USPS couldn't deliver my package because they could not access the driveway. REALLY? This is a major apartment complex. Think of another excuse. So sad. read more

This post office consistently has only 1 person working the counter and it's absolutely terrible. Be prepared to wait for 30 min. @ minimum. However, they do have an automated service which is nice when you just need to mail something out. But for all other services, forget it their staffing is terrible. read more

This is a fairly good post office as far as post offices go. It's in a convenient location, as it's next to many office buildings and LAX. The downsides I think are that there isn't much parking available, so you need to time your visit right. There can also be extremely long lines because it's such a small office without many desk employees. Additionally, don't take too many of their free envelopes or they will get mad! (Co-workers and I had ordered some online for free but they didn't come for about three months so we took a bunch while there - as is allowed according to USPS - and this office said we couldn't lol) read more

They need new management or send them out for training because they don't know anything about the post office. This office is one of the worse offices in the LA district, management doesn't care about missing packages or missing mail. read more

US Post Office - This office is one of the worse offices in the LA district, management doesn't care about missing packages or missing mail. - Post Offices Near Me - El Segundo, California

***This post office is located in a sleepy location (kind of a hidden business area south of LAX), which may explain why they were not open on Saturday (they seem to have very limited hours here); I think this post office might be connected to one of their distribution centers*** This post office has its own free parking lot. read more

After Experiencing A Major Water Main Break Back In February This Facility Has Been Open For 2 Weeks.

I really, really want to like this post office but EVERY time I go, there is a horrendous line and I just have to leave. Today, for example, there were about 7 people in line in front of me and I saw no one behind the desk (probably in the back somewhere doing whatever the customer up front needed). I finally left and drove to the post office on Sepulveda in Manhattan Beach. At least they have a kiosk, and I think the time it took me to drive to MB and get my stamps and drop off my mail took less time than it would have if I stayed in line in El Segundo. Most of the time, I just want stamps. WHY doesn't this place have a self-service kiosk? It would assist with the line problem. They get an extra star for having a convenient mailbox you can drive up to and drop off your mail without getting out of your car. read more

No longer a fan, dumping a couple stars. I've been coming to this location off and on since my first review, and each time the line gets longer (probably because of my amazingly well written review, haha) and the service gets worse. A couple months ago I went in during my lunch hour as usual, to ship a parcel to Japan. I believe the person that helped me was a manager (since he was the only one in regular clothes...?) but wow, he was so aggressive and somewhat intimidating. From the way he asked me questions about the contents of the package (baby gifts, clothes), to how he begrudgingly helped me after I was done filling out the customs forms, I wanted to tell him that he was the just the type of employee that is helping to take the USPS down. Since then, I decided to go back to another location south on Sepulveda which is open until 7pm (I also reviewed this location before) and it's been empty and they have been as friendly as they had been on my previous visits. No more wasting my lunch hour at the El Segundo location. Poo. read more

This is the worst post office I have visited in the Los Angeles area. Post office Manager and African-American clerk always stressed out. The ladies at the window are friendly and understanding, trying to ease the bad energy that comes from people standing in line. Very unprofessional management at this location! read more

Pretty bad. I come here at least twice a week. Mostly bad attitudes where staff is concerned. On the other hand, I hear a lot of customers making rude comments etc, so I'm not saying I want their jobs! There is almost always one or two empty desks...a long line...and someone who will tell you to put your box label somewhere else even when you've mailed thousands of packages. I almost always use the USPS postage machine-it takes a long time and sometimes it randomly stops working, and is more expensive, but i still prefer it to that line. What's the deal with the under-staffing?? This is busier than any of the post offices I frequent (Santa Ana, Orange, etc). The person behind the desk is occasionally friendly. The lady helping people in line is not pleasant. read more

Went by it today... CLOSED?! Yellow tape all around so was unable to go into parking lot for any information. Remodel? Permanent closing? 2/21/14 Update...Found out it is closed (hopefully, temporarily) due to a main line sewer break. Miss our friendly hometown postal clerks. Clerk at the LAX postal center seemed irritated that I would even THINK to ask a question. read more

