First I want to say, Good Customer service gold nowadays. I walked in the office Tuesday the 4th…read moreand was Greeted with a smile at the counter "How can I help you?" I explained what was needed. The Customer associate knew exactly what I needed. She assured me all was ok as she prepared the label. Since I had missed outbound for that day, she quickly provided me options with no hesitation. Due to the urgency of getting out she suggested dropping it off at the main hub across the street to still make it out that day. I was so impressed by the outstanding customer service and professionalism I called back and just had to talk with the owner. I will be recommending this location to others who need to have business taken care of with expertise!!

The owner is an angel! So kind, she even customized a box to fit my irregular shaped item. It was…read morepacked and she made sure it got sent out and it was packed perfect! 10/10 stars. If I need to send anything else I'll be visiting her cute little shop on the mountain. Support small businesses!

Ups store is basically my second home .. I'm always in need with help with my business... with…read morethat being said Rafael , April and everyone that works there are always so helpful especially on an overwhelming day I had today .. I suggest everyone to have a second home like UPS store !!!

Need a Notary? Howard here at the UPS store has got you covered. 15 dollars and 15 minutes later we…read morewere out the door with our paperwork notarized.

I stopped in today to drop off packages to Amazon, I had one box untaped and the other item needed…read morea bag, it was no problem. All they needed was my QR codes for the items. Couldn't have been simpler. Thanks so much!

I was able to park right outside of this place. It looks nice and light from the outside. As soon…read moreas I walked in an employee walked up to the counter and helped me. Friendly and fast service!

I am extremely disappointed with my recent experience. I brought in a package to be shipped…read moreinternationally and had the label printed from my email. Unfortunately, the wrong shipping label was placed on my package. I only discovered the mistake because I had taken a photo of my package before leaving the store. After my transaction was complete, the employee handed me my receipt, said "have a good day," and I then asked if I could take a quick photo of the package before leaving. At no point did I place a shipping label on the package myself. I noticed the error the same day I dropped the package off and immediately called the store, leaving a voicemail on Saturday. The store was closed on Sunday, and I was waiting outside Monday morning when they opened to address the issue as quickly as possible. Despite this, I was later told that the store claimed I had waited days to report the error, which is simply not true. I reported the problem as soon as I discovered it. What made the situation even more frustrating was that when I later spoke with UPS representatives, I was told the store reported that I had placed the label on the package myself. That is also false. The package was handled by store staff, and I only asked to take a photo of it after the transaction was complete. UPS Corporate also advised me that the store needed to take action to attempt to stop or intercept the package. However, I was repeatedly told by store employees that there was nothing they could do. Throughout this process, I felt like I was being passed around with no one willing to take ownership of the mistake or help find a solution. As a result, my package was sent to an Amazon returns center. It contained sentimental items and personal belongings intended for my sister in Paris, and those items now appear to be lost. What should have been a simple shipment turned into a stressful and heartbreaking experience due to an error that was not mine. Mistakes can happen, but the lack of accountability, conflicting information, and lack of assistance afterward were even more disappointing than the original mistake. A shipping error has potentially resulted in the permanent loss of irreplaceable items, and I hope no other customer has to go through the same experience.

Last Tuesday I had multiple Amazon returns that I dropped off at this location. I let the attendant…read moreknow that I had multiple QR codes and asked if she needed to scan all of them. She said no, it would be fine. A week later I'm checking to see if Amazon issued my return yet and it only shows that 2 out of the 6 items I brought to this UPS were scanned in and in route back to the warehouse for return. So it in fact was not fine because she did not scan all of my items. Again, I asked if she needed to scan all of the QR codes and she said no. So now I have to contact Amazon and resolve this with them. It's an inconvenience and an issue that could have been avoided if she took the time to scan all of the QR codes.

We live in California. Temporarily living here in Henderson for a couple of months, for work. We…read morecalled and spoke to Stephanie. We got a personal mail box all set up. Stephanie was extremely helpful, insightful, knowledgeable, friendly, professional, accommodating, understanding and provided us with wonderful customer service. She explained everything step-by-step, and there were no surprises! Every time we go to check our mail, Stephanie and Judy have been the ones to help us with any questions that we may have. They are great ladies, and we love that this is the UPS store that we selected!

