I red all of the reviews and I took all the negative as a sign to be prepared. The system is organized and the reps were really helpful. They offered many different ways to pay for their services. There is a list of fees. But truthfully I appreciate a due diligence in a profession. What I mean is they checked and rechecked each others work. , seriously, checked your application, triple checked and checked again to get you the most accurate results. If you need another copy of the application the representatives will help you with that. Just be polite in any language. Please just know too that they take 5 walk-in daily and only 5 walk ins with those without an appointment . They run a tight ship, that they are open 9:00am sharp!!! Please be kind, mature and respectful and everything will work out in the end. Communicate always. Advocate for your needs to all of the employees. If you hear your number and your not ready just let them know. I had a 9:00am appointment and arrived at 8:30am and waited in their lobby. I was done with my appointment at 9:24am. Doors open at 9:00am. Both lobby of legal documents and The full post office opens too if you need cool stamps for your collectors out there. Anyways . Thank you to each of you . You made what could be a stressful appointment really manageable and not stressful at all. My appointment was right before Easter and my representative reminded me of my mother. A hard working woman in a tough job. read more

US Post Office - Just something lovely to share. - Post Offices Near Me - Los Angeles, California

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There's air conditioning, & the Lady who attended me was lovely, Great customer service & attentive, I recommend this post office!

You guys hired this new foreigner Ethiopian cashier that messed up my experience entirely . I ship here so often and she's going to tell me like I'm stupid that I can ship at the box . I was one step from cursing her ass out but I have class . Please usps team reconsider who you have representing your company . Stupid lazy and loud cashier isn't a good look for your company . read more

It was good for me the line went fast.And when I got up to my turn the lady was nice and informative I appreciate when they let me know everything that I asked. read more

Awesome experience once again with Clerk Renesha clerk #8. Everytime I get a package slip for my Po Box . Renesha clerk #8 service me with all due respect and Courtesy. Blessing to have a awesome Clerk working were my Po Box Service is handled. Keep up the excellent work Renesha. Your appreciated. Ricky B read more

We went to take out our passports and the first time the same lady African American told us that she couldn't attend us because she had so many appointments while whole time she was in the back acting dumb. So we came back the second time with an appointment we made it at 3:15 didn't get attended us until 4:30 because once again the same lady was in the back talking on the phone and wasting time so she wouldn't attend anyone was acting very aggressive when questioned. After we got attended we forgot a paperwork and we were 3 min away and she didn't attend us she made a whole scene about us wasting her time when whole time she could have been finished with other ppl and attend us NEVER NEVER COMING BACK ! read more

9434608105462531768381 Package just sits undelivered And this is local. I could just drive to your Regional Center and pick up my package. Please don't ring my phone arguing with me usps agent. Call only if you have an updated scan or RESOLVE. Delivery is a PAID SERVICE-and you were PAID but you just allow the pkg to SITin your distribution center on Central Ave in Los Angeles read more

US Post Office - Package just sits undelivered - Post Offices Near Me - Los Angeles, California

The clerks are extremely mean and disrespectful. When I asked for help she treated me like if I was stupid. And it was not a stupid question. It was empty. When I got in line I looked at her to see if she was going to help. She asked a question. Then said she can't hear you get closer. Once I approached the window she was so rude so I walked away and she started to talk all mad to the mail lady leaning on the counter just wasting time talking. Never again will I go to this place again and it hasn't been the 1st time I get treated like this. Zero stars negative stars. They need training, people skills training. If you don't like you job then go look for another job. If you have a bad day go take a breather. It's that simple read more

One of my packages was lost during the delivery transit process.This was the closest post office to my job. Was told they cannot assist me because I didn't live within there zip code. Was denied assistance, Flabbergasted, Don't they all use the same old system like there old delivery trucks that never get replaced? Unprofessional staff. read more

Wow, the reviews don't seem to have the same effect that I did today. However; I walked in and was at the window in no time. There was Don who was so helpful. She had a smile as I walked up. I was returning a package back to the shipper. I asked to purchase some tape. She said "let me see that label, no just go right there to that table and tape it up". I was so happy. LOL. It's the little things that can make one's day. After getting back into the line Don was there to assist. Again. Yes that is how quick she was moving the line.!!! I thank and appreciate her. Keep up the great work Don. read more

