convenient that i live so close to this location but i could see many faults in this particular…read morelocation. parking in this area could be tough during peak hours since this is downtown. there is plenty of street parking and lot parking but there's a lot of foot traffic so please be cautious. a little bit dirtier/messier than your average usps but i think its because the automatic doors on both sides open and close when people just walk by. within the last month i noticed that the after hours drop slot for packages has been locked. iono if this is bc of a security concern or because of the holiday in flow but keep in mind if you plan to print and drop off your labels ahead of time.

I love their employees.they are super nice and they know their stuff. Very convenient, available,…read moreand prices compared to ups are nothing . Even when there Isa live, it moves.. I go there at least : times a month. Thanks USPS . We need u in Los Altos

Workers are friendly, but very slow queue due to lack of staff. Had to dropoff a package with…read moreprepaid label (1 min transaction) but there was only 1 worker helping out, so took 25 min. Place is clean. Parking is reasonable

Can no longer deliver mail or packages since all the waiting is for documentation or passport…read morestuff. No idea why they don't just separate the services. Takes 20m to mail out a pre labeled package.

had an outstanding experience with Suneela at the Milpitas Post Office while applying for passports…read morefor the first time with my son. We were both a bit nervous going in, as we weren't familiar with the process or the paperwork involved, but Suneela made everything incredibly smooth and stress-free. She was not only highly knowledgeable and efficient, but also patient, friendly, and genuinely kind. She walked us through each step with clarity and confidence, making sure we understood everything and that all our documents were in order. Her professionalism was exceptional, and her warm, personable demeanor--along with her sense of humor--made the entire experience enjoyable. It's rare to come across someone who combines expertise with such a positive attitude. Suneela truly goes above and beyond, and it made a lasting impression on both of us. I highly recommend visiting the Milpitas Post Office for passport services, especially if it's your first time. Ask for Suneela--you'll be in excellent hands. Thank you again for helping us prepare for our trip next year!

I know obviously it's a USPS and they're always understaffed so they're stressed. But this time I…read morecan't give grace, they don't have the self kiosks at this location. I needed to get my shipping labels printed out since it's prepaid, & Depop even said I can ask USPS to print out my labels for me, I see others do the same. When I get to the front, I ask the guy if he can print out the shipping labels for me, instead he goes on a list of what I have wrong and made me look at the board of how I should have my packages... I didn't seal up my packages yet because I didn't have my labels. He said he can't print my labels out, I have to do it at home. It would've saved me and him time if he just answered my initial question. I also swear he could've printed them out, he just didn't want to Update: I had to prove it to myself & he was lyinggg! I went to another USPS & they easily printed it out for me

The staff at this post office are efficient and good and helpful…read more Some of the customers seem to blatantly ignore the sign that is hung inside - no dogs allowed unless it's a service dog. My experience yesterday left me feeling scared and unsafe, including two kids who seem to have been shook up by two different dogs brought in by two different customers. One particular dog was big and sort of jumped at a man as he was exiting and the owner disregarded the sign about no dogs. The second dog was a waggy-long leash hairy dog going and sniffing people... and the wonder didn't do anything. The kids were shuffling trying to avoid the dog. People with dogs: please respect signs, please respect others space and keep your dog on a short leash.

I needed to drop off a package and some mail before picking up lunch…read more It's a very small post office. When I arrived, there were 8 people ahead of me and only one postal worker at the counter. I wasn't sure if I should wait it out or leave. Luckily another postal employee came to help. The started moving faster. I was there for about 20 minutes before I was done. One of the employees, that arrived to help, was being very rude to the customers. It was completely obvious she didn't like her job. How sad. It doesn't take much energy to be nice to someone.

This place used to be OK. But I will never go there again. When you approach the desk and greet the…read moreworkers (all of them) they never answer back unless you are caucasian. I believe they are all racists. If you want to be treated badly, rudely, mockingly, and inappropriately, and never helpfully. Then you have to come to this miserable post office.

