had an outstanding experience with Suneela at the Milpitas Post Office while applying for passports for the first time with my son. We were both a bit nervous going in, as we weren't familiar with the process or the paperwork involved, but Suneela made everything incredibly smooth and stress-free. She was not only highly knowledgeable and efficient, but also patient, friendly, and genuinely kind. She walked us through each step with clarity and confidence, making sure we understood everything and that all our documents were in order. Her professionalism was exceptional, and her warm, personable demeanor--along with her sense of humor--made the entire experience enjoyable. It's rare to come across someone who combines expertise with such a positive attitude. Suneela truly goes above and beyond, and it made a lasting impression on both of us. I highly recommend visiting the Milpitas Post Office for passport services, especially if it's your first time. Ask for Suneela--you'll be in excellent hands. Thank you again for helping us prepare for our trip next year! read more

I know obviously it's a USPS and they're always understaffed so they're stressed. But this time I can't give grace, they don't have the self kiosks at this location. I needed to get my shipping labels printed out since it's prepaid, & Depop even said I can ask USPS to print out my labels for me, I see others do the same. When I get to the front, I ask the guy if he can print out the shipping labels for me, instead he goes on a list of what I have wrong and made me look at the board of how I should have my packages... I didn't seal up my packages yet because I didn't have my labels. He said he can't print my labels out, I have to do it at home. It would've saved me and him time if he just answered my initial question. I also swear he could've printed them out, he just didn't want to Update: I had to prove it to myself & he was lyinggg! I went to another USPS & they easily printed it out for me read more

US Post Office - Post Offices Near Me - Milpitas, California

A Pattern of Incompetence - Avoid for Passport Applications This is my second review for this facility's passport services, and unfortunately, it's to confirm a pattern of profound incompetence. Both my brother and I recently applied for our first passports here as derived citizens, and both experiences were handled incorrectly. My appointment was a month ago. The agent was completely unfamiliar with the process, refused to inspect my original citizenship documents (a mandatory step), and I had to insist she even include all my evidence. Hoping it was a one-off, my brother had his appointment today. We dealt with a SUPERVISOR, who was somehow even less knowledgeable. He told my brother he had 'too much' evidence, tried to tell us to go to USCIS instead of applying for a passport, and initially refused to include our family photos. When I insisted he send the evidence, he then made the alarming and incorrect decision to KEEP the original, irreplaceable Certificates of Naturalization for my parents to mail in, instead of just inspecting them and returning them as is standard procedure. This is a major procedural error that puts our vital documents at risk. It is now clear this facility, up to the supervisory level, is not properly trained to handle anything beyond the most basic passport applications. They do not know the correct procedures for evidence verification or document handling. Avoid this location if your situation is anything but a simple renewal. You will likely have to know the process better than they do, and even then, they may handle your sensitive documents improperly. read more

This post office only accepts only 4 _people_ for their 1-hour window of walk-ins. Right at 2pm, the staff came out to give four lucky winners a golden ticket each and politely send everyone else home. I appreciate that they were upfront about their limits rather than let the rest of us wait almost 3 hours only to find out that they couldn't have gotten to us to begin with. read more

The post office on Abel st Milpitas is a place I rarely go to. Yesterday, I went to return a dress package and needed tape to seal it, but the staff told me they didn't provide it. The next day, I went to mail the package again. There was a QR code on the USPS website. The staff scanned it several times but failed. I reminded her to type it in, but it didn't work either. The QR code is right there on the post office website, so why can't they read it? The office is only open half a day on Saturdays and closed on Sundays. I had to go home and change the return mailing to UPS, which is open all day on Saturdays. I went in and the mailing was completed in just a minute. So USPS service is really terrible. read more

7/17/25@10:30 AM. Clerk #18 ( cant find her name on the receipt) is helping my husband apply new passport. She is really helpful and enthusiastic with her role. While other clerks seem like they either not care or bore with their job. read more