Literally the worst post office I have been too. I shipped out a packet about 2 weeks ago , within 3 days of me shipping it , it came back , don't know why I even went back and asked the worker and she said she didn't know why they sent it because the box doesn't say why they sent it back so she said she would send it again & so she did. Within 3 days again it came back , I now went again and she still cannot tell me the reason why it has been shipped back to me when the address is correct , and so are the items and everything in the box . I spent 70$ to ship plus what I had bought in the box another 40$. And now I cannot get a refund , nor can I try and send this box again without having to pay another 70 ! How the fuck is that my fault read more

Don't shop there poor customer service. Who I had spoken to is the assistant manager name Nick. When I had spoken to Judy the manager she told me to report it to a toll free number. She also told me that person would not get fired. It's a crying shame that customers get no kind of privilege. I don't know the person name who probably verbally attacked me. read more

Had a bad experience the 2 African American lady in the front desk are really rude person screaming at people but once you rise your voice it's an insult for them . They should fire them both customer service is bad have no patience they need to understand sometimes us humans can't understand things and there is no need for them to start screaming at you . You guys can do better by hiring people that love their job and not be miserable read more

Employees behind the counter and a worker behind a desk dealing with passports and very Impatient and rude as hell, especially to people who doesn't speak english. My girlfriend came here for her first time and they were extremely rude to her not helping her what to do or where to go. They are also extremely fake when other people are around so you might think they are being nice. We will not be coming here again this place should hire new employees or shut this place down. read more

US Post Office - Post Offices Near Me - Los Angeles, California

Don't know much about sending mail out for this post office but I will talk about the passports !! Mind you, my brother & I went to different locations trying to see if they would take passport applications with out appointments (cus for some reason when I would try online , appointment availability wouldn't show up ) and luckily the nice lady at the post office near central and vernon told us to come to this one on central and Florence and that they usually take US passport applications without appointments...it's always a seperate line for passports and usually first come first serve. I was able to process my documents to renew my US passport. read more

I had a great experience at this post office - passport section. The clerk was very helpful despite the bad reviews about the post office. I had no issues at all. I filled out the incorrect passport form but the clerk allowed me to fill out the correct form and hold my place in line. I wish I would've got her name so I could let everyone know how great of a worker she was. The process was very smooth. The only bad part was waiting in the line prior to the post office opening lol. That was no one at the post office fault at all. I came early so I could be among the first to get my application submitted. I'm so glad I know they do walk-in passport service. I will be bringing my son to this location to get his very soon. read more

i came to drop off some packages and simply asked for a receipt when one of the ladies told me it wasn't her job to do so and gave me the worst attitude ever. 0/10 stars. I will never come here again. read more

You should be aware that these past couple of years many people complained about this place due to the lack of improper service and behavior and I cannot tolerate that. Are you aware that many people packages gone missing? Are you aware the type of behavior MOST employees display towards customers? Are you also aware that employees mistreat the Spanish community? This is utterly unacceptable and disgusting. How can a big postal office company allow such actions and let it continue on. Today I went to the postal office to drop off a package not only that but apparently there were no Spanish speaking employees available, you should know that California most likely has a lot of Spanish speaking people especially Los Angeles. Hire employees who can speak both English and Spanish, the best outcome is a customer's satisfaction not onto the employees. Yes employees should as well be in a comfortable environment but yet they do whatever they want in this postal office. We spent 1 hour with an employee named brea. I'm not quite sure her full name but she worked between the hours of 3-4 PM Her actions were too inappropriate to my peers and the people who were inside that building, she was yelling and having a rude attitude towards the Spanish speaking people. She didn't even tried to help she made the whole thing worse. It's so unacceptable and devastating that I saw many Spanish speaking people confused and apologizing while the employee kept taunting them. Do you really accept this type of behavior United States postal office? I'm so done with this Postal office in my community. All those employees are useless and are allowed to do whatever they want, not only that but on that same day people were complaining to their peers about the same employee who was attending me. That shows proof how disrespectful your employe truly is. It's despicable, please fire Brea. (This occurred on April 19, 2023 during the hours 3:40 PM to 4:40 PM) read more

