This employee needs to get fired immediately. He harassed me for the second time as a woman and raise his voice and I had to tell him to bring your voice down or I will call 911. I asked respectfully for manager and he gave me another address in Beverly. I been to Beverly USPS and never had any issues for my free return but this employee always want to charge me which does not makes any sense. I definitely will follow up more and this man needs to be out of public. No one should get harassed when you are just trying to return with pre-paid label and he is screaming at me, nothing is free here! I am following up until they fire this person or I will contact my lawyer regarding his second harassment. read more

US Post Office - Post Offices Near Me - West Hollywood, California

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Got there right when they opened at 9 AM and nobody came to let us in. The line kept growing, but they would not open the doors to let us in. I banged on the back door and a gal answered it and said they were in a meeting and never apologized for making us wait. 15 minutes later they finally open it. They usually only have one person working, which is just ridiculous. I don't understand why they just don't cancel delivering mail on Saturday to give these workers more time off. They are rarely ever friendly and move at a snails pace. And stop raising the price of stamps, my goodness! read more

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Standing in line right now, it's 9:15 am, not a single window open, and 15 people in line. They opened the doors at 9am, but no one is actually helping the customers. It's the same issue at this location ALL THE TIME! Try to avoid. Go to Cherokee or Wilcox! read more

While I've previously had a good experience here, I echo the sentiment of many reviewers who say that some of the staff here are rude and even hostile. When I came in today around 10:30am, it was dead. The woman who helped me was initially just stoic and lacked friendliness, issuing commands to get me processed quickly. While I prefer a friendly greeting or demeanor, there was no harm done. Maybe she was having a bad day; maybe she didn't owe me anything. I considered asking her how she was because she seemed like she could use some cheering up, but she seemed so focused on her task. Then... She asked me to verify the address of my first package on the screen. I said that the city came up wrong. She said, "That's how it's coming up in the computer," and I said, "Yes, but she lives in a different city." Thinking quickly, I said, "Let me check the map to see if it's the same house," and she repeated herself with a tone of protest. "But that's how it's coming up." I again said, "I just need to make sure the package will make it to the correct house." After about 15 seconds of checking on my phone, I was able to confirm the package would arrive at the correct house. We moved forward; it was solved. I didn't know why she was being so resistant/argumentative. Then, when she told me my second package had the wrong zip code, I had to again pause and figure out what to do. I was mailing the package on someone else's behalf and didn't know the address by heart, so I started texting the person to verify it. After only a few seconds, she said, "We need to finish this." I was stunned. I had only been at her window a couple of minutes at this point. Frustrated, I said, "Sorry I'm wasting your time." She shot back, "I don't have much time." I gestured to the empty room and said, "But there's no line!" Apparently, this didn't matter to her, nor her coworker, who jumped in to point out that "The clock is ticking on the computer." What? Does the USPS--or this location--have a timer on how much time they can spend with each customer? I felt like I was in the Twilight Zone. Why rush a customer when there's no one waiting? I asked her why she was being so rude. We proceeded to argue. At first I was just trying to get her to see my perspective, but she was so hyperfocused on the ticking clock that I switched to problem solving just to appease her. I offered to go outside, verify the address and come back in. I asked to see the package so I could take a picture of the address, but she wouldn't let me. She repeatedly talked over me and sometimes flat out ignored me, as if I weren't even there. It was like I was talking to a robot. At the culmination of this absurd argument, she shoved my packages back out of her window and suggested I to go to a different post office. I was so upset that I cried in my car afterward. I'm 41 years old and have never had public exchanges like this--I was rattled. I don't know if this review will help anything, but I guess it's good to know that I'm not alone in having a negative experience here. I hope the workers here are OK, because it seems that there might be some immense pressure from higher ups to keep the [nonexistent!] line moving. Despite this being my neighborhood post office, I won't be coming back to this location for a while, if ever. read more

Avoid this one if you're in a hurry. Showed up at nine sharp, thinking they'd be open like the sign says. No one around. Waited thirty--maybe forty--minutes before I gave up. Lady who runs it? Probably still in bed. Wasted my time, had to drag myself to the next branch. Not cool, at all. read more

Would give negative stars if I could, the meanest people in the world work here, especially the one older woman. They are extremely hostile and will berate you if you don't understand something. I called usps to file a complaint but it seems like whoever manages the store doesn't care to let this woman go as she's been there for years. Avoid this place at all costs if you don't want to be yelled at like a child. read more

I was really terrified to go in here cause of the reviews but I'm a little lost. It was one of the most pleasant experiences I've ever had with this sort of errand. They were almost too cheerful, I felt like I was killing their vibe with my kinda blah attitude about having to mail something. It was super clean and yeah I had a great experience. Should of got the man's name that helped me :( Anyway great experience personally read more

I wish the managers of this place read the reviews and acted on them. As I see the same clerk (11) constantly being a problem. Her answer to everything is basically "I don't know". Well... you should know! That's why you're there. To provide service and answer most basic questions about it. On top of that they engage in illegal discrimination. There's a sign posted that only service animals that can enter premises are those that accompany blind or deaf. What about people with other disabilities??? You're kidding me? This place should be sued for blatant discrimination. read more

US Post Office - Illegal discrimination against people with disabilities - Post Offices Near Me - West Hollywood, California

There are lines sometimes, but they do the best they can... And the staffers are very professional and very smart and helpful.

