A lot of reviews say bad service but I had good fast service. Nice Asian man working the desk. I was initially annoyed because the doors were locked but I had to walk around to the entrance next to Gambino's, the lunch place that had some outdoor tables. They have a lot of stamps here which i like! I usually go to other post offices in SF for stamps but had never been given such a selection. I picked SpongeBob stamps and also Ruth bader Ginsberg! read more

Typical USPS experience. They lost an expensive postage International Priority Mail envelope. After submitting a claim online and them doing their research, I was given a form to bring to a local office for a refund. The local office doesn't know what to do. I was promised a call back. My third visit in now they've lost the paperwork, and I've never received a call. Very unprofessional and poor customer service (as usual with the USPS). read more

Nowadays, when I have mail with checks to send, I just feel more comfortable dropping it off at a Post Office. Since I had some letters to mail, I decided to stop by this location since it's on my way to Chinatown after getting off the ferry. It's located on the ground level of Embarcadero One at the corner of Clay and Front Streets. Though there are doors on Clay St., the only entrance is on Front St. The mail drop is around the corner from the service counter next to the PO boxes. Mail in the drop chute and I feel comfortable that in the post office. I'll stop by here again if in the City and passing by this location. read more

US Post Office - Post Offices Near Me - San Francisco, California

Glad this post office is still open. Small but convenient. Just make sure that you use the main door on Front Street. Try using the other doors, and they are locked. No signs telling you to use the other door. So, I thought they had closed early only to see the open door on the other side. Go figure. read more

US Post Office - Front door. - Post Offices Near Me - San Francisco, California

The African American woman working here is the rudest, discriminatory, and egotistical representative. She refused to type up a postage label for me and directed me to an automated kiosk. However, the kiosk was not properly maintained. When I got back in line, two Caucasian women were standing in line in front of me spaced approximately 3 ft apart leading up to the counter. When I came up next she told me specifically "The Line Starts Back at That Door." She did not say this to the two women who were not lined up at the door before me. When I approached her to inform her the kiosk was erroring out, she denied being able to type up a label and said there was no way to proceed. This is simply untrue. I corrected her that my home post office is able to do this and that's exactly where I'm going because it's not USPS who cannot manually type labels, it's her as an unprofessional representative. This person needs to be retrained. If you encounter her, don't allow her to bully you! read more

I used to come to this post office when i worked in FiDi. Workers back then seemed to be better about customer service. I came here about a week and a half ago to ship out a care package. Corletta was the representative who I had the pain of talking to. I greeted her and she went into script mode. She never made eye contact with me and proceeded with her script to tell me how "masking tape for the bottom of the box would not be acceptable" in the most monotone voice I have ever heard. I stated that the masking tape was taped over with packing tape. She took a look, said that it wouldn't work and made me take out all of the stuff in the box to put it in a new box! WTF! That meant that I had to buy a roll of packing tape. I packaged the new box right in front of her and when I was done, she went back into script mode, again not making any eye contact with me. I tried to swipe my card and she goes "it's not time for that". Well when the hell IS it going to be time then?? She never told me to "go ahead and swipe my card". Instead, I was met with a blank stare. I looked at the monitor that said "swipe card". I guess that meant it was time to swipe my card! Would have been nice to been told, considering that she took the time to tell me when it was NOT the time to do that. She gave me the tracking number and on her way out, asked me to press the green smiley face to rate my experience. Yea right. I pressed the red frowny face. The receipt stated that the expected delivery date for my package would be 10/26. Great! It'll make it there a few days before Halloween. I tracked my package once everyday and on 10/25/18, it made it's way to Virginia! Keep in mind that my package was going to Texas. I called customer service on 10/28 and they told me that the person who originally handled the package, put it in the wrong box for distribution. Well, I wonder who else it could've been! No other than Corletta, considering she was the only one working at the time I dropped off the package. What was supposed to take 3 days to arrive, took a total of 10 days as it finally arrived today. It was a priority mail package too! Save yourself some trouble, and make the trip out to literally any other USPS branch in the city and they will treat you like a person, give you the customer service you deserve, and do their job correctly. read more

