If you are shipping something to your family or friend who lives in the area, I STRONGLY recommend…read morethat you ship Fedex or UPS over USPS. They have a really poor sorting and delivery system. Several packages over the years have shown "delivered" from the sender yet were not delivered to my box with either the package itself, a locker key, or a yellow card. I understand that due to staffing restrictions caused by financial restraints that they have little to no control over, that it is kind and helpful of me to wait until at least the next day after a package shows as "delivered" to allow staff time to sort incoming mail and deliver said mail to the boxes. I always do that and sometimes give several days and even a couple weeks sometimes, yet too often I have had to go to the counter without a yellow card to ask where my package that was delivered days ago is. Half the time they return from the back with no package while I pull up the proof of delivery on my phone to which they always return after another look in the back with my "missing" package. One time, I had an empty, but sealed, package delivered to me. Of course I inquired and was told by a newer staff member that a woman had "broken into" the post office that morning and must have opened my Sephora package, stolen the product, and then resealed the package, and redelivered it to my box. Sure, sure, sure. Whether that was true, or someone who works at the post office stole the item, we shall never know.

AVOID! This post office is a nightmare for receiving packages! They can go missing. No explanation…read more No recourse. Makes one wonder if NO over sight and poor procedures are to blame, or possibly THEFT within the branch?? It's especially hard if you live here full time. I have personally lost several packages, as recently January 2026, which was worth some money.

Went in during the busiest time of the season and the women working there were so kind, helpful and…read moreeven fun! Place runs smoothly and I really enjoyed it which is odd to say for a post office. Glad this place is here with those people.

Thank you very much for correcting my wrong zip code and sending my package back!read more

This is the post office for bodega Bay. We have a PO Box here because we live in Salmon Creek and…read morethere's no postal mail service in the neighborhood. We get a free little post box, $10 for the key. There are lots of parking and it is right next to a hotdog place and an espresso ice cream place. They also hold your packages here, just mentioned the PO Box. There is a box on the outside for mail slot and inside you can deposit packages and letters without having to go to the counter. The lobby area is open 24 hours to check the mail, but the counter service is limited.

First class service over the Holidays. Very grateful to The Post Master Kevin & his crew. Small…read moretown helpful & Friendly personal service.

Great service. Friendly professional and very helpful. This…read moreis my favorite post office

I use Lakeport USPS for shipping to my Granddaughters in Wales, England! I want to give "SUNNI" a…read morespecial thank you for her friendly, knowledgeable and helpful personality. I will wait now to only go to her because not everyone employed there have these traits!! I want to thank her for always having a smile even when I ask my crazy questions about the high prices of mailing ANYTHING nowadays!! USPS you have a real gem--"SUNNI"!! Give her a raise so you can keep her please.

Cute small post office in a cute small town, this was particularly useful for sending off my Point…read moreArena lighthouse post cards. It is located on the hill as you pass through the small Point Arena downtown area. I did not spot a mailbox or a mail slot outside but the lobby was open and I was able to use the one inside. [Review 17643 overall - 433 in California - 1164 of 2022.]

Picture yourself on the third day of a road trip, and having just stopped by a lighthouse to write…read moresome postcards, and you come across a Post Office. Of course you stop. Not only is this Post Office everything you would imagine from a picturesque small town, it probably already already featured in story written about it by at least a dozen novelists. Good, friendly service, and just a real hometown feel to it. So lets say you've mailed your postcards from the road to loved ones across the country then you hop back in the car. Transaction done, right? Wrong! Wrong because you've left your pencil case (for lack of a better term) behind but you don't realize it until you're outside San Francisco and you really can't go back. So you call. And guess what, they have your pencil case that holds all your pencils and that one super special pen that you "don't leave home without." How do they get it back to you? Well using their very own US Postal Service, of course. So that was my experience. The experience of a post-card writing nerd who left some pencils behind and had them mailed back to my home.

Best post office EVER!! Shiela is the nicest most helpful customer service person I've ever met…read more She remembers your name and box number. She's always happy and willing to help. The Monte Rio post office is lucky to have her. Everyone else that works there is lovely as well:)

Easy to access and never a line! Staff is friendly and accommodating. Always a pleasure stopping…read morein to mail a package or buy stamps.

We the people of West County, primarily Freestone, Occidental and Camp Meeker are some of the…read moreluckiest people in the state to have a post office that offers all the services as the big one in Santa Rosa but close to home, clean as a whistle and super efficient. The local postmaster and David are not only knowledgeable, capable and helpful but they also happen to be super friendly and genuine. Our little community often out prices ourselves and it makes it hard to have a central hub where people can meet and communicate and be on a equal level but this post office is that place. If I was smart or handsome enough to me a us postal employee I would love to work here.