US Post Office is located in Milpitas ,CA as located off of Able street. I had priorly came here to this office location of US post office for my travel application for my United States Passport . Of court all my drop ins to this US postal office location had been priorly scheduled for appointments only. I had utilized my own traveling to appointments as self only using my own personal transporation not being accompanied of any other persons in vehicles checking into postal office me of surrounding areas. Application and photo capture for US ID card had been completed and self "paid" for only. My application for travel card of listed location of residence is of a non smoking non drug usage area of space inside and all signed purchased vehicles registered in my name per location of area of residence spaces. I Christina have not taken vacation or traveled out do the state of California nor of out of the county for over 37 years. As to any US post office customer service representatives in post office, on phone, via email inquires is primarily communicative in English only. No and non foreign languages used. I Christina am a mother of 3 children which I have never before or now given up any type of parental rights to any of my children. As to any California Drivers License of prior applied for and of any receiving of having past residence listed of locations before 2019. I Christina am not longer a residence of those locations as to whom ever is of being of current occupancy of location of home spaces that I Christina do not have any type of personal activity partisipation of. As I do not involve myself, or my partners of those locations of any culture or transitional based as they would practice. I Christina do not personally know who they are or associate myself to any of the prior listed residents home locations. As I Christina do not ask, I do not want, I am not insisting of any type personal involvement of those locations of home spaces being part take of my daily routines, self travels, personal workings, personal private workings, parenting involvements of myself, children and home places. I Christina am direct in my communications at all times only. I Christina do not have never before or now have a personal Assisant to myself, nor have I authorized of a delegate of a personnel of any type of ACT on my behalf in my name per location of listed residence spaces. I Christina have not given door entry key, mail box key, resined gate code, or vehicle bar code that had been assigned disturbed to me to any other persons of self entry accessing my home spaces of any type of ACT of collection.My listed space of The Woods had arrived disruptions that occurred in June 2023 not my calling or personal request that had placed me out having unaccessible entry as well to my US postal office having retrievable mail since June 2023. I Christina have never been part take of the hiring or sourcing of any on site security guards of complained listed as (RPA- Regional Protection Agency, First Shield, Gensis, PAL American) as I Christina had never been on any type of work context, payroll, work scheduled prior or current listing of work assignments involvement of any of these listed security complains. As while being listed as residence or while being on site for any reasoning that if any type of security services is needed that would be communicated for requested for directly only. -Christina (updated on 6/12/2025) read more

Such a wonderful experience at my locat Post Office. The staff is quick and the lines are never that long, which is always a plus. Also, alot of parking so that is never an issue. My only negative would be the flat shipping prices as the specific box sizes have gotten smaller and the prices hVe increased but so has everything else in this economy. Overall, a nice visit and so close to home as well. read more

US Post Office - Inside Post Office - Post Offices Near Me - Milpitas, California

What do you mean a key for the mail box is $75???? It usually is like $30. They really need to specify that they want proof of the lease on paper, one agent took my phone and saw the contract while the other asked for a printed lease!??!?? The old man also gave me attitude for simply asking why it was $75 when in any other place i have live at and asked for keys, charges me no more than $30. One last thing, wdym it can take up to 30 business days for that??? They first told me it'd be 2-3 days. This whole thing could be done online in 3minutes and i could just go and pick up the keys with whatever proof they want. Horrible experience and bad service read more

Today, I sent a package at the counter. Just five minutes after handing it over, I realized I needed to add something to the cover for a government application. Since the staff member who assisted me was busy, I approached another staff member for help. However, I was told there would be a $15 charge to retrieve the package. While this might be the policy, it felt unreasonable, as the package was likely still close by, possibly within arm's reach. Warmer service please..... read more