US Post Office - priority shipping package. expected delivery date 10/26. went to VA when it was supposed to go to TX. Worker Corletta processed it wrong - Post Offices Near Me - San Francisco, California

Worst customer service received by the African American lady. When I asked for the more affordable international shipping option, she gave me the highest. Two weeks later I get the package back to me because the US custom form was missing further item description. This is clerk 1 on 1 to assist your clients with forms. I ended paying $101 dollars for a service fee of $ 30 ( confirmed in another USPS office ) she has the worst attitude and takes so long. Avoid this place if you can read more

The other reviews are true: this is not a nice post office. It's a REAL post office. I like the people who work here because they serve big time DMV 'ask me if I care' energy and I think it's funny. Things get real here. Watch that man bring a package up to the counter without the stamp on, watch what happens. They will literally cackle in his face. These people have put in their time and they're waiting for that pension, god bless them, but at this moment they are not going to put up with your foolishness. Try to argue, try to condescend, do your best - they've heard it all. Sir, you can go directly to the back of the line. No ma'am. Come again. This time with patience and humility, and they will help you. read more

Unsure why this location doesn't have 5 stars or at least 4 but this location is the best. When you get in, make sure Myra helps you. She goes above and beyond to help people fill out the forms there. Myra really takes her time to explain everything instead of just giving you the form and sending you on your way. Extremely helpful. I will definitely go to her if I have any questions in the future! Definitely a better experience going to this location versus the other one on Clay in the Financial District. read more

Don't even bother! Waited at the front for 10 minutes only to be helped by an extremely rude employee. Your job is to help people not be a jerk. read more

No wonder USPS is going down the drain. They either hire incompetent employees or the employees just don't bother since they know this organization is not going to be around for too long. I went to ask about the process of claiming the insurance money from a priority box that I sent to the east coast. And the responses I got were: - I don't know the process ask your recipient to go to the poat office and ask. - You didn't pack a snug box, that's why it was damaged (I actually packed a snug box, but the box got wet and looked very mishandled) I am giving 2 stars, instead of one, since they at least tried to answer my questions. And gave me an alternative to try: go online and use the online claims form. I hope service improves, given that this is a prime location. read more

US Post Office - They also sell GC's for various vendors. - Post Offices Near Me - San Francisco, California

Horrible customer service. Post office clerks at the counter are lazy and rude. They pretend they don't hear you.

Lady at the counter is ill mannered with a ton of bad attitude. I was buying a money order after a long while, and asked to confirm what amount would show on the money order since I made additional purchases, and she shrugged her shoulders and raised her voice at me to answer back. Last year, I received rude behavior from the staff of this station as well. Higherups should take note. read more

The worst postal service and customer service ever received. So rude and unkind and thriving in her rudeness. She'll know who she is worked today Monday the 21st. My husband and son were sending packages and she was the worst. read more

Service was good but always understaffed. Stop by here twice today, looks like only one employee working. read more

Came around 4:30 on a Monday to drop off a pre-labeled package and it was the quickest trip I've had to any USPS. The clerk immediately knew what I needed and they conveniently had a hamper ready for people to drop off their packages. That was it - in and out in 30 seconds! Thank you! read more

I had my package ready to ship so my time at the Post office was less than 2 minutes. I went in the morning when they opened so they were nice and helpful. read more

If I could give this place 0 stars, I would. All I have to say is, STAY AWAY!!! The ladies working here were rude and had NO idea what they were doing. Me: "Hi, I'd like to purchase a money order." Lady: "We don't have that here. Only banks do." Me:"Um..I called earlier and the person on the phone said you guys do have it, and according to the website that is a service you provide." Lady:" I dont know. I'll have to check with other people and see if they have it." Umm okay??! These people clearly do NOT know or care about their jobs. So unprofessional! Even a monkey can do a better job. read more

