My family of four went to get the TSA precheck done. My wife and two teens had an appointment for…read morethis time slot, I had made one for another day. I asked if he could process me too and he simply and straightforwardly asked if I had filled and submitted my info online and I said yes I had. He said okay then you'll be last. Great! I was a little worried about his demeanor but through simple friendly engagement he seemed to loosen up a bit and then a lot! He's got people coming for this service just about every 10-15 minutes so I can understand his need to be efficient and accurate in order to serve all of us. And he was all of that, we just were trying to make all of our time there more light and enjoyable and he responded well. He provided exactly the service that was advertised and expected and the pricing was a bit lower than other nearby locations so a good value too. Simply submit your info at the TSA website https://tsaenrollmentbyidemia.tsa.dhs.gov/ and book your appointment and you'll be in and out of there in less than 15 minutes! Easy peasy.

I do not recommend renewing or enrolling in TSA PreCheck here. The employee who helped me was…read moreextremely rude and seemed unfamiliar with the renewal process. According to the TSA website, you can renew your TSA PreCheck up to 6 months before expiration. Even though I was within that timeframe, she repeatedly told me I was "too early" and should come back closer to my expiration date. I explained that I'm traveling next month and wanted to avoid any issues, but instead of helping, she suggested I just travel with my marriage certificate. Nobody wants to carry unnecessary documents while traveling when this could simply be handled correctly the first time. On top of that, she claimed my Known Traveler Number account didn't exist. I had to repeatedly ask her to enter the full account number correctly before my information finally appeared. After that, she continued the interaction with an obvious bad attitude, huffing and puffing the entire time because she clearly did not want to help. The owner was not helpful either. If I hadn't been persistent and informed about the TSA renewal policy myself, I honestly don't think this would have been completed properly. Very disappointing customer service experience. Save your time and money and go elsewhere!

They are always calm and fast here! A great team down to business so thank you for being so…read morereliable

I stopped by the UPS Store in Martinez to ship a small package (about the size of a shoebox) and…read moreexpected to pay for a box, totally fair. What wasn't fair was how everything else was handled. I was quoted $23 for a box, which I later found out included Styrofoam packing and "labor." When I said I'd just pack it myself, the employee asked if I brought tape. When I said no, he told me they charge $2.99 just to use their tape. Meanwhile, the employee next to him was taping up boxes for other customers for free, which made the whole situation even more confusing and frustrating. I asked for the cheapest shipping option to New Jersey and was told it would be $40. I double-checked multiple times to see if there was anything cheaper and was told no. At that point, I was looking at nearly $70 total just to ship a small package, which didn't sit right with me. I decided to walk out and come back another time with my own box. The next day, I went to a different UPS Store and got a box and shipped the same package for just under $30. less than half of what I was quoted here. This place felt like it was full of upsells and unnecessary add-ons, especially from the older gentleman who was helping me. I'd strongly recommend double-checking every charge if you end up here. I'll be honest, I already knew this location had a reputation for long lines and poor customer service, but I was in a pinch. Lesson learned. There are much better UPS Stores out there. I will NEVER come back to this location.

I mean it's a UPS store, lol how exciting can this experience be???…read more I'm not blown away by their customer service, but it's not bad either. It's great for Amazon returns, but that's pretty much why I come here. Nothing spectacular or bad. Just your run of the mill, UPS store.

While the staff is usually very helpful, the owner is out of her mind. Claims that they cannot ship…read morehigh value items via UPS ground. Max is $200 according to her. I knew this was BS and I was able to instantly go onto the website and create a label with the $7000 value and insurance I was asking for but this was after we had gone through the whole process at the counter. What a waste of time. Does she think she would be personally liable if it were to get lost or damaged. She was very rude and aggressive and you could see the embarrassment on the workers faces. I'm sure this review will do basically nothing as their rating is already in the toilet but maybe she will lighten up and start abiding by UPS's policies instead of making up her own.

This is hands down THEE best UPS store I've ever done business with!!…read more The owners are genuinely wonderful people. Kind, welcoming, and always incredibly helpful. Every time I walk in, I feel like they truly care and want to make things easy. They consistently go above and beyond, whether it's shipping, printing, or helping sort out all the little details. They're patient, thoughtful, and always make sure everything is handled right. And I especially have to thank them for their patience with my endless Amazon returns, lol!! I've brought in more than a few, and they've always been friendly, efficient, and gracious about it. Great service is one thing, but genuine kindness is something else entirely. This place has both, and it's rare. I am so very lucky to have them in my area :D

I came in to return an item for my mom and the return was completed, but I felt unprepared when I…read morewas asked for the value of the item without knowing that information would be needed. The interaction also felt uncomfortable for me, which made the experience more stressful than expected. Clearer communication upfront about what is required for returns like this would be helpful. add: The response I received felt brief and a bit abrupt, which added to my discomfort in the moment. I was also asked for the value of the item, which I didn't have with me and wasn't aware would be needed for the return.

