a top notch crew. Friendly knowledgeable staff who know their packing and…read moreshipping services! I take all my shipping, packing, printing, needs here. The sisters Debbie and Heidi go out of their way for their clients and it shows. This location is well worth many repeat visits!

Postal Annex in Otay Ranch is one of those local businesses I genuinely enjoy supporting. The…read morecustomer service is always outstanding--friendly, helpful, and professional. They go above and beyond to offer options and alternatives that often end up saving you money, which says a lot about how much they care about their customers. The shop is run by two sisters who opened it about 3-4 years ago, and I've been coming here since day one. In all that time, I've never had a single bad experience. They usually have enough staff to keep the line moving quickly, even during busier hours, which is a huge plus. They offer a wide variety of services--shipping, mailing, passport photos, fingerprinting, faxing, and more. They even carry a great selection of unique products and gifts that you won't find elsewhere. Whether you're sending a package, needing official documents processed, or just stopping by for a quick errand, this place makes it easy and pleasant. I highly recommend Postal Annex Eastlake for all your shipping, mailing, and document service needs. Local businesses like this are worth supporting!

Everytime I go here the customer service is always outstanding. Customers is who they pay attention…read moretoo. Never a bad moment.

Probably the worst I have seen when it comes to waiting, roots started to come out of my shoes.read more

We have had a GREAT experience with the United Stares Postal Service in Point Loma, Chula Vista,…read moreNational City, Lemon Grove and San Diego -California- The mail carriers have always been super friendly and they go above and beyond to deliver the mail and packages even when someone enter our address a little off. The office staff when I have gone in are also very informative. We love the USPS. Good job guys!

I dropped off a pre-paid labeled package at this location on Monday, May 4th at roughly 4:45PM…read more It's been a week and still - no scan - no delivery. I wish I had waited for receipt as I have done so many times before. I will never make this mistake again. A very costly error.

Printing and shipped two package. The associate who assisted me were helpful and knowledgeable…read moredespite the long lines.

I have never experienced such unprofessionalism and blatant disregard for customers. The employees…read moreat this location are incredibly rude and act like helping you is a massive burden. Worse than the attitude is the sketchy handling of packages. My package was marked as 'delivered' and signed for by staff using completely different names than their own. When my wife went to pick up the package that they signed for, they suddenly 'can't find it' in the system. This isn't just bad service; it's a total lack of accountability. Avoid this location as an access point. Daniel is very unprofessional and rude!

All the employees are courteous and represent the values of the owner - the key to successful…read morebusiness. I would suggest that they return to the two spaces they used to have - with the uptick in Amazon and especially catering to the "Return Addicts" that love to click and buy, and then return dozens per week ha ha. When Dennis started to charge for not picking up within his 'storage calculus' we thought it placed an additional burden on the associates (the bearers of bad news). I have been with them through 3 owners for more than 35 years since the old retired Navy guy started on Orange Ave. Cough up for a larger space - it's possible you are not in compliance with the overly regulated California aisle regulations as well as NFPA. Exits clearly marked, Reunion maps. And so on. A friendly reminder that you ought to keep customers safe as well as associates. I will never move, even though some tough competition has opened up, for example, on L Street Self Storage, where we have a storage space. Best wishes.

Coming back here to give an update, they found the title in the warehouse and was eventually…read moredelivered. Upsetting that I had to call a rep in store and file an investigation for my missing envelope but thankfully all is well. Just a hassle dealing with this especially with an important document. I'm iffy about going in again but glad it all worked out.

My second time here I need stamps and pick up some for my…read morefriend too Very nice and quiet here Very easy to stop and pick up here Parking was good this morning I was the second person here and quick service Very polite too

My visits in the past week have been very good. The front window staff has been very great at…read morecustomer service. Of note is today's visit with Jocelyn as my Window Staff. She was very knowledgeable and she even reassured me that the postage that I affixed to my mailing item could be credited towards my final balance; I added Certified and Return Receipt. She was very good about being knowledgeable about the postal products and it was a wonderful experience. I will continue to come to this location. There was no line and the place is clean and well organized.

This location is very convenient and the last collection pick up time is 4:45 PM on the outside…read moreblue box. Even though it's a small post office the staff is very customer service oriented. They have all the same things that other larger post offices have and you can find a lot of great stamps here as well. What I like is that they have all of the priority and express mail shipping boxes and labels out and available for customers to utilize them. This is very helpful for someone like me who does a lot of mailing and who does a lot of business at the Postal Service. They do have merchandise like greeting cards, shipping supplies, padded, mailers, tape, stamps, etc. The box lobby is also convenient and they have it clean and tidy whenever I come by.

My wife loves this place and we have more than enough stamps! She loves stamps. She is friendly…read morewith the postman. She was so disappointed when her Paradise Hills post office gals retired. SHOCK. Our postman retired too but she introduced herself to the new one. She loves our P.H. Post office but it'll take a while to get to know them too. For now, Beware short hours... but low waits and plentiful parking.