do not go here : very disginest tried to make me pay 47$ for a13$ price. i was subjected to…read moremisleading shipping practices and potential misrepresentation of USPS shipping services. On the date of the incident, I visited this business to send a standard document envelope from Napa, California to Santa Monica, California. I explicitly requested the most economical ground shipping option with tracking. Instead, I was informed of the following: That USPS tracking was not available for my shipment; That I was required to use FedEx tracking instead; That the cost to ship a standard envelope would be $47. This pricing and explanation appeared inconsistent with standard USPS ground shipping services. Based on my prior experience using independent mail centers in Benicia and Glen Cove, similar shipments typically cost approximately $5-$13 and include tracking as part of the service. After leaving the business, I independently verified the issue: A USPS representative confirmed that the quoted price was not consistent with USPS Ground Advantage pricing; Independent mail centers in Benicia and Glen Cove confirmed that USPS tracking is normally included and that the $47 charge was significantly above standard rates; I later completed the same shipment at a different mail center in Glen Cove for approximately $13 using USPS Ground service with tracking included. This suggests the possibility that I was either misinformed about available shipping options or directed toward a significantly more expensive service than what I requested. The behavior I experienced may potentially fall under deceptive shipping or misrepresentation practices involving mail services, including situations where customers are: Told USPS services are unavailable when they are actually standard options; Directed toward higher-cost carriers without clear justification; Given inconsistent or misleading information about tracking requirements. I am also concerned about the potential impact on vulnerable individuals. While in the business, I observed elderly individuals and individuals who may have limited English proficiency, who could be more susceptible to unclear or misleading pricing practices. When I questioned the pricing and declined to proceed, I was met with a dismissive response, including the phrase "Welcome to Napa," delivered in a condescending tone. This interaction gave the impression that such pricing and treatment may be considered normal in Napa, which is deeply concerning as a consumer and community member.

Always polite, efficient and helpful whether it's with shipping or mailing services or notary…read moreservices. We have been using them for years and have always been happy. Beats standing in line at the post office hands-down!!

I've forgot to mail a birthday card to my best friend so I put it in a special envelope and mailed…read moreit from here. It's super cute. No frills post office in the heart of Yountville.

This is a sad, stingy post office. Go to the USPS in St. Helena or really anywhere else and the…read moreclerks are happy to help you with box sizing, taping your package for security, and ensuring it will reach its destination. Unfortunately here at the Yountville USPS, the clerks are "unable" to tape your box, so you must purchase tape if you would like your box secure. They "could not" confirm that the label sticker that they print out will stay on throughout shipment, so I was made to use the tape I purchased to secure it. They didn't even take my return address. I'm not sure why things here are so different from the typical USPS experience, but I will not be returning.

Came here for a letter notarization and the ladies working were so warm and friendly. I will be…read morecoming here for all my UPS/FedEx shipping from now on. Really great little business.

I so appreciate the kindness and helpfulness this business shows its customers. The only place I…read morewill do business. The absolute best customer service!!

I had the pleasure of visiting this business today. I received a warm and friendly greeting upon…read moreentry and my time there was very quick, professional and very pleasant. I love to support small local businesses and look forward to working with them in the future. Lovely experience!

What can I say. I love this place!! The owner Will who I have had the pleasure of working with a…read morecouple times to ship items is so knowledgeable and helpful. Stop going to the post office or UPS store..this is your place. Support this fantastic local business!!!

We discovered our local USPS branch wasn't open today, so we went here instead, When we arrived,…read moreparking was sparse, so I ran in while my boyfriend parked the car. I waited at the counter for several minutes and looked around for someone to help me. Only after another customer came in and we began chatting did someone come out to assist. Unfortunately, he was immediately rude and defensive towards me, saying he hadn't heard or seen anyone there. I replied, "Hey, it's no problem. It's all good... I think?" (after seeing the angry, put-off expression on his face). He then took a tone with me when explaining my options for shipping. He abruptly cut me off when I inquired about an option and was so rude that I stopped the transaction, allowing the woman behind me to go first because I didn't want to deal with his attitude and needed a moment to process the whole interaction. At this point, my boyfriend came in after finding parking. The employee completely changed his tune and was overly nice to both of us. Okay. The sudden shift in his mood and tone was disconcerting but decidedly better than dealing with the attitude he had started my transaction with. He slipped up quickly, started being rude to both of us, and ended our transactions by admonishing my boyfriend for licking an envelope that needed to be licked! He put on gloves to touch the envelope and barked at him not to lick it next time and instead ask whoever was waiting on him to seal it with tape. Literally minutes earlier, he had rolled his eyes at me and said he would "help me out this time" with tape since I hadn't brought any to adhere my shipping label to the outside of the envelope. I would have happily purchased a roll of tape. However, he seemed not to want to assist us with options but rather treat us like petulant school children. I'm not sure what his problem was. We both were kind to him, and I have a lot of empathy for people dealing with the general public. As someone who had previously worked in retail for years, I know how emotionally exhausting it can sometimes be, but his customer service was unacceptable.