The ONE upgrade from the last location of the El Segundo Post office is the parking. That is it... There are only 3 clerk desks and only 1 clerk (2 if you are lucky) ever stationed at them. The only time I was in and out within 10 minutes was back when they first moved to this location and no one knew about it yet. The earliest I have come mid week is 9am with the latest being at 11:30am. Neither time slot will you be out within 20 minutes. This past Monday I arrived at 9:30am and counted 11 people ahead of me in line. There was only 1 clerk working so I decided to leave and try again another day. Thinking it was a Monday rush issue, I returned the following Tuesday at 10:55am. This time there were 12 people in front of me (1 clerk working). Just for grins, I decided to see how long it would take to mail out a package. 25 minutes... The last location had an automated parcel drop off. I asked when they would be installing one at this location and the clerk said that they were not getting one. I literally chuckled. The 1 star is for parking and the clerks themselves as they are always pleasant (it's not their fault). Bottom line, if you have at least 30 minutes to burn... this is your place. read more

Personally, I had an amazing experience here. Y'all this is seriously my favorite post office ever, now. It's tucked away so it's seldom crowded (never more than 2 people ahead of me whenever I go). Also, the clerks here are epically friendly and courteous. It's the same two every time I go and they're both sweet and helpful. I'll be using this post office for all of my post office needs from now on! read more

Yes, I am a regular here...no, I'm not a fan. This one replaced the one on Grand in El Segundo. The only thing consistent is poor customer device, long lines and disgruntled employees. I would expect no less from government or union employees...wait, they are both. No wonder the service is terrible. Think every post office employee should have to go work for UPS for a day...think it might be an eye opening experience. Why does it consistently take close to an hour to get through the line and mail a package at the USPS and 5 minutes at UPS? read more

Left on hold for over 40 minutes!! I could have driven there and back by now. Absolutely terrible phone customer service skills. read more

US Post Office - Terrible phone customer service by agent named Tia, who left me on hold for over 40 minutes. I finally hung up and called again. - Post Offices Near Me - El Segundo, California

What a dump this place is. Wait 10 minutes to use the one self service machine just to had the card reader break. The nasty employee then tells me I have to wait in line with the rest of the cattle. Unacceptable customer service. If your equipment breaks and your customer is delayed because of it you make it right and get them done. What a shithole. The post office next to LAX is phenomenal. This place should be taking notes read more

Does the USPS specialize in the run-around and not being helpful?!?! The Manhattan Beach post office turned me away to file a form for our business that they requested. After waiting in line, they refer me to the "main" post office in El Segundo. Again, I waited in line and was asked to stand in another line for a postmaster to help me. After 10 minutes the same girl comes back and tells me to come back after 10am-- when the postmaster arrives to work. I asked if that was every day or just today, she said every day! Then why was I asked to wait if she knew this was their schedule? She couldn't answer so she walked away without apology or acknowledgement that she wasted my time. Unfortunately this is the level of service I've come to expect as it's consistent at every post office-- the only exception is the post office at the Airport which is consistently helpful. It's no wonder the USPS as a business is going under! read more

First a couple updates for earlier reviews: The lobby is not open 24/7 anymore. But don't get mad at the USPS. Be upset at the criminals that caused the change. PO Boxes were being broken into after hours so the USPS had to close the lobby at night. The parking lot is okay during off-peak times. So November-December, parking can be an issue and because of the area overflow parking can be hard to find. I did receive an oversize envelope in the big package lockers once this year (2019) so they have at least one key. As you'd expect lines vary. Sometimes there is no line, other times it's to the door. Sometimes there is only one person at the counter, other times there are two. I think I saw three a couple times during the holidays seasons. Pickup from this Post Office and delivery to PO Boxes is reliable. I've only received someone else's mail two or three times in five years. This Post Office is much better than others, the main Post Office in Gardena for instance (*never* send important mail from that post office). It's a smaller Post Office so if you need more service I suggest trying the big Post Office by LAX on the corner of Westchester Parkway and Airport Blvd, 9029 Airport Blvd. If you need a place to receive packages in El Segundo consider the UPS Store on 214 Main Street which is great (although I think there is a waiting list for the small mailboxes). Most of the staff is very nice. Never had a problem with them personally. The one problem I had there was huge but it was someone contracted by the USPS. Someone that was there to work on the parking lot was very upset that there were cars in the lot (the lot was full). Answer: show up early and block the driveways, don't run around screaming at customers. Be professional. He obviously was experienced with such confrontations and I was certain he was trying to bait me into a physical confrontation so he could file a lawsuit. I just ignored him and when he realized I wasn't going to rise to his bait he screamed a couple more times and then gave up and went to yell at someone else. The disappointing thing was I told an African American woman at the counter he was yelling at people and her reply was "That's okay, because I want him to finish working on my parking lot". read more

Worst post office I have ever been to! For some reason it doesn't open until 9am, PO BOX lobby is only open 6 days a week with VERY limited hours! Always slow customer service and mail is rarely delivered to this location on time. read more

