Great service, fast and reliable! We scheduled a passport appointment 4 weeks in advance, prepped…read moreall the docs and it took just over 15 mins to get it through. The post-office clerk lady was kind and helpful. Sad to see many negative reviews. But I understand people tend to write it usually after not so great experience. Recommend!

slow, loses mail and packages surprisingly often, delivers other people's mail to our house too…read moreoften, never picks up phone when calling the post office. Literally, never.

When you walk through the door a buzzer goes off to let the staff know they have a patron. NO…read moreLINES EVER. I live in the East Renton Highlands but I abhor the big PO on NE 4th. I save all my packages for Preston as I drive through for an appointment in Fall City every Friday morning. I can't tell you what it's like here in December, but I'd certainly try it out before going anywhere else. Easy access and parking, friendly and efficient staff, no lines. What's not to love?

After living in the Preston area for over a year and utilizing the post office several times a week…read morefor work in Issaquah, I was so very very happy to find this post office! They do everything any other post office does and there is never a line! The lady that works there is great - does her job and is kind of a no BS kind of lady =) As I wish all postal workers were at all places - have your stuff ready when you get there! The building is kind of hidden by trees from the main road, but easily accessible right across from the BBQ joint. Side note - their last truck leaves late, so if you have Express shipping items it might take a day longer to get to it's destination!

We travel regularly to this area, and have picked up several general delivery packages here. The…read moreservice has always been quick and friendly. On one occasion a package did not arrive here. According to the tracking, it was last in the Issaqua post office. We went there to investigate. After waiting in a very long line, we were told that they had no idea what happened to our package. I've had two other occasions to visit the Issaqua post office and the line there has always been very long and slow moving. I see the reviews for the Fall City post office are over a year old, perhaps this indicates improvement. Maybe those who are dissatisfied should visit the Issaqua post office and maybe gain an appreciation for what they have here in Fall City.

Always receive friendly, helpful service. This is the only location I will visit for my postal…read moreneeds. The staff is always willing to help me find the most efficient way to ship my parcels. Can't say enough good things about them.

I was very disappointed with the service I received at Pine Lake Mail Post. I have been a loyal…read morecustomer for years and always had a pleasant experience when I returned my online purchases via UPS. They would accept my pre-printed labels and items with a smile and a friendly chat. I arrived with a medium sized box and motorcycle tire (brand new tire not dirty etc), and labels. The "welcome" I received was very cantankerous as to how I dare bring that in here and "we don't do that". I had to take a step back as I felt like very embarrassed in front of my daughter and other patrons. I don't know what changed, but I will not be going back to Pine Lake Mail Post anytime soon. They have lost my trust and respect.

I had a package sent here for a hold as I was out of town for an extended period of time. The…read morestandard hold period I believe was 10 days so I called in to ask if they would be able to hold it an additional week until I returned into town. They were super friendly and accommodating and when I got in, I was surprised to find that they also sold little gifts and Knick knacks inside as well!

My mail has been placed in the neighbors box 2-3x a week for months. And I'm getting theirs. There…read morehave been long periods of Saturdays mail belonging to people 5-6 blocks away. Today 10/17/25 I watched my carrier put my Rx shipment into the neighbors locked box, half of it was left hanging out, easy to steal.

Great by day, when associates are there, but don't expect to be able to use the automated machine…read moreand drop box after hours - it is locked! I wish there was a way for them to keep that open for use as they once were at other USPS locations. Other than that, parking is plentiful, and it is usually convenient to mail things from here!

This was the worst experience I've ever had here from many standpoints…read more.. There was ONE employee working. When I arrived there were 12 people ahead of me. I spent 40 minutes waiting in line patiently with everyone else. I was next up and waiting for my turn when I overheard the employee telling the customer "I hate this place. I wish it would burn to the ground. The only good thing about this place is it forces me to update my resume". When you wait for 40 minutes in line calmly like everyone else you really don't want to hear how disgruntled the employee is. When I was done with my two envelopes and two bubble packages the line was literally to the door! When I left there were over 20 people waiting in line!!

The worst USPS. They are always understaffed and there are long lines at all times of the day. They…read morehave a drop box for prelabeled/paid packages and also direct customers who have prelabeled/paid packages too large for the drop box to leave on the counter or next to the door at the side of the counter. What they don't tell you is they don't scan packages put in the drop box, left on the counter/door! You have to wait in line for an hour to have them scan a prelabeled/paid package in order to get tracking for it. If not, they apparently just don't scan it and toss it on a truck and you don't get the tracking service you paid for! Makes absolutely no sense whatsoever. From other reviews, this seems to be the only location that doesn't properly scan packages in. It's really nonsensical.

Great customer service. Friendly and helpful. Nice that they remember your name. Carnation Post…read moreOffice is wonderful for our community.

Always helpful and polite. They always make pickups on time and are careful with our Mail delivery.read more

I am back updating the review for the passport renewal for my kids…read more I had to book a month ahead for an appointment, however you should also know that they do walk-in every Tuesday to Thursday from 8am to 9am, with 15 mins for each person. That means that they only take 4 applicants per day. Hot tip: come before 8am, as they will hand out a ticket for you to be seen, otherwise your best bet is to try another day. Unfortunately this renewal was not successful as the first, because I did not my bring everything that was required for my daughter so we went back for a walk-in. Luckily, we were first and I forgot her passport card, Thomas, the passport processor at the Renton Highland location allowed us to run home to get it while he process the others. I'm writing this review so I will remember it for next time. Also, if your minor is over 16 at the time of the application, it will be a 10-year passport, under 16 is only good for 5 years.

These lasy ass workers returned my package without my authorization back to the usps office and my…read morepackage is now on the way back to the seller I never asked to pick it up at the post office the mailbox driver just didn't wanna finish there delivering