They don't have enough workers for the volume of customers. They never have enough Express Mail free shipping supplies.

Horrible service. Go somewhere else. I waited 1.5 hours in line. Everyone is upset. One person working the whole office. This is the 2nd time this has happened. Never coming back but I don't think they care. read more

US Post Office - Post Offices Near Me - Orange, California

I came in for a passport renewal. The line here can be long but they take good care of you and are very helpful. They offer a lot of services and have PO Boxes. They also offer mailing and packing supplies and stamps. Worth the wait but be patient. read more

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I've come to the conclusion that every post office I visit is equally awful. I originally went to the Anaheim Hills location, which was just as bad as this one. The employees inside the offices are consistently miserable, and it makes you wonder why they even choose to work there. These cannot possibly be the same people who deliver our mail and packages to our homes, because the behavior inside the office is shocking. The staff moves at an unbelievably slow pace, almost as if it's intentional, and the attitude toward customers is openly rude and dismissive. What's even more concerning is how packages are handled. I personally watched employees toss packages around harshly, including ones clearly marked "FRAGILE." It's no surprise that items arrive damaged or opened when this is how they're treated behind the counter. One employee in particular stood out for having the worst attitude--every single customer he interacted with was met with the same hostility and lack of professionalism. Overall, the experience was frustrating, disrespectful, and completely unacceptable read more

US Post Office - Post Offices Near Me - Orange, California

Pretty much your typical USPS--disorganized, long wait, employees that take their time. Don't come in the morning, that's when the wait is the longest! read more

The postman tried delivering a package that I have been waiting for . It is medical stuff and very expensive. I need to sign. I saw on my Ring that he never rang the doorbell, just gently knocking the door. I tried countless times to send email but doesn't go through and it keeps saying "wrong barcode ". How can it be wrong. I scanned with my phone and I double checked and the number is correct. Needle to say that they never attempt to redeliver . Now I have to go to the po physically and deal with more crap. I am going to write to my President. Really disappointed with the po read more

Really rude employees! They do not explain to you, they just become upset and push you off to the side. I waited in line and spoke to 3 different cashiers and instead of explaining what the issue is they become irate and scream. Wtf! I do not want to blame it on racism or discrimination with what is currently going on but man, it certainly feels that way. read more

I had a package that I needed to mail and the man at the counter would not accept it. He said I needed to use clear tape. I told him I have mailed many packages, not using clear tape. He told me to take the box and retape it with clear tape if I wanted to mail it. It was a small package and taped well and once the label was put on the package, it would not even need tape. read more

THEY ARENT OPEN AT POSTED HOURS the hours on Apple Maps, Google Maps, and the sign on the door and their acc hours are all different. And their after hours drop off is not consistent it will be locked at different times. All the employees have English as a second language and some of them speak it better than others which can be difficult. They also don't change out the drop off bins often so sometimes they're overflowing and packages fall on the floor so not recommended but it will do if you don't have time to drive to another one or are just dropping off read more

Nothing has changed. Single staff attending to mail customers while front counter staff helps passport customers. Long wait lines with people out back walking by aimlessly. What a joke. read more

US Post Office - Post Offices Near Me - Orange, California

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Horrible. I mailed a letter Addressed to Orange. I asked the employee to please just walk it to the route - about 30 steps for him - rather than out it through the system he said, ok. But lied. The letter was delivered 6 days later.... Wonder why the PO is going down the drain? read more

Customer service? What's that? Doesn't exist here. Came here Saturday morning to mail a package and purchase some stamps. The staff here acts like they are being so bothered by your presence in the building. Giving two stars instead of one because there was plenty of parking available, and the building itself is well-kept and clean. Go here if it's your only option- or if you don't mind feeling like an inconvenience. Otherwise, I would steer clear. read more

Line is pretty long at time, but the clerks make it go by pretty fast. They are very helpful when asking about certain question. Like when mailbox keys are ready for pick up ect. Overall 10/10 customer service every time I go! read more

Worst post office location ever! Always the longest lines. And trying to mail Christmas cards during the holidays is kind of insane as well. None of the card areas were emptied out, and were all overflowing with cards to be mailed. So we had to go up to the counter and give them to them. read more