If ever you need an example of people who hate their jobs or refuse to even do the bare minimum, come here. One worker thought she was being funny/smart by commenting snarkily when I asked for her help in mailing my passport as I'd never done it before. "Girl what you think this is? This ain't no FedEx." With your attitude and incompetency and general lack of integrity, I really should have gone to FedEx. Now I can't even trust if my mail would actually arrive. And if I can't trust you to do your job, what good are you, post office worker and USPS? It's no wonder USPS is doomed. The company fails to see that brand interaction goes beyond just with the post people: it's also the experience at the post offices. So, USPS, if you're hiring shitty people who shit on your customers when they ask for help, it's no wonder why people would take their business elsewhere. You suck and the people you hire suck. What's worse is you and your hired lot are complacent, furthering your suck. read more

This is one case where I'm really conflicted as to what to base my review on. I went in at 11:00 am so there wasn't much of a line yet. I was the first person in line with 2 clerks helping 2 customers out. When one was available, she called me up, and I asked her if she had any more information regarding a package I shipped February 4th from California to Uruguay (I sold something on eBay). The tracking says it left California on the 4th, arrived in the facility in Florida on February 17th, but there's no information after the 17th. I just want to find out if the package made it or not. The post office clerk that helped me said since it's going to Uruguay, once it left the Florida facility, that's it, there's no way to track it anymore. So I'm like "uhh...wut." Then she says, "but, you can see if it successfully left the country and arrived in Uruguay if you go to the machine over there." She mentioned the name of the machine but I forgot what it's called already... So I went to the self-service kiosk she was referring to, inputting my tracking number like she said, and out came a receipt....but all the receipt said was what I already knew, which is that it left Florida on February 17th, and it didn't mention anything about if it left the country and arrived in Uruguay successfully. I went back in line (a few people ahead of me), and when I finally got to the front, the second postal clerk there helped me. Or I should say "helped" me at this point. I told her my situation and that I wanted to find out if my packaged arrived in Uruguay. She said she'll check, so she went to the back and I don't know what she did there. She came back out and then got this form from her stack of forms and said, "Call this number here. Your package is most likely at customs so they'll be able to help you out." I was a bit surprised that a solution came about and said, "Thank you!" Then as I was walking out of the Post Office I called the number, navigated through the machine operator, said my tracking number, and guess what? "We have no information about your package. Please visit a service center for more information." At that point I was just like :| and walked away, and that's that. All in all, a waste of my work break... I appreciate their efforts in trying to help me...but I wonder if they just kept pushing me to external sources to "let others deal with me" so that they don't have to. Because obviously the kiosk didn't help, and the normal, NON-SPECIAL phone number that's NOT specifically for helping see if a package is at customs or not was also a bust. I like the fast service I received (probably because it's 11 am) and their attentiveness, but at the end of the day, nothing was solved. Yelp's 2 star description of "Meh. I've experienced better." describes this Post Office perfectly. I hope they realize how much they need to improve. read more

This place is HORRIBLE!!! If it was possible to give this place negative stars, I would. If you can avoid this place run as fast as you can in the opposite direction! I worked with an e-commerce store for years and had positive and negative experiences with the post office, but I have always given them the benefit of the doubt. I can honestly say, I have no idea how this place is still open and the women who work there are still employed. I spent at least an hour a day there during the last tax season and it was consistently the worst customer service I have ever experienced. There is one woman, who seems to sort of give a damn about her job. The rest not only hate their job, they hate you for making them do it. I have seem customers yelled at, mocked, and scolded routinely. As people have mentioned previously, Brenda is slow and seems to have no idea what she is doing. I didn't know human beings could move this slowly, it's mind boggling. It's totally worth paying more or spending the extra time to go to any other post office. read more

US Post Office - Cubicle made of boxes. Sign says "Do Not Disturb Working on Computer." Over 20 people in line and 1 person to help them. - Post Offices Near Me - San Francisco, California