Super friendly and accommodating service. They actually answer the phone! So rare for a post…read moreoffice. We've used this PO for years and never had any problems. Grateful for the down home hospitality you get here.

I'm a long time customer of this location over 30 years. I just recently have been using priority…read morelabels that have ALL priority words and such cut away leaving basically a label that say to and from on it. The clerk JON insists on mentioning this every time I go in. PETTINESS at the purest form. I am not amused and will be having a discussion with the POSTMASTER in the future. Take a look at the photos and tell me this isn't RIDICULOUS. I've noticed that JON has another unsavory review. Seems maybe JON needs to take a refresher course in CUSTOMER SERVICE!

Dear John, I had a passport appointment today at the…read moreCalistoga post office at 1:45pm. Before my appointment, I was hoping that I would not get you John as my passport agent. In the past you have been rude, negative & unhelpful. toward me. Once John, when I asked you how to get a change of address after my son's death & once again, John, when I wanted to know how to send Santa's Letters for the Soroptimists of Calistoga. But sure enough, I got you again today John and you did not disappoint. I had applied online & had all the copies I needed. Still you never acknowledged me John or even asked me if I was applying for a new, renewal, or lost passport. John you made me fill out a form that I had already filled out online & then halfway thru filling out the form, when I asked you a question, you told me not to fill out the form at all & just sign it. Then I asked you John if I could get a passport card & you said no because I didn't check that box on the form & that I would have to re-apply. At this point I would have paid anything just to get that box checked & get out of there. At the end of my application process John, you handed me a receipt & asked me to fill out a survey to let the post office know how you are doing. Well John, ( no customer skills person), I Won't Be Back Until You Go! A Calistoga resident hoping that my passport application will be processed

All the staff here at the front counter have been wonderful, kind, patient and helpful!! They…read morehelped me decide what size package I needed and if we can simply send the box that i brought as priority mail (by using the priority mail tape and label). Thank You!!

A smile crosses my face every time I cross the threshold at this wonderful post office. Always…read morekind. Always friendly. Always proactive. For almost 10 years, I've had smooth transactions at this location. There's a reason why I live in Blue Lakes and still commute to Ukiah to ship from here - they're that reliable, even for my most precious and valuable packages. The experience has always been overwhelmingly positive. Every postal worker I've interacted with here has been nice and/or efficient. My favorite employee is the postmaster, Steve. He may come off as a bit firm or intense with his directions, but he has a terrific sense of humor and gets the job done. Sometimes, I go out of my way to go to his station just because seeing Steve brightens my day. Every time I have ever visited this location, I've always observed Steve interacting with other customers - consistently you will hear him greet them by their name, inquiring about one's day, family, or suggesting the best shipping options. Steve truly is a shining example of productivity and the epitome of composure. He's incredibly patient, to the point that he didn't even blink when an irate customer shouted expletives at him for reasons beyond his control. I've seen him handle some of the most horrific, short-fused, verbally abusive, and absolutely crude people. I've witnessed him navigate, diffuse situations, and take control of really tense interactions with class, integrity, and strength - I even gave him the nickname "George Clooney." I can vividly remember how he sat down with a confused elderly couple, explaining and repeating their situation at least five different ways so they could better understand there were solutions to their issues. Or the time he displayed unbelievable patience and compassion as he helped a sweet Grandma struggling to choose between the daffodils or the daisies commemorative postage stamps as she meticulously polished her spectacles...how many people do you know would take the effort and time to do this? Even during busy hours, Steve will do his best to keep the line moving and making every transaction as quick as possible (without rushing or being rude). Even when he looks stressed or burnt out, it's never affected his job performance or his politeness. Customers need to realize that just because the post office closes at 5:30, does not mean that the employees stop working. Also, these employees are not indentured servants. Please don't hunt down the overburdened employee to take your aggravation and frustrations out on. The post office is not the place for entitled, adult-babies to cry about "inadequate service" when you have been waiting for literally three minutes. Some customers appear to have forgotten their manners, especially with those whose job it is to assist them. Please take responsibility for the energy you bring into this space...your behaviors matter. Take a deep breath, watch a couple of tiktoks, check your email, do anything other than use these employees as your personal punching bags. Yes, the lines are often long (the post office has been chronically understaffed and overworked for years) but this post office is like a revolving door, moving customers in and out at a great pace. We need to be compassionate and empathetic to our essential workers. When reading negative reviews, remember that more furious people write reviews than contented customers. All things considered this location provides among the most pleasant post office experiences one can expect. This place and its employees should be an example to all other USPS locations.

Nicest staff you will ever find in a post office. Will take the time to help and do things the…read moreright way. In