I sell stuff online and frequently visit this post office. At the beginning I did notice that the employees weren't the friendliest but when I started greeting them and connecting with them more, they turned out to be very nice and helpful! The lines are normally long so I wouldn't wait until closing time to come in or they will close the door on you. Overall a good experience!! USEFUL TIP : To avoid losing packages always ask for a receipt and take a picture of the stuff you are sending. There is always an option to buy insurance as well. read more

Worst experience ever me and my wife dropped off a package to be sent and they were very rude and unprofessional, they rush my wife and questioned her so may times about the content of the box in a rude way she had to speak to 3 diferent clerks and she had to explain to each one of them at the end we left unserting if our package will arrive to our love ones safely. read more

USPS have been losing my mail for years. Recently it was a payroll check for $1200.00 that was placed in the wrong mailbox, the check was stolen and cashed. I made a report and have to wait a year to get a replacement. Packages and most recently a document from the DMV were lost. Absolutely unacceptable. I don't know what's happened to the US postal service but it should only be allowed to deliver junk mail read more

The old lady in the front is the worst ever! She gave me ptsd ! So rude and super unhappy! She doesn't know how to smile. Her customer service skills are horrible. How she still has a job, idk but everyone else is doing s great job. read more

Went today to open a PO Box, Santy helped me out. Not only did she make the process fun but was very very helpful at the same time. Every question I had, she answer. Very pleased with being a customer here ! read more

Fewer than one star. Today's hours began at 8:40. I wish there were an alternative for the same price. read more

US Post Office - He just opened the window after we rang several times beginning at 8:32. There were 7 of us standing in line. - Post Offices Near Me - San Ysidro, California

Absolute garbage! I've had a PO Box there since June and they have managed to lose 2 packages already. The employees at the window are completely incompetent and unapologetic. This post office needs to be investigated. Someone is either stealing or they are simply so incompetent they can't do their job as well as any other standard post office. read more

It was my first time here today and I see lots of slander towards the bald guy, he helped me and was awesome! Was fast and we had a good little convo as well. I have no complaints with my visit today. read more

Listen, I have my PO Box there, the manger she is as sweet as pie and the employees that work the front as well try their hardest. However the people in the back while picking up my packages are just the worst. I say this because they have to keep into consideration that most Californians have the same schedule as they do. California law is to take a lunch before the 5th hour. The fact that they complain that they haven't ate lunch and that's why it takes them so long is bogus. They should go to lunch at 11 so they can be easy for the lunch rush for the customers that work and can only come on their lunch break. The other day I arrived at 12:09 from work in my lunch break and the guy unnecessarily took so long for everyone's packages. I was only 3rd in line and a customer let me in front because he wasn't in a rush and I didn't get attended until 12:39... ??? Really?? I pay a service... and I think it has to be obvious that the average Southern California works 8-5 so if they don't go at lunch then they won't be able to get their things. It's just rude and disrespectful... the way they don't care. If they took lunch at 11 they would be ready for the lunch rush... and if they need to hire an extra person is USPS hire them! Seriously if Amazon offered mailing I would never use usps again they work like ancient times. No courtesy or respect. They just don't care some days. They try to make excuses but there are none. The gentleman tried suing that they needed him in the front... so why make us pick up Our packages in the back? USPS needs to step up their game. With all the resources available they should be keeping up. I pay my service. Like dude if you guys can't at least attend me in a timely manner make sure to leave me a Key to pick up my packages after 5 pm. It isn't realistic. Have to say whoever the lady manager is there is so kind, caring and empathetic I wish the rest of them would take notes from her. Like hello!? Almost all of us have a PO Box there, as employees you will continue to see us, so why not make it a more efficient experience, instead of treating us like we don't matter. They could def step up their game. I would even pay a little ire for exceptional and courteous service. I don't think we are asking g for too much. read more