No matter how many people the USPS has on the register, they will always be slow and that's the problem. For me, the rating scale for USPS is 1-3 just because they never go above and beyond and they don't need to, which is understandable. I would say my experience with USPS here was average, hence the 2-star review. 3-star being amazing for a USPS. Make sure to have everything ready because if you wait, the line WILL get longer. read more

US Post Office - Post Offices Near Me - San Francisco, California

I frequent this post office quite a bit since my work is a couple blocks over and we do send out a lot of things/need stamps from time to time. The line is ALWAYS long, and there always seems to be only ONE person working at the counter. There is one particular lady who's name starts with a B and rhymes with enda, who is more often than not that lone person who is working up front. Man, she must smoke a bowl every morning before she goes to work, or maybe she takes a sedative, but when the line gets long (which is all the time), she still remains calm and cool, and she does her work very meticulously, very carefully. Part of me is wondering...uh...LADY CAN YOU NOT SEE THE HUGE LINE OUT THE BACK DOOR, HUSTLE UP??!! WHY?!?!?! But another part of me is thinking, wow, she is not stressin' out AT all, I wish I could keep my composure like her when things look bad. When I finally got to the front, she told me that I can't ship my package because I used electrical tape (FYI everyone, you can't do that...), she suggested I ship priority mail. I was giving her a little attitude (after waiting in line for 20 minutes, I was a little irritated), but she was so sweet and threw no such attitude back. After our transaction, she wished me a Merry Christmas. Wow lady, you're super nice. My guess is that she's worked for USPS so long that she DGAF. The post office almost always has long lines anyway, and it doesn't help when once you get up to the front, you got a beezy spittin attitude at you. Even though she works like a snail, I appreciate that she stays calm and nice. That's something that I definitely need to practice in my own line of work. Where can I purchase what she's having? read more

This location is a piece of work. First visit: I came in with three boxes to a line of maybe 5 people. A gentleman asked if I have used their self service station since it will be faster. I have not. I used it. It was not faster. I felt like they were just trying to not do more work than they need to. So obvi, they are not worried about job security. Second visit: I came in to ask for postal money orders. The lady nodded at me to come while looking away (stellar social skills) after seeing I was looking at her to look for cues. It was my first time ordering a money order. I said, "Hi, I need to order postal money orders." Then she stares at me with no expression and no movement - for a solid 10 seconds. After a while, I asked if I need to fill out anything. She said, "You didn't tell me what amount." LMAO. So the stare down was the question. Once I gave it to her, she realized she didn't have any money order paper. So she proceeded to walk to the back room in the slowest.manner.ever. It was like the DMV sloth in Zootopia. That slow. No smiles. No thank you. Nothing. I usually don't care about customer service about post offices since they are there to mail my shit and get out of my life. But the slowness is a big factor. If you're in a rush, don't go here. Go to the big one on Market. read more

The waiting process is slow as always. Staff don't really care about customer service. It doesn't matter how many staff are working at the counter. You just need to wait ...wait and wait. Or you end up leaving the store by yourself. I don't like the long waiting, but sometimes you have no other better options. Some staff are not very nice, and you can't complain about them because they will give you more attitudes. I guess the staff play the game so well and they know this is a government position, so the staff don't really care the efficiency and time. read more

HORRIBLE! Too bad nothing I can say here or on any USPS customer service site that will make any difference in terms of retraining the employees on how they ought to treat and talk to their customers. Went into this facility at 1 Embarcadero Center and had everything filled out, or so I thought. I got scolded for not having the certified mail slip attached to the envelope, which normally I do, but I didn't because I thought they needed to run the entire slip through the postage machine. She pushed the items away, refused to assist me, and sent me back to the line. Then scolded the floating postage worker asking him why he is not checking to make sure people are ready before walking up to the counter. First of all, he was already busy assisting other customers. Excuse me if it was an inconvenience for you to literally peel the sticker off the slip and slap it on the right location of the envelope. I was already having a bad day and her unexpected response and poor demeanor pushed me over. I couldn't help but to cry because I felt really embarrassed. She could and should have handled the situation in a more understanding and professional manner. The entire time waiting for the next available postal worker, I was trying to figure out what I did wrong. I have been in there numerous of times with the same request, even cracking jokes with some of the other workers. However, this is the first time I was treated like this. I have worked in hospitality and customer service for nearly 20 years and I have had my share of dealing with all kinds of people. However, that doesn't change the person I am and how I change the way I treat people. There is a difference between respect and just being flat out rude. If you are not happy with your job and get irritable over little things such as someone not knowing they had to place their certified mail on the envelope before handing it over the counter, then maybe this isn't the job for you. read more