Never anyone working always a long line disappointing to wait 20-30 minutes there is likely people always on break or just sitting in the back it seems read more

I only use this post office because it's close to me but they fail to scan in my packages constantly and some seem to go missing every couple months.... read more

Closed on Saturday when it's supposed to be open? This is why USPS should be privitized. Going to UPS store

I've been having a problem receiving a package due to an issue caused by an Online seller I bought from since early August. The package has been floating around being misdirected and not sent to my address in Santa Clarita, but instead winding up in Orange, CA multiple times. Thanks to Tonya at the Orange, CA post office, the package has been promptly intercepted the same morning I spoke to her this a.m. and finally re-routed to my address. Tonya sets the bar high to what every employee at USPS should strive for- she's super efficient and proficient in handling problems promptly and resolving them quickly. Thank you Tonya for the amazing service!! read more

i needed to send a money order. theres only 1 worker and 1 worker doing thr passports. maybe hire more workers if you are that busy? 20 people in line. waiting 30+ minutes in line is nuts. sorry not sorry. i usually hate coming over here. it used to move more speedy. good luck read more

They aren't very helpful they also never answer their phone which is very unreliable very disappointing

Mr. Heang at this location did a great job in customer service and helped me to complete my task. A very nice young man who is probably going to climb his way to the top with his calm demeanor and ability to listening to customers. read more

HERE WE GO ... I get a notification that my package is ready for pick up on Monday at 9am. I come on Monday around 430pm and the person at the counter said it's probably not processed yet so come back tomorrow. I said "even though it says ready for pick up, it's not ready??" And she said yes. So fine. I'll come back tomorrow. I come back on Tuesday and the guy at the counter said it's not ready and to come back tomorrow. I'm like "that's what she told me yesterday". He then goes to the back to see if he can find it but he can't, so he takes my number and said "we'll call you when it's processed." So I go home and I see the Usps lady at my place and she is holding two packages. I'm like "awesome, she's gonna deliver it". When she leaves, I open the door, she delivers ONE package and marks my other package "unable to deliver because no secure location". THEN HOW DID YOU DELIVER THE FIRST PACKAGE?! Not only that, she charges me $7.75 because she couldn't deliver it, even though she delivered my other package just fine. -_- I finally come back on FRIDAY and they still charged me. I didn't make a fuss because I was so over it. read more

It was closed before 5pm today! Horrible USPS, you should at least be consistent with your opening hours

I came at 4:45, the fingerprints close at 5pm. I went to the front to confirm. Two older women and an older gentleman named Jose were working February 3rd. I asked if they did fingerprints and they told me to get on line. I asked if they could still do it and they said yes. One older woman ignored me and Jose ignored me as well. I got to the front and they said they couldn't do my fingerprints. Horrible customer service, don't come here. read more

I've always had a good experience here. Plenty of parking and the staff is fast. I always leave them a good rating. read more

Used the self service for 2 packages and they ended up getting lost and never moving...Always ask for a receipt! Staff is friendly just unfortunate my things got lost. read more

Going from having to go into the post office to now being a business bulk drop off.. this post office is still the most unfriendly and non service oriented place. I don't get it. The woman who "runs" the business mail area is always rude, short, unhelpful and so unpleasant. Every interaction with her is always horrendous. To the point where I close having to have any interaction at all with her. If I could go to another post office, I would gladly do so. But unfortunately this is the post office that I've been told that I have to use for my bulk drop off. But you can't drop off letters from your business in that area.. you have to take them all the war around to the front. Not efficient or logical. Multiple times I've been here and the baskets aren't out for drop off or it isn't organized and the woman who is in the business mail office just tells you to figure it out. I don't work here.. clearly. How am I suppose to figure it out. The lack of happiness at this location makes me truly wonder why any of these people work at the post office as it seems like there's lives are miserable doing so. It often feels as though they project that misery onto the paying customers who come to use the Postal Service services. As a small business owner none of this would ever fly. read more

Customer service? None at all BEING ABLE TO SPEAK ENGLISH? NO WAY!!! Some days they will randomly close, and there is only one employee that can speak understandable English. WORST POST OFFICE EVER I own an online business and have to ship items to customers across the country, so I know what I am talking about. read more

