We are appreciative of our multiple local UPS Store services, both for shipping and for shipping,…read moreor returning all that stuff we should NOT have bought online in the first place. Shame on us. Oh well. We'll improve. But today we went to UPS Store Corte Madera (Village) and wanted to give kudos to these patient. competent, and persistent people that run the UPS Stores. We currently give this store top marks for doing yet another notarization with great knowledge and ease. It has to be hard and tooth gritting retail service at times, let alone the pressures of competition. While just standing in line I have seen an amazing range of retail personal interactions. We'll be back ! -sic A.S.

These employees at this store are very friendly, polite and knowledgeable. I can't think of one…read morenegative thing to write here. Mill Valley residents are lucky to have this UPS store that's convenient with wonderful employees.

I sometimes utilize this Fedex Print location for various print jobs, as it's the closest location…read moreto home. The store is in a small shopping center, and there's a decent amount of parking, albeit tight spaces. The printers work fine. Staff can be short, I've never really experienced a friendly employee here. I'll probably continue to come here as it's the closest, but it would be nice if the employees were a bit more helpful or ready to assist.

I have been to this location a few times and its layout has changed each time. I walked in about 20…read moreminutes before the FedEx arrival time. I looked for the self-service area to scan my package and tried to scan the label but had problems. A woman came up and snapped at me that I was creating a line, I shouldn't come in so late if I don't know how to do anything, and I need to get moving. Then, she snatched my package and scanned it, handed me a receipt, and told me to get out. I thought, gladly! I appreciated her help, but could have gone without the attitude. She was berating the next person as I left. Maybe it's good value for the money, but I would rather go elsewhere.

There's private parking out front and next to the center. If you want to make sure your packages…read moreget out in time, this is a great location as it is a ship center. The people here have always been super friendly and professional.

All delivery companies occasionally mess up, including FedEx - they aren't perfect. That said, the…read morecustomer service at this location is great. I ordered a phone from Xfinity Mobile and wasn't home to sign for it, so as per the notice I came here the next morning to pick up my item (a Saturday, so another delivery attempt wasn't going to made until Monday). When I got there right at opening time as the first customer of the day I was disappointed to find out the employee could not find my item and she was like "oh it's on the truck to deliver again" although as per the FedEx website it was here ready for pickup and wasn't going to get delivered til Monday. I left frustrated, but an hour later I got a phone call from a number I didn't recognize. I don't usually pick up my phone but I did and it was the employee at this FedEx location who informed me she'd found my package and was so sorry that she told me earlier that it wasn't there that she was willing to bring it to me on her own time after work. I politely declined and picked it up on my lunch break but that's unheard of. We all make mistakes but how we own up to them and fix them is what matters. Unfortunately I'm terrible with names so I don't remember her name but that employee at this location deserves a raise because she truly cares about her customers which is unfortunately quite rare these days.

Braden was initially less welcoming. However, I chose not to let this affect my attitude, and I…read morebelieve maintaining a positive outlook helped Braden pivot and ultimately assist my family and I with printing labels for my daughter's business. I appreciate that Braden was able to support us in the end. I understand how challenging it must be for your team to manage with limited staff. My main concern is the need for additional team members to help prevent burnout and ensure a better customer experience. When employees are stretched too thin, it can impact both their well-being and the service provided to customers. I hope you'll consider making some changes to address these staffing issues, as I believe it would benefit both your team and your customers. I would appreciate hearing how you plan to address this, and I hope my feedback helps highlight opportunities for improvement. Thank you for your attention to this matter.

My husband and I went into Staples in San Rafael yesterday and wanted to get some balloons. We were…read moretold they would talk to the manager. No one ever came over to help us. Very disappointed. Bad customer service. Lost a sale. Ended up buying balloons somewhere else.

Eder helped me over the phone with a lost package and could not have been more helpful or friendly…read more He gave actual info of how to follow up and try to find the package instead of saying to just wait it out. Super appreciative for the concrete help and info!!

Please give the lady working on Sunday afternoon some more training. Like on the core stuff…read morepeople come in for.

Hi, I strongly suggest you avoid this business. We called…read moreand were given a price. When we arrived he the doubled the price, typical bait and switch. Go to the UPS store in the Bon Air shopping center in Greenbrae.

I needed to ship an odd object -- a backpack with a rigid frame, Clovis has a number of solutions…read moreso he quickly identified the smallest box possible and then provided the cheapest courier option. It doesn't get easier than that. The transaction was less than 5 minutes. The other brick and mortar shipping stores may not give you the same flexibility of packaging. Clovis mentioned he will even customize a box from an existing off the shelf solution if needed.

They are the best place to go to ship and to color copy- they have a great paper selection and…read morewonderful color rendering- as well as friendly service- inlcuding a macsot dog!

great service, i sent something i needed proof of & this store/service provider it, great service…read more!!!!

Very bad service and the staff were very rude, especially to Hispanics. I went twice and both times…read moreit was very bad.:(

I'm confused by the bad reviews and agree with another yelper that the folks complaining are just…read morecomplainers. This place has the friendliest staff, I almost never wait in line, I ship for a living and I'm there at least 4/5 days each week so I'm pretty sure I know what I'm talking about.

This is a very busy UPS store. I needed to be fingerprinted, which is a time consuming job. Despite…read morecustomers waiting, the young man was courteous and polite.

Customer service was not great. I arrived at 9:28am to get my LiveScan and was told "he gets here…read moreat 10:30". No greeting nor I'm sorry for the inconvenience.

At approximately 6:40 p.m. Thursday January 29th, a UPS truck stopped al9ng side another vehicle…read morefor unknown reason and blocked me from moving. They had ample room to move forward about 5 feet to let mevpass but they refused. The license number of the UPS truck is: NY 50784 MK. This was a deliberate action to prevent me from going around the truck. They knew I wanted to pass , and they knew that by moving up just a few more feet I could have passed . But the driver refused. This was an absolutely disgusting action on part of that driver. I will never use UPS again! Tomorrow I will call and make a formal complaint with corporate office. This person should not be working for UPS and is both a menace and a danger on the road.

why is this location still on the internet? this customer service center does not seem to be open…read moreany longer. i have gone there multiple times in the last year and there is never anyone in the office,and now the gates are closed. i had to give one star because the review program would not accept zero stars.