Eek! Methinks not. I arrive inside the lobby of this full…read moreservice PO at 4:55 to send out an oversized letter by certified mail. The full service retail section of the facility was already closed up, locked and dark. Good thing there was another self kiosk avail in the lobby, right? Wrong! That machine was "unable" to perform 4 out of the 5 services it offers. Pressed for time to get my legal documents postmarked, I decided to purchase a $4.90 package of stamps to slap on before going with plan B - regular 1st class mail. I pay for my stamps, a receipt spits out, but no f-ing stamps! Are you kidding me?! I spend another 5 mins trying to find help, all the while counting several signs warning me that I am on surveillance. Worst postal experience ever! Not looking forward to doing this all over again in the morning. The one & only star goes to employee #21 who was the only one on duty to straighten this all out for me the next afternoon.

Casie was amazing. I don't normally leave reviews but it's a couple days before Christmas and Casie…read moresaw me trying to wrap a present. She asked if she could take that over and wrapped up the gift beautifully. It's rare to see someone go above and beyond like this!

The Post Office is not the problem. It is the mail carrier who likes to pick and choose when she…read morewants to exercise the USPS rules and regulations on her customers. One year I attached a notice to the outside of my neighbor's mailbox about an upcoming garage sale on our street, and she torn them all off the mailboxes while she was delivering the mail and told me that that was illegal. I asked her where my flyers are now, and she said " I let them blow in the wind" WOW!

For the first time ever I took a package were an item which was delivered damaged to file a claim…read moreat the Pittsford Palmyra Rd post office. That was my first mistake. I should've known that they don't want to handle such things in person. After a manager was called to come out and "speak with me" ( felt more like to talk at me), he immediately started spinning the box around and said the box wasn't marked fragile and the item could've been packed broken and then sent to me and that neither of us would have any idea whether that was the case or not. I remained calm and told him you realize I'm the receiver, not the sender (it felt like he was blaming me). It was not an expensive item, but it was a hard to replace item that was sent priority so it was insured up to $50. I told him that was all I was looking for and that was when he told me I would have to do it online.it was clear that he was not interested in doing anything to help with the situation. It wasn't so much What he said, but in the manner that he said it and how I felt treated as the customer.

They are incredibly rude. We had a passport appt. We arrived 10 mins late due to personal issues…read morein the morning. Took off work, kept kids home from school. They took the 10:30 appt in our 10am spot. When we asked why we couldn't just switch with the 10:30 appt they just kept saying no. "It will back everyone up."We asked how that could be if they took the 10:30 people at 10am and we were there at 10:10. That leaves the 10:30 spot open. Make it make sense! Apparently, they are very rigid here and take literal joy when they can't work with you or provide customer service. Robert is the manager and he's completely lacking in customer service experience. He should not be the manager of anything to do with the public. He was insanely rude and condescending to me. He kept saying "you were late! The 10:30 appt people have nothing to do with you! I'm sorry, I'm a paying customer and a tax payer. Do not speak to me like I'm your child. Anyway, it's a post office, but not one we will go back to. I feel like if they lost a package they would take immense pleasure in telling you they can't find it. In fact, there's another review here from someone else on Yelp that states just that.

They deliver packages to the wrong address all the time they don't do anything about it they're…read morerude and extremely hard to get a hold of

Yes very nice packaged my gifts to mail out for Christmas. Quick & efficient service.read more

Now that this location is under new management, the staff are consistently friendly and helpful…read more This is my regular location, and I frequented with the former, very grumpy, manager. Even when doing Amazon returns, the staff are wonderful and patient. Don't be scared off by old reviews!

Fast service and friendly people. It's not far from me but if you've never been you'll pass it…read more It's in the cut of the mini plaza there.

From the owner: Amazing Service for Amazing Customers- Come visit us today to pack & ship your flips, gifts,…read morereturns, and anything you need to ship! We offer FedEx, UPS, and USPS services. We also have in-house mailboxes, customer workspace & seating! Printing services from large bulk prints or flyers, banners, and brochures! Let's get some business done!

I had to return an order to Amazon, didn't know why to expect... I had my printed label and box all…read moreready to go.. walked into the UPS store and was immediately greeted. I waited maybe a minute and a the nice gentleman scanned my package and explained I would get an email shortly. Super easy. I learned this store offers so many services, Shredding Printing Notary Mailbox delivery They even make lawn signs and big heads.

I use this location often. They are always courteous and pleasant. Yesterday Cliff took care of me…read moreyet again. He is always smiling and eager to assist. The atmosphere of the other employees was friendly too. It is convenient and so is the parking. Easy to get in and out. It's not a huge UPS so if you have to wait...be patient. Great customer service is not always speedy.

Went to drop off Amazon return. I walked in and told the girl behind the counter. I would tell you…read moreher name, but she was not wearing a name tag. Convenient for her, as all other employees in the store were wearing one. I told her I needed to process a return. She said she needed the shipping label. Which I didn't have. When I told her I didn't think I was given one. She was a total smart ass. "Well, I need some kind of label" of course you do sweetie! I know how returns work. I didn't want to hold up the line so I took a step back and started to pull up the return to see if there was a shipping label. The woman I let go in front of me didn't have a shipping label, and the girl behind the counter.(same girl) very politely and sweetly informed the woman how she can email the label to her, she can print it out, and presto she is done. My BF and so looked at each other, like whaaat! Why would she be so polite to this woman and so rude to us? So I asked the woman, can I please get a copy of that email address? She kinda tossed it to us. Now my BF and I decided to take the Blake and Ryan approach, and just simply discuss this woman's indiscretions, as if she wasn't there. We were not loud, or rude, very matter of fact. She knew of course we were talking about her. She was uncomfortable, as was everyone else. Which suited me fine. Since they all made us uncomfortable. Shame, because UPS is really losing a lot of money right now. You would think there would be more care by their in shop employees. I know their Drivers are awesome. Maybe their drivers should be training the entitled child working at this store. Thank you UPS store girl without the name tag. I also called your boss

Great service at this location. The team here works hard and they're very polite and efficient.read more