We were able to get a passport appointment within two weeks. They provide picture services for $15…read more Since I have a minor child she is required to get a new passport until she's 16. You are not able to renew passports at this location. Those can only be done by mail or online. The whole process for my kiddo for $100-$150. Plenty of parking outside.

This place was supposed to open at 8:30am on a Friday morning and no one has come out to open the…read moredoors It's well past 9 and I came here to pickup my mail because they are closed on Saturdays and this is the designated place to get my mail. There was a line and everyone that was in line has left. This is ridiculous

1 of 3 USPS similar reviews. This is not my usual SL USPS,…read morebut I was in the area and Googled the closest one to me at the time; what a fail. Why is there a USPS in the middle of nowhere?!?! Part of the reason I came was just to see if Google was wrong, lol. Quality/Quantity - Keep in mind I am grading on a curve... The low rating is due to the comparison with all the other Post Offices that I frequent... See other reviews; Reno (3 Stars) and Alameda (4 stars). The lobby is not open 24/7. I guess I am spoiled with my Alameda and Reno post offices. I made the mistake on the 1/20/25 (a holiday) of trying to drop off letters (5 inches worth; I know, due to my travels, I have not checked my mail for a long time) and a package in 3 SL post offices. Atmosphere - Decent size lobby, again too bad they were closed. No homeless here today, but I am imagining that is why they are closed during non business hours? The other two SL USPS that I went to today had homeless people. Plenty of parking since this is a hidden location... One way in and out. Well it is supposed to be... Service - 2, barely good enough. Not even any self service... Price - N/A, see their websites. Owner Comment - Congrats on your success since 1971 (formed in Washington DC) with your $80B in revenue. Much controversy about your profitability or lack of it. This is an "independent" agency of the executive branch of our US government. You have an amazing history dating back to 1775, but I will not go into that here.

Do not expect to be in/out quick in this location…read more The postal workers are nice and try to do the best they can but usually there is only one person working at a time. Why? I have no idea. I've been there many times where they or customers are raising their voices at each other and I could def understand their frustrations. I've been lucky in that I only have to mail out prepaid packages but the complaints I've heard while standing in line gives me enough pause to consider going to any other location for anything else.

Went in to mail a document and wanted to make sure I had proof it had been delivered…read more Maria helped me and was super patient and sent my mail out with exactly what I needed. Went in on a Monday at noon and there was no line!!

This is by far the most abysmal post office I have ever been to and I have been post-office'ing…read moremost of my adult life. On occasion there is "nice" staff. However, most of the staff is amazingly hostile and do not seem have any social/customer skills training. The added is how unbelievably old, dirty and broken down this place is in general. Then you throw in the base line "customer service" . Wait a minute, am I in the DMV? It sure feels like it. Clerk #33 This is not a criticism of a singular experience, this is an accumulation of experiences over many years.

I never been to a post office where was completely empty well almost it was three people there. The…read moreI don't know what she's called mail person called me up right away. She was so friendly oh my goodness it was so nice to have that warm Spirit around me I needed that just got off work exhausted look like who did it what for and don't do it again. And she was still nice and friendly so today was a good day took one minute to walk in there and took 20 seconds to get out alright you guys have a good day thank you Padre mail carriers mail people don't know what you're called

This is for people for want to get their passport. The good thing is you don't need an appointment…read more The bad thing is you're waiting a long time. The passport office doesn't open until 10. You also need a number, which I recommend picking up right when the post office opens at 8:30. Got there at 8am and was third in line. Get there any later and you're likely waiting all day. The people who run the passport office are nice and friendly. I just can't believe this is the process to get a passport in 2016. My advice: the earlier you get there, the better. Good luck!

Ngl , it gotten better! From back then, they now have more help i can say. Customer service is now…read moremore bueno!

