I have been remiss is posting a review of this business. I have been coming here for the last few…read moreyears - a regular jaunt, often times to return something my wife purchased from Amazon. I have gotten to know the great people who work here, especially Nary who always greets me with a smile. In reading some of the prior reviews, something didn't seem right - in my opinion (having been to this business hundreds of times over the past 5 years), the negative reviews are not at all representative of this business or the people who work there. The team at the UPS Store in Alamo is simply outstanding. Nary, Jennifer, Vishwa, and Kianna always go above and beyond to make every visit smooth and pleasant. They handle everything with professionalism and genuine friendliness, whether it's shipping, printing, or problem-solving, or dropping off that Amazon return. It's refreshing to work with a group that takes pride in great service and remembers their customers by name. A huge thanks to this hardworking team for consistently making the experience quick, reliable, and enjoyable!

This place sucks for one reason...well, maybe two reasons only: They charge you 5 dollars to send…read morethem an email to them to print out your label if you accidentally forget to print it out. That should be a crime. That should be a courtesy service, not a chargeable offense. Secondly, the customer service is sub-par due to the limited knowledge base of some of the employees. I asked a couple of basic questions and I got the thousand yard stare. Do better...PLEASE!

We came here for the Notary service, and we were not at all disappointed. The notary is the…read morebusiness owner, who gave us his full attention in doing all the tasks that notaries do when witnessing the signature of an important document. He dutifully checked our IDs, and ensured that all the paperwork, fingerprints and logging were done carefully and properly. Best of all, each signature was very inexpensive, as we only had two signatures to be recorded - $15/signature, which is the going rate for getting notary services at a local copy/mail/package estabilshment like this. Yes, we shopped around! And best of all, the notary at Copymat is always here, unlike other package shipping/copy places where notary services aren't always available. I would not hesitate to call upon Copymat again for future notary duties in this area! Thanks Copymat, you got the job done for us!

I can't recommend Copymat Walnut Creek enough. As a paralegal at a local firm, I recently had an…read moreurgent, large-scale printing project with a fast-approaching trial deadline. On Wednesday, February 18, I reached out needing two full sets of trial documents totaling more than 5,400 pages, with everything completed before the following Monday. After calling multiple large chain print shops and being told the turnaround wasn't possible, I contacted Copymat and spoke with Shawn, the owner. Shawn and his team immediately stepped in with professionalism, clear communication, and a genuine willingness to help. They completed the entire project by Friday morning, allowing me to finalize everything by Friday afternoon and stay fully on track for trial. The quality of the work was excellent, the turnaround was incredibly fast, and the customer service truly went above and beyond. It was a huge relief during a stressful week, and I'm extremely grateful for their help. Copymat Walnut Creek absolutely saved the day for our firm, and we will definitely continue using their services. Experiences like this are exactly why supporting local small businesses matters.

I came here to print some flyers for my son's school. Everything came out great! I was able to do…read moresome shredding, make high volume prints, and purchase the folders right there. Boom, done! The owner was incredibly kind and the prices are reasonable. This is a local gem, looks like they also do anything that a fed ex can do! (Plus mailbox rentals and notary).

Mike was really helpful with getting my flyers made in time despite the time crunch towards closing…read morehours. If you need to get any copying done in Walnut Creek, this is the place to go. Prices are very reasonable. Highly recommend.

I don't know why people complain or rate this location poorly. They've been nothing but helpful…read moreevery time I've been there for any reason. Shipping. Drop off. Print jobs. Rush printing. Questions. I am literally sitting here right now listening them handle all kinds of customers in person and on the phone and in each case they're professional, helpful, and efficient. When I have the time on a printing project I'll use another locally owned printer who's great, but these folks are great in a pinch and I've never had an issue with them, even if I'm the one that screwed up something.

Had a shipping label provided by a seller for FedEx so I came here to have the item boxed and…read morepacked. Store is very clean and the rep was nice, but when I looked at the total, it was $38 and had two boxes. I asked why there were two boxes when my item was already in its own box and only needed to be bubble wrapped and put into one box. He stated that it needs to be in a box within a box and they always do this. I told him that it's ridiculous especially when they are charging $17 a box. No offer to take off a box and pack it how I requested. Will do my best to avoid using FedEx moving forward.

Great service, convenient and great value! Scheduled online and notary showed up at the door as…read morepromised :)

Nice, fast, and well priced! I requested a notary and only a few hours later Maya came.read more

It stinks in that store, literally and figuratively. The owners' attitude (both husband and wife)…read morestinks. One time I returned five small packages from Amazon and the rude wife asked me, "Don't you ever keep anything from Amazon?" When I asked her if there's any problem with me returning items from Amazon, she got quiet. Another time, I got there 15 minutes before closing and she denied me service saying they're done for the day. When questioned why since there's still 15 minutes left until closing, she nonchalantly told me to come back the next day. No apologies whatsoever. Seriously, these owners don't care about customer satisfaction. Never again.