I came in with a prepaid package and a QR code for the clerk to scan so my label can be printed and then drop off my package to be mailed. The clerk then began to argue with me stating because I wrote fragile on my package that she must cover it with the label. She continued to argue with me until I made it clear that it's already prepaid and I've never had this experience at any other USPS location. I don't get it and I'll never come back to this site again, Really terrible customer service. Do not come to this post office - it's a bad location staffed with rude employees with little to no experience or customer service. They also charge too much for stamps intentionally, check your receipts!!! read more

This review is for their mail delivery people who I suspect steal packages. I have important medication and packages that are to be delivered and left in the parcel box, they will put the parcel key in my mail box, report it as "delivered", but the parcel box will be empty. It doesn't happen all the time, but if I ever have a shipment and I see USPS tracking, I dread it because it's a coin toss if my package is actually going to get delivered. Oh, and don't even think about filing a claim - you reach out to them and bring up this concern, and it's "oh, sorry about that, but you're SOL". I now insist all shippers use FedEx or USPS since packages left at my doorstep are more secure than trusting the thieves at this post office. They don't even try to "investigate it", or it's a pain trying to get reimbursed via insurance which is why USPS needs to be shut down b/c privatized shipping, like health insurance, is more reliable read more

Security slammed and locked the door in my face when the clock hit 5pm and screamed at me to come back tomorrow because they were closed. Fire him pls so disrespectful some people have work til 5pm read more

beware for passport applications!!!! milpitas usps only accepts four people total during their 2-3pm walkins for passports. i came at exactly 2 and they couldnt serve me because there was already so many people in line and their walkins are only opened three days per week!!!!!!! and appointments are all taken until middle of february!!!!!!! read more

Very....very...very bad service. I went to send my package for review my passport. Omg, the Indian - she doesn't know or wanna do anything. Even I completed all my paperwork's before I came. She didn't say sorry or whatever for bad service. But it is really...really bad service . read more

if you want service, better that you use UPS or FedEx. calling the 800 number is useless, no answers and you go into mail jail. I just wanted to know about a door tag....not an item on the menu and again no one to talk to. Why are we paying more taxes for less service? read more

First time using this post office. It was nearest from where I was. I stopped in before 5 pm, on a Friday, hardly any customers. Just people in and out not busy. I needed to send a package and did without waiting long in line. Linh was very helpful, friendly and accommodating with my package. read more

I came home to mail that belonged to 4 different address, one being in San Jose. Four pieces were out going from Rose Dr and Fontainblue Dr. I called the post office at 4:50 PM no one answered the phone. read more

Lied about the delivery attempt. I was at home whole day waiting for my package and all I got was a notice saying I was not home. WTF?

I have always had a fast and friendly experience here. I usually dread going to post office due to the scary unfriendly staff and long wait. Here, I feel safe and I leave feeling good. I no longer dread going to the post office read more

I rarely need to go to the post office as I rarely do anything on paper these days. But when we do, this is where we go since it's the closest post office. Pre-COVID-19 days, this place does get busy but all their windows are typically open when this does happen. I think we all need to do our part to make sure that we go in very prepared so the lines go fast. Albeit it's hard to go in if you don't absolutely know what you want. The tellers aren't super chipper but they get the job done. I always see a very long line for passport services, so make sure to get up early to beat the lines. There is a small parking area but again it hasn't been a problem to find parking any time we've ever gone. Again overall, not too bad. I'm not big on sending paper mail, but again if needed, it's not a bad place. I would rather just always go to the nearest post office wherever I am. read more

I needed to apply a passport. I took the photo at Costco. I printed the application online and completed before heading to the post office. There might be a long line so I came an hour early. I was the 5th person waiting. When the post office open, I didn't wait to long for my turn. The lady that helped me verified all the documents. Everything went through smoothly and got my passport in about 4 weeks. read more

We had an appointment for passport processing at 11:30. Is now 11:40 The reason they didn't open more lines is because they didn't have enough copies of the appointment list. Apparently sharing and photo copying aren't things here. Additionally, there was a family of 4. 3 kids and a mother. Kids had no masks and walked up directly to our kids. Why didn't they refuse service to this family is beyond me. read more