if I could give a zero star I would. I agree with the previous comments. jesse the clerk was…read moreextremely rude the minute I walked in to renew my daughters passports. cutting me off every time I would want to clarify something, irritated by me being there, and no customer service whatsoever!!! I have called the USPS and filed and official complain for his behavior!

Well, the UPS store is great for UPS stuff. Which would explain my previous five star reviews…read more they claim they have the ability to process mail on behalf of the USPS. BUT. Their ability to process the USPS material is almost grossly limited compared to a real post office. So you may think their hours are more convenient than your local post office. BUT. The number of package pickups at the UPS locations is lame. Thanks to Amazon and other pressures on the USPS, they now process mail 24/7. Yes weekends, holidays, rain, shine... So if you managed to sneak your mail at the post office minutes before their closing time, most likely the mail will be picked up and sent for processing. You go to the UPS store and forget it. Your package will be stalled in transit at the store. For days. That would be Sundays, holidays. There won't be after hours pick up. And your mail will be stuck in the UPS store until the postal service arrives for their extremely limited number of pickups. But wait. The UPS store will most likely charge you more than a post office for the same service. Just go to a real post office.

Moved in the area and first time to use this UPS location for Amazon return and so far smooth…read moretransaction and good customer service. They also have a kiosk for self service amazon return but since there is no line and my item was a little bit bulky. Will use this UPS location now instead of the other one where I usually go in the past.

I came in yesterday morning to ship a tea set to my sister in Oregon…read more The clerk was very helpful with packing the box, she got everything packed and I was out the door within 15 minutes. the whole service was very reasonable too. thank you My sister just called to thank me for the tea set it was delivered today ! It shipped so fast ... so impressed

I was returning a TV to Amazon that was severely damaged by UPS in delivery. I taped the box shut,…read morebut the employee at the desk said that I had to return with a better tape job or pay $2 to borrow their tape. I objected and pointed out that I have done returns to Amazon completely unwrapped and the UPS location or Whole Foods has always taken care of it. At this point the two employees demanded that I leave the store and called the police to have me removed. I returned shortly after with the box completely taped, but they refused to help me and called the police again, so now I must drive 10 minutes to the next closest store. This location should lose their franchise!

I had this location print out menus for my restaurant, they were fast, super friendly and I…read moredefinitely saved a bunch of money going this route, I definitely got my money's worth! I printed my menu on Jan,21 2026! Kavish and Anthony, the two gentlemen that helped me and deserve honorable mention ! I highly recommended this location specifically!

I stopped coming to this UPS Store about a year ago. I used to use them for Amazon Returns and…read moreNotary, however my previous experience was the charges any amount they like to quote. Today I stopped by again because the other UPS Store's Notary person is off so I decided to give them another try since I called them. Honestly I don't know why they're so lazy there. It's obvious that I bring my little English speaker elderly parent to update her pension benefits update which requires Notary. The chubby tall man was doing nothing and when told we need Notary the younger man have to help him get the Notary booklet. While he was walking over he asked for the Title of the Form, we gave it to him. He insisted my mom that speak little English need to know the title. He did not accept it while she was explaining it to her it's update pension benefits after his death. It's pretty much the same title, while he insisted it's the law and turn us away. It's probably because I started asking them if it's $15 per person. They are pretty much thieves there. Someone needs to investigate them and get them arrested if possible. I know I'm ranting but it's just this isolared UPS Store because I'm still using other UPS store, just to be fair.

This is the cutest and most well preserved post office in the neighborhood and I love the air mail…read moreslot. It's a definite throw back and I love all of the memorabilia! The employees are friendly like in the olden days and seem to love working here!!

They are the best! Incredibly helpful. Fast service that goes beyond the call of duty.read more