I walked into The Old Greenwich Post Office today, and I was immediately and cheerfully greeted by…read moreits Post Master, Lisa Dixon. My goal was to renew my passport, which, by the way, was handled at lightning speed, by one of Ms. Dixon's amicable and lovely employees who has worked at that same location for 5 years+!! It was nice to also see Sanjay there, as well. While I was waiting, I bought three (3) books of stamps: Two books to collect and a third to use. I should note, that Lisa Dixon (& Tamara) worked together, tirelessly, to solve a long-standing problem which a bunch of us had been experiencing re: intermittent lost and mis-delivered mail in Riverside. However, thanks to those 2 managers, we're not experiencing ANY issues anymore. (And all this, after our most valued post man "Doug" took on another route!) I/We cannot thank Lisa & Tamara enough for getting to the bottom of the issue and finding a most clever solution. And I have every confidence that our newly assigned post woman will do well. (God Bless all of you at 36 Arcadia Road!!) *** Ps- For those who wrote NEG reviews about the service and personalities at this post office... maybe if you offered a smile, or a kind word, you might get it back. D'ya ever think of that???*** Shame on YOU!!!

I will ONLY come to this post office! Such kind and patience employees, they feel like such a part…read moreof the neighborhood and always have smiling faces. The service is incomparable!

This isn't the best location. However, it's the one located closest to where I live…read more It's a small location, but the parking lot is not that small. However it fills up regularly to capacity. It's in a high traffic area too, so making turns into and out of the parking lot can be a pain. Usually the times I go vary. Typically there is only one employee working the counter. Even when two are working the lines move very slow and start at the counter and go all the way to the door. The lay out of items like boxes and labels isn't done particularly well either. There are one or two people who are really helpful and usually friendly, but that's it. If you don't need to, or have a lot of time. (Not on a lunch break) I wouldn't recommend coming to this location.

We and dozens of people were just trying to get in to the location, stuck in the pouring rain at…read more11:30 (open hours.) When a customer with a PO Box let everyone in, employee Armin is sitting behind the desk on his phone. just decided to not unlock the doors. Stop employing lazy and rude wastes of space like Armin. What a joke.

I don't know how this employee still has a job. She wouldn't tell me her name but she's the…read moreSpanish woman with white hair. She was on her phone when I walked in and rudely pointed her finger up to tell me to wait. She then gives me an attitude as I was trying to find an international package I shipped. She started to then have a full conversation with the customer behind me and not answering my questions. This went on the whole time and wasn't the first unpleasant experience I've had with her. Very unprofessional and hard to understand her accent.

The Post Office in Cos Cob is a hot mess. Several times a month we do not get our mail…read more Yesterday--19 December 2019--we got nothing. Nor did any of our neighbors down the street. Apparently, about midnight, our carrier ran out of steam about one block up the street. This must be addressed. The single job of the carrier is to deliver the bleeding mail. If he can't do that, he needs to seek another line of work.

The employees seem friendly and like they genuinely wanted to help, but the place is disorganized…read moreand shabby. The hours posted online were wrong. I called, verified the address and said I was coming, and arrived to a sign on the door that they had changed hours and wouldn't open for another hour. I was confused as to why the person I talked to on the phone hadn't mentioned this.

Our go-to for dropping off packages. It's your typical post office...there is usually a line full…read moreof people who don't know how to mail off a package, let alone write an address on an envelope. I mean, this place gets some DUMB people, I'm always rolling my eyes at the fact that no one is prepared. As for the staff, they know us by name and are very friendly. Brian is my personal favorite employee there and knows my boyfriend and me. But the rest of the staff is good, too. They are all nice people. Note: 4 stars is because of the customers. They're holding up the lines.

The service is efficient, but unfortunately the staff are consistently unpleasant and seem to have…read morean unwelcoming attitude. There is little effort to smile, greet customers, or interact in a professional manner. It would be beneficial for them to take a cue from the New Canaan post office, where the staff are always pleasant, professional, and genuinely helpful.

How many people expect top notch service at or from the USPS?…read more Well I did receive just that from Jose at this location. He was very kind, helpful and extremely professional. As he helped me with my shipments we chatted about vintage stamps that we inherited from my father in law who worked for the Postal Service for 45 years. Jose, epitomizes what customer care is. As a new resident in town I will always try to use this location because of the way I was treated. Thank you!

I've been a loyal customer of The UPS Store in Greenwich ( 0822 ) for 10 years now. I bring them…read moreantiques that I sell from my online marketplace , 1ST Dibs. A year ago,I brought them an item that they packed and shipped, and it arrived broken. A week later, I brought them another item that they packed and shipped. It arrived broken. luckily, 1st Dibs' insurance policy, covered the losses. The next week I brought them a $1250.00 ceramic planter that they packed and shipped. It arrived broken. Three items in a row broke!! Unfortunately for me, 1st Dibs said they would no longer pay since there were to many claims. They advised me not to use this UPS store. My only option was to file a claim with UPS, which I did. A few weeks later UPS denied my claim because they deemed it improper packaging. For a year now I've been trying to get a refund for the broken planter with no avail. At first I thought Shalmi was sincere, but i now realize he was just appeasing me , hoping I'd eventually go away. A month ago, I went one more time to see if Shalmi was going to refund my money for the broken planter. He offered me a few free packing fees instead. I figured it was better than nothing. So the next week I dropped off a pair of mirrors. Guess what? One mirror arrived broken! I give up. This has been going on for a year, being brushed off, no phone calls returned, he never even reimbursed me for the exorbitant packing fees of the broken items!! Hopefully I'll have better luck in small claims court.

I don't understand why these 2 people behind the counter are working in the service industry?!…read moretheir job is to provide a service and "maybe" be polite with your costumers? An older lady and a gentleman and none of them greeted the costumers when we walked in.... and not a "thank you" neither when I was done with my transaction. very rude service! It felt like they were bothered because I walked in and requested to ship a box. Does UPS train their staff before placing them behind the counter? I have been to other UPS stores and their staff are friendly, attentive and helpful!

This one lady is so rude. Awful experience with her every single time. I don't understand how she…read moreis still working there if all the bad reviews involve her.

Their website says walk in passport appointments from 8-10 on Mondays. We showed up at 8:15 and no…read moreone was there. We rang the service bell and were rudely told to come back at 9, door slammed in our face no more information provided. This is the third time we've tried to get our son's passport at this post office.

I received great customer service! The lady that assisted me was super informative and professional.read more

What a beautiful building outside and inside. I wish they kept up with the Maintence inside and not…read morelet the beauty and old architecture disappear. Post office is a bit busy at times but service is acceptable.

I have had to ship several boxes and framed items cross country, and this team did a fantastic job…read morepacking and shipping it all. The glass was covered in a plastic film and each frame isolated from the next, but still stacked to be efficient. The cardboard box was exceptionally strong and sized for my frames. Very competent team.

They are not friendly. They charge you for stuff they should be doing for you such as taping a box…read moreand packaging.