I come to Post N More regularly to pick up packages for a client, and Colin has been consistently…read moreamazing to work with. He's reliable, communicative, and genuinely goes the extra mile. If there's a package I'm specifically waiting on or something high priority, he always keeps an eye out and updates me, which makes a huge difference when managing important deliveries. The whole process is always smooth and efficient. Great customer service like this is hard to find nowadays. Definitely a place I trust and highly recommend.

Came in for TSA Pre-check and had the most delightful people help me! Thank you for making it so…read moreseamless!

I often use this Pack and Mail for mailing packages, faxing, and printing. I really like the people…read morewho run this place - they're very helpful and go out of their way to assist. For example, they took a digital passport photo for $10 and cropped it for me so it was perfectly sized for the online renewal process.

The guy that helped us was fun and made everything easy! Would definitely go to them again to get…read moreANYTHING notarized... or even to send things!

Very slow service. It seems like the more people in line, the slower they work. It would have been…read moregood if they ask the other 2 workers to help out.

Warning to other customers: Don't bother paying Fedex's high prices for priority overnight delivery…read moreto residential locations. You're told: delivery between 8:30 and 10:30 AM. Fedex's actual practice: it's on time if it gets to you by noon and even that is best practice - as long as it gets to the recipient by 8 PM the next day, that's "overnight". False advertising, at the very least. Consider alternate carriers if you actually need your package delivered "overnight".

Quick and easy Notary signing done here--efficient and low cost ($15 per document). I did call…read moreahead to see how long the wait would be, and it was only 5-10 mins wait. Notary signings must be done before 6pm--just need to note. Easy local parking lot in the back, located right off El Camino Real.

**One star, because zero isn't an option.**…read more Came in to return a laptop to my former employer. The box was sealed but needed *one* strip of tape to secure it. Every other shipping store I've been to has *always* offered a courtesy piece of tape for something this minor. But not here. Instead, I was told I needed to *buy* a roll of tape, starting at **$8**, for a single piece. When I pushed back, the manager gave me a sad speech about "how hard it is to survive in this economy." Here's a tip: the way you *thrive* in any economy is by treating people like people and using common sense, not nickel-and-diming them over something that costs a fraction of a cent. This wasn't policy; it was greed. Plain and simple. I ended up buying the tape, and left the *entire* unused roll behind for the next person in my situation. Hopefully it saves someone the time and frustration. To the owner: this isn't how you build loyalty. It's how you lose customers, one unnecessary charge at a time!

Really frustrating experience here. I called earlier in the day to ask about shipping boxes because…read moreI needed a fairly large box to ship a walking pad. Not every location carries boxes that size, so I wanted to confirm before coming in. The person I spoke with confirmed they had it. When I arrived, I waited in line for over 20 minutes since there was a long line and only one person working the counter. Once I finally got to the front, I was told they did not have the box and that I must have called the wrong location. I didn't. I double-checked online and the number I called is listed for this address.

Sameera was the best help and she was able to get an international package I had sorted out in a…read moreshort amount of time, she was friendly and this was the best help I ever received from FedEx. I was over at a different FedEx earlier and they just rejected my package and told me to print my own commercial invoice. For weeks I couldn't figure it out. Turns out sameera had shown me they had commercial invoice forms behind the counter! Amazing.

I called this location after a disappointing experience at another one and was told they had the…read morebox size I needed and would set it aside for me. When I came by after work, they had the box ready as promised. The staff member who helped me was so nice and incredibly helpful. I unfortunately forgot her name, but she really made the experience easy and pleasant. I'll definitely be coming to this location from now on

I will admit that i normally do reviews on larger more prominent businesses. So, I never put to…read moremuch thought about reviewing a FedEx store. But although it was only a fifteen minute interaction the customer service here was outstanding. I recently came in to ship out a few packages that were time sensitive in nature. Unfortunately, I was also pressed for time. So, I needed to print out labels, package items and have them processed in a timely manner. The whole process was a little bit frustrating considering I normally don't do this, like at all, Lol. Luckily, the guys that were on the schedule were super friendly, patient and overly helpful. They honestly made the whole process a breeze. My experience here deserves a huge shout-out! I just wish I would've gotten the names of each member of the team so, I could also give them their proper kudos. They were consistently friendly and helpful, and very experienced as well. They went above and beyond to assist a lost customer. Which I truly appreciated, After this experience. Huge thanks to the team for their great service!

On Saturday I went into Staples to inquire about getting some booklets made and ran into Stephanie…read more She was amazing. Even with everything going on in the store, she still gave me top-tier customer service and made sure I was taken care of. It just goes to show that you never know what someone may be going through, and one act of kindness can go a long way. Stephanie's patience, professionalism, and positive attitude really stood out. She's amazing -- give her a raise!

Worst place for returns, I'm always waiting a minimum of 10 minutes and struggle with the customer…read moresupport. I was in the wrong line and wasn't told until after I had been there for 10 minutes. Very frustrating.

Customer service is always on purpose with their communication when I'm here at the store and over…read morethe phone.

My daughter's went to deliver a large size box to shipped. Workers just standing around and…read moreoffering no help. My daughter's were totally ignore. My daughter ask a question only for employee to walk away. A fee was charge over $6. to print a label. I have some people reviews who have complain about the same.

Conveniently located, fast service, easy parking, pleasant staff. I'm always in and out quickly.read more

I went there Wednesday 10:8 at 10:40. They were empty and now I know why…read more Young Caucasian male -(didn't get his name but emp # 279217) had attitude and even charged two bucks for one strip of tape. Worst experience ever. Avoid this store no customer service and employees have major attitude & are not helpful at all! One would think in this economy they'd be happy to have a job, guess not!

This Post Office is located in the downtown area of Menlo Park. There's no specific parking lot,…read morebut there are several lots downtown that you can park at. There are two street parking spots in front that are temporary 15 minute spots. There is minimal street parking. Parking can be a pain during peak hours when downtown is busy. If you park in the lot behind the building, there's a hallway that lets you enter from behind too so you don't have to walk all the way around. Very average post office, nothing really special. It's convenient for those who work in downtown or are in the area and need to send something out.

Avoid! A substantial 59% price increase has been implemented for the smallest Pobox model.read more