Solid post office. Straight to the point service. Great location for everyone close to the Embarcadero Center. Nothing too bad and nothing too spectacular. read more

HORRIBLE avoid avoid the clerk should be fired for being the rudest least helpful person. You ask her a question and it's like playing blues clues. read more

I have mailed two packages from this location and both times my package has been delayed or temporarily lost. The office has not once called or emailed me to let me know that something was wrong. I had to take it upon myself to track down my package. The branch would not communicate with the USPS head office who also tried to inquire about the packages location. I spend $50 for two-day shipping and it has been over two weeks without an arrival. The head office believes my package never even left San Francisco. read more

US Post Office - I mailed the package on 1/15/2020 and it was suppose to arrive in Massachusetts on 1/17/2020. - Post Offices Near Me - San Francisco, California

Just the worst business, period! Nothing is good, nothing is right. Complaints go unanswered, problems continue, no employee is accountable.... read more

Me vs. The Stamp Vending Machine Visit #1: Me: I need a few stamps. SVM: Fuck you! I only have books of 20 left! Give me $7.40! Point goes to SVM!! Visit #2: Me: I need a book of stamps. SVM: Fuck you again!!! It's Friday...I ran out! Only postcard stamps available! Me: Oh yeah...well there's no line so fuck you back! SVM: Shows how much YOU know! They're ALL on break! Point goes to SVM! Visit #3 Me: I need one stamp. SVM: HAHAH!!! Temporarily Out of Service Beyotch!!! AND the line is hella long!!!! Point goes to SVM. Me: 0 SVM: 3 I hate this post office...all I want is some mutha' fuckin' STAMPS!!!! read more

In terms of Post Offices, this place is more like meh - okay. I'm sure it all has to do w/ their location & the fact there is always a huge line - and it moves slowly so be prepared to wait Maybe it has to do w/ the fact there are usually only 1-2 people working at any given time & if it were better staffed, there would be better service Mailboxes are available - can't remember if I saw an office to process Passports But when needing to take a package over or get that special overseas postage stamp, I usually head over to the Sutter St location where the service is much faster & only come this Embarcadero location if I'm in the area.....no special trips here! read more

Have you ever watched Office Space? Then you'd remember Milton... Milton: I was told that I could listen to the radio at a reasonable volume from nine to eleven, I told Bill that if Sandra is going to listen to her headphones while she's filing then I should be able to listen to the radio while I'm collating so I don't see why I should have to turn down the radio because I enjoy listening at a reasonable volume from nine to eleven. Pretty much that's the idiot mail man who drops off packages and can not read the sign that says "PLEASE DELIVER ALL PACKAGES TO THE MAIL ROOM" delivery man, "I don't need to go to mail room, I drop off here" me, "you need to take it to the mail room" DM" I no need mail room I drop off here because I don't know where the mail room is so I'm going to leave it with you" me, "No, I'm not taking it" DM, "last time I drop off I drop off at desk, I no need to go to mail room, I'm going to put it right here and walk off with this Swingline stapler" Idiot sets the package down and runs out! He'll be back and I'll be ready! read more

Still sucks. I dropped in yesterday with my firm's tax payments that needed to be sent certified. There were twenty people in line and one person at the window. Two other people, including the postmistress (proper title) were seen every now and again, chatting away and ignoring the long line. After about 15 minutes the postmistress decided to open her window and helped a few people. She then called up us lucky folks who had our postage already affixed to our certified mail and stamped our receipts, but not before making us tear them off the envelopes first. They call that service? Give me a fucking break. Fuck you, postmistress. read more