It's A NO FOR ME. Watch this post office Worker are in kahoots with mailman who steals mail, opens it, doesn't deliver it. I had to argue with a worker who posed as the postmasters and told me that the postal man who's been on a route for 2 years Yet there had been no mail since January. It's been different people delivering at my family's Property.. ALL ON FILM BECAUSE WE HAVE CAMERAS. YET I have not received mail in months, ( who would let months go by and just now come) me bytch someone who has a life and doesn't need to be at home for mail, the Job is to put mail in a box how difficult is it??? It's always a blk person that gets paid to do something totally different BUT want to argue (GET A LIFE, I didn't get out of your bed, not and I the dead beat non existent dad you have), I guess she couldn't afford law school so the post office and High School diploma is her best life read more

The staff is extremely rude and absolutely not customer-oriented. The self-drop zone is constantly out of order. The company's management needs to address the staff's inability to work with customers. No one ever offers help, even when the lobby is empty. Absolutely terrible service. read more

Have had packages lost here that were never delivered to their international addresses. On the Stamps "DOT" com website when you enter your "international" delivery address and print the label it will list the name of who you are sending and then "c/o Postal Processing Facility 7101 S. Central Ave. #5***** Los Angeles Ca 90051" So if you see that above address replace the address you typed as the Delivery Address, it's guaranteed to go to this processing where there is a VERY HIGHT CHANCE of the package being lost for a long time or never actually leaving this sorting facility read more

Please report this post office to central USPS! Call 1-800-275-8777 or Go to https://emailus.usps.com/s/ this post office is notorious for losing people's mail and packages. They have disconnected their phone so that you can't contact them and complain plus they have poor in post office customer services. Their carriers only show up a couple times a week to deliver mail and have complete disregard the local area's need for on time mail service. If I could give zero stars I would. This is by far the worst post office I have ever had the misfortune of dealing with. This extends to my mail service at my home. 2-3 days out of the week we get no service. Then if we do I am always missing mail. I am constantly getting notified by various services that my mail is undeliverable and as a result things are being returned to sender. Also I'm constantly getting mail from people that haven't lived here in years. I've been up to this post office to complain because their phone lines are disconnected and they tried to brush me off. I wasn't leaving until I spoke to the manager. The manager took down my info and promised to call me....which she didn't. I had to open a ticket with USPS and they told me they'd contact the management and they'd have them call me back. ...Guess what? They still never called me back. read more

Great service thank your staff are professional and efficient , very helpful to seniors. Wait times are less and provided seating for people with disabilities. I feel very safe now that the facility has removed some unwanted debris and the parking is accessible for parking your car. People are coming and going in a timely manner for parking. Thank you again read more

Someone at this post office stole a package from me, after giving me the run around for over two weeks and being told the package was in transit to the next station, I received a stupid email stating the package I lost. USPS should be disbanded and defunded. These people get paid to steal items. someone should call the news and report them, USPS is an absolute joke. read more

Do not trust this post office plz. I had a package that was supposed to be delivered on the 20th of december this the third visit to inquire about the package . They said they don't know where it's at and it's pretty much my homework to find out myself- today I went to ask again and one of the cashiers said next time pay the most for my delivery , for what? Now I'm reading other comments here that packages are always being lost at this location . How is this even possible ? Why do we have the same employees here? Then the cashier lady had the audacity to tell me to move along because she needs to "help" the next customer ? How so they haven't helped me or given me much on info on my package other than to have my family member go ask about it in their local usps. I'm very upset as I have several times inquired about my package and they have no true answer. I remember her even saying " there's millions and millions of packages not only yours" Like yeah that's obvious and that's why I have a tracking number , yet they don't know where it's at. SMH. read more