I decided to go here despite the dire reviews. Walked in, no line (dec.), the clerk suggested a cheaper way for me to send my package than how I had planned and saved me $20. It's a small facility, with only a few windows so I can see how it could get crowded, but I had nothing but a great experience. read more

Had to mail a package, so I went to this location since it is near. Not a long wait in line, however I do not like when only one person is working the front. Meanwhile the line is getting longer...I mean "hello? no help" The wait wasn't ridiculous, it was tolerable. This location is clean, has all the necessary shipping supplies and they have greeting cards. So, overall one of the nicest USPS read more

I am not expecting a FedEx or UPS level customer service from a governmental agency, but their inability to track package in this day and age is simply not acceptable. I've had two instances so far in 2 short months since I've moved into Manhattan Village community. (1) an international expedited package got lost for 3 weeks: the worker at the office suggested I go find a delivery truck and talk to the driver because the package is not at the facility. (2) a FedEx package delivered by USPS got lost as soon as the package custody was transferred to this facility. According to the FedEx tracking, the package is on delivery track for almost three weeks now. Two lost packages in two short months is too much. read more

I really don't know why this place has such awful ratings, but every time I've been here to run my mailing errands, I've been greeted with kindness and efficiency. The ladies at the front are always very helpful with my shipping needs and the line moves quickly. Can't complain here! read more

So they only seem to offer PO Boxes and mail drop off. Big deal.

This post office location is easy to find. Parking spaces to the door is a few steps away. Of course there is a line. I came here to ask the postman behind the counter a question while I was the last person in line. The postman behind the counter was helping his customer. He answer my question and I left. The postman behind the counter was very friendly. Of course I'm disappointed that this is a small office that does not have all the functions of the Post Office near LAX. read more

Terrible post office! Unfortunately I have to come here since it is close to my work, but there is never enough staff to handle the business, and there is regularly a very large line. They have multiple registers to help customers but typically only have 1 employee working, sometimes 2 employees if you are lucky. And during the busiest time of day during lunch, they never have enough support. To make it worse, they also have a manager that walks around to help with non money transactions, instead of of just setting up at a register and helping the line when it extremely long. Avoid this location if you have other options. read more

The El Segundo Post Office held my packages and made me wait until Monday delivery to get my mail. I had some important items that were needed for a party that weekend and I showed my ID and email showing my package was in the warehouse. The person at the front desk refused to assist me. The staff is horrible and have no compassion. An entirely new staff needs to be placed at this location read more

Wow, maybe it's a hit or miss here as the reviews are so mixed but my experience was really good. Seriously. Strange to say about the post office I know... I haven't been to any post office in forever because there has been no need to. Anyway, I came here to ship some stuff and had no clue what to do. I had help from 2 ladies (switch-off) and both were so pleasant, patient and nice. The 2nd was so helpful too. As sadly clueless as I was, they made my experience great and errand easily taken care of. read more

I would highly recommend skipping the new machine they have put in the lobby. It will short you postage and then you will not get a refund without taking a whirl on the hamster wheel that is USPS bureaucracy. Case in point -- I order 100 stamps on a Monday (holiday, so they're closed). It prints 80, then stops, tells me it's unable to print more, and that no refund is available at this time so come back later. Okay. I come back Wednesday, explain this to the lady at the front. She presses me saying they have no way to prove I did not collect the full 100. I have brought all 8 pages it printed, now partially used. What else can I give you to prove to you I am not lying? The receipt doesn't show a print count, and that is not my fault. But I am beginning to be irritated that my integrity is being questioned...over $10 worth of stamps. She gets her manager. He speaks with his manager. The entire ordeal takes 30 minutes, only for them to tell me they must do an audit of the machine and they'll get back to me. This is over $10 worth of stamps. TLDR -- The new machine they've put into this lobby has some severe operational issues that the staff is unwilling to admit. Skip it, or get shafted on your stamps. read more

It's 2:20 pm and there is one clerk and the line is out the door. Supposedly everyone is out to lunch. Very sad

December and only one clerk at the counter. No sense of reality with the U.S. Post Office. No wonder people avoid the mail at all costs. Smh. #fireallmanagement read more