There are some really kind people here, but the overall vibe is really poor. I've ALWAYS thought this. I came here recently. January 2, 2024 and noticed two things. There was no line by mistake- there was too many windows open. Management made ppl close windows and ppl take breaks so a line immediately formed, which is typical for this place. I was there for my passport. I had 10:45am appointment. However, the ONLY person who can do passports went on her break as soon as I arrived at 10:40am. (Good thing I wasn't there on my lunch break, geez!) This made me late, as well as the passport appointment after me, which was a whole family. What is the point of making an appointment on line if the establishment isn't going to acknowledge them?! read more

I think that this must be referring to the time I had a call in to find out why we were getting mail delivered. Apparently our regular carrier had taken a couple of days off. The substitute didn't bother to come in and deliver mail. We were told at one point that there was no mail for our entire building which consists of 15 units. I made a call to the local post office and no one answered so I called the next step up. I talked to a gentleman who said he would file a complaint, and that was the end of it. Since again, only on time in our regular carrier is off. I guess this is the way that Post Office operates now. read more

Fuck this post office. I've tried calling and no one picks up. No status given for package throughout many days. I tried to hold a package to pick it up and no one is giving me any ideas of where the package is, not even through usps. So the problem isn't with usps but with this shitty post office. I have a pet dog, maybe I should apply her for the job, she would fit the description very nicely. Or perhaps a newborn child with no work experience whatsoever. read more

The absolute worst customer service, they never answer their phones and if they do, they make you wait until 4:59 and then say they're closed. read more

If I could rate this experience any lower, I'd need a new scale! We're practically staging a sit-in at this point, with four USPS workers in sight, yet it feels like a one-person show. One's guarding the door like a bouncer at a club, another's hawking the kiosk like it's the latest iPhone, and there's one on the counter playing charades instead of helping. Meanwhile, there's a hero amongst them, the lone ranger actually assisting customers while the others perfect their art of looking busy. And yes, I couldn't help but notice the ironic seating arrangement in this theater of absurdity--while an Asian woman hustles to help, a black lady's left twiddling her thumbs. Thirty minutes in this comedy of errors, and I've penned a review longer than my holiday wishlist. Someone's gotta take the fall for this tragicomedy, and I'm not just talking about the broken pottery in my parcel. USPS, consider this a plea for reform, or at least a decent GPS system for my packages, so they stop crash-landing at my neighbor's. And would you believe it? I'm still typing away, as the line hasn't budged in a decade--I mean, ten minutes. read more

Wish I read the reviews before dropping my package for returned item off here and my letter to the DMV, who knows if it got hijacked along with my package that was dropped off 10/15. The website for the package states it never left Orange, CA. It's now 10/21! read more

This is my main post office, as I have a P.O. Box there. All of the staff is very knowledgeable and professional, and they continually make me feel valued as a customer! read more

I've had to send several refunds on my eBay store losing a tremendous amount of money because these lazy, slow , sloth like workers who are overpaid and cannot do their job. These guys can't even scan packages properly just to get the tracking into the system. Today is June 6th 2023. I will be in today taking with the post master. I hope they have a good explanation for this becuase it's not a one time thing it's every time.!!!!!!!!! read more

The Vietnamese lady with a huge accent is so rude and awful. They need someone else working during this pandemic. It's already hard enough to understand English through these masks let alone someone with a huge ass accent! NO need to be rude lady! Ps. She wasn't rude to me. I didn't need help from her as, I was just dropping off mail. But she was so rude to the man who only spoke mostly Spanish. I'm sure he'd be able to understand if she wasn't so rude and harsh and spoke more slowly!! This woman is not a good representative of you USPS! read more

I made a passport appointment online just to be told when I showed up with my entire family that I did not have an appointment. Extremely rood and didn't even bother to talk to me after the fact. read more

Just one star for time and hours. The rest is ZERO.No home/adress right service, rude, impolite, unhelpful...No management skills, no manager to address your needs, Just a service that are going to close soon.Amazon should replace them ASAP! read more

Absolute, ridiculously bad customer service. They lose my package and make me wait up front for a supervisor to come up who never comes up. One hour of my day wasted for someone not to help me. I just wish that people could be held accountable for their actions. My package is still missing no idea where It is at. I think I should just start using fedex or UPS only. read more