If I could give negative stars, I would. Waited in line for the guy to tell me I needed to get into a separate line to speak to a supervisor. I rang the doorbell, like I was told, and proceeded to wait there for nobody to ever answer. I walked back to the man at the desk and told him nobody answered. He said I needed to keep waiting. Over the course of the next 35 min I waited and pressed the doorbell no less than 20 times, only for nobody to answer. The guy said keep waiting...how f'ing long do they expect me to wait?! While I was waiting, I tried calling the facility 3 times to see if I could speak to a supervisor to let them know I've been waiting outside their door. Nobody ever picked up. It rang and rang until it just hung up on me. All three times. This place is a joke. Whoever is running this facility needs to be replaced . read more

I waited 3 hours and gave them my tracking number and when he finally came back without my package I had to remind him he ask me what was my tracking number so that means he wasn't even looking and my children were waiting in the car hungry tired worse nightmare ever read more

US Post Office - Horrible no order I waited 3 hours and still left without my package I gave them Tracking number Total nightmare - Post Offices Near Me - San Ysidro, California

I brought my mom to open a POBox at this location and I must say, Employee, Ms. Hernandez delegated the long lines smoothly, her customer care was very professional and genuine. I can tell she has alot of heart in her position and my mom and I left stress free with a big smile. Thank you USPS for hiring quality employees like Ms. Hernandez! read more

US Post Office - Post office of the year! - Post Offices Near Me - San Ysidro, California

The bald guy is the rudest of them all. Never have I had a good experience with him. I should just turn around when I see him working the counter. There are some nicer people there just this guy seems to work all the time. Maybe he needs a day off. read more

No one wanted to work or do their job. Rude workers and just passed the job off to the next worker. Absolutely garbage.

This is the closest USPS for me, but I usually go to the Imperial Beach one. Sometime I don't want to deal with the traffic in IB so I'll come to this one. I use the post office often to send things out to my family and friends across the country or abroad. But every single time I come here, they are extremely rude for absolutely no reason. I understand if they're cranky but the post office workers in IB are cranky too yet they're polite. They don't take out their frustration or use a hostile tone to customers. I always leave with an angry face when I come to this specific USPS. I have no problem sending things out but the workers need to work very hard on their customer service skills. I'll make sure to avoid this one from now on. I would rather deal with Imperial Beach traffic than to constantly feel disrespected here. read more

is the worse experience anyone could wish for! They have been loosing my packages,they are extremely rude for absolutely no reason,worse nightmare ever read more

Is the worse experience anyone could wish for! They have been loosing my packages and a lot of my neighbors for a while now. They just say im sorry, it has come to a point we had to pay for a PO BOX in another area to avoid having this recurrent issue. read more

The status of my package said delivered, but it was at holding for some reason. Went down to pick it up, they told me it would be delivered that day. Come home after work and the status now says lost. read more

When I arrived at this Post Office I was very agitated. I was very lucky to be helped by Mr. Shalum. He patiently explained the different solutions and helped to get things done. Outstanding employee! I do not understand the 1 and two star ratings. My experience was exceptional! 5 Stars! Thank you! read more

The carrier stole my package. I went to the post office and talked to the manager and they tried to convince me that "someone " of my family "maybe"took it , and they "don't know what else to tell me", but im the only one with the key. I live with my husband only in my apartment, and how come they think he is going to "steal" a baby blanket for our unborn child he paid for. The only one who supposedly "saw" the package was the carrier and mark it as delivered. By the way, it was a $50 dollar blanket ( the online claim didn't work either). read more

US Post Office - My stolen canopy blanket - Post Offices Near Me - San Ysidro, California

Today my brother was here trying to pick up his mail. At around 2:30/3:00pm He waited in line and he was told to wait aside for the manager and she would come out to help. (Didn't get the lady clerks name) she was not helpful at all! My brother saw a lady (Maggie) he did not know she was the manager. I believe she was not informed of him waiting for her. (My brother lost his leg a few months ago at work) so he can not be standing for that long. The mangers started helping other people that got there after him so he was still standing waiting for her. He then went back In line to ask that he has been waiting for a manager. Pablo the clerk yelled out loud in front of everyone, there's a disabled person that needs help over here. He yelled it in a sarcastic way! This here is discrimination!!!!!!! You do NOT say that!!! read more

