Consistently worst UPS Store bar none I've used, and I use them often. Owner doesn't realize he is…read morein America and customer service here is not like in third world countries. After multiple disappointments over the years I've given up on this place. To be clear, I live right next to them and will still drive to other locations. Go to either Redmond downtown or Woodinville UPS Stores. Both are great!

Waited in line to get something notarized, man at counter seemed like I was interrupting his day…read moreand said he "didn't have time for this". I ended up leaving and going somewhere else. Poor service.

I was very disappointed with the service I received at Pine Lake Mail Post. I have been a loyal…read morecustomer for years and always had a pleasant experience when I returned my online purchases via UPS. They would accept my pre-printed labels and items with a smile and a friendly chat. I arrived with a medium sized box and motorcycle tire (brand new tire not dirty etc), and labels. The "welcome" I received was very cantankerous as to how I dare bring that in here and "we don't do that". I had to take a step back as I felt like very embarrassed in front of my daughter and other patrons. I don't know what changed, but I will not be going back to Pine Lake Mail Post anytime soon. They have lost my trust and respect.

I had a package sent here for a hold as I was out of town for an extended period of time. The…read morestandard hold period I believe was 10 days so I called in to ask if they would be able to hold it an additional week until I returned into town. They were super friendly and accommodating and when I got in, I was surprised to find that they also sold little gifts and Knick knacks inside as well!

I've had nothing but excellent experiences here - it seems family-owned, and each time I've come,…read morethey make sure I understand the prices and/or what options I have and how long each are estimated to take. That being said, I generally only bring 1 thing when I come here, but prefer it in general over going to the USPS/UPS/FedEx locations directly. Is generally less busy so I don't feel overly anxious over sending a package and everything is explained carefully!

I have been their mailbox customer for about 15 years. They have done a great job reliably…read moreforwarding my mail to wherever I was at that time. They have spent hours on the phone with me to sort out the mail so that only the important mail was forwarded, which reduced my cost of postage.

Great friendly service. Often our mail from a neighboring address gets misdelivered here and they…read moreare gracious enough to walk it over rather than marking it misdelivered and handing it back to the USPS. Such nice service that is definitely appreciated.

The team at Pony Express provided an excellent experience. They took the time to walk me through my…read moreoptions and ensured my international shipment was handled smoothly. Their personalized approach and willingness to work with my specific situation made a real difference. My package arrived on time and at a fair price--I truly appreciate their professionalism and customer care.

Does anyone else ever find that when a package appears to be arriving late, FedEx tracking is…read moresuddenly not available? Clicked on the tracking number in the email they sent yesterday. No update on the package today. This has happened over and over again. No acknowledgment of late packages either. I don't matter to them because the sender is their customer, not me. What do you call a company that regularly makes promises they don't keep? FedEx.

Diana went above & beyond to help retrieve our package on time !! EXCELLENT CUSTOMER SERVICE!!…read moreThank you for your calm patience & helpfulness

They do a great job and are efficient and friendly! I use them quite often with the prior owners…read moreand now with the new owners.

Highly recommend and use their service again and again. As a real estate agent/local author, how…read moredid I ever manage my important documents going to clients and business partners, as well as my books and parcels without them? I don't know! :) But I am extremely grateful that they are near me! The reliable services they offer of mail & parcel deliveries help grow and sustain my business. Mohammad and his staff are always helpful and friendly. I would highly recommend using their services to assist any business. Thank you for the excellent customer service and being a great resource to our Covington community! - Janette Matugas, John L. Scott Real Estate

Poor service and rude people who work here has no integrity. The package was lost and they did not…read morehonor the promise to replace it. These people are so small they will do whatever they can to screw and lie because they live a miserable and sad life. They are also manipulative and plays annoying little games because they are so bored with their petty lives.

I always try to patronize small, neighborhood businesses rather than the big chains, when I can…read more And I'm usually forgiving of one-time problems and give businesses a second chance. Sadly, while this place may have been a great place to patronize in the past, they are now overpriced, understaffed, and I will no longer use their services. First, the good: the reason this is two stars rather than one is their honesty. Of the three times I have tried to use them, the lone attendant behind the desk has been up front on how expensive they are and offered great suggestions on how I could save money by patronizing other businesses. Room for improvement: Staffing. There is only one employee there, and frequently more than one customer waiting and/or the phone ringing (the case on all 3 of my visits.) On two of the three occasions I visited, I wanted specific price quotes to compare options, and wasn't even given a number. "An arm and a leg" was given on one occasion; on another "twice as expensive as going to USPS". While both estimates were effective in helping me choose less expensive options in other stores, they did not help me decide whether it was worth my time to make another stop. I got the impression that the employee was lazy and would rather turn business away than have his employer make income. (To be fair, he was probably just being honest and trying to be helpful. But it's a sad statement for a business when your own employees help customers by sending them away.) Room for improvement: Options. I'm used to independent mailing centers offering multiple services and quoting you the best option for your parcel. But here, the only options are USPS and FedEx (and they'll take prepaid UPS boxes for a fee). USPS costs more and takes longer (they wait for a daily pickup) than driving 2 miles to the actual post office, and FedEx options are limited and expensive. Again, the employee will helpfully tell you where else you can save money. Yay honesty. In contrast, I've received wonderful customer service from the UPS Store in Newcastle, and USPS Post Office and FedEx ship center in Factoria. They are amply staffed, have cheerful customer service, and actually want your business.

For awhile new management improved service but it has reverted back to sh%t. There were two young…read morewhite boys working. Both were sitting when I entered. Neither greeted me nor stood up to help when I approached the counter. After some staring the curly haired boy with blonde hair stood up to help. I brought in a Happy Return and he asked me to put the items in a bag and put them in a bin located behind me. That is his job and these were not Amazon returns and shouldn't be placed in the same bins as Amazon Returns. I was in the store for about 10 minutes total. I processed my own actual Amazon returns, while the curly haired boy whined the entire time that he couldn't wait for his Mother to pick him up. When a white man came in the store both not only greeted him, but stood up to assist him. I am a woman of color. They did not treat me with the same respect as a white customer. These two employees exhibited racist or sex discriminatory behavior. They are probably doing other inappropriate things when there is no adult present.

I get great service from this location In Snoqualmie! This is my local store and I go here for…read moreeverything.