Overpriced printing services. Go to UPS or elsewhere…read more Went in to print two shipping labels. The manager (I assume) printed on recycled paper, both labels on the same sheet then proceeds me to charge 1.50 for printing services. 75 cents per sheet is ridiculous (except it was just 1 sheet with both labels on them). Pricing on the wall says otherwise and should be significantly less. The manager then proceeds me to ask me if I have my packages with me, I said no. I'd rather not give him the privilege to mail off packages to say there is volume and need for a mailnmore in Benicia.

Fast service. Great help with notary work, been more than 10…read moretimes and all experiences were good. I drop off FEDEX and UPS prepaid envelopes and they are very helpful and used to it. Quick drop!

I went to print out some tax papers because.my dumb printer stopped working. In the past, I had…read morealways used a flash drive to put files on and print at fedex before I had a printer. I went in and asked the associate (Santa) if she had a flash drive I could borrow cause I had my laptop with me. Can you set unfortunately?I would have to buy one, but she did one better. She showed me how I could print directly to their machines by emailing it to printandgo@fedrx.com. now I don't have to put all my files from my computer on a flash drive or carry my laptop around because I didn't have a flash drive. One of the 2 files was having trouble on their self serve machines and Santa was very kind and helped me and printed it from her computer with the code I was provided by print and go. Plus I just sent the files from my phone. This made my life so much easier. Now that I don't have to deal with a flash drive I'm definitely not buying another printer for home (pain in the @$$). I want to thank Santa so much for her help. She took some.stress.off.mt back.when I need critical documents printed from here on out.

Nice folks. Convenient location. I've started having all my wine shipments held here so I don't…read morehave to worry about being home to sign for them.

I arrived late looking for a package that had not been delivered. They turned themselves inside out…read moretrying to find that thing for me! They were tired, they wanted to go home and they never complained. They did find it eventually. I can't say enough good stuff about them going the extra mile.

The service and customer service is so bad. I ordered an item from Amazon then had to return it…read more Amazon replied return confirmed, ups would be picking it up. I wanted to know when the pick up was so I called ups early in the morning. They could not find any record of my pick up. I called Amazon they put in a new request. Here's were it got ugly. Left home, only to return at 2p and found a tag got. UPD attempted pick up. I called Amazon ups back 3x with no help. On the 4th call, got a live CS rep, asked for supervisor. Was pick on hold for 1hr with no answer back. Multiple call and an hr wait and still I have no resolution on when my pick up will occur. Now 2 days off from work and no pick up. This is the worst customer service experience I have ever received. No wonder your business is dropping

Awesome customer service!…read more Maritess is such a great help when it comes to printing out many attachments from an email and having it ready for pick up. *Email her what you want printed out, confirm with her via a phone call post sending the email, and set a time for pick up. Super easy! Support your local print and go store!

I went there for a notary service. Owners are very fast and friendly…read more Definitely would recommend uses them.

I love coming downtown and seeing what is new in the area. A lot of these stores change store…read morefronts or move locations so it's cool to see where they end up. This store is located in more of a warehouse type and it merged spaces with another store. They had so many different items to choose from, I bribe from lock sources bd found sources outside of town. My partner bought a Martinez shirt from them and let me tell you, the fabric is so soft. My friend bought a cute hair comb she has been looking for a while. They make all their designed there and are solely owned by the artist. This isn't your boring chachki store, but somewhere you can actually buy quality made goods. They had everything from clothing, candles, Taylor swift items, jewelry and so much more. The place was clean, the family that owns it is super sweet and can answer any questions. The store didn't seem cramped and put together well. I'll definitely be back!

My friend and I spent the afternoon in downtown Martinez and found this cute shop. This is a great…read moreplace to buy gifts for family and friends or for yourself. We talked to the owner Jenny for a little bit and she is the sweetest lady. She makes a lot of items she sells including patches for hats and ornaments for the holiday's. There's a whole section with Martinez merchandise, as well as candles, cards, clothes, hats, and stuff for kids. I enjoyed walking through the store and checking out everything. My friend bought some warm gloves and I got a pair of heart earrings for Valentine's Day. I'll be back to purchase her popular hand crafted Christmas ornament with a cat's backside and a snowflake covering it. This is a fun shop to check out!

I have always received such incredible Customerservice when I bring my packages to this location…read morethe ladies are very kind and reliable.

The gentleman on site who took care of my business this morning was courteous, professional,…read moreno-nonsense personable, and above all, knew EXACTLY what he was doing. I am most thankfully impressed!