I arrived a minute before close just to drop off a prelabed package. The female employee refused to…read moreopen the door saying they were closed when they in fact were not closed until she kept yapping. Her poor coworker on the otherhand, was super helpful and when he went outside to the mail box he took me and another lady's package for us. I feel bad that he has to work with the other lady she had extremely poor customer service skills.

I'm sure most people dislike this location due to the busy parking lot and long lines because there…read moreis usually only one worker taking care of customers. I understand, but overall the service is always good. They know what they're doing and take care of everyone as quickly as they can. So knowledgeable and efficient. I know going into it that I'm going to curse the parking lot and have to wait a bit. But the location is so convenient that it's worth it. If you want spaciousness check out the post office on 45th Avenue over by Highway 169. That is a sweet parking lot with a bright spacious lobby area.

Saturday, Maple Grove. November 1st, 2025- I arrived at 12:50 PM -- closing time 1 PM…read more If I could give six stars, I would. Consistent kindness, not coincidence -- Jeremy embodies what customer service should be. Jeremy. This guy... EVERY. SINGLE. TIME. He is KIND. He is THOUGHTFUL. He is EMPATHETIC. He is FAST. He is EFFICIENT. He is HELPFUL. He is UNDERSTANDING. Jeremy was assisting me with Certified Mail for multiple time-sensitive government-agency documents, and he handled it with pride. The moment he realized how important those envelopes were to me, his focus and care somehow doubled. He didn't rush, roll his eyes, or make excuses -- he made sure every single detail was perfect. When I walked out, it was 1:04. The last customer in line was out of luck, right? Nope. Watch this, folks -- Jeremy, instead of saying: "A -- we're closed. B -- we don't take that..." (Golden Valley Post Office reference) Jeremy smiled and said: "Hey sir, how are ya? Come on up!" That is show-stopping customer service. And here's the thing -- this wasn't a "one-off" good day. I've been in this location many times lately, under difficult personal circumstances, and every single time Jeremy is on the clock, he shows up the same way: kind, patient, and genuine. Whether it's me or another customer, his integrity never wavers. It's not an act -- it's who he is. At a point in my life where I sometimes wonder what happened to basic decency, thank God for people like Jeremy. His consistent, unmatched kindness and work ethic restore faith in humanity. The USPS is lucky to have a man like that representing them -- hands down. With respect (and gratitude), A customer who knows how rare true professionalism is.

Yes, you counted six stars -- not five…read more Jeremy. This guy... EVERY. SINGLE. TIME. He is KIND. He is THOUGHTFUL. He is EMPATHETIC. He is FAST. He is EFFICIENT. He is HELPFUL. He is UNDERSTANDING. He is the definition of what customer service is supposed to look like. Saturday, Maple Grove. I arrived at 12:50 PM -- closing time 1 PM. Jeremy was assisting me with Certified Mail for multiple time-sensitive government-agency documents, and he handled it with pride. The moment he realized how important those envelopes were to me, his focus and care somehow doubled. He didn't rush, roll his eyes, or make excuses -- he made sure every single detail was perfect. When I walked out, it was 1:04. The last customer in line was out of luck, right? Nope. Watch this, folks -- Jeremy, instead of saying: "A -- we're closed. B -- we don't take that..." (Golden Valley Post Office reference) Jeremy smiled and said: "Hey sir, how are ya? Come on up!" That is show-stopping customer service. And here's the thing -- this wasn't a "one-off" good day. I've been in this location many times lately, under difficult personal circumstances, and every single time Jeremy is on the clock, he shows up the same way: kind, patient, and genuine. Whether it's me or another customer, his integrity never wavers. It's not an act -- it's who he is. At a point in my life where I sometimes wonder what happened to basic decency, thank God for people like Jeremy. His consistent, unmatched kindness and work ethic restore faith in humanity. The USPS is lucky to have a man like that representing them -- hands down. With respect (and gratitude), A customer who knows how rare true professionalism is. "Consistent kindness, not coincidence -- Jeremy embodies what customer service should be."

I've found the folks here to always be very helpful and friendly. Very helpful with international…read moreshipping of packages. The delivery driver also comes up to our house when there are packages or something which needs to be signed for.

Long Lake MN. The lady who always works at the front desk is always so disrespectful to me. Not…read moresure why, as I strive to be as kind and respectful to her. I use to visit here regularly and never had a good experience with her. 5 years later, I visit again and still as rude as ever. Baffles me how she still works there!!!