I sent a package on July 2, we are on August 1 and the package still does not arrive, customer service does not know where my package is, supposedly the package would arrive in a week and has a month lost. read more

Hello, I've been calling several times to these phone numbers (619)428-2075 and (619)428-2387 for days now... Yesterday a lady finally answered the phone, I told her about my case,she looked it up, and told me that she talked to the driver and that she actually delivered the package correctly, she asked me : It was a small package right? - It was NOT a small package, that's how i knew she was lying... She told me that she would call me today 3/10/2021, and that has NOT happened yet, I have been trying to call them but their phone numbers aren't working... Before talking to her, I received an email from "the management team" saying that it was actually delivered incorrectly.. so obviously they lack communication , I told this lady about the email, and she told me that she has no idea who was sending those emails. I demand answers, I have filed 3 times a claim, I call and I get no solutions, I just get different responses from different people, This is by far the WORST customer service I have experienced before... It is definitely NOT the customer's fault that their drivers deliver packages to the incorrect address. read more

Something shady going on here. Today I had a package that was to be delivered. I was was tracking it all day, as the USPS tracker stated that it was out for delivery. I received a notification that my item was delivered. So I walked to the mail box to receive my package, but it wasn't there. I asked the mail man, if he had the package... he said no. I told him that the tracker stated that it was just delivered. I walked to my apartment to grab my phone to show him. As I returned, and showed him... he then found it. We had a package going missing a couple of months ago, and we never received it. We made a claim, but didn't here anything back. I've never had an issue with packages going missing untill the recent months. Either something shady is going on, or they need to get people that are more qualified for the job. I shouldn't have to worry about my mail/property being stolen, or misplaced to never be found. read more

#1 post office! Great customer service, good parking and very friendly mail carriers!

Service has been on the poor side for the last 13 years I have been a customer here. but this last year with covid, It has been much worse. I have had packages that were delivered, that took the a month for them to make available to me. then I received 6 packages that had all been there for awhile, all at once. and since I ride a motorcycle this was a problem. and now they have raised the cost of my p.o. box to $162.00 for the year read more

Really bad customer service. I had everything ready to send some boxes overseas with the exact forms and this Chinese lady wanted me to fill out other forms and made me do the line all over again. And after i left they started talking in their language. They should hire new people. Never coming back. read more

I used to come here every so often when I lived in the San Ysidro area to drop off packages that the employees know my name already. Marilynn and Martiza are always nice to talk to and provide excellent customer service. Lines can be extremely long even in the morning so my recommendation is to start when doors open. Parking is tricky too. It got bad one time I had to park next to the grocery store because none were vacant. I highly suggest you get here early to get your postal services out of the way. read more

Worst customer service, package pick up takes forever, they lose packages, steer away from this location

Lost my package. Called them and they said it was delivered . I was home all day and it wasn't dropped off. Called and they said courier dropped it off the next day. I watched so called courier load mail box with no package. Now I'm scared to order anything online dealing with USPS. No accountability to lost items or items dropped off in wrong locations. read more

Awful Experienced!!! Worst service!! Need new staff, including manager!!! Bad attitude, service seems to be non existence, except for a lady chubby white, but the rest, need a serious "overhaul". read more

Today January 19,2016 I went into the San Ysidro Postal Office to buy some Global Forever Stamps. They had none. Not the first time. Later today I will stop at the gas station I hope they have some fuel for sale. read more

US Post Office - San Ysidro Postal Office - Post Offices Near Me - San Ysidro, California

I went there about 2 weeks ago, 8-12 minutes on line. Ask for international stamps, they had no stamps. no help to get other denomination stamps to make up for international postage. I buy stamps often in several locations. In all other locations they always offer other denominations for it. Anyway, no stamps available at the post office, YES THAT's CORRECT. read more