Horrible service! Came here at 8:00 am before (opening services)made line. Then the guy in-front of me was so unprepared with no application and still waiting for his wife to arrive. Since they have a new number system they ( male and female employees I guess) had given me one then had me trade with the guy once his family arrived. Very unprofessional!!! Being the main Post office around South Central I would've imagine a better service but no. Mind you I was in line for about an hour. read more

My certified mail "departed" this center on 1/31/22 and my local post office has yet to receive it. How is it possible that it has been in transit for 5 days to only travel approximately 8 miles. I have called numerous times and it is impossible to get in contact with anyone. My local post office has not received it and was encouraged to submit a missing mail search. The worse experience ever! read more

Went to this location Saturday 07/08/23 and was very rudely attended by the most unfit clerk. I am not sure what the qualifications are or the screening and interview process was to hire this individual . I did not get her name but this was around 2:20 pm. There were to African American ladies there. I am referring to the thinner one with the braids. Being a customer who was sending something certified for the first time , I'd expect for her to professionally explain the process . She very rudely exclaimed I had the adres in the wrong place and just looked at me dead in the face. I politely asked her for a pen , she said " im not done yet !" It was apparent she did not want to be there attending people . I asked her to please be patient as it was my first time with this process And she asked me to move away to the side . Extremely unpleasant , unprofessional and ghetto experience. When I was done with my corrections and proceeded back to her window , she knew better than to keep attending me with how unpleasant she presented herself and the business, I am sure she is aware she is not performing up to par. I strongly recommend proper retraining and anger management classes. There was absolutely nothing pleasant about this place read more

Paid to ship an item out and this lady with short hair charged me 14.90 for a small package. I've been coming here for over a year and I know that is not the cheapest price and my package wasn't heavy yet she still charged me that amount after I asked her if it was the cheapest shipping. Might go to another postal office after today. read more

Very disappointed not sure why there is a problem with me not receiving my package this is not the first time this has happened. I was told that the clerk at the Central Avenue and Gage Avenue post office scan my package in sufficient address and got sent back to the sender... WTF. Incompetent people read more

This place just finds ways to waste your time I have a tracking number that says item available for pick up but when I went in they said it's out for delivery and the Mail man I just spoke to says he has no knowledge of a delivery. I have no idea where to go from here. read more

My mail carrier try to deliver a package to my home on May 14th 2019. She left the postal slip in my mailbox saying dog in yard you will be able to pick the package up starting May 15th 2019. I go to the Post Office on May 15th 2019 with the postal slip that has the tracking number on it and these people behind the counter refuse to give me my package. They are telling me that I have to call the Post Office supervisor and explain to her why I'm not getting my package or what I have done with the dog and then she will then in turn call the Post Office back and tell them what to do with my package. This has been going on for 4 days now I have been to the Post Office 3 days in a row and they are refusing to give me my package. They're telling me I'm going to call the Carrier she still has your package. Now the carrier does not have the package I speak to the carrier personally and she tells me that she left the package at the post office and they're just not looking for it. I go back to the post office and now the post office is telling me I have to write a letter to them explaining what I have done to resolve the dog issue. If there is a dog issue I would not be receiving mail on a daily basis in the first place so that right there is a flat out lie. Yes I have a dog if there is a package that she needed to bring to the door maybe she couldn't get in but my dog is usually in the house when the mail lady comes, & what does that have to do with me going to the post office with the slip and them just not handing me my package. Clearly there's not a dog issue at the post office if I come in there with the slip and the tracking number on it that has my name on it and my address that matches my driver's license, why is it that they refused to hand me my package.? This is the most ridiculous thing I have ever heard of in my entire life. I have never heard of this I keep calling the post office 1-800 number they said this is not their policy they don't know why they're doing this. My question now is who can help me? I do not understand what the hell is going on here. Rhonda the supervisor at 323 586-2994 Kim the supervisor at 7101 Central Ave. They both have zero customer service skills. I feel they need to lose their job over this issue because they are now the dogs that I have an issue with. Everyone at the mail pickup window in the post office had a problem with the customer service that they seriously lack. I have now been given to claim numbers from the 1 800 post office number and they're supposedly checking up on this issue to resolve it in the meantime I'm still not getting my package and I have to wait till Monday or Tuesday of next week before I hear from them this is some bull. If I could give them a negative 10 Stars I most certainly would. I NEED SOM ASSISTANCE PLEASE! read more

