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    Services - The UPS Store

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    Recommended Reviews - The UPS Store

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    4 months ago

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    1 year ago

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    10 months ago

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    2 years ago

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    7 months ago

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    1 year ago

    Friendly service and extremely helpful. Every time I go there people are nice and efficient

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    2 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    6 years ago

    Very Helpful People. Special thanks to Nikki and Lynne for fixing the mistake done by UPS Austin. Thanks a lot!

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    5 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    10 years ago

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    9 years ago

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    10 years ago

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    8 years ago

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    8 years ago

    Very irresponsible! Package not handled timely and kept in store causing serious delay.

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I came here to drop off some Amazon packages using the new QR code system.

    Mentioned in 3 reviews

    Read more highlights

    MailBoxes & Much More

    MailBoxes & Much More

    (2 reviews)

    I used this business for years when I was in need of a p.o. box (mailbox)…read more Billy and his family are some of the nicest people in the city! Helpful, kind and funny! I noticed a negative review and just HAD to speak out! That simply has to be a reflection of the customer, not this business, because I had nothing but courtesy and professionalism during my years as a customer at Mailboxes and much more. Seriously... Sandy Tobin

    I shipped 4 large packages from here to Los Angeles August 15. The estimated time of arrival via…read moreFedEx ground delivery was about 7-10 business days. I just received my last package a week ago...ALMOST THREE MONTHS LATER. I spent over $400 to ship my things across the country in a timely manner. I called at least 3-5 times every week trying to locate my packages because the original tracking numbers were bogus. The staff there didn't know where my packages were for weeks, until finally someone discovered them sitting at another facility. I spoke with Bill, the manager/owner and he never had answers for me. When I called and left messages or emails seeking new tracking numbers, my calls were never returned. Bill became annoyed and rude, at times, when I would call because he was "sick of dealing with this". Trust me dude, I was too. Now that I finally have all my belongings, I have inquired about a full refund as I certainly did not receive the service I paid for in the timely manner it was promised. Once again, I have yet to hear back from Bill. Worst customer service I have ever experienced. This place is a joke and Fed Ex will hear about how poorly customers are treated at a company they are affiliated with.

    The UPS Store

    The UPS Store

    (60 reviews)

    I wanted to take a moment to acknowledge Chris at #5711 location. I just left from this store…read morelocation for a return, and Chris was extremely patient, professional, and kind throughout the entire process. He took his time to help, answered questions calmly, and never made me feel rushed or uncomfortable. Customer service like that really stands out, especially during what could have been a stressful interaction. Chris represented the store very well, and I truly appreciated his attitude and willingness to assist. Please make sure he receives the recognition he deserves for providing such excellent service. Thank you, Veronica

    I came to this UPS store to return something from Amazon. The Amazon app let me pick specific…read morelocations to return my merchandise. It specifically says no box or label needed. Just bring it and let them scan the QR code and you're set. I went to this UPS store location in Watertown this morning and it was not a good experience at all. I should've known, as it has never been a good experience in the past. The older lady there that helped me was surprised that I showed up with just the product (which was in the box - just not an amazon box). She had to check with her manager (older gentleman)...who came over with a tape measure and was like "we can only ship items less than 16". The box was about 17" and he made it seem like he was doing me a favor by accepting it. The lady proceeded to scan my QR code and was like "I'll have to mail it like this (without putting it in another box) and I hope you get your refund from Amazon. We are not responsible. This can get lost or stolen". I asked if she could at least tape the opening to make the package more secure, since she wasn't willing to put it in another box...she said no and reiterated several more times "I hope you get your refund etc". Whatever. Returning something shouldn't be this hard, especially when Amazon pointed me here with those specific instructions. There is clearly a disconnect. This UPS store is not about helping customers. Everything felt like they were doing me a favor, ugh! I would not go here again. I'd gladly put the item back in a box and go to USPS or something instead. I wouldn't have gone here in the first place had the app offered the Wholefoods return option - always a good experience there!

    The UPS Store - shipping_centers - Updated June 2026

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