I work in support (Customer Service and Technical Support), so this was a good reminder of why…read moregreat support matters. As a customer, I felt like they couldn't have cared less about me. I waited in line, got to the front, and two agents opened up. I stepped to one, and the person behind me stepped to the other. The one I approached didn't say, "I'm not available,"--she just walked away. The other didn't say, "She's not available, let me help you,"--instead, she helped the person behind me and then seemed to take her time on purpose. When it was finally my turn, I asked for some tape to attach my label (something I've done many times before). She handed me scotch tape with an unspoken "risk it." No apology, no mention that they didn't have proper tape, and no suggestion that I could purchase some. I had to look around myself and found tape for sale. I bought it, stepped aside so the next person could go, and taped up my package while she watched with a smirk. When I handed it to her, she just tossed it over her shoulder into the bin. Honestly, that was one of the worst customer experiences I've had in a very long time.

There is never a place to park. It looks packed but when you go in, there maybe 3 or 4 people…read morewaiting. Who do all those cars belong to, the employees or the senior living across the street? There were 3 of us in there today and we all brought up why there is no parking? Employees said NOTHING! Management needs to look into this and put MAIL CUSTOMERS ONLY! Ridiculous! Maybe you don't want any business...

Mind Boggling poor letter carrier service and horrible, incompetent lady manager is the WORST…read more Starting back in August 2025 with letter carrier Steve, who lacks any common sense and who disrespects my property during his mail delivery route. I caught this idiot, Steve (RING camera video evidence) walking past my perfectly open and clean front porch only to step into my landscaped area and knocking into my security sign/landscape lights/landscape bushes/landscape rock. Crazy that he thinks stomping into my landscaping area and then reaching back over to my mailbox next to my front door is somehow the way to go. It's like getting into your car through the passenger door instead of the drivers door. Why would you do that?? This stupid practice risks damaging my bushes/landscape lights/signage, not to mention risking an off balance trip or fall. One day, I asked Stupid Steve why he chooses to walk past my clean and clear porch only to stomp all over my landscaping bushes. He responded by showing me (demonstrated not once, not twice, but 3 times!!) how he likes to step over the bushes and plop my mail into the mailbox because somehow (in his mind) that is better or quicker or saves him a step??? The guy is nuts. It is not quicker, and does not save a step (it actually has him taking more steps, not to mention unsafe). I wasn't expecting a debate. If Stupid Steve had any common sense, he would use the front step instead of jumping over bushes. If Stupid Steve had any respect for homeowners property, he should honor my simple request. If you are over at someone's house and they ask you not to smoke, then by golly, you don't smoke. Stupid Steve tried to make me fell as if I was the bad guy here. Ridiculous! For the next couple of weeks I noticed Stupid Steve still up to his stupid tricks, basically thumbing his nose at me by continuing to violate proper postal employee practices, policies and procedures. I've got the RING camera video proof. I now consider this deliberate harassment and will file a report with Stupid Steve's superiors. I filed a formal complaint on the USPS website. I took the extra step to print the formal complaint and take it to the main Mission Branch office on Broadmoor Street. Now I will present my complaint in person to Stupid Steve's management. I spoke with Supervisor, Kim Dominguez. She was fairly cooperative and fairly helpful but it seems the management doesn't really care and they do next to nothing. It's appalling how management coddles Stupid Steve instead of disciplining (or Firing) or training him. What's most disturbing is how the Post Office tries to dodge responsibility and try to blame me (the home owner). They like to flip the script and turn it around on my as if I am the bad guy. The fail to own the problem. They shirk responsibility and provide no solutions. They had the gall to ask me to move my mailbox!!!??? Are you kidding me??? My mailbox is perfectly fine and placed perfectly next to my front door. Here again, USPS unduly protecting one of their idiot own and dodging accountability all the while flipping the script trying to paint me as the bad guy. UNBELIEVABLE!! With Stupid Steve's disrespect for me and my property, along with his combative attitude, aggressive style and threatening nature making me uncomfortable, so much so that I don't want Stupid Steve on my property. I asked Kim to assign another letter carrier. Let Stupid Steve handle the next block. But Noooooooo, they can't do that for some reason. Why not? Just move him over to the next route. I'm sure letter carriers get reassigned all the time. Kim said the union wouldn't allow that. Bullshit! I don't think the union cares one bit which route Stupid Steve works. Here's the kicker folks: without any notice, Stupid Steve stopped delivering my mail for 4 MONTHS!! Out of the blue On 12-6-25, I receive a plastic USPS tray plopped onto my front porch. If it was windy or raining that day, my mail would have been littered all over my neighbors yards or all wet. I work on Saturdays so I was not home. In that plastic tray is 4 months worth of mail. No note, no explanation, no nothing. On 12-12-25 I went to the Mission post office to talk with Stupid Steve's supervisor, Kim Dominguez. I brought the USPS plastic tray filled with my 80 pieces of mail dating back to August. I complained about not receiving mail for 4 months and NOT being notified of their intention to stop delivering my mail. I am being punished and harassed by the post office because I blew the whistle on a disrespectful letter carrier who doesn't know how to properly do his job. That is wrong, that is retaliation and that is unacceptable. Kim gave me the usual runaround and flimsy excuses. I was getting nowhere so I asked to speak with a manager. It turns out the lady manager (did not get her name) was standing by me the whole time and I'm sure she heard all that had been said, yet she did nothing. The manager is completely worthless.

