The clerks, in particular, Tony, were so helpful and friendly to me and everyone in line. I needed to have my fingerprints taken and Tony couldn't have been more helpful. Thank you. read more

This office is a joke. Staffed by insulant, non-caring "government employees, who could give a rats ass about your delivery issues. After the third missing package, I visit this office to talk with them about the issues. Nick, the hippy looking rat with the unkempt beard and "I just rolled out of bed without a shower" look (odd as to what his name rhymes with) tells me the packages have been stolen as they have been geo-tracked to being delivered. I tell him, I am monitoring my computer for deliver updates, and no less that two minutes after showing delivered, I walk out to find.....NOTHING. First package, I accept it. Fast forward to the third missing package in a week and I not only smell smoke, I see the fire. You employ thieves. Get your shit together, USPS. No one cares about you. This is why we have FedEx and UPS. To take up the slack your agency has become over the last several decades. read more

They are rude as hell over there. The only person polite is Vega. Also dont try to argue cause their head honcho will tell you they ate the government and you will lose!!! read more

I know USPS has some issues...ok, A LOT of issues and I give folks a significant amount of grace and courtesy. But today, no no no. Nick, please consult a manager and consider taking some time off and come back when you're willing to address these significant issues with your supervisor. I noticed after a couple of weeks I wasn't getting my mail to my box. I have had non stop issues with 1. Getting other people's mail in my box (despite reporting it several times, there's a GIANT sticker in my box with my last name...filling out forms twice that say (my last name) ONLY delivered here. 2. Packages disappearing despite being marked as delivered (only to be found days later down the street at an entirely different building, on the same street but literally a block or two down...)...3. Now this issue of NO MAIL getting delivered. Because of the previous issue I had FINALLY gotten a direct lane for a guy named Dave who has been helpful in the past, but most often when I call doesn't pick up and the voicemail box is "full" which I'm told by three people including Dave himself is intentional bc he would never be able to return all the voicemails he gets. So after noticing I wasn't getting any mail, I call Dave on repeat until he picks up. Turns out the "outgoing mail" slot had been broken for some time which means me and none of my neighbors were getting their mail and NO ONE notified us. Nothing on the box to say "hey you can pick up your mail here" which is what I've been told three times now is *supposed* to happen and hasn't. I was then told the entire box would have to be changed and we would all be getting new keys. It's been weeks now and I've come to pick up my mail today and this Nick guy tells me he "thinks" it got fixed and he "assumes" that means our mail will be delivered to us. I ask him again if he can be sure because this has happened multiple times now that I've had to come down when something mysterious goes awry with our shared mailbox and he throws his hands up and goes "what do you want me to do?" Uh, well, for starters, have a definitive answer about where my mail is, whether or not the box is ACTUALLY fixed and notify your supervisor that none of my neighbors knew either that their mail was available for pickup at this location. I tried calling the USPS customer service line before coming in and literally every directory option I chose led me to being hung up on *including* the Fraud line for federal investigations. Literally. It just hangs up. I informed this guy of that and he says "that can't be true"...excuse me?? How and why would I just make up a story like that?? This entire experience is ludicrous and he clearly needs some more education and training. When I asked who is above him who might have an answer, he says Dave. I said ok well Dave doesn't know either, who can I talk to them? Well a supervisor. Ok well who is your supervisor? We have three. Ok dude well who is one of them? And he refused to give me a direct answer other than they aren't here and they're in Portland. Shake my head dude. Cmon. I'm looking for solutions and answers and you are literally standing in my way. Go take a break and come back when you're willing to do your job. read more

I had a problem. My Aunt died and I was the Trustee of her Trust. She lived in Cheyenne and I live in Medford. While in Cheyenne I thought I had her mail service handled. The Post Office there said they would call me if there was a problem No call and I returned to Medford. Well there was a problem because I leaned her mail was being stamped deceased and returned to sender. So we would not be getting bills or tax statements from her investments. So I asked for help from the USPS online, explained the problem (I am in Medford and her post office is in Cheyenne). What can I do to start getting her mail forwarded? I get a nice email form Dave at the local postal annex saying the problem is solved and to bring documents giving me authority to handle her mail and they will take care of it. I go and instead of Dave I get a supervisor, Mr Vega, who looks at the Trust document naming me a Trustee and my rights and authority it grants me. Then immediately tells me he can do nothing because she lived in Cheyenne. It doesn't make sense to me but he says I have to go to Cheyenne to take care of this problem. Nothing I can do, so I leave mad. The next day while trying to contact someone in USPS to file a complaint, I discover USPS guidance on how to forward a deceased person's mail when you do not live in the same location. Pretty straight forward (no pun intended); you take you documentation to your local post office and they will see to it that the mail gets forwarded. Sounds like what I tried to do and what Dave said in the email to me on how to handle the problem??? So I inform via email Dave of the USPS guidance on the problem. He replies that Mr Vega wants to talk to the Estate Attorney who wrote the notarized Trust Document. There was no Estate Attorney. By way of background, I had no problem using the Trust document In getting her annuity/insurance policy to pay, the State of Wyoming retirement and tax information, release of the body from the coroner to the funeral home, liquidation of her investments with Edward Jones, etc. ALL THIS WITH ONLY THE TRUST DOCUMENT. Now Mr Vega wants all these other processes documented. I believe he was just being vindictive because he was shown to be wrong about the ability to take action on the forwarding of my Aunt's mail. All this process further delayed getting the mail started again and we lost all the mail returned to senders. I tried to file a complaint with the USPS, but unfortunately when you file a complaint it goes to you local post office to handle and guess who is responsible for addressing the complaints, Mr Vega. read more

Fucking joke... I was walking up to the door and the dude shuts it in my face and says they're closed.

not impressed. the guy, Carlos, was very rude when I made a simple mistake regarding my envelope. I had a green tag with the recipients address on there. I figured this would be used as the way to direct the mail to its destination. after i hand the letter to Carlos, he says "what? you never written a letter before? fill it in" to which i respond and explain my original thinking. after that he and i said nothing. now i imagine that Carlos is mostly grumpy cause he works at a dumpy post office, that doesnt take care of its workers (he was the only one manning the front desk at 3pm on a Friday). but either way, there was no reason to take it out on me. goodbye USPS, hello UPS or FedEx. read more

So annoying when you lock the lobby for no reason. It's 7pm on a Thursday and you are randomly closed again so we all have to go downtown. All I want is the self serve package ship kiosk at a normal business with ethics like new seasons, Fred Meyer, chase bank anything is better and more dependable then this post office listed as 24hr lobby w/ access to PO Boxes is a joke! read more

Please AVOID this post office if at all possible !!!! One incident was waiting until 8:50 for the curtain to raise when they are supposed to be open at 8:30. No apologies either just cold arrogance from the skinny Asian fellow who wouldn't make eye contact and is never really very friendly. Another incident was a package that when I looked at its tracking history was marked as delivered but was actually sitting in their back room on a shelf with perishables inside that they would not take any responsibility for. These are just two of several others. Do yourself a favor, use FedEx or UPS and have your items shipped via other carriers if you can. One star is a gift. Must be nice to be a federal worker on our dime. read more