If you want to experience the absolute pinnacle of atrocious customer service, look no further than…read morethis Hope Street USPS location. During a recent visit, I simply asked a staff member (a middle-aged, bald man) to confirm if I had placed my prepaid packages in the correct drop-off area. Instead of a standard professional response, he exhibited unprovoked hostility. His face turned visibly red with anger, and he glared at me in dead silence for several uncomfortable seconds, looking as though he was on the verge of a physical outburst. When he finally spoke, he aggressively snapped, "What would you do if I didn't answer your question?" It is completely unacceptable that a publicly appointed USPS employee can display such blatant, passive-aggressive hostility toward a customer asking a basic operational question. This level of unhinged behavior should result in immediate disciplinary action. Local management and the Postmaster need to review the conduct of their staff immediately. Employees who actively antagonize the public and face zero consequences do not belong in customer-facing roles. Frankly, an automated robotic kiosk would be infinitely more helpful, efficient, and respectful than the current staff.

convenient that i live so close to this location but i could see many faults in this particular…read morelocation. parking in this area could be tough during peak hours since this is downtown. there is plenty of street parking and lot parking but there's a lot of foot traffic so please be cautious. a little bit dirtier/messier than your average usps but i think its because the automatic doors on both sides open and close when people just walk by. within the last month i noticed that the after hours drop slot for packages has been locked. iono if this is bc of a security concern or because of the holiday in flow but keep in mind if you plan to print and drop off your labels ahead of time.

Workers are friendly, but very slow queue due to lack of staff. Had to dropoff a package with…read moreprepaid label (1 min transaction) but there was only 1 worker helping out, so took 25 min. Place is clean. Parking is reasonable

Recently left town for family emergency and put vacation hold of my mail on both P.O. Box I rent…read morehere and my home address as well came back and went in to counter to pick up my mail and was told none for home accumulated but I had received notifications I was getting mail while it was on hold so I have no idea where my mail went. Just noticed yesterday some extremely important paperwork was returned to sender from my P.O. Box, this is unacceptable, to be paying for a P.O. Box every six months to have my important mail sent back and possibly never receive.

Service - great Quick and friendly and way nicer than my…read morehome sub station I like Milpitas! I will use this office again.

had an outstanding experience with Suneela at the Milpitas Post Office while applying for passports…read morefor the first time with my son. We were both a bit nervous going in, as we weren't familiar with the process or the paperwork involved, but Suneela made everything incredibly smooth and stress-free. She was not only highly knowledgeable and efficient, but also patient, friendly, and genuinely kind. She walked us through each step with clarity and confidence, making sure we understood everything and that all our documents were in order. Her professionalism was exceptional, and her warm, personable demeanor--along with her sense of humor--made the entire experience enjoyable. It's rare to come across someone who combines expertise with such a positive attitude. Suneela truly goes above and beyond, and it made a lasting impression on both of us. I highly recommend visiting the Milpitas Post Office for passport services, especially if it's your first time. Ask for Suneela--you'll be in excellent hands. Thank you again for helping us prepare for our trip next year!

The staff at this post office are efficient and good and helpful…read more Some of the customers seem to blatantly ignore the sign that is hung inside - no dogs allowed unless it's a service dog. My experience yesterday left me feeling scared and unsafe, including two kids who seem to have been shook up by two different dogs brought in by two different customers. One particular dog was big and sort of jumped at a man as he was exiting and the owner disregarded the sign about no dogs. The second dog was a waggy-long leash hairy dog going and sniffing people... and the wonder didn't do anything. The kids were shuffling trying to avoid the dog. People with dogs: please respect signs, please respect others space and keep your dog on a short leash.

I needed to drop off a package and some mail before picking up lunch…read more It's a very small post office. When I arrived, there were 8 people ahead of me and only one postal worker at the counter. I wasn't sure if I should wait it out or leave. Luckily another postal employee came to help. The started moving faster. I was there for about 20 minutes before I was done. One of the employees, that arrived to help, was being very rude to the customers. It was completely obvious she didn't like her job. How sad. It doesn't take much energy to be nice to someone.

This place used to be OK. But I will never go there again. When you approach the desk and greet the…read moreworkers (all of them) they never answer back unless you are caucasian. I believe they are all racists. If you want to be treated badly, rudely, mockingly, and inappropriately, and never helpfully. Then you have to come to this miserable post office.