First time coming to this post office during my lunch and the clerk MARIA was extremely rude and gave horrible attitude to me. As I was next I was writing my address label and she was rushing me with attitude " are you almost done cause I need to go to my lunch" first of all it is completely unnecessary to rush a customer just cause she needs to take a lunch. I totally understand we all want to take a lunch but the customer service could've been handle a lot better as in " sorry I'm about to take my lunch I will have my coworker assist you further, is there anything else I can help you with before I take my lunch" something along those lines. I did tell her I do not need her to be rushing me and that her rude customer service is not the greatest customer to be rushing a customer. Instead of apologizing she continued to give attitude and she stated "well I'm taking my lunch" and just left me there unattended not knowing who was going to finish helping me out. I spoke with the supervisor on the clock and told her about MARIA and she was apologetic for it which I appreciated but I will be taking this complaint to upper management "post master". read more

average post office. 10 in line before me. staff was friendly. i would have used the kiosk but it did not recognize the irs address. i can walk from work so that's nice. read more

The post office is finally back to its old location on Mariposa. But as far as I could tell, you cannot yet find the correct phone numbers on line ... you will only find the numbers of the temporary post office in Hamthorne. New numbers are: 310-414-0352 310-414-0354 read more

We have been having mail delivery problems to our home in Manhattan Beach. Service has been sporadic at best. I saw on Informed Delivery web site there were 2 important time-sensitive mails which I needed to make sure I get yesterday. So, I went to this post office to pick up my mail for the day. I met with the supervisor Trina. She was very professional but extremely unhelpful. She told me, incorrectly, that it would take up to 10 days to get mails which are showing on Informed delivery. I told her that is not correct. She disagreed. I asked her to go back and check for any mails which I have and she told me I have none. She simply did not care about the fact that I drove all the way to the post office to pick up two important mails which I have been expecting. I asked for her supervisor's name (Lorenzo Robles). I called Lorenzo about 10 minutes later and he was very helpful and told me he will have the mail ready for my pickup. Thank you Lorenzo for your help. read more

I have experienced much better, but first the post employees are great and do try hard, it just seems like there are so many customers the high-ups need to hire more people to provide good service. The parking lot can be a little crowded at times. It's just not pleasant to go to this facility. The old post office in El Segundo on main street was a great experience, rarely a line. Easy to drive and drop a letter, this place not the same level of good. Even the drive-by mailbox outside is unpleasant - it is not one of those big mailboxes and they only pick that up once a day. Compare that to Redondo Beach where they pick up multiple times a day. I use this as a last resort. My first choice is the El Segundo Mailbox on main street. read more

If I could give negative stars I would. Incredibly understaffed, horrendously long waits, rude employees and multiple packages lost. The last package that was lost, the manager told me she suspected had been stolen by one of her employees. WOW. She told me to file a report with the postal inspector, which I promptly did. Never heard a word back. It is no wonder the Postal Service is going under. read more

Okay El Segundo post office is ran by people with no brains these guys lost my package I had to report them then my package shows up two weeks later but damaged so I had another package sent out to replace those items and guess what once again my package is lost I got a po box there so I can have my stuff delivered with no problems but for some reason these idiots keep loosing my crap. read more

There is ALWAYS a line at this post office. I've even tried coming on off hours and still... a line. Usually 15-20 min long. So, plan ahead! read more

The post office is clean and the staff are friendly. BUT, they don't have a self-service center! Is that totally dumb? So you have to wait in line for a person. Waste of time going there... The reason they don't have it is because the area is not considered safe so they need to lock it at night and the self-service needs to be open 24 hours. OK, so, WHY would you relocate a post office to an unsafe location and reduce the services available. USPS major fail! Another point I'd like to make is that while the staff is friendly, they are like machines with their brake time. When it's time to take the break, they go, no matter how many people are in line. I have never seen this happen at any other retail store... I mean, you can just wait to take care of the few people in line, AND THEN, take your break. I was just dumbfounded watching 2 of them take breaks with 3 people waiting in line for a while. Finally, the parking lot is designed backwards. Since you are most likely approaching FROM the residential (even office area) of El Segundo you are going east on Mariposa, meaning it would make sense to enter in the first driveway. Instead, you enter in the second driveway, essentially making a useless loop around the parking lot area. And then pulling out of the lot, you cannot go back to El Segundo, but must go east into... ____________________ UPDATED: April 16, 2013 - AFTER tax day I waited 20 minutes in line behind about 8 people with complex packages. Behind me piled up another 5 people. It was around 3:30pm, so not lunch and not after work traffic. THE LINE DID NOT MOVE AT ALL as there was ONLY ONE WINDOW OPEN, so I gave up and left. I just needed to buy stamps! A self-service machine, more EMPLOYEES, and a stamp machine would really hurry things up. Never going to this post-office again. It's worth the 5-10 minute drive to the one at LAX. read more