Took off work to get a passport for my son. A sign indicated they were "closed for walk ins"…read moretoday. No update on the website. Just a handwritten sign. Absolutely no one else to serve in the post office and a guy smugly told me that "the program was closed for the day." & refused to help. To top it off they told me to get it done at Round Lake Library which is also closed. Smug, rude & refused to work when there is no one else there. When post offices become obsolete and robots take their jobs, I won't feel the least bit sorry for them.

Service was excellent today! It wasn't too busy, so the wait time was minimal. The staff members…read morewere incredibly friendly and eager to help.

I had to visit the US Post Office in Wheeling because of a piece of undeliverable mail. The note…read moreattached to my mail was of no help. Our postal carrier necessitated my visit to the post office. Once I arrived, I had to wait in line. When I got to the front of the line, my issue was resolved in a timely manner.

The post office used to be open early so people could go before work now they open late and people…read morecan't go there. Do not like these hours. They should open early in the morning and close earlier in the day.

Conveniently located near Business area near Walgreens. Mariano's, Starbuck's, Menard's, Chase,…read moreAldi's, Jewel, and Gregory Infiniti across the main road; a few lights away from the Westfield Mall. Staff, Andrea and Michael, were very helpful. Shipping was easy. It did not disappoint!

My experience this time was much better than last time! The staff that was taking care of me was…read morereally friendly and helpful. It wasn't busy either! You can pick up last minute greeting cards here too!

Kelly G's complaint x 2. This tattooed pierced postal employee--the only way to identify…read morehim--berated me for sending a package that was wrapped in brown paper saying I used a usps box, when I did not. He said I would be fined. Then I had 2 letters I chose not to issue a return address on and he told me he would not send them unless I had a return address. A return address on a first class letter is not a federal requirement! How dare you berate customers in front of others. I went to another post office and sent my letters with no hassle. . Horrible experience!!

The people in the Mundelein post office who work here are courteous friendly and helpful. I never…read morehad a problem. We drop off parcels on occasion and have also picked up a few without issue. Sean our delivery mail person is the best is on time every day and is very friendly and enjoys his work. Kenneth J Mundelein

SO BAD EXPERIENCE!!!!! I came with my 2 minors (3 weeks old…read moreand 4 years old) for my scheduled in advance appointment at 9:00. I've been in the office at 8:40 am and waited until my time. Employee (Shanice) took another customer for passport WITHOUT APPOINTMENT. At 9:00 I asked that I need to be served as it is my time already and she asked to wait. Wait for what!?? I called to customer service and they told me there are 2 days walking in the week (Tuesday and Wednesday) and today is THURSDAY!!!! I should have read all negative reviews before to make an appointment in this location! Poor, not professional and UNFAIR experience!

It's hard, impossible, actually, to imagine a more incompetent conglomeration than FedEx and the…read moreUSPS when assessment of service efficacy is the topic and the net sum of both of these hapless organizations rarely fail to underwhelm. Either one of these utterly useless entities, on its own, can almost guarantee a horrifically sideways transaction, but the sum total of both parts involved virtually ensures, if not a tragic outcome, than at least one sure to have gone sideways. Having dropped an express FedEx envelope at the Buffalo Grove Post office for shipment on July 15, 2025, more than two weeks later FedEx has no record of package/envelope receipt, and because the parcel contained time sensitive media, shipped to Los Angeles and requiring arrival by July 28, 2025 as a pre-condiition to an ensuing and promised refund, I am out over $350.00 due, again, to abject incompetence. Having thrice called both FedEx and the Buffalo Grove post office, each of the six encounters with the ensuing miscreants resulted in no solution whatsoever. Thankfully J.P. Morgan Chase's team of adroit customer service employees and its commitment to quality saved the day and refunded my expended, vaporized, funds in short order and with one phone call and a follow up response to an essentially boilerplate email. One wonders, however, why it should come to this, save the complete and utter incompetence and careless attitude on full display, daily, by the aforementioned, equally haplass, organizations named above. Is it any wonder that Amazon is destroying bricks and mortar entities engaging in e-commerce that entrust their products, and propensity for repeat customer patronage, to the likes of these utterly incompetent trainwrecks? Jeff Bezos deserves every red penny he acquires if the adjunct/dependent variable allows me to never again have to patronize, more less think about, either FedEx and/or the USPS any time soon, if ever again.

I want to send a big thank you to Evana at Lake Zurich Post Office. We received a message stating…read moremy daughter's prescription glasses were delivered this afternoon. But nothing was in the mailbox and/or outdoor step. I called PO and talked to Evana. We went back and forth in total of 6 phone calls. I was getting impatient but she continued to show patience and willingness to help me find the glasses. She just called me, did not give details but just stated that glasses will be delivered in an hour. I am sure she went above and beyond to help.locate this package and I want to say big thank you to her. In the midst of this pandemic, everyone is stressed but she just stayed calm and did what she had to do. Thank you do much. Sejal.