I really hate having to come here, but it's an unfortunate necessity on my way to work about once a week. Not only does one of the female clerks consistently complain about how her "head isn't all here today", but today the other one whispered not-so-discreetly about me to the customer in front of me. I must have looked impatient, but hey, when there are ten+ people in line get a clue to pick up the pace! Slugs could do this job faster, Kristen Stewart would have more personality, and rattlesnakes would be friendlier. Ugh. Government workers. read more

I tried calling this post office twice and nobody answers the phone. Ever. I hate using the phone service. The USPS website is having technical difficulties and all I want to do is have them hold a package for me. read more

GO LITERALLY ANYWHERE ELSE. IT'S WORTH PAYING 5X THE RATE AT FEDEX. This post office is the absolute bane of my existence. I have to come to this place multiple times every week for work. Brenda and her boss are quite the pair. Brenda apparently thinks that nobody has anything better to do than sit there awaiting her every move. She could care less about her job or helping people or being polite. Brenda's boss likes to berate Brenda in front of the customers. Brenda's boss also likes to humiliate foreigners coming to the post office with questions about passports, stamps etc. I've literally seen Brenda's boss mimik customers who had an accent and didn't speak English well. Appalling! Is there no oversight at this place at ALL? Even in the incredibly rare instance that there isn't a massive line, I have been repeatedly sent back to the end of the line multiple times because each time I reach Brenda's window, there's something else wrong she didn't tell me about before. Wrong envelope. Wrong form. Wrong tape. Too bad this staff is too lazy to restock anything or even show you what/where the materials are that they're talking about. Nope, go back to start. Wait in the merry-go-round line until your next attempt to decode what you're being told can be attempted, and then, you can get back in line. read more

This is a place of sheer hell. The postal workers are slow and incompetent. They are NOT helpful at all. Terrible customer service. Very disgraceful indeed. Shame on you! read more

Rude Employees. I have faced rude employees before at this store but I have never written about my experience. This time I am writing about it. Everybody has their own experience but there are always people saying making comments on others experiences. They should focus on their own experience, instead of doubting what others post (or many times even calling them names for posting what they consider different than their opinion). I went to this store to drop 2 prepaid labelled boxes containing smartphones returns. As soon as I got to the line 'entrance', an employee asked me what I needed and as he was almost pointing me to drop the boxes in the mail box, I said, "I need a receipt". He took care of the receipt and left the boxes on a counter with other boxes, like they were boxes with nothing valuable inside and well within reach of anyone. I took a picture of my receipt and he said in a very rude way "We do NOT allow pictures inside. You can go outside and take pictures". I understand store policies, but I also believe that there are courteous ways to talk to customers. So I just said, "Ok, but just so you know, those 2 boxes you just left on the counter contain new Iphones and it seems that they can be picked up by any bystander anytime". I left the store upset from being spoken that way by the employee and took my receipt picture. Then I looked at the employee from outside. If I had seen what I saw before I would have avoided that store. This employee paces the store like a policeman, going in circles, looking at customers with his eyes down, never a single smile. It really gives the store a bad image. Is it that difficult to hire people that are customer oriented or can be trained to be customer oriented instead of people that for many reasons (cultural for example) are used to patronize customers, talk to them in a very impolite way, treat them like they are doing them a favor? This person was not polite at all in the way he spoke to me. I am just a simple customer but I do deserve in the very minimum the same respect that I offered that USPS employee. And here is a tip: He scares customers away. read more

Oh boy. I think this place takes away that little voice in your head that says " I feel bad for USPS. No one really uses them anymore so I'm doing a good deed by giving them some business." Alas I am here because I need to send certified mail and it's to a PO Box address. The workers here greet you with a "I couldn't care less" countenance and seem very unhappy. I have seen only 1 to 2 people working here at a time so maybe that could be a reason. However even if only one person is there and there is a really long line, you will not see a sense of urgency with them. If you have the time, I suggest visiting another Post Office. read more