I have never written a Yelp review and didn't think I would ever write one about a post office. I…read morehave had okay experiences here in the past, but today had a different person helping me--a more senior woman with glasses who was incredibly condescending and rude, to me and to every other customer I heard her interact with. It didn't help that all other customers, including me, were people of color and this woman was Caucasian. One example was when I asked, "Could I add tracking to this package?" and she snapped back, "What do you think this is?" I also overheard this exchange between a different customer service rep and a customer next to me: "Where is this package going?" "To China." "Of COURSE it is." It's a sunny 77 degrees on a Saturday afternoon and you're supposed to be providing customer service. This simple trip to the post office left me with such a negative feeling because of the interactions I experienced in 15 minutes--condescending, aggressive, with racial undertones. Not fun.

If I could give this post office zero stars as I would. They lost my package on a Monday but marked…read moreit as delivered at a PO box at this location. I went there physically on Wednesday and the woman at the front desk had me write down my name and personal phone number on a print out of my tracking information saying they would call me if they found it in the back because the mail was unsorted. I then got a call the next day where she lied to me saying that the carrier had it and was going to deliver it that day. Spoiler alert, they didn't because it was fully lost. If you get a package saying it was delivered to a PO box at this address, be prepared to file an inquiry and get a refund that way because you're never going to see your original order. Waste of time and gas. This post office should straight up be investigated for mismanagement because something is fundamentally wrong there.

Long lines and inefficient processes. Someone needs to come in and fix their systems and processes…read more Small tasks take 30 minutes and you're in line forever.

For the passport office, the young indian man who helped us take passport photos for our two month…read moreold was amazing and did a fantastic job. He is awesome and even retook photos until it was done well. The older asian lady working with him is awful, though. She wasn't even servicing us and still had the time to throw sass at us? Her attitude is so unnecessarily combative - she is trying her hardest to create a toxic workplace environment. Btw, I overheard that if you are exactly 5 min late to your appointment, she will go on a 15 minute break and close the office until she is back? Extremely rude and unprofessional. 3 stars since the young indian man is a 5, and the mean old asian lady is a 1.

If you have any question regarding passport per Simi they don't answer any question related on…read moregetting a passport. They are not allowed to answer. I was just going to ask if it's the same form for my minor, and by the time of appointment where and who should we talk to. She saw that I was holding the form and as soon as I approached her, she blocked me right away by saying "we don't answer any question regarding passport". She didn't even gave me a chance to talk or ask. She don't even know if I wanted any other service. So if you see Simi on a Saturday don't even bother to ask I guess she's only there to her co worker and sit there. A Lazy worker that just want to earn money but don't want to work. No customer service at all.

Its a hit or miss with customer service. The guy that runs the office is really helpful, can seem…read morevery direct but nothing too extreme. He's actually really helpful every time. Cathy, on the other hand....I guess depending on her mood. She can be so condescending to customers, getting irritated and rolling her eyes, talking to them like theyre five yrs old...especially if they dont understand. I caught eye contact with her before when I felt she was being rude. Then another day she seems nice, but its all a facade (If you aren't happy, find a new job because this one requires consistent good customer service). The other ladies are nice, its just simple, no drama. This location has a slightly lower price for p.o boxes, which is why I rent one there.

I constantly visit this location because it is the closest to me. I have noticed previously the…read moreway an employee talks to customer and today I experience it. I believe when you ask for a product is because you already know what you want. Unless you're asking if unsure of what you need. Employee is very condescending and talks to you like you're 5 yrs old and maybe because I don't look Caucasian because I'm not, makes her think when you're not from this country you don't know how to write an address on an envelope. I think we all know how to write an address especially when you're 45 yrs old not 5.

The best Post Office I have ever experienced. The staff is consistently kind, helpful and…read moreefficient. I no longer avoid going to the Post Office.

You fall in line and wait for a long time just to have a clerk with an attitude tell you they don't…read morehave a pre-paid stamp available and tell you to go to another location.