I was expecting a package to be delivered that required a signature. I was home just for this…read morereason and even though my signature is on file for this purpose too.The driver never did stop at my house, never knocked on door or ring the doorbell. I saw the driver drive by my house twice and did not stop instead they left a slip in my mailbox stating it was the first attempt and to pick up at the post office instead. Also my informed delivery stated that the package was delivered at the mailbox when it was not. So frustrating.

Mom went to apply for a passport for her first time (in August) and the passport lady sent the (not…read moreaccepted) birth certificate with the application in, weeks later the passport processing place let her know that it was not an acceptable form of birth certificate and that she would need to mail out an original. It is now almost October, and we have had to pay $165 for the application, $80 to expedite, $40 worth of expedited mailing documents ($285) total for the passport that should have arrived by now for $165 if applied for properly by this post office. We leave in a little over two weeks, we have no idea if we are going to get it in time. ALL of this was preventable if the lady did the job she IS BEING PAID to do, correctly. I'd be happy to take this down if they do the right thing and make an effort to at least provide a partial reimbursement for the mistakes made on their end.

When you walk through the door a buzzer goes off to let the staff know they have a patron. NO…read moreLINES EVER. I live in the East Renton Highlands but I abhor the big PO on NE 4th. I save all my packages for Preston as I drive through for an appointment in Fall City every Friday morning. I can't tell you what it's like here in December, but I'd certainly try it out before going anywhere else. Easy access and parking, friendly and efficient staff, no lines. What's not to love?

After living in the Preston area for over a year and utilizing the post office several times a week…read morefor work in Issaquah, I was so very very happy to find this post office! They do everything any other post office does and there is never a line! The lady that works there is great - does her job and is kind of a no BS kind of lady =) As I wish all postal workers were at all places - have your stuff ready when you get there! The building is kind of hidden by trees from the main road, but easily accessible right across from the BBQ joint. Side note - their last truck leaves late, so if you have Express shipping items it might take a day longer to get to it's destination!

We travel regularly to this area, and have picked up several general delivery packages here. The…read moreservice has always been quick and friendly. On one occasion a package did not arrive here. According to the tracking, it was last in the Issaqua post office. We went there to investigate. After waiting in a very long line, we were told that they had no idea what happened to our package. I've had two other occasions to visit the Issaqua post office and the line there has always been very long and slow moving. I see the reviews for the Fall City post office are over a year old, perhaps this indicates improvement. Maybe those who are dissatisfied should visit the Issaqua post office and maybe gain an appreciation for what they have here in Fall City.

Always receive friendly, helpful service. This is the only location I will visit for my postal…read moreneeds. The staff is always willing to help me find the most efficient way to ship my parcels. Can't say enough good things about them.

I was very disappointed with the service I received at Pine Lake Mail Post. I have been a loyal…read morecustomer for years and always had a pleasant experience when I returned my online purchases via UPS. They would accept my pre-printed labels and items with a smile and a friendly chat. I arrived with a medium sized box and motorcycle tire (brand new tire not dirty etc), and labels. The "welcome" I received was very cantankerous as to how I dare bring that in here and "we don't do that". I had to take a step back as I felt like very embarrassed in front of my daughter and other patrons. I don't know what changed, but I will not be going back to Pine Lake Mail Post anytime soon. They have lost my trust and respect.

I had a package sent here for a hold as I was out of town for an extended period of time. The…read morestandard hold period I believe was 10 days so I called in to ask if they would be able to hold it an additional week until I returned into town. They were super friendly and accommodating and when I got in, I was surprised to find that they also sold little gifts and Knick knacks inside as well!

Great by day, when associates are there, but don't expect to be able to use the automated machine…read moreand drop box after hours - it is locked! I wish there was a way for them to keep that open for use as they once were at other USPS locations. Other than that, parking is plentiful, and it is usually convenient to mail things from here!

My mail has been placed in the neighbors box 2-3x a week for months. And I'm getting theirs. There…read morehave been long periods of Saturdays mail belonging to people 5-6 blocks away. Today 10/17/25 I watched my carrier put my Rx shipment into the neighbors locked box, half of it was left hanging out, easy to steal.

This was the worst experience I've ever had here from many standpoints…read more.. There was ONE employee working. When I arrived there were 12 people ahead of me. I spent 40 minutes waiting in line patiently with everyone else. I was next up and waiting for my turn when I overheard the employee telling the customer "I hate this place. I wish it would burn to the ground. The only good thing about this place is it forces me to update my resume". When you wait for 40 minutes in line calmly like everyone else you really don't want to hear how disgruntled the employee is. When I was done with my two envelopes and two bubble packages the line was literally to the door! When I left there were over 20 people waiting in line!!

The worst USPS. They are always understaffed and there are long lines at all times of the day. They…read morehave a drop box for prelabeled/paid packages and also direct customers who have prelabeled/paid packages too large for the drop box to leave on the counter or next to the door at the side of the counter. What they don't tell you is they don't scan packages put in the drop box, left on the counter/door! You have to wait in line for an hour to have them scan a prelabeled/paid package in order to get tracking for it. If not, they apparently just don't scan it and toss it on a truck and you don't get the tracking service you paid for! Makes absolutely no sense whatsoever. From other reviews, this seems to be the only location that doesn't properly scan packages in. It's really nonsensical.

Great customer service. Friendly and helpful. Nice that they remember your name. Carnation Post…read moreOffice is wonderful for our community.

Always helpful and polite. They always make pickups on time and are careful with our Mail delivery.read more

THEY LOST MY PACKAGE! Magically found it after two weeks, then sent it back to sender! Had a…read morepackage coming from a friend in France. I had to sign for it but since they tried to deliver during work hours they left the tag in my mail box. I chose to pick up at the post office the next day. After 15 mins they came back saying they couldn't find it. They said when they find it, they will just place it in a parcel locker. Two days later and still nothing, went to the post office, had a different person look for it, once again, couldn't find it. She was even trying to put the blame on me, saying I shouldn't have responded to the tag and just left it alone! Makes no sense! This went on for two weeks, post office visits, phone calls (which they usually wouldn't answer), then the tracking changed to return to sender. This post office is so careless and untrustworthy. They knew I was trying to find this package, yet instead of contacting me (which I left my number and email to multiple people there) they decided to just send it back. Think twice before using this location for anything.

I obtained an appointment to get my kids passport done here, and am impressed with the…read moreprofessionalism of the staff here. I didn't get his name but he was an older Asian man. Very helpful, efficient and nice. Upon arrival, there's signs to let you know where the passport office is at. It's located at the left, next to the counter. Just ring the doorbell once and someone will come get you. Make sure you arrive at the appointment 10 mins early to account for the wait time. They also take photos here for you for an additional charge of $15/per photos, so that's pretty convenient. He explained the process and will make photocopies of the documents for you. I would totally recommend this location for passport needs.