I live in Rochester but work in Brockport and this use to be my preferred post office becuase it…read morewas rarely busy and the workers were friendly. I called in advance to make sure I could do my passport and was told until 2pm. I got there at 1:30 and was told "No, Im not doing anymore today. Make an appopintment for tomorrow" All I needed was a photo-everything else was done, but the unhappy waorker was not about to help. I dont know what happened to this office but Ill never use it again. Terrible service and unhelpful. Its FedEx from now on.

The service from the Brockport Post office was amazing the entire time I lived in the village. I…read morestill work in Brockport driving a school bus. On my daily route I pass a letter carrier named David, sometimes several times a day and each time he smiles and waves. The kids on the bus watch for him. One day I pulled the bus over and he stopped and ran to us to make sure we were okay. Not only does he perform his task but cares for the community he serves. Kudos, David. We need many more like you in the world. Great job, Brockport!

Convenient location, easy to access, park and leave. This location never seems to be crazy busy…read morefor me... staff has always been helpful and friendly when I need them. Not my normal go to post office but I great alternative when I'm in the area.

Often a very busy location. Long lines and always out of the special "themed" stamps. If you…read morehappen to catch a small window of time where there is little to no line, the ladies working behind the counter can be so sweet! If you come during closed hours you can still enter the main door to drop mail in the mail slot, AND purchase stamps from a machine.

Went in the Howard Road branch today around 12:30 and was surprised at the very tall, slender…read moremiddle-aged gentleman's behavior. After he flat-out refused to send my letter to the Philippines with a tracking number, was slightly shocked at his sarcastic reaction! He seemed to become annoyed after me needing an answer to direct me on how to resolve this issue. He was responding with a certain negative mannerism, a mocking attitude & body language that gave me an uncomfortable feeling. So i decided to try the USPS on Cumberland Street Monday morning, because they know how to send a letter with tracking to the Philippines. I have done business with them before, and they know how to send a letter internationally with a tracking number. It cost me around $55 the last letter i sent to my fiancé. But still, I was very disappointed that someone who works in the Post Office can get away with acting like this. Everyone else I have ever dealt with at the Howard Road USPS was always very helpful and polite. Guess i had to pick someone who didn't know how to send a certified letter to the Philippines, and he became angry at me because not know what to do.

The counter agents are generally great. However, the delivery people that work out of this office…read moreand the associated branches (ESPECIALLY THURSTON--THAT ENTIRE BRANCH SHOULD BE SHUTTERED OR GUTTED AND RE-STAFFED FROM THE TOP DOWN) are absolutely horrible with no sense of work ethic. They don't care where your mail ends up or if you have a problem. In the 5 years since we've lived-and owned a business in this delivery area--we have had THOUSANDS OF DOLLARS OF MERCHANDISE THAT'S BEEN MARKED "DELIVERED" by USPS tracking that never showed up. Sometimes we were actually HANDED ALL THE MAIL FOR THE DAY BY THE CARRIER ONLY TO CHECK ONLINE AND SEE THAT SOMETHING HAD BEEN MARKED "DELIVERED" that we DID NOT GET! Often, usually on Friday or Saturday, we will have a whole GROUP OF PACKAGES COME UP "DELIVERED" on their tracking system when we've actually received NO MAIL WHATSOEVER. Sometimes it will show up Monday or Tuesday. I think we happen to be at the end of the route, so if they're not finished when they want to be done, they just QUIT. We've had mail and packages left in the bushes, in the snow bank by the street and frequently have "package undeliverable" notices posted online when OTHER ITEMS WERE DELIVERED THE SAME DAY! We have complained at both Westgate and Thurston numerous times in the last 5 years. Westgate listens and placates us, Thurston blames us and acts like they're doing us a FAVOR by even getting off her stool to check to see if we have anything held for us there. It is IMPOSSIBLE TO REACH EITHER BRANCH BY PHONE. Totally absurd and absolutely repulsive customer service--even for the government.

Great location on Latta rd, near Wegmans. Easy to access with a large parking lot. I went in at…read morelunchtime and there was a line but it moves fast with multiple windows open. Nice selection of cards, boxes and other packing materials. Pricing services are clear and listed on oversized boards. I needed to send some paperwork with a express and signature required. The friendly staff helped me and even suggested a more affordable option. Very nice convenient post office.

Management here does an extremely poor job. I brought in a roll of first class stamps that would…read morenot stick to envelopes and was refused replacements for the detective product. I was told to glue them on. Can you imagine after paying $.78 a piece for stamps, having to then go out and buy a tube of glue to get them to stick. Just more government employees refusing to do their job.

Visited this office yesterday just to purchase couple of money orders. This lady almost insult me…read morebecause I gave her the cash in an envelope with the amounts written on it. Was blabbing about I had to hand her the money on her hands and verbally tell. How does she know? Maybe I'm non verbal.... maybe I was avoiding the spread we do when talking... and I just drove far to this office because it was small and I considered it the safest. Kindness doesn't hurt, postal lady.

Good handicapped access and parking. Cards and package materials are available. Friendly staff…read more Shops nearby .

My packages leave from there priority mail at 5:30 p.m., and arrive two days later in Phoenix…read more Amazing ! Thank you USPS.

The Holley NY P.O. has the friendliest, most helpful employees of any P.O. we've been in all over…read morethe U.S. They always have a smile, ask if there's anything else they can help us with, and wish us a great day on our way out. And package delivery is fast and problem-free. Puts a smile on our faces even on the coldest snowiest day :)