Great service at this location! The post office has easy parking rt outside the door and the…read morebuilding was very clean inside. But the highlight was the service from the 2 gentlemen working. I had to pick up a parcel and mail a few things and they were so friendly and helpful. I needed to send mail international and they helped me find the forms and complete them.

My favorite old timey postal office in the sweet lake front town of Wayzata!…read more It's just a short two block walk from the lake front of Lake Minnetonka to this sweet gem that will take you back in time. This location's parking lot is very small, but there is so much street parking close by it's not a problem. They have two windows to help you with your packages and purchases. Plus two large wooden tables on each side of the doors to finish your addressing of letters of addition of stamps. The service is helpful, but doesn't always feel super speedy. But who cares! Look around this beautiful little building! It looks and feels like a museum. It seems to have frozen time from when it was built, which was on the eve of WWII. The Minnetonka Avenue office was built in 1941 under the Works Progress Administration during the Great Depression. Its antique features -- dark mahogany millwork, a green- and rose-colored tile floor, and Mankato marble paneling -- are a striking snapshot of the era. The bas relief eagle greets you above the outside doors to remind you of this awesome government gem of a building and it's ability to capture a specific feeling of a time in the distant past when milk was delivered to your door and Wayzata was turning into a town and not just a turn off the century vacation spot.

WORST customer service I've experienced at a post office. I was trying to mail a package before…read morethey closed. I got there at about 4:20pm, and had to fill my form out. It was 4:25 when Nick stated that they close in two minutes (hours state 4:30). I went to pay for shipping, and Nick said it wouldn't ship today unless it was prepaid. I tried to pay for it at 4:27 and Nick refused because he said they closed in 30 seconds (according to HIS clock he said). I asked for his name and his managers name. He told me his name was Nick and his managers name was Mary who "chewed him out for not leaving on time" which is why he couldn't help me. RIDICULOUS. Terrible customer service.

No complaints here, just your local USPS! Each time I've had to stop the wait isn't long and the…read morestaff is always helpful and eager to help me out. Parking lot can be confusing because it's a one way but once you go once you'll figure it out, only once has it been full/busy. Since I usually print my labels ahead of time I'm usually just in and out!

This is the best post office I've ever ever ever experienced ever…read more Most post offices are dreadful to visit. There are loooong lines of confused people with the wrong amount of postage or are missing mail or can't pay their rent or have traveled an hour to pick up a package. The clerks are usually the grumpiest people you will encounter all day. Nothing is pleasant or convenient... but not at this post office! The lines might be 4-6 deep but are speedy and not full of negative people. The clerks are always cheerful, helpful and generally positive. The parking lot has the entrance/exit aligned with the drive-up mail boxes that sends me directly to the stoplight for Central Ave. Very convenient!!! And every time I visit I spend $14 on pretty stamps.

Just came in with a couple QR codes for them to scan and ship a return package. The equality of…read moreservice was acceptable, but the wait time was very long. The clerk was fairly snippy. I had a small issue with the return that required an adjustment to the packaging (items needed to be separated). So that unfortunately sent me to the back of the line and I had to wait another 15 minutes because they're so slow. It was a very unfortunate experience. I feel like they really need to have more than one person behind the counter when there's 6 people in line. It was fun to be able to joke with other customers in the line about how bad the service was.

I had to ship a package. The gal who was working wrapped it and did a wonderful job even with it…read moregot to be closing time . She never said a word. Just remained kind.

i went in near closing to send a package and took a few minutes to pack it up myself, so i was…read moreanticipating an annoyed interaction--also because the usps offices where i just moved from were pretty bleak in terms of customer service any time of day, but the workers here were so kind & laid back. the was no line and i was in and out pretty fast. thanks again!!

The staff here is very disrespectful and not willing to help. I came here today to get my passport…read moredone and the initial lady I met told me to fill out a form and give. After doing that I had a question and there was an African-American lady working who was very unpleasant and for sure doesn't love her job. I wouldn't recommend this location for passports. There's a reason they only have 1.5 rating.

Awesome postal workers and they are patient, friendly, and efficient. Love this place, all in…read morewalking distance from where I take care of my business

Jill was awesome! quick in and out. Got the job done! I don't know why there is a negative review.read more