Stopped by here to fax some documents and was pleasantly surprised with the welcoming customer…read moreservice. Very rare to receive good customer service these days. I was surprised to see all the services that are available at this store. Why go to the library when everything can be done right here? Parking is available near the entrance of the store, which comes in handy if you have lots of packages to ship out. I will come back to handle my shipping and business needs.

Have a return to drop off at a FedEx location…read more Came here because the dogs say they are a FedEx satellite office Problem is.. they cannot read / scan the QR code here The people were nice and tried to be helpful, but FedEx corporate needs to get their technology to all locations!!

Went out of the way (about 30 mins) just to send off a passport application. We meant to drive out…read moreof the way because appointments are not needed at this USPS site. Online it says that passport service is available from 9:30-11 (on Saturday), but when we got there on time, this was not the case. Q, the representative up front told us he was working up front by himself until 10ish, and that the hours were extended until noon because of that. In other words, we would have to wait. We were annoyed at the inconvenience since we drove out of the way, but were understanding so we asked if he could give us a call when his colleague was available. He agreed. We went across the street for breakfast and Q eventually called us back. We arrived and Q took great care of us. He was very professional and thorough, which we appreciated. He apologized for the inconvenience and made sure to answer any of our questions. Shout out to Q for grade A service!

This is a good all-around post office serving the Birmingham, Alabama suburb of Hoover, Alabama…read more The service was friendly enough and I was in and out in pretty much no time flat. I would recommend here.

Went two days in a row and had no wait and the postal lady that helped me both days was the most…read morepleasant and smiling and giving off great energy. Both times she was the only one on the line and didn't rush me or seemed overwhelmed with my questions.

It's always nice to have a neighborhood post office. This one is very centrally located for anyone…read moreliving in the Bluff Park area. It's right next to the main gas stations, gym, grocery store, pizza place, and pharmacies, so you always have an excuse to swing by. Since it's in the main Bluff Park shopping center, there is more parking spaces than there are people in the neighborhood. If you've got letters, this is a good place to mail them.

Not sure of the name of lady who helped me out this morning, but she made my entire experience so…read morepleasant and explained everything I asked her. I was so happy with my experience. It took me less than 5 minutes to do what needed to get done, and she was so thorough with making sure to answer any questions. She was super sweet and very personable. I was just super pleased with the efficiency of this employee and the friendly service. She got her job done, and I got mine done. She really made me feel welcome today.

This was a MUCH better experience today than I've experienced at this location in the past. Today I…read morehad Jan Kennedy helping me. I don't know if she's the same hateful lady that I encountered earlier this year or not, although. I suspect not. But even if she is, she was much more pleasant today. I had to send an official document to the city of Birmingham and wanted a signature card with it. She helped me to find the correct documents to do so. So happy to have had a better experience today!

I'm back to this post office today and it was a wonderful experience. Kennedy is always so sweet…read morebut the only time I've ever seen a stress is when she doesn't have help and when she has to take a break to take her meds or go to the bathroom. Instead of bashing this lady, try understanding. I love her!

I called ahead to confirm whether I could get a passport photo taken and specifically asked if an…read moreappointment was required. I was told I could walk in without one. Based on that information, I drove 30 minutes to this location--only to be told when I arrived that passport photos are by appointment only. That means I wasted an hour round trip because of incorrect information given over the phone. To make matters worse, there were multiple people already waiting, including some with appointments who had been there for quite a while due to what I was told is a new employee still learning. I understand that new staff need time to get up to speed, but giving out inaccurate information causes real inconvenience for customers. If you're unsure, please take the time to verify instead of providing the wrong answer. This experience was frustrating and a complete waste of time.

So the post office catches a bad rap and for the most part they earn it. Today there was a very…read morenice and helpful young man working the counter.

It wasn't until recently that I knew this UPS store location existed. I had to do a return for…read moreAmazon and this location was listed as a drop off place for the return. It's a convenient location for me so when I had another return recently, I chose to have it dropped off at this location. It's a very easy process to drop off returns for Amazon. I don't have to worry about having a box or a printed off label. I simply have the UPS store worker scanned the QR code that Amazon provides and they give me a proof of return drop off. That's it. I'm sure I'll be back at some point.

This UPS store provides Excellent customer service and has a friendly staff. I am grateful they…read morewill box everything up for me too!

I am always happy with this place. Even when there's a long line it moves fast. The employees at…read morethe counter are almost all knowledgeable and friendly. I know some people like to criticize the post office but I have no complaints.

Listen, this is one of the best post office locations I've ever been to in my life. I went around…read moreChristmas to mail some gifts and even with a line, they were pleasant and helpful. I didn't detect one bad attitude, which is not often the case at other post offices. I wish this location was more convenient because I definitely prefer the service I received here over what I've encountered elsewhere.

The usual ladies that are normally here were not in sight. There was another young lady that was…read morenot in postal uniform, just street clothes and a ball cap. I believe she had an ear bud in her hear and was having a conversation with someone as she was helping the lady before me. She spoke and the customer asked her to repeat herself and she indicated it wasn't directed at her. When I asked if I should give her my stack of Christmas cards or drop them in the drop slot, she said it didn't matter. But then when I handed them to her, she acted annoyed. Maybe she's just having a difficult day. I try to always give grace.

Came in today to try to send a box out, the box I had was a little big and asked if they had…read moreanything that I could use to pack my box. The lady at the front said no (which is fine, I don't mind) but then she saw my box open and proceeds to say "We don't even have tape". !?!?!? How come the whole point of this place is to send stuff out and they don't have tape?