There is always available parking here and I really like that lol…read moreCustomer service is friendly and helpful You can purchase cards and gift cards here There is a drive up drop off box and that is super convenient

I went to mail a letter this morning,and there's no Customer at the window. The lady at the…read more counter was playing on her phone. I went up and asked her to help me with my letter,but she did not pay attention to me.Then I went to the other person,and they did the same thing. Why were the employees there so lazy, just sitting around and not helping me with my letter ?11-08-2025

They lost my certified letter from my job and no one seem to care but the African American sister…read morethat works there on the right. Very sad customer service 7-10-25

This location is NOT open on Saturdays. Claims to be open 9am-1pm, but at 11am, they are closed.read more

I have been here many times over the years. It's best if you just need a simple mailing. It is…read moresmall often only one person working and the lines can be long. I appreciate that this last time they let me use a little tape for free. I often use the drive thru mailbox

I stopped by this post office and had a surprisingly smooth experience. I started my day later than…read moreplanned and expected to run into a long line, but to my surprise (and secret relief), there was only one person ahead of me. At the counter, the clerk was friendly and helpful. When I mentioned what was inside my package, he kindly added "Fragile" stickers to the box without hesitation, which I really appreciated. I prefer this location over the one on the west end, especially because the parking situation here is much easier and more convenient.

Alameda's Main Post Office has friendly people working there. They have some mailing services open…read more24hrs. They have all the packaging products you may need at affordable prices. They also sell quality artistic stamps. I purchased a box that includes self adhesive tape so no need for scissors and tape. You will encounter a line of at least 5 ppl when you arrive. It's tax season so today's line was particularly long.

I'm honestly surprised by some of the negative reviews. Most of them feel overly nitpicky. I've…read morebeen coming to this location for about half a decade, consistently shipping and returning Amazon packages. The staff has always been polite and helpful. I've never had an issue with shipping or returns, and they've never given me any hassle at all.

Terrible customer service. I asked the staff to place my return packages in mailers and attach the…read morelabels because the two packages were almost identical, and I didn't want to risk the labels getting mixed up. Instead, they placed the packages and labels on the back counter to be packaged later. This has happened to me before, and my packages ended up getting mixed up, which is why I made the request in the first place. What made the experience worse was the response from the employees. The woman assisting me and a tall older man with white hair behind the counter laughed and made dismissive comments such as, "Oh, come on! We're UPS, we know what we're doing!" Regardless of where you work, mistakes can happen, and customers should be treated with respect when they're simply trying to avoid a problem. It's not unreasonable for a customer to want a little peace of mind, especially when mistakes do happen. I took my other package and left. For reference it was not busy at all. I was the only customer in the store at the time.

A small post office. They take a break for lunch time - which I don't think is the case with larger…read morepost offices. For whatever reason people drive the wrong direction in the parking lot regularly. Small post office. Usually only one person working here. I suppose you could complain its small or just be thankful that it exists in the first place. If you have a PO box here it is unavailable for access unless the whole place is open for business. I've seen other post offices where you could access your PO box for hours sightly longer. The whole post office is closed for lunch. This is something you only have to deal with because it is so small. During the Christmas holidays be sure and send out your mail early. Like I said - one man team and the line can get krazy. San Lorenzo might be a better option during the holidays.

I don't want anyone to lose their job, but I see that everyone else is writing about the same…read moreclerk. My return package was lost a few years ago because he refused to give me a receipt. This time, he entered the wrong country. D: The package was sent out over a month ago, and my friend still hasn't received it yet. Luckily, I still had the receipt, checked it, and found that a different country was written on it. I usually go to a different post office, but their system was down that day, so I went to this one again. He's always on his phone and even told me to hold on to pick up a call. While I try to be patient and understand that it might have been an important call, judging by the other comments, I don't think so. Now, trying to recall the situation, I don't think he even asked me to verify the address. However, the package and the form I had to fill out were definitely correct because I had handwritten it. I called customer service, and they were super friendly. Unfortunately, all I can do now is wait for that country to send it back to me or eventually deliver it to the correct country.