As far as post offices go, this one is pretty great. The only negative is the less than ideal…read morehours. They close for lunch and then close at 4:30pm. But the staff is helpful and friendly!

This bunch of USPS staff works hard to do their job with poise and courtesy. Never met a grouchy…read moreperson here. IF there's a line they don't rush people and still seem to keep a steady quick pace. C'mon. It works like a USPS. MANY elderly customers but no rude attitudes to questions or confusion. As we age we may even better appreciate how sweet people are here!

Since they've re-paved the horrible old parking lot, I'll gladly up my star rating. Now they just…read moreneed more staff to make the lines move smoothly. Geez I'm picky!!

Going to the post-office around the holidays is about as fun as a trip to the DMV. However, this…read moreearns HIGH marks and largely based on customer service. You kind of have to thread the needle here as I believe their hours have shifted to noon-4 pm during the workweek. Fortunately I was here for work during the workday to ship out some work items, so it all...worked out! Vibes were great. Parking right out front. Friendly service chatting it up. She helped guide me to the most affordable option, loaned me scissors and a marker for my little project packages, and I took my merry time getting everything in order off to the side. It took me about 15 minutes off to the side, and the clerk kept her positive energy with every customer that trickled through. She even found me a surprise book of holiday stamps I was hoping for that she thought they were out of. So basically, if these packages make it anywhere close to on time, I'm giving this place five stars. It's close, friendly despite the holiday rush, and altogether much better than I expected.

A friendly staff here helps. The parking in back is okay,…read morebut the street parking stinks. There is also a size restriction on packages you can drop in the wall out front... the Waldo location at Gregory and Wyandotte has a bigger one if you drop off a lot of prepaid packages like I do.

Not a patron insight.. no line.. so straight to the counter…read more Purchase the overpriced stamp. Attach Hand my envelope to the postal worker for delivery. Good service. Good day.

My local neighborhood post office, I have been using for years, they're always friendly and…read moreknowledgeable, and I very much appreciate them being here.

Despite the endemic problem with post offices all over America, this staff in particular takes…read morepride in moving customers in and out at a fast pace, but still with the courtesy you expect from someone you might do business with once a week. Great people for an experience I don't normally find awesome :-)

It would be nice if they picked up the phone.. It rings continuously. I'm not calling to have a…read morepersonal conversation....It's business. sheesh...

As with all post offices, there are just a few workers and long waits. However, I had such a…read morepositive experience! First of all, the post office interior is adorned with photos of active, retired, and late military personnel, which I thought was very respectable. While waiting in the line, a postal worker came by and asked anyone if they needed stamps or just wanted to drop off a pre-paid package. She helped speed up the line, and was also really friendly! She even asked the occasion for the stamps and made sure to get ones that matched the festivities (flowers for a wedding and Disney for a party). I made it to the counter just 15 minutes later and Paul helped me! He was very kind and informed me about the shipping options, so I could send off my sister's present for the best price (and fastest time). Sure going to the PO may be a drag, but if I must, I will be coming here!

I just went there again. They always leave only one person to run the long lines and now they put…read moreup curtains so you no longer see that they are not working in the back and not helping. The only time you see them is when they are about to close. Then they come out to just take easy orders like picking up mail or dropping off. Management is horrible there and they don't mind leaving that one employee (usually the last one through the door of employment) to do all while they do zero. They run out of things like stamps etc. I felt like I was in line at a communist country. And management's arrogance over nothing is unmatched. I always feel sorry for that one employee left with zero help. Shame on management at this office. You are horrible and should not even been ever promoted nor paid as you don't do anything to help your employees it customers.

The worst post office I've ever been. Workers are unfriendly and usually on their phones. Hours are…read moreunpredictable and just terrible schedule. I asked someone for an APO customs form (they didn't have any out), she watched me fill it out at the office, and then waited to tell me until I got to her that she didn't know how to do customs and that I would need to go elsewhere. It's really unfortunate that this is the closest USPS to me.

The signage says the post office is supposed to be open right now. Yelp indicates the post office…read moreshould be open right now. They have a flag and a state flag on the pole, which generally means the post office hasn't been removed from the building. The Postal Service is ridiculous in this building we were supposed to be open or whatever totally ridiculous, worthless.