Made an appointment for 9:30am about a month in advance for my passport. I came in about 20 minutes earlier than my appointment time and then waited in the passport line. It was early, and I'm not sure if all of the workers were stressed or really upset being there, but it seemed like no one was really happy. The overall place is very dated, dirty and dingy. The windows tinted with the tints curling and clinging to life with various pieces of packing tape. The blinds look like they haven't been touched since the 90s. The floors were absolutely filthy despite having the 6ft social distancing markers. I was told to wait in the general line since I made an appointment time, but then when the woman tried to help me she said I should wait in the passport line instead. It was now 9:35, and I was finally called in for my passport. The woman helped me and although she didn't seem friendly she was very helpful in helping me get everything in order. The line behind me was growing so they prompted other staff to assist with managing the line. I was able to send everything and get my passport situation handled and was ready to leave at about 9:55am. By this time the line had extended almost to the door main entrance. Overall, if you are looking for a convenient spot in milpitas to get your post office needs handled this place will help you. If you're looking for nice, friendly staff and a post office that looks like it's been cleaned on a weekly cadence this isn't it. read more

We have a Etsy store so we go there all the time to ship our orders. Always efficient and friendly people. One of the best post offices in the Bay Area without a doubt. read more

I never have issues dropping off items here. I usually have my own labels and scan with receipt. The staff is friendly and helpful. Though, I don't like that I can't call the number listed and someone will pick up. No one ever picks up and I have to go there physically during work hours to ask a question I could solve over the phone. read more

The worst post office ever!!! I came to drop off my prepaid mercari package and this Indian lady was smiling nice, but she didn't told me my package weight is more.. but Omg it was more just for 1oz!!! The prepaid label was for 1 lb and it's $6.18 But she adjusted it for 1 lb 1 Oz and charge me 6.18 more - I mean mercari just took it from my earnings... Why you did? You should just tell me sorry you need a new label I will just not ship my package with usps I will use Fedex and will do different label!! And to charge $6.18 more just for 1 Oz it's too much!!!! Just rip off. I paid $12.50 instead of $6 Crazy!! Very bed person! Don't remember her name! Just horrible employee! Never coming back. read more

Stay away. Complete morons working there. Needed to verify my address, but they won't take anything that's online or on your phone. I showed them the screen and the answer was "you need to print that out and only then show it to us". Wasted 45 minutes of my life with these complete morons. read more

The passport process was slow and painful. I came at 7:15AM this morning thinking I should be the first in line but I was dead wrong. The guy in front of me came prepared w/ a foldable chair and got there at 6AM, making him the first in line. The parking lot is small therefore gets hella congested. Staff worked at a slow pace. Apply for a passport: - complete the form but do not sign - bring a copy of your DL ($2 if they do it for you) - bring a passport photo - bring your birth certificate - bring w checkbook (cash, check, or money order) - they charge a processing fee ($45-$46 total) I had to expedite mine because I need to be in Singapore in a few weeks for a business trip. I already started bookmarking places but the most important issue is: they do not have a 24 Hour Fitness :( They did not give me a receipt for the passport fees. I wrote a check and for some fucking reason, she said she cannot issue me a receipt. I submitted my expenses today and I certainly hope it does not get rejected due to lack of proof. That was so not fun. Come early or else be prepared to wait and be frustrated. read more

US Post Office - Post Offices Near Me - Milpitas, California

U went here to renew my passport. Staff working here are very knowledgeable about passports. Definitely recommend going here. Make an appointment if it's a new passport read more

Suneela was the lady who helped us with the passport today. Her attitude was that we came in and begged for her service. She was rude and loved to say no. She didn't have the patience for anyone, grownups or kids. read more

