My go to person at this store is Viola. She is Always happy and efficient. Since the renovation…read morethe store looks so much better and very professional. Johnathan helped me with 4 boxes and was efficient and happy. However waited 15 min in line for someone to help me. Need some more help.

I wish I could give zero stars. I paid for expedited overnight shipping with a signature required…read moreto send my daughter refrigerated medicine. I was told that she would need to show a valid ID to sign. NEVER did anyone say that the signatory had to be 21 or over - she is 20. Obviously I would never have got the required signature if I had - she lives alone. The woman who helped me at the counter was super rude and acted like I was bothering her. Even on the shipment notifications it just says they need to be of "legal age" - again my daughter is 20 which is legal age. So they attempt to deliver and then refused since she is not 21. It goes back to the local facility and they said they would try to deliver the next day and she could literally get some random person off the street to sign as long as they are 21! Well they never attempted to re-deliver - kept sending notices with a rescheduled date. In the meantime, the medicine has gone bad - medicine that cost $500. The cost of the shipment was $200. I filed a claim with FedEx and they gave me $100. $100 for losing over $700. And the package was never delivered and never returned to me. Its been over 6 weeks. I have spent HOURS on the phone with customer service and they tell me they can't do anything because the tickets are closed. I will NEVER use FedEx again and will tell everyone I know to NEVER use Fedex.

I have been taking wine boxes and other boxes here for a while. It is nice to recycle and save room…read morein my recycling bin. I'm glad they take and reuse boxes.

Mad shout out , to Ana ! A very personable young lady that provided me all the information I need…read moreto make wine shipping for our members , a reality ! Extremely professional and knowledgeable ... looking forward to doing business with cartons and crates very soon ! Thank you , Ana !

do not go here : very disginest tried to make me pay 47$ for a13$ price. i was subjected to…read moremisleading shipping practices and potential misrepresentation of USPS shipping services. On the date of the incident, I visited this business to send a standard document envelope from Napa, California to Santa Monica, California. I explicitly requested the most economical ground shipping option with tracking. Instead, I was informed of the following: That USPS tracking was not available for my shipment; That I was required to use FedEx tracking instead; That the cost to ship a standard envelope would be $47. This pricing and explanation appeared inconsistent with standard USPS ground shipping services. Based on my prior experience using independent mail centers in Benicia and Glen Cove, similar shipments typically cost approximately $5-$13 and include tracking as part of the service. After leaving the business, I independently verified the issue: A USPS representative confirmed that the quoted price was not consistent with USPS Ground Advantage pricing; Independent mail centers in Benicia and Glen Cove confirmed that USPS tracking is normally included and that the $47 charge was significantly above standard rates; I later completed the same shipment at a different mail center in Glen Cove for approximately $13 using USPS Ground service with tracking included. This suggests the possibility that I was either misinformed about available shipping options or directed toward a significantly more expensive service than what I requested. The behavior I experienced may potentially fall under deceptive shipping or misrepresentation practices involving mail services, including situations where customers are: Told USPS services are unavailable when they are actually standard options; Directed toward higher-cost carriers without clear justification; Given inconsistent or misleading information about tracking requirements. I am also concerned about the potential impact on vulnerable individuals. While in the business, I observed elderly individuals and individuals who may have limited English proficiency, who could be more susceptible to unclear or misleading pricing practices. When I questioned the pricing and declined to proceed, I was met with a dismissive response, including the phrase "Welcome to Napa," delivered in a condescending tone. This interaction gave the impression that such pricing and treatment may be considered normal in Napa, which is deeply concerning as a consumer and community member.

Always polite, efficient and helpful whether it's with shipping or mailing services or notary…read moreservices. We have been using them for years and have always been happy. Beats standing in line at the post office hands-down!!

Lack of knowledge and poor costumer service. The employees need more training on how to treat…read morecostumers.

Multiple attempts to utilize this location and the staff are beyond rude, condescending, and just…read morenasty people prefer to denigrate customers rather than assist. Today was the last time I will ever go near this place or even the plaza again

Good service our only go to office supply store if you need something now…read more.. Good selection of items

Came in for a single print out. Multiple employees at the desk able to help. I was told my one…read moreprint out would take over an hour. I was in a time crunch and asked if my single sheet could be printed first. They flat out said no and that everything else they had to do had to be done first. Seems pretty unreasonable that one of the many people on the floor couldn't find 5 min to do a print out. I understand what he was trying to do but he wasn't even willing to ask if anybody else could help me out and just flat out said no I cannot have service for over an hour

Moved in the area and first time to use this UPS location for Amazon return and so far smooth…read moretransaction and good customer service. They also have a kiosk for self service amazon return but since there is no line and my item was a little bit bulky. Will use this UPS location now instead of the other one where I usually go in the past.

Well, the UPS store is great for UPS stuff. Which would explain my previous five star reviews…read more they claim they have the ability to process mail on behalf of the USPS. BUT. Their ability to process the USPS material is almost grossly limited compared to a real post office. So you may think their hours are more convenient than your local post office. BUT. The number of package pickups at the UPS locations is lame. Thanks to Amazon and other pressures on the USPS, they now process mail 24/7. Yes weekends, holidays, rain, shine... So if you managed to sneak your mail at the post office minutes before their closing time, most likely the mail will be picked up and sent for processing. You go to the UPS store and forget it. Your package will be stalled in transit at the store. For days. That would be Sundays, holidays. There won't be after hours pick up. And your mail will be stuck in the UPS store until the postal service arrives for their extremely limited number of pickups. But wait. The UPS store will most likely charge you more than a post office for the same service. Just go to a real post office.

What can I say. I love this place!! The owner Will who I have had the pleasure of working with a…read morecouple times to ship items is so knowledgeable and helpful. Stop going to the post office or UPS store..this is your place. Support this fantastic local business!!!

I was having a hard time finding a way to print my save the dates for my wedding. Sydney stepped…read moreright in and was so informative and helpful. She saw my vision and it came out perfect. I couldn't be more happy. The quality of the paper was perfect.

Great people! I've used them for UPS drop off many times during my breaks and lunches and service…read moreis always speedy and I'm in and out in a minute-I utilize the 5 min drop off zone spot right out front everytime!

Poppy is wonderful in every way...extremely knowledgeable about anything having to do with mailing…read more, and also effortlessly makes you feel seen, heard, and valued....and the assurance that whatever the situation, it will be handled...5 stars from me..Just a wonderful asset to there Outer Sunset community.