I have never written a Yelp review and didn't think I would ever write one about a post office. I…read morehave had okay experiences here in the past, but today had a different person helping me--a more senior woman with glasses who was incredibly condescending and rude, to me and to every other customer I heard her interact with. It didn't help that all other customers, including me, were people of color and this woman was Caucasian. One example was when I asked, "Could I add tracking to this package?" and she snapped back, "What do you think this is?" I also overheard this exchange between a different customer service rep and a customer next to me: "Where is this package going?" "To China." "Of COURSE it is." It's a sunny 77 degrees on a Saturday afternoon and you're supposed to be providing customer service. This simple trip to the post office left me with such a negative feeling because of the interactions I experienced in 15 minutes--condescending, aggressive, with racial undertones. Not fun.

Had an item I was shipping out, but had no clue what the process was. I rarely go to the post…read moreoffice which is once every couple of years or so, but seen how easy the process was to ship an item out. Very spacious parking with a retail store that can assist or answer any questions you have. I needed to ship a real small item that didn't require a box, so I wasn't sure what I needed. The lady at the register was very nice and helpful. Offered the right item and tape to seal my package.

If I could give this post office zero stars as I would. They lost my package on a Monday but marked…read moreit as delivered at a PO box at this location. I went there physically on Wednesday and the woman at the front desk had me write down my name and personal phone number on a print out of my tracking information saying they would call me if they found it in the back because the mail was unsorted. I then got a call the next day where she lied to me saying that the carrier had it and was going to deliver it that day. Spoiler alert, they didn't because it was fully lost. If you get a package saying it was delivered to a PO box at this address, be prepared to file an inquiry and get a refund that way because you're never going to see your original order. Waste of time and gas. This post office should straight up be investigated for mismanagement because something is fundamentally wrong there.

For the passport office, the young indian man who helped us take passport photos for our two month…read moreold was amazing and did a fantastic job. He is awesome and even retook photos until it was done well. The older asian lady working with him is awful, though. She wasn't even servicing us and still had the time to throw sass at us? Her attitude is so unnecessarily combative - she is trying her hardest to create a toxic workplace environment. Btw, I overheard that if you are exactly 5 min late to your appointment, she will go on a 15 minute break and close the office until she is back? Extremely rude and unprofessional. 3 stars since the young indian man is a 5, and the mean old asian lady is a 1.

La señora que me atendió fue súper grosera y poco amable. En lugar de ayudarme o explicarme las…read morecosas con paciencia, me hizo sentir muy mal y terminé llorando. Yo estaba ahí tratando de hacer todo correctamente y creo que nadie debería ser tratado de esa manera, especialmente cuando uno está haciendo preguntas porque necesita ayuda. The woman who helped me was extremely rude and unhelpful. Instead of helping me or explaining things patiently, she made me feel terrible and I ended up crying. I was there trying to do everything correctly, and I don't think anyone should be treated that way, especially when they are asking questions because they genuinely need help.

Its a hit or miss with customer service. The guy that runs the office is really helpful, can seem…read morevery direct but nothing too extreme. He's actually really helpful every time. Cathy, on the other hand....I guess depending on her mood. She can be so condescending to customers, getting irritated and rolling her eyes, talking to them like theyre five yrs old...especially if they dont understand. I caught eye contact with her before when I felt she was being rude. Then another day she seems nice, but its all a facade (If you aren't happy, find a new job because this one requires consistent good customer service). The other ladies are nice, its just simple, no drama. This location has a slightly lower price for p.o boxes, which is why I rent one there.

Worst post office I've been to. I've gone about four times, and every single time I've had to…read moreinteract with the front desk, it's been bad. I come here because the self-service machine usually works, but when it's down, I'm stuck dealing with the staff -- and they're consistently awful. Every one of them seems to hate their job: constant sighing, rude attitudes across the board. I have no idea how they all still have jobs, or how this place is still running.

Always helpful and pleasant Newark PO is my go to, because…read morethat's where I go! Obviously, as I live here...

Not the best customer service. Came to pick up mail that was sent here from my apartments. Already…read moreinconvenienced with that. There's 6 people in line in front of me. Trang is the one helping me next at the counter and I give my ID, I let her know my address doesn't reflect where my mail is sent and she says she has to help the person behind me while I write my address (mind you it took less than a minute to write my address down) while I'm waiting 3 other people get helped behind me and now I have to wait even longer because of her inconveniencing me. I understand being patient, but what's the purpose of skipping me.