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    US Post Office

    1.6 (161 reviews)
    Closed 8:30 am - 5:00 pm

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    Rude employee
    Max Y.

    STAY AWAY FROM HERE!!!!! CAUTION!!!!! WARNING!!!!!! I have never been so disrespected! I thought a government job would be sought out for and wanted. This mail person off the bat was aggressive, rude, verbally abusive, and created a hostile environment. Long story short, I asked how much to send out a package. I went to go pay and the signature popped up, I asked I don't want the signature. She responded with it's free... when I went to ask her again what my question is she became erratic. I told her that customer service is not her skill and she should be somewhere in the back in the dark cause she was acting like she is queen. I asked for someone else to help me and she laughing said I'm the only one.. I said let me talk to your manager, he stood behind the door and talked through the glass. I told him the story and he let me finish my sentence and said don't worry they don't have to sign for the package. I said great and he told me to go back to her. Reluctantly I went back and slid the box to her and she pushed the box back hitting me in the chest. She has now not only verbally attacked me but also now it became physical. She does not reserve the right to refuse service as I pay the United Staes Postal Service through my taxes, you have no right to deny service to a citizen!!! I have already sent a message through the USPS portal and that complaint went to the manager. He called me and basically asked what do you want me to do. I said nothing you didn't assist me in the first place and made me go back to her, you are the problem to. I am trying to escalate this and will go to the police department due to the brutal attitude!

    Door closed at 4:57 pm.  Double click to see time stamp.
    Shaida S.

    Today on Monday, June 2, 2025, I arrived in the parking lot of the post office at 4:55 pm and walked into the lobby only to find that the door to the counter was locked. There was an employee inside who refused to unlock the door and told me to drop my package off to the side (I'm not sure how she would know what kind of service I needed). Regardless, she refused to open the door and had no explanation as to why she closed up early. When I demanded she open the door, she started making sounds "wah wah wah" and whining noises. Another woman came in and couldn't believe the behavior she was witnessing or the fact that the post office was closed before 5:00. I took photos of the closed lobby and the employee which clearly shows the time of the incident.

    Front
    Lisa W.

    Nice ladies working up front as always, plenty of parking, clean, fast. Haven't tried to get a passport here like many of the worse reviews on here but tbh that has never been a pleasant experience no matter where I've had it done.

    Sure looks like it was intentionally ripped open!

    USPS has done it again! Received a package today from a friend, but it quite obviously been ripped open, this is beyond a little tear. There is a ton of stuff missing out of the box, as if somebody dug through it and took things out. Since it was only insured for $100, which way exceeds all the items that magically came up missing during transit. We are not going to bother with an insurance claim, because we know it'll be a big hassle and they most likely won't do anything. Take a look at the picture, how in the world is it acceptable? I sincerely cannot believe that my mail person dropped this off at my door with a giant hole in it. This is all completely unacceptable, but it does no good to complain to the post office, because they sincerely do not care!

    Tiffany K.

    Sometimes I have no idea whether the mail person is actually making an effort to make deliveries. I received my mail, but did not receive my package. My tracking status says, "No Access to Delivery Location" even though my apartment is in the same hallway where the mailboxes are. How can you get inside the building to deliver mail, but then claim you have no access to my apartment even though it's 200 ft away from the mailboxes? This is not the first time this has happened either. Another past package once listed it had been delivered, even though it wasn't. Two days later, it was delivered to my mailbox... Not sure what is happening, but it would be nice if USPS could accurately describe how they were delivering packages.

    The "package" in question.

    The Alhambra branch has good hours, the lines aren't terrible, the people at the counter are friendly enough, and parking is passable. However, I received a slip saying that $4.20 was due for a "package". The "package" in question was a small bubble mailer, 6" x 4 1/4" that weighed 1/4 of an ounce, when holding it's contents, a tiny pack of seeds. It already had a Nonmachinable surcharge stamp on it. The lady at the counter said it was a package because it had 'things in it'. Yes, that's the point of the mail service. They wasted my time to incompetently overcharge me.

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    2 years ago

    Excellent efficient handling of passport application for me and my daughter. Great friendly customer service!

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    Page 1 of 5

    US Post Office Reviews in Other Languages

    Ask the Community - US Post Office

    Review Highlights - US Post Office

    These 5 stars go completely to Prashanth(sp) who was very kind, considerate, and helpful to my daughter over the phone.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    US Post Office

    US Post Office

    (138 reviews)

    Five Stars because of the excellent service of Gigi, at the counter…read more Went to the post office to pick up some stamps and packaging. The line grew as we all waited while a woman was expressing her discontent about not receiving her mail to Gigi. Gigi was supremely polite and incredibly patient as she explained to the woman in multiple ways (because the woman was just not understanding and continued to be upset ) that she could not do more than she already did (by taking the woman's name and phone number to give to the supervisor of the mail carriers) And that all the supervisors were gone for the day. Then, when the woman left and it was finally my turn, Gigi helped me understand the most economical way to send my gifts. She is just awesome and if I lived closer, I would go to this post office more often because of her!

