We discovered our local USPS branch wasn't open today, so we went here instead, When we arrived,…read moreparking was sparse, so I ran in while my boyfriend parked the car. I waited at the counter for several minutes and looked around for someone to help me. Only after another customer came in and we began chatting did someone come out to assist. Unfortunately, he was immediately rude and defensive towards me, saying he hadn't heard or seen anyone there. I replied, "Hey, it's no problem. It's all good... I think?" (after seeing the angry, put-off expression on his face). He then took a tone with me when explaining my options for shipping. He abruptly cut me off when I inquired about an option and was so rude that I stopped the transaction, allowing the woman behind me to go first because I didn't want to deal with his attitude and needed a moment to process the whole interaction. At this point, my boyfriend came in after finding parking. The employee completely changed his tune and was overly nice to both of us. Okay. The sudden shift in his mood and tone was disconcerting but decidedly better than dealing with the attitude he had started my transaction with. He slipped up quickly, started being rude to both of us, and ended our transactions by admonishing my boyfriend for licking an envelope that needed to be licked! He put on gloves to touch the envelope and barked at him not to lick it next time and instead ask whoever was waiting on him to seal it with tape. Literally minutes earlier, he had rolled his eyes at me and said he would "help me out this time" with tape since I hadn't brought any to adhere my shipping label to the outside of the envelope. I would have happily purchased a roll of tape. However, he seemed not to want to assist us with options but rather treat us like petulant school children. I'm not sure what his problem was. We both were kind to him, and I have a lot of empathy for people dealing with the general public. As someone who had previously worked in retail for years, I know how emotionally exhausting it can sometimes be, but his customer service was unacceptable.

if I could give a zero star I would. I agree with the previous comments. jesse the clerk was…read moreextremely rude the minute I walked in to renew my daughters passports. cutting me off every time I would want to clarify something, irritated by me being there, and no customer service whatsoever!!! I have called the USPS and filed and official complain for his behavior!

This is the cutest and most well preserved post office in the neighborhood and I love the air mail…read moreslot. It's a definite throw back and I love all of the memorabilia! The employees are friendly like in the olden days and seem to love working here!!

They are the best! Incredibly helpful. Fast service that goes beyond the call of duty.read more

I was extremely happy with all the help and guidance I received the day after Thanksgiving at the…read moreKenwood post office. Fortunately, they weren't busy, but they went far beyond what they needed to do to make sure that I was able to get my passport renewal documents in order, take my passport photo, arrange for payment, mail to the U.S. Department of State, etc., My agent knew exactly what to do and did it all kindly and expeditiously. Wonderful service. Thank you!

In addition to all the postal services available, this is a one stop shop to apply for or renew…read moreyour US Passport. Even take your photo portrait right here. I had my entire passport renewal done here. Don't know of Kenwood post office submission was a factor but I got the new passport in 13 days! Amazing.

I'm a long time customer of this location over 30 years. I just recently have been using priority…read morelabels that have ALL priority words and such cut away leaving basically a label that say to and from on it. The clerk JON insists on mentioning this every time I go in. PETTINESS at the purest form. I am not amused and will be having a discussion with the POSTMASTER in the future. Take a look at the photos and tell me this isn't RIDICULOUS. I've noticed that JON has another unsavory review. Seems maybe JON needs to take a refresher course in CUSTOMER SERVICE!

Dear John, I had a passport appointment today at the…read moreCalistoga post office at 1:45pm. Before my appointment, I was hoping that I would not get you John as my passport agent. In the past you have been rude, negative & unhelpful. toward me. Once John, when I asked you how to get a change of address after my son's death & once again, John, when I wanted to know how to send Santa's Letters for the Soroptimists of Calistoga. But sure enough, I got you again today John and you did not disappoint. I had applied online & had all the copies I needed. Still you never acknowledged me John or even asked me if I was applying for a new, renewal, or lost passport. John you made me fill out a form that I had already filled out online & then halfway thru filling out the form, when I asked you a question, you told me not to fill out the form at all & just sign it. Then I asked you John if I could get a passport card & you said no because I didn't check that box on the form & that I would have to re-apply. At this point I would have paid anything just to get that box checked & get out of there. At the end of my application process John, you handed me a receipt & asked me to fill out a survey to let the post office know how you are doing. Well John, ( no customer skills person), I Won't Be Back Until You Go! A Calistoga resident hoping that my passport application will be processed

Our local office is great. Pleasant and informed. Always ready to review shipping options with us.read more

Mailed a bunch of cloths to my best friend in Boston and it looked like it was going to cost a lot…read moreof money until I spoke to the agent and she showed me the best way to do it! I sent 30 pounds of clothes for only $18! The agent was so so helpful! Thanks USPS! And it will arrive within 3 days!

As post offices go, I'll now always pick this over Trancas. Parking is way easier and less hectic…read more(plus then I'm downtown for a bite or drink or pop over to Bookmine). I had maybe three or four people in front of me with only one employee but somehow was in line for under five minutes - it was great. The employee was friendly and helpful since I wasn't sure what type of shipping or tracking I needed. Sold!

The administrative incompetence at this location is staggering. It is rare to encounter an…read moreorganization so structurally opposed to basic professional accountability. Despite clear instructions for a specific PO Box closure date to coincide with my relocation, the staff shuttered the box a full week early. This resulted in a systemic failure: vital documents confirmed via Informed Delivery have vanished. One employee, Nelson, was particularly egregious--displaying a profound lack of initiative and a troubling indifference to the fact that critical information is now lost. While the Postmaster at the main location was professional and amenable, her demeanor cannot compensate for the total breakdown in execution at the counter. The USPS is often scrutinized for its lack of viability; this office serves as a definitive case study in why.

The two lady workers are some of the best USPS workers I've ever worked with. They not only help me…read morewith all my packages diligently and respectfully they never rush me and they're very competent. I will always gonna be going here and using this USPS as I've never had any problems shipping packages

They're only helpful if they're in the mood. Stingy with petty things like tape. Decided to take my…read morebusiness to FedEx where they were happy to share their tape with me, helped me tape up my package & will deliver my package faster. No wonder the US postal service is on its last leg!

The parking lot isn't very big, but I haven't had issues with it. The staff are also very friendly…read moreand efficient. They always get my packages quickly and have suggested to use specific envelopes to mail important documents. Mailing and retrieving documents is very straightforward!

DO NOT COME HERE!!!!…read more These idiots tried to steal my phone!!! They got caught, and were trying to kick me out of the office when I tried to look for it. Later the delivery man found it while I was trying to ring it the next day, and told me it was hiding in one of the postal boxes. The phone was also turned off so I could not track it. When I later turned it on, it was at 30% so it didn't die. BEWARE of this post office. It is completely worth going somewhere else and taking a couple minutes of your time to keep yourself and your belongings safe.