This place is a lot bigger than most post offices. It had a lot of mailboxes. The place itself…read morewas busy, and they had like 3 to 4 people at the windows, so the line moved fairly quickly. They were really nice when they helped you. Not all grumpy. This location was clean and organized.

I am updating my review and bumping rating from 1 star to 3 stars because my family in Taiwan…read morefinally received the birthday card and Mother's Day's card now (it took a month to deliver, both birthday and Mother's Day have passed). But at least my lovely cards not lost in a hole somewhere. It is indeed priceless to see how much my 4-year old niece and my mother love the cards I sent. Lesson learned here - when sending greeting cards overseas, better give USPS at least 4+ weeks lead time to ensure your cards arrive on time and save yourself some anxiety.

You know when you have a phenomenal customer experience and you want to tell all your friends and…read morefamily? I had that today at the UPS store in LG. Ione went absolutely Above and Beyond for me. She was super friendly, warm and truly cared about my needs. Thank you UPS for having such an amazing employee. Simran rang me up and she was equally as nice and professional. Congrats to the owner/manager. You have hired wonderful people and created a working atmosphere that brings out the best in people. I am a raving fan of Ione, Simran and your business.

parking is tight and the store closed before advertised operation hours. It's challenging to…read moredepend upon them if they don't post hours correctly in their site.

Coolest post office in the Santa Cruz mountains. Never any lines and actual one-on-one help from a…read moretrained postal professional (human). Lobby open 24/7 for PO box access. Collectible postage stamps also for sale. B^/

This is my go to post office . Not just because i have my PO Box there . But because the line is…read moreshorter than other US post offices. The mail handlers are always helpful and I appreciate that.

We came here to do an address change for BF's mom who passed away. The employees are very nice and…read moreit's an easy location and not too crowded in an industrial area.

We need photos to renew our passports and made an appointment for yesterday morning. When we…read morearrived early, we stood around waiting our turn and the two ladies there had to deal with a very crotchety woman and her caregiver. They endured the abuse with patience and compassion, and when it was our turn the clerk was so nice. I was very nervous about my paperwork and after she printed the photos she offered to take care of the mailing for us. (I already had the forms printed.) She did everything! It was wonderful and I am so grateful. I wish I had gotten her name. Thank you, young lady with the green sweater!

Passport processor Jennifer was amazing. Thank you for…read morepointing out a small, easily corrected, error in documentation that could have derailed the process!

Best post office. So personable and just the nicest ever. Loved using this office to mail things or…read moreto pick up from our PO box. Great job!

I love our little outpost, It's the only place on hy 9 that doesn't have home delivery mail. And no…read moreone on the planet understands why.

Packages and mail are frequently either lost, mishandled, or late. A very minimum amount of effort…read moreis made by the drivers. There are a couple of good people who attend the desk otherwise. The hours are terrible, they aren't open on the weekends and they close at 4 PM on weekdays. They are also closed randomly throughout the day for various reasons and there's no way to predict when. When I find out an Amazon package is coming through USPS versus FedEx or UPS I get a dreadful feeling because I know it will be a pain one way or another to just get my package.

This is absolute complete bullshit that the US Post office has yet to do anything to accommodate…read moreall the residents are Brookdale CA since the unfortunate incident on December 13th 2024 Brookdale residence have been forced to go to Boulder Creek to pick up their mail and I could be wrong on this but I swear the window hours used to be from 8:30 a.m. to 4:00 p.m. Monday through Friday and now they're 9:30 a.m. to 4:00 p.m. and yet no steps in any direction to help the 2,000 plus people and Brookdale I have been getting my mail in Brookdale for over 33 years and now the audacity and competence and flat out ignorance of the USPS corporate ladder warrant rather process of their operations is ludicrous to say the least I am beyond livid with this ridiculous scavenger hunt run around horseshit just to get my mail there has to be a better way

Here's what could improve.. empty your mail boxes more…read morefrequently so the elderly people who need to use the outdoor receptacles don't have to struggle to cram their mail into them. How long would that take ? 10 extra minutes ? Come on now.

On Monday the 27th I paid for documents to be sent express mail, overnight, from Washington DC to a…read morebusiness address in Scotts Valley. The documents were scheduled to arrive the evening of the 28th, but they did not. I was leaving the next day, and needed those documents for a trip out of the country. I delayed my departure, and went to Post Office in Scotts Valley, hoping perhaps the package was in their distribution area and I could just pick it up. I was told by staff there that they called the delivery driver, that he had the package, and that he would be delivering it between 10-10:15 AM to the Postal Annex where I have a mailbox. So, I delayed my departure in order to wait for these important documents. At 10:45 when he arrived, he said he did not have the documents, that they called him to ask his ETA but never asked if he had my package. And, he did not have it and knew nothing about it. Unable to wait longer, and since nobody could tell me where the package was at that point, we left town. At 3:34 PM, I received notification that the driver had attempted to deliver the package but the Postal Annex was closed. Nope, they don't close until 5:30PM. So, I called the Postal Annex to find out if they may have closed early. Nope. The owner of Postal Annex confirmed they were, indeed, open. That they were waiting for my package and knew they'd have to hustle to send it overnight to my layover location in Oregon. (Excellent customer service by THEM!) The owner called the post office and told them their delivery person had lied because they were there, they were open, and they were waiting for my package. Magically, the driver returned at 4:03 PM to deliver my package. Interestingly, the tracking information no longer showed the "unable to deliver message" as if it had been deleted. I now have to pay $95 to have it over-nighted to Oregon. I have to use UPS, because that was the only option so late in the afternoon. Our USPS has a terrible reputation and I do my best to avoid them at all costs. This is why. Do better.

They always friendly and helpful. Yes it's small and not a huge staff but it's a small town and…read moredeff does the job. If your in a terrible rush then it will be hit or miss if you wait in line. But that doesn't bother me as everyone is friendly and easy to start up a conversation.

Do note they will not print a pre-paid shipping label so come with it printed. For context, we had…read moreto reorder a label last minute, since there is no printer kiosk at the store we had to drive to the Saratoga Library and quickly print it out. When we arrived back at the post office they refused to lend any tape (a post service offering no tape?), so we bought a $4 roll (the cheapest). Was told to get back in line because others were waiting while I walked over to grab said tape roll, about 3 ft away, which took about 10 seconds. With the back and forth we were there for over an hour, simply to drop off 2 packages. One clerk had a friendly demeanor about which was great, the other female clerk was extremely abrupt and made the overall experience frustrating. They should invest in a printer kiosk, there is much customer printing to be done in a post office. I'm still hung up on the lack of tape at a POST office.

They list themselves on Google maps as providing money order services, yet they do not actually…read moreprovide that service so if that's what you are looking for, skip them

Came in needing some documents notarized and Kanise was wonderful to work with. She was super…read morepatient with my family and I while we had to make some updates to our documents. They take walk ins which is nice and 100% recommend them for any notary needs.