I was there a couple weeks ago. I know nothing about the…read morecomputer or printing out lables They were extremely helpful. They spent an hour with me until we figured it all out. The owners were both there extremely nice people. The service was spectacular. I will never go anywhere else. Thank you for all your help

This is a first tate business. Very efficient Services and extremely friéndly owners…read more Recommend it fully!

Overnight package (overnight for a reason) got delivered to the wrong address (not sure where,…read moresince the picture of delivery didn't show any number on the door it was delivered at. Called. Was told we will look into it. 2 days later got an email saying we are looking into it. Called back later the same day. The person on the phone told me " we are looking into it". Tried to call again. The automated phone system would not even let me to talk to a human (no matter how much i tried to adjust my request to talk to a representative). After a very frustrating email and trying to get any answer, i got: "I am expecting the courier to retrieve and redeliver the package today." No "i am so sorry". No "that is the info I got". Nothing... i still dont know whee the package is. If you expect the courier to retrieve it, it doesn't mean it is there to be retrieved. It has been almost 3 days. Horrible!

I am extremely disappointed with the FedEx Ship Center in Needham. We paid extra money to have a…read moreshipment of Christmas cards delivered in time for the holidays, yet the package is still very late and has not arrived. Not only have we been unable to get a customer service representative on the phone, but the people at the center have been extremely rude when we have gone in person to inquire about the status of our package. Because of FedEx, it is likely that my wife and I will not be able to get our Christmas cards out in time for the holidays.

I generally prefer to use UPS, but avoid this franchise/location. The space is small and crowded…read morewith limited options, and I don't find the owner/manager, particularly thoughtful. The USPS is only a couple blocks farther and is a spacious and well run office. Around the corner is a similar large well run FedEx office.

YEARS of great service -- This UPS store has been printing our quarterly Compassionate Friends…read morenewsletter for bereaved parents for years. Always patiently, beautifully. Allowing us to see a print-proof and make adjustments before the full run. John especially has been always willing to go the extra mile. Cannot imagine printing anywhere else.

I came here to print some pictures and the whole process took me less than 5 minutes. Printing from…read moreyour email is a self-service process so you email your file to the staples printer inbox, then a code/QR code is sent your phone within a minute, and then you take that code/QR code and scan it to the printer you're using in the store. From there, you select the file(s) you want printed and you can preview your work before clicking print. It tells you the estimated cost and gives you a solid preview of what's about to get printed, before you click print. Also, I do have a printer at home but I like coming here when I'm printing things that I want to show a high contrast of colors, or if there's a picture or logo on the paper since the ink quality is really nice compared to what prints at home.

The store itself is fine-the employees are lacking. To get any help is impossible. I asked 2…read moreemployees where something was located and both just shrugged and said " I dunno know" not to mention they are all walking around with earbuds in. The next time I went I had to purchase a bunch of heavy supplies and nobody could help. You don't have full size carriages (why???) and balancing 20 boxes on top of a baby carriage one by one to the front wasn't helpful. 2 employees stood there watching me and never offered to help. I finally asked one of them if I could borrow the dolly and he said I wasn't allowed-I asked if I could put them all on by myself and he could push it to the front but I got a lot of eye rolling and sighing for taking too long. (Ok I'm 59 5 ft female -I'm doing my best) I don't expect anything extra-just be a helpful employee. If you see someone needing help just help.

Very bad customer service, the girl who worked there is super rude. I feel bad for FedEx…read more Unfortunately there is no name printed on receipt that I do not have her name. Location is PMXK, Device ID -BTC01 Date is 11/11/2022 1pm. With this info, FedEx can find out who that rude staff is.

They do not back up their work. I had a job thru Canva. It was picked up by a messenger. when the…read morejob arrived, they did not print the second side. When I called the arrogant girl that picked up the phone after 15 things, said did you look at the job when you picked it up? if you accepted the order, it's yours. Never in my life has a company not taken responsibility for a job they did wrong. I will never send a job to FedEx for printing again.

The line here is ALWAYS horrific and they are always short-staffed so it moves at a snail's pace!…read more HOWEVER, the saving grace of this USPS location is that despite the counter being closed by 5PM, I've discovered that the self-service kiosk outside of the closed area remains open 24/7! I've almost always used the self-service kiosk for everything, including mailing letters, buying stamps and postages, as well as mailing/shipping USPS Priority and Express packages and envelopes! Very convenient to have this kiosk here! I wish all USPS locations would have one of these kiosks.

No one ever gets back to you when it comes to lost mail…read more Will never use the Needham location again.

Move from apartment in Holliston to Ashland: From start to…read morefinish my experience with this local company was wonderful! Very communicative, receptive of a date change on my end, movers were professional and friendly, they worked quickly and efficiently with no damage to any items. The cost was well worth it. I highly recommend them!!

I needed help shipping an item that I bought at an auction. The item is oddly shaped and very…read morefragile. Brian and his team packed the item perfectly with a custom made box. Brian took the time to call me, walk me through the process and answer all questions that I had. My box arrived on time and without any damage whatsoever! I would recommend New England Pack & Ship to anyone looking to ship important and fragile items. Top notch service and a great price!

Very kind and good quality Employees go out of their way to…read morehelp you. Efficient and personable people

Terrible customer service. In August 2024, I delivered four pieces of furniture to this store for…read morepacking and shipping. Three arrived fine, but one, a floor lamp, arrived broken in two pieces. Since then, I've made more than a dozen attempts to get compensation, including several visits to the store, phone calls to the UPS complaint numbers, and emails. I have an official "claim number" from UPS, but the only substantive response is a verbal reply from the store manager that they weren't able to provide any compensation for the loss.

Quaint little post office without the quaint friendliness and professionalism. They won't let you…read moredrop off like other post offices. And they're very rigid. Go elsewhere.

I live very close and avoid this location due to downright the unprofessionalism and indifference…read moretoward treating others with courtesy and kindness. There's always the same guy behind the counter who is rude and condescending to me and everyone else I see being serviced. I know that good workers are hard to find these days and it's sad to know that this gentleman behind the counter says and does anything to feel superior. In fact, I've heard and personally witnessed their male employee behind the counter yell at customers and chase them down the street for nothing more than to bolster his pride and ego regarding this location's policies (which btw, the policies of this location/employee are not found online or displayed anywhere inside or outside of this usps location). How about some basic customer service training and maybe try hiring folks with basic human manners usps?

I order several items online and they always seem to wind up here before their ultimate…read moredestination. The location of this USPS is relatively convenient, close to the Newton Highlands T stop. I have called them a couple of times and they have not been extremely helpful when tracking down a package that is supposedly here. However, I have also stopped by here in person to mail out a package to a friend and the woman behind the counter was very helpful in finding the right size box for me to send out and creating a tracking code for the item. The location is extremely small so I can imagine it is frustrating to wait in a long line for the people ahead of you.

NO problems they work fast nice workers its wonderfull you can by a money order useing…read moreyour dept card or for all items needed and shipped there not a service that packs your things or tapes it up. you can by all your shipping supplys there boxes tape envelopes all size boxes shipping labels labels and forms there helpfull filling out forms. for shipping much more and you can get your own P.O. BOX GREAT Jessica