I had a certified letter mailed on the 8th of February - it's now February 25th and no letter in sight. The tracking keeps saying it's departed the USPS center but never arrives at my post office in Long Beach. I can't get a live person to help me find this or even tell me if it's lost or not. I think they should fire everyone and privatize the post office - people here are quite clearly intellectually disabled most probably without a high school diploma and can't deliver the mail or even read an address if their life depended on it. I hate this country. read more

Honestly I'm disappointed on how disgusting the passport people are to the people, it's so sad, they close at 3:00pm and they supposedly stop recurving people at 1:00pm and honestly how rude can a human being be. But what can you expect from people that act one way in the job interview it different in there life. read more

The employees are lazy as fuck lazy lazy lazy , no type of good service, the self serve equipment is broken they need to change the whole staff of that place because all they're doing is getting pay for no dam service. read more

My packages are being scanned as delivered & nothing has not been delivered. This has happened twice and when you try to call the number that's provided. No one answers with a recording saying you call is restricted. read more

You guys put another adress sticker in top of the original one, and sent the packet all the way to Switzerland.. when it was going to Los Angeles. read more

I wish I could give this place 0 stars but I guess 1 is the minimum allowed. Dirty facility, disorganized and horrible customer service! I ended up having to go to a different USPS office entirely just to receive a service that I should have been able to do at this facility but was told by the clerk that it wasn't possible. I knew that it was but instead of wasting any more of my time in that crap hole I decided to go to a different USPS and got what I needed accomplished. read more

I got my passport done precovid. Attendant was super nice. I printed out the wrong paper not thinking they had it there. She helped me fill it out but told me she was going to lunch soon. She went to lunch before I finished but as I was finished with my paperwork and preparing to wait in my car, I walked outside and she said she would do it really quickly, she was just waiting in her food to come...I believe her name was Snow. Lovely woman, made the experience so much better because this was my first time getting a passport and I was a little nervous haha. read more