This store is an absolute pigsty. It's a complete disaster inside work aren't really friendly when…read moreyou walk in the door last time I was there. The lady told me to finish my food and don't talk while I'm eating don't go here go to Whole Foods instead

Great store always have supplies available and owner is very helpful when I needed supplies to move…read moreout my apt .

Needed two over-sized, odd-shaped boxes for items I ship from my small business. I tried USPS,…read moreonline, Lowes, Office Depot, Home Depot - even checked out availability and pricing on ebay and Amazon. No one had the right dimension box or I would be forced to spend $50-$200 for a pack of multiple boxes. I was at my wit's end, trying to figure out how to ship two important orders without spending more than I wanted to on a shipping box. I finally called UPS to ask if they had the right size for me to purchase - although I did not want to use UPS as a carrier, preferring USPS - they told me they did not even carry the size box I needed, but referred me to this establishment. From my first inquiry phone call to the next day purchase of the boxes, I had a courteous man immediately help me with my shipping needs. The pricing was very reasonable. The shop is fairly small, but they carry a large assortment and range of box sizes. I went in sort of end of day, an hour before closing. and I was served with courtesy and care. This will now be my "Go To" shop for shipping supplies.

Laura was fantastic. Set up a new P.O. Box, I was in and out in ten minutes. Super professional, on…read moretop of the paperwork. So glad this is my new UPS Store! (This was my first day in my new hometown btw...nice way to start it!)

Dear UPS of Walnut Creek::…read more You guys have the most amazing employees. I want to put the spotlight on Laura and the gentleman whose name I can't remember! Every time I come in to mail or return clothes, they're so helpful. So kind. Willing to do anything to make the process more efficient and pleasant. Not every UPS location is like this. I go out of my way to frequent this specific location, because of your staff. Thank so much Laura for all that you do. Thank you for smiling at everyone that walks through your doors. You have no idea how much of a difference you make in my day.

Great local business! Friendly, efficient and they do an amazing job with packing and shipping.read more

Great people and great service; I had the need for extensive notary services and secure shipping of…read moredocuments to Zimbabwe....quality assistance and service support...5 star all the way.

We often hear about customers being rude to service workers, but what about when the customer…read moreservice workers are deliberately rude, dismissive and passive aggressive towards customers? I always try to be friendly and respectful to all workers. I have worked in customer service for years and owned a business and believe in treating others as you would like to be treated. I come in to the Alamo Post Office and I am in a very good mood and end up leaving feeling horrible due to what I believe as deliberate passive aggressive behavior towards me from Ali. I understand it can be very frustrating to work in this industry, but to take your anger out on customers is not right. I could tell he was frustrated because the tape in his register to print my label broke off in the machine and he was frustrated. I could feel he was angry and took his frustration out on me and was deliberately trying to provoke me by telling me to move aside, because he didn't want to deal with my package shipping to Canada because it takes longer to process, then he tells me to fill out a form which took less than 30 seconds so he could push me aside to wait on the next customer. I felt ignored and dismissed. He takes at least 10 minutes with this customer and is nice as pie to her and others who walk in and deliberately ignores me, snaps at me for not signing the form and prolongs my wait again. I feel it was done intentionally by his actions. After he is done with this customer he delays me again and says he has to go lock the front doors because it was 5pm closing time, and he didn't lock the doors actually because a customer walks in afterwards to ask about getting a passport. Again, he stops finishing my transaction and continues to chat with the postal worker next to him as if I am not in front of him. He was deliberately ignoring me to provoke a reaction out of me to justify his dismissive behavior. It was so obvious by his behavior. I told him I was frustrated because I was returning a damaged product and for me to have to spend over 30 minutes in the post office, to make a return and pushed aside disrespectfully when I was kind to him is wrong. Then, he tells me it is $43 to ship my very small box to Canada and the cheapest rate, he thinks, but says I can come back tomorrow because his computer is only showing $43 as the cheapest and he cannot or will not try and figure it out because obviously I am not worth his time, and after he has made me wait almost 30 minutes!! I could maybe understand his disrespectful behavior towards me if I was a rude customer, and I was NOT. The last 3 times I have gone into this post office it has been extremely long wait times, their computers aren't working online or the tape breaks in the register...and unreasonable wait times. They use very antiquated systems as well. I will NEVER go here again. UPS across the street is much more efficient.

Years ago, the service was great. But it has changed so much. Now the waits are very long. Mail and…read morepackages get "lost".