I was in the area and thought I could quickly pop into this UPS Store, but unfortunately it was not…read morea great experience. I waited in a long line while two employees seemed to struggle to assist one customer, which made the wait even longer. When it was finally my turn, I realized the adhesive on my package wasn't sticking well. I simply asked the gentleman at the counter if he could add some tape to secure it. I was told I would have to pay for the tape. I understand that costs have gone up, but charging a customer over a dollar just to use a small amount of packing tape is honestly absurd. A roll of tape costs only a few dollars, and this felt like an unnecessary charge for something that should have been a simple courtesy. I've always understood that businesses need to cover their costs, but there's a difference between reasonable fees and nickel-and-diming customers. This experience left a really bad impression and felt more like robbery than customer service

I like coming here to print, scan, fax, and ship. I've had to ship a little bit of complicated…read morepackages in the last couple weeks including one international that was just a piece of jewelry and Nicole helped me out big time for both times I had to ship. She's very patient and nice with you and makes sure your package won't get kicked back by customs. She always finds the cheapest option for you to ship too when it comes to packaging.

Customer service is lacking. I smiled upon arrival of waiting to be helped. The lady working this…read moremorning was just so unpleasant to interact with. She sent me over to the kiosk (she seems unhappy to be working there or maybe was having a bad day, whatever the circumstance is I've been in hospitality my entire life...it just rubbed me the wrong way) It was my first time using the kiosk so I was confused and I go back to the desk and told her to just ship it for me I didn't want the receipt. She refused to do it herself and walks me back to the kiosk and proceeds to say "oh you just had to press print" and then I say "ok where do I drop it off?" And she takes my package and shoves it in the kiosk without making sure it makes it all the way in. So of course I shoved it all the way in and she then walks away and says "have a good day" as she's walking away. So it was a blood sample and I'm hoping that my results don't get messed up because she didn't want to expedite my service. If your job is customer service then do it well and give people a good experience. Making me feel stupid for not knowing how to work something just because you're having a bad day is unacceptable.

Not happy and worried would be my experience here. I asked for fragile stickers and he said he…read moredoesn't carry them because "they are expensive". He handed me a sharpie and told me I could write fragile if I wanted to. I was shipping something very fragile but he used peanuts instead of bubble wrap or something more substantial. I was in a hurry to get somewhere and didn't have time to pick another place but IMHO this store is clueless. I wouldn't come here again if the shipping was free! That isn't meant to be mean...honestly if they gave me a coupon for free service I'd throw it away. I would t even give it to someone to use. I allowed him to be clueless so really my fault but other places take way better care of their cusy

Always come here for my Notary needs. Amanda is always nice, straightforward and fast. price is the…read moresame as everywhere else so might as well work with a notary that knows what they're doing

I have used 3 different couriers to send packages to LDS missionaries in different countries…read more Global Mission pricing was the same per pound and arrived to the mission home within days of leaving my hands. Items were not tampered with and arrived without any damage. Jill was incredibly helpful in advising about items allowed as well as package contents value cap (to avoid further fees in customs). Tracking is provided through DHL and updates are emailed, texted or can be found online. Packages are signed for upon delivery. Quite a slick process!

It was expensive to send but it was delivered in a timely manner and all content was received!…read moreWorth the price! Jill was wonderful to work with!! -----------------

This location has great customer service. The staff is friendly and so helpful. I needed to track a…read morespecific package and they gave me a direct line to reach the tracking department without having to be placed on hold or go through hoops trying to reach someone. I was in & out in less than 5 minutes!

I needed to send a package to Hawaii . Cheryl was very helpful and kind . I forgot to put my card…read morein the package and she said no worries we can open the package and reseal it . We had not weighed it yet. She made me feel good and not stupid . Sometimes people get a bit short with us older people . Thank you FedEx and especially Cheryl.

Quick easy self serve service!…read more I was in the area and had a package to mail so I used the self serve services available inside. It was the middle of the afternoon and not very busy. The place appeared quiet and pleasant. The self serve machine was just what I needed and I was able to weigh my mail and purchase postage quickly and drop the package in the drop off area spot right next to it. Making it nice I didn't have to wait or go up to the postal counter. Pricing was ok. This post office is located on Horizon Ridge Parkway in Green Valley.

First time here at this location as we've just moved to Nevada …read more It was a busy day mid week , Precious helped me this day and let me tell you , she was very sweet and helpful. Not just to me but every single customer I saw her help out . I wish I could give her 10 stars !! She made my day !! She greets everyone with a smile and that is rare these days .