Very rude clerk at the desk. When I stopped by there was no one in line, the clerk was watching…read morevideo on his phone while at work and seemingly very unhappy to see me there. He's rude and very unpleasant. Yell at customers and don't explain anything. I love my mail delivery people and all, but wow.. the gentleman needs to go and watch his videos at home.

The PO gets a bad rap and rightly so. The busiest times are when there is one window open. When one…read morewindow closes...it's time for a break. And when a new clerk has to take a long swig from the water bottle before helping a customer, it can be infuriating. There was a young clerk patiently helping a family with passports, and disseminating useful information, but I didn't get that person, I got the water bottle drinker...who told me they were out of forms and to go to another location. Which I did. In the next town. And they had told me the wrong info.

Worst post office in the area... You are better off going to either the Highwood or Deerfield post…read moreoffices. If you're going west, the Northbrook post office on Dundee Rd. is better, and the one on Church near Shermer in Northbrook is the best yet (though really small). I avoid the Highland Park post office unless I absolutely can't get out to another office, or just to drop a package off. If you're just dropping off envelopes, go to a drop box anywhere else (the one in Jewel is good), or you can get trapped in the round-about because of that infernal traffic light. You can't pay me to wait in line here. The staff - goodness bless them - seem to be working hard, but just can't keep up with the demand. There's almost always a line, and it's frequently packed because of how many people refuse to use the kiosk (which can do 75% of what the people waiting in line seem to need). Unfortunately this creates a bottleneck, making it impossible to access the kiosk or the PO boxes, because the line is out the door. Even when you can get to the self-serve kiosk, half the time I'm there it's having technical problems. It's either completely down, or isn't able to perform some service. Even when it's working, it's super slow and the dimension sensors never work, so I have to manually enter everything. At least it seems like the screen got an upgrade sometime last winter. Still, I can't seem to count on the self-service kiosk working. Oh, also, the automatic door there is SLOOOOW and - on two or three occasions - it didn't open all the way (not sure if it was a mechanical issue or because of the wind). If you're in wheelchair or mobility device, you might have problems as well. Entering the lot is a mess, because there's a huge incline that some lower cars will scrape on, and it'll really test your suspension. The eastbound stoplight accommodates left turns into the lot for a few seconds, but only if traffic moves nicely - and nobody in downtown Highland Park seems to drive with urgency. The lot near the building entrance is cramped, and nobody in downtown Highland Park seems to know how to park straight either, so it can be a mess. If you're driving a large SUV or truck, good luck. Parking near the drop-box / Sunset Woods Park entrance is a safer bet. Take it slow when exiting, if you want to keep your muffler, because that ramp transition is even worse on the way out. Seriously, folks; go to the Highwood or Deerfield post office instead. They aren't great, but they still operate better and are much more convenient to get in and out of. The kiosks seem to work better there. If you are going west or south, the Northbrook post office on Church near Shermer or the Techny post offices are WAAAAY better - possibly the best in the area. You can also get a lot of stuff done at the USPS.com website, and save yourself a trip to the post office all-together.

Nicest postal workers I've encountered so far! And they actually seem happy with their jobs…read more Service is pretty quick and didn't feel rushed, although My visits were towards the end of the day with no more than a handful of customers.

This is one of the small ones. Friendly service, but I don't think they would be able to handle the…read moreholiday rush here very efficiently. This place felt packed with only 6-7 customers in it. It has all the usual USPS services, as usual. As for parking, there is decent amount of street parking. Some are for 2 hour parking, and majority of them are metered parking. Be very aware that this location is surrounded by a brewery and couple of restaurants and stores, which, on a busy time, make it hard to find parking. I'm not sure if they have their on off-street parking, but I would guess they don't. And Lake Bluff police do drive around quite frequently to prevent any illegal parking.

I went out of town for 2 weeks in Jan. '26, and put a hold on my mail. When I returned, I was…read moretold there was nothing to pick up (not even junk-mail, which seemed highly unusual). On March 5, '26, I received a bundle of mail (held together by a rubber-band). This mail was postmarked Jan., and included several bills that I was subsequently charged a late fee on. When I spoke with the head of the A.H. post office (Euclid Ave.), she offered no apology, but said she would look into it and call me back. I've yet to receive a call back. The fact that I receive other peoples' mail (way too often), is bad enough, but misplacing my mail from Jan., and suddenly delivering it in March w/o explanation, is inexcusable. The postal service from this location is beyond poor, and seems to be getting increasingly worse over time!

I felt like racists to me, I regretted it for an hour and in the end I found out that they can't…read morehelp me in any way