I sent a priority mail to China during their covid 19 peak at the end of the year. It costs me about $90. It took 69 days to reach the recipient!! The package became useless. No, they do not want to refund me as I was told it reached the recipient. Totally rip off!!! read more

Update: Dept of State website says it will take 4-6 weeks for routine processing time, but I just received my new passport 18 days later Came in on a Friday (June 1, 2018) at 8:34AM for a passport renewal. There were only 3 other families before me and I ended up being number 6 out of 40. Majority of people didn't start lining up until maybe 8:45AM, at least for this particular day! Mail line opens at 9AM, but you still wait by the door and write your name on a list until the passport line opens at 9:15 They have 1 window solely dedicated to passports and from what I saw today, there are 2 other personnel that can open their windows for passports ONLY IF there is no one in line for mail. I brought my birth certificate with a photocopy as my "Evidence of U.S. Citizenship", but they wanted my old passport instead so good thing I brought it with me! Came out at 10AM. The actual process only took less than 10 minutes if you have everything ready. Not too bad! Annnd the 3 staff I interacted with were nice!! Based on the other reviews on here and google, I was planning to arrive at 8AM with a lawn chair and snacks! Not necessary!! Tips: -Don't use recycled paper even for photocopies of your ID -Extra copies of DS-82 and DS-11 passport applications are available near the entrance -$5 passport pictures at Costco photo center (took 20 min to process, so go take your pics, then pick them up when you're done shopping!) -Bring headphones so you can listen to music while waiting in line lol read more

I love this Post office for its excellent service. I was able to contact the Post Office on 3rd Jan and the nice and friendly officer (maybe he is the manager?) who answered the call was able to resolve my problem quickly when the postman did not pick up my package. We would like to say to him (the person who answered the phone) and the 2 postmen who serve our street a big "Thank you" for your excellent, reliable and friendly service. read more

Very helpful and smooth experience at this location for passport for minor appointment. We were late by 15 mins for our appointment but were helped nevertheless and were able to get everything done. read more

No self service postage machine at this location. There is not even a scale for after hour customers. They have a lot of boxes and express bags but no way to pay for them after hours. I really don't understand why not read more

This is my first time to write reviews. The post office carrier just stopped delivering mail to our address without any notice or directions what we should do after our dog barked and chased one of mail carrier. 20 days later we finally got a notice saying we have to move our mail box to the street curb. I know they don't care. read more

This is a review for the passport services. I must say the process was seamless. They have a line just for passports. The lady helping me was kind, competent, and knowledgeable about passports. She took my picture ($15), made sure my application was complete and expedited (extra $35) it off. I received my passport back in 1.5 weeks! I took one star off as I waited in line for over 30 minutes on a weekday mid morning. But besides that, I would highly recommend this place for passports! read more

US Post Office - Passport - Post Offices Near Me - Milpitas, California

This review is for the passport services at this location. We were turned away by other USPS passport location but USPS passport center in Milpitas accomodated us as walk-ins. Their supervisor, Ping was a heaven sent to our family. She went extra miles for us. She personally reviewed our application and even took photos for my kids. Just a back story, we just acquired our US Citizenship last week and unfortunately we received a news that one of our immediate family member has a terminal illness. Hence, we have to go home as soon as possible. Ping was very helpful and kind while helping us with our application. We arrived at the area actually past their passport closing time 2:15pm but she still helped us. Took only 40 minutes for the whole process, total of 4 applications. Make sure you have all your documents in order. They accept checks or cashiers checks but not credit or cash for US State Department payments, so take your check book along! The rest of the payment you can do it with your card or cash like mailing/expedite fee. Thank you so much to their supervisor Ping and to also to Linh for helping us today.I highly recommend this place to go for passport services!!! read more

The slowest and most delayed post office ever. Especially for applying passports. And yet they have just one person processing passport applications. Who's slow and inefficient. She's taking 15 min per person! read more

US Post Office - Long line for passport application - Post Offices Near Me - Milpitas, California