    Very disappointing experience at the Concord Main Post Office. Located at 2121 Meridian Blvd in…read moreconcord ca. The service felt unprofessional and disorganized and the staff I interacted with came across as unhelpful and dismissive. The overall attitude made the visit frustrating rather than productive. Customer service was not handled with care or respect, and simple questions were met with irritation instead of assistance. The lack of courtesy and efficiency made the entire experience unpleasant. This location seriously needs improvement in both professionalism and customer service standards. Don't ask me to press the green smily face on the screen showing that you gave a good service at the time your service deserves zero star ... You will not loose anything if you show some kindness ... the world have enough of rudeness we don't need any more of it or ppl like you.

    US Post Office - Do you think this fits our mailbox?

    US Post Office

    (87 reviews)

    5 stars for Monica and the gentleman that helped me with the necessary documents to get my…read morepassport. Marvese 1 star for RBF face lady. Monica greeted soon as we got there by 9am. She was honest about walk-ins for passport. Acknowledged me not sure if the gentlemen can help me at the moment. She stepped away to ask him. Got the gentlemen for me to assist with my passport. Before anything else, Monica had me fill out a form to complete. As I was done, I waited in line but Monica was busy. Lady by the name Marvese came out, looked right at me, did not say anything or smile and then looked away. I was really upset because why be there with your RBF face and not be of service to the people that need things to be done? That's a shame, whether she's a manager or not, please check on her because ain't nobody deserve to be treated in that manner. So I let the dude behind me to go to her because she clearly did not want to help me. When Monica was free she directed me the right person to help with my passport. I gave my form to the gentleman. Unfortunately don't know his name for there was no name tag but he was very helpful and I'm grateful and thankful for that. I got all the answers to my questions to move forward with processing my passport. He also told me that they accept walk ins as long as u come in between 9am to 10am on Tues, Wed, Thurs and Fri. Once again thank u to Monica and the gentleman that helped me with my passport. Marvese check yourself before you reck yourself! Nobody needs your low vibration. God bless her soul for whatever she is going through and pray she gets anointed.

    Super nice employees, I came in at the end of the day and they were dealing with customers in a…read moretimely manner. I just needed to mail something local and the woman behind the counter helped me out a lot.

    US Post Office - They don't have tapes

    US Post Office

    (225 reviews)

    Went here April 14 to certify my tax forms. Small sign says out of certified mail slips. Then a a…read morevery slow employee told people in line in a soft voice that they haven't had certified mail slips for a week and that they're the only post office that don't have one. No certified mail slips for a week leading up to probably one of the busiest days for the post office!? Went to another post office and I'm keeping the location secret because there was no line, fast employees, and plenty of certified mail slips!

    My mailbox has a lock and key, but suddenly the key would not turn. I was getting notified that…read moremail was getting delivered so I know the post office could open the master lock and deliver mail. I had a suspicion something was blocking the key from turning as we have never changed the locks. After calling many times with no answer, and filing two reports online and in person, I went to this post office location. The manager of this location in Walnut Creek had someone managing my route extract all of my mail for me and hand deliver it to me at an agreed upon meeting time. She was such a nice person she had completed her route in my area and drove back to help me, which I needed as it's tax time and my mailbox had been blocked for 2 weeks. It turned out to be a massive Restoration Hardware marketing magazine I never ordered or wanted that was taking up so much space it blocked my key from turning the lock to open it all the way. A big thanks to the manager and route driver for finally getting this solved for me! I'm not surprised the phone tree and main online report didn't work. USPS seems short staffed. But the people in our local community came through. Thanks a bunch. :)

    The UPS Store

    The UPS Store

    (108 reviews)

    The two UPS stores that I frequent are in Concord and Pleasant Hill. It caught me by surprise that…read moreI would be charged to tape the box. This is not something I'm used to. I didn't realize they were a franchise or individually owned. I don't think my review is going to change anybody's customer service skills or attitude, but Robert was dis.

    I stopped by the UPS Store in Martinez to ship a small package (about the size of a shoebox) and…read moreexpected to pay for a box, totally fair. What wasn't fair was how everything else was handled. I was quoted $23 for a box, which I later found out included Styrofoam packing and "labor." When I said I'd just pack it myself, the employee asked if I brought tape. When I said no, he told me they charge $2.99 just to use their tape. Meanwhile, the employee next to him was taping up boxes for other customers for free, which made the whole situation even more confusing and frustrating. I asked for the cheapest shipping option to New Jersey and was told it would be $40. I double-checked multiple times to see if there was anything cheaper and was told no. At that point, I was looking at nearly $70 total just to ship a small package, which didn't sit right with me. I decided to walk out and come back another time with my own box. The next day, I went to a different UPS Store and got a box and shipped the same package for just under $30. less than half of what I was quoted here. This place felt like it was full of upsells and unnecessary add-ons, especially from the older gentleman who was helping me. I'd strongly recommend double-checking every charge if you end up here. I'll be honest, I already knew this location had a reputation for long lines and poor customer service, but I was in a pinch. Lesson learned. There are much better UPS Stores out there. I will NEVER come back to this location.

    US Post Office - postoffices - Updated August 2026

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