On Monday APRIL 18, 2022 I went to the MAIN POST OFFICE (Central & Florence) around 5:10pm, there was only about 15 people in the line and within 10 minutes of me being in line CARLOS M (Financial Supervisor) comes up to me and asks "How many packages do you have!?" I told him "I didn't count them" Carlos says "They are only gonna take 3!!!" I ask "Why?...when I've already been in line?????" Carlos walks away only to go tell the Window Clerks to only take 2 of my parcels!!! You would think that TIME HE WASTED to do this (about 10 minutes) he (Carlos) could have helped about 7 to 10 customers who were waiting in line! When Carlos returns I asked him for the Postmaster's Name/Phone Number/Contact information Carlos yells out "She's not here!!!" I asked him to write down my request (and he did). I made 2 attempts to call ROSELYN L (Operator In Charge) and flagged my messages as urgent...She does not respond... I am at Clerk #30/Ms.D's window at 5:25pm (More than enough time for her to process ALL of my parcels) she tells me that Carlos M told the Clerks to only take 2! Now I gotta figure out of the 9 or 10 WHICH 2 (I told Ms. D that Carlos told me 3...She took the 3). Now I gotta get Money Orders/Purchase Stamps/Buy Stamps in order to get Cash Back because I have Customers that might want a refund or I may send them a Partial Courtesy Refund because they were informed their package will be SHIPPED APRIL 18, 2022! I was at Clerk #30/Ms.D's window until 5:57pm!!! ALL OF THIS COULD HAVE BEEN AVOIDED BECAUSE IT WOULD HAVE ONLY TAKEN 10-15 MINUTES TO PROCESS MY PARCELS! Here are SOME of the Receipts with Number/Dates/Timelines: #840-59000067-4-8177645-2 (04/18/2022) 05:40 PM #840-59000067-4-8177672-2 (04/18/2022) 05:41 PM #840-59000067-4-8177693-2 (04/18/2022) 05:43 PM #840-59000067-4-8177737-1 (04/18/2022) 05:45 PM #840-59000067-4-8177753-1 (04/18/2022) 05:46 PM #840-59000067-4-8177769-2 (04/18/2022) 05:48 PM #840-59000067-4-8177794-1 (04/18/2022) 05:49 PM #840-59000067-4-8177927-1 (04/18/2022) 05:57 PM All of this is stemming from CARLOS M having personal issues with me because I've been filing VALID complaints against him where now he is STALKING, BADGERING/TARGETING & HARASSING ME and now PUTTING MY BUSINESS/LIVELIHOOD AT RISK!!! ALL CAUSING ME UNWARRANTED STRESS! ROSELYN L (Operator In Charge) SEEMS TO BE TOO BUSY TO ADDRESS MY CONCERNS. I WAS TOLD THE BEST TIME TO SEE ROSELYN L IS IN THE MORNING. I RETURNED ON APRIL 19, 2022 AROUND 9:45am TO MAIL MY REMAINING PARCELS....Here's 1 (ONE) the Receipts with Number/Dates/Timeline: #840-59000067-4-81779133-2 (04/19/2022) 09:59 AM AROUND 10:01am I ASK TO SEE ROSELYN L (ONLY TO FIND OUT ROSELYN L HAD LEFT ALREADY). I GAVE CLERK #21-Ms. B a note to give to ROSELYN L. THIS IS ANOTHER ADDED AND COSTLY INCONVENIENCE FOR ME! Now because I am backlogged because of what Carlos M has already put me through and now Roselyn L's failure to provide quality customer service! As a result I have to RETURN to the Post Office with additional Parcels around 5:30pm! Here are SOME of the Receipts with Number/Dates/Timelines: #840-59000067-4-8182465-2 (04/19/2022) 05:39 PM #840-59000067-4-8182376-2 (04/19/2022) 05:44 PM As of FRIDAY APRIL 22, 1:00pm I have yet to hear ANYTHING from ROSELYN L or anyone to address the ongoing problems with CARLOS M (Financial Supervisor)!!!This behavior  from CARLOS M is totally UNACCEPTABLE! & UNPROFESSIONAL! As I stated before I believe that he (CARLOS M) has a long history/problems with customers & employees and you should check into his history with BOTH! CARLOS M SHOULD NOT BE ALLOWED TO DEAL WITH CUSTOMERS ON ANY LEVEL!!! His behavior has tarnished what used to be outstanding service this post office is known for!!! ROSELYN L (Operator In Charge) needs to be RETRAINED IN CUSTOMER SERVICE & SENSITIVITY. Maybe this Post Office (Main Post Office) is a bit too much for her to handle....I should not take this long to get around to and/or simply ignore IMPORTANT ISSUES FROM A LONG STANDING CUSTOMER is TOTALLY UNACCEPTABLE AND SINCE THEN THIS HAS BEEN A FINANCIAL HARDSHIP ON ME!!! I'm still waiting for a response via by Mail & Phone to know that these issues/letters was received/addressed??? HERE ARE THE SERVICE REQUEST NUMBERS & DATES: 36274223 (FEBRUARY 23, 2022) 37362152 (MARCH 30, 2022) 37948130 (APRIL 19, 2022) 38078931 (APRIL 22, 2022) 38079200 (APRIL 22, 2022) 38079461 (APRIL 22, 2022) On a better note I have sent Copies (VIA Certified) of the issues to: MAXINE WATERS c/o House of Representatives KAREN BASS c/o House of Representatives DIANE FEINSTEIN (City Councilman) c/o United States Senate LOUIS BeJOY (Postmaster General) MARQUEECE HARRIS DAWSON (City Councilman/District 8) REGINALD BYRON JONES-SAWYER, Sr. (State Assemblyman/District 59) Hopefully I should get some results from SOMEBODY! I would advise ANYBODY to reach out a little bit further to FIX PROBLEMS AT THE UNITED STATES POSTAL SERVICE (Post Office). read more