It's almost 11 am Sat and there's a sign that says on break. I have no idea if this employee will come back or not so I'm leaving. This is really bad service, and there should be at least one person at the counter at all times. Another customer said, I don't think she's coming back! read more

Haiku dedicated to my local PO Closed at random times Broken drop-off bin; no stamps Unreliable. read more

US Post Office - 3:30 pm on a Tuesday - Post Offices Near Me - West Hollywood, California

Usps only hires you if you have a shitty attitude. Good luck in this place. They never have supplies. They don't have change.... 50/50 your box makes it out alive. read more

Pack a lunch cause you're gonna be waiting in line for ages. Also typically out of most mail/shipping supplies.

No wonder the US postal service is in trouble. 16 people in line and only one person at the counter . 50 min. In line is unacceptable. read more

The US POST OFFICE on Fairfax in West Hollywood is a seriously unfriendly government office with terribly unhelpful and even hostile postal workers. Its management has hired people, for years now, who do not care, do not want to help and act too busy, even when they're empty. i highly recommend driving a few miles to Sunset Cherokee location, where the personnel are instructive and want to help. read more

The service is so slow here.. it's almost like the speed of going to a DMV. That's really the biggest annoyance. The place is never stocked with anything you'd need to ship something if you're in a pinch so you better come prepared. Shipping rates are better than fedex & other spots so that's a plus. I've never had an issue with the workers themselves, they're pretty friendly there so that's 2 stars. Just be prepared to wait an hour. read more

Yeah, two stars sounds about right. Most of the negative stereotypes you think about with postal workers, perhaps not fair universally, were pretty reflective of my experience here today. The employees seemed to be working very slow, seemed very ambivalent, and the customers were getting more and more annoyed by spending more time in line than necessary if there was ANY sense of urgency happening. There wasn't. So yeah... it was a post office. read more

DO NOT GO TO THIS USPS. I had a horrible experience here several times prior, but today was by far the worst. The woman pictured held me against my will in the post office by locking the doors. She didn't let people in or out as she gave herself a break and locked the doors. After my transaction, I asked to be released and she refused to open the door. I asked her several times and she then called me a "bitch". Not only did she move at a snails pace, she was inconsiderate and even told us to go to a different USPS location. This woman should not be working here or any other job that relates to a service. She was incredibly rude and used profanity. Action needs to be taken to get her out of here. The world needs less of this aggressive and nasty behavior. I have video evidence of her pushing me out of the door with a package which was witnessed by several people. read more

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Worst post office in LA staff is lazy beyond means and extremely rude. Sad that since they are state employees issue will never be solved. Post office does have a big drop off hamper so I go often when I don't have to talk to the staff. read more

Idk why so many ppl put bad reviews. For me this post office was always the best & fastest, u go in and out. People working there are trying their best. read more

I read all these negative reviews about this post office. I had to mail something the other day and since it is the closest one to me I went there although I was a little apprehensive about what to expect service wise. The man that helped me was SO FRIENDLY AND PLEASANT that I brought up all the bad reviews about the customer service on Yelp and told him I was going to write a review based on my experience with him. He gave me tape and a pen as requested, answered all my questions without an attitude, and expedited the process so I was out of there quickly. Thank you Fairfax post office read more

Not good. No parking plus just one employee manning the multiple (unused) service counters. Sad.

This post office is the worst. I came in to buy stamps and drop off a package with a prepaid label. Of course, the prepaid drop off box has been broken for months if not longer so you have to go into the main area to drop off your package. And the automated machine's printer is also down so receipts can only be emailed. I went to the cart where you drop your packages off and it was pushed so far back that I had to crawl under the counter to get to it, also, as I was there, they announced they were going to have to lock the lobby because there was only one woman working the counter and she had to take her lunch break. Are you kidding me? You can't get more than one person working the counter at a time and have to shut down the entire post office? I don't understand how this location is always so disorganized and everything is always broken. read more

I do not understand how this branch is still open! You can see/read, every review of this branch notes how rude or ineffective the employees are who work here. Today I encountered the office closed for lunch with a handmade sign and after acquiescing by using the self-serve kiosk, I found that I couldn't even deposit my package because the receptacle is broken. as I was leaving, I encountered a customer who had first attempted to send some packages over an hour before I was leaving asking me on my way out if they were still closed. I am not trying to deny someone their lunch, but one hour is normally the standard. I can only assume the reason that they are closed in the middle of the workday is that no one wants to work here (and that includes the ones that actually DO work here). If this location wasn't two blocks from my house, I would never even be tempted to go here. read more

US Post Office - OK? Not really. - Post Offices Near Me - West Hollywood, California

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Honestly I have no clue why this is going on. The self mailing station is broken. The drop off bin is broken. And only one woman working inside, and she's "on break". I paid meter outside for parking. read more

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I came here to mail a package and the postal worker attempted to steal my package after a disagreement. See I have a broken wrist and can not physically write anything down. The worker at the desk refused to help me with the address and was rude about it. It didn't make sense anyways because she would be putting a shipping label on the box but whatever. I asked to pay for the box I took so I could leave because I already packed the goods and didn't want to steal. After I paid for the box the worker insisted on making her point and refused to hand me my box that I paid for with my personal items until she was done telling me off. Rude. Another employee came and straight up stole my package telling me I don't deserve it and that's why my arm is broken. My race was also brought up. She then acted as if she was going to throw the box at my face even though I have a broken arm and cannot defend myself. She then threw my box from another window damaging the box I just purchased and then threatened me. She damaged the goods in the box. I sat outside and called a friend who works in the industry and they told me to go in and get the post masters information which they then refused to give me and started recording me denying that she threw the box claiming my "box failed" she vandalized my box and was rude to me all over needing assistance due to a broken arm. They then destroyed property I just purchased and attempted to steal mine. Disgusting excuse of a person. I want to be in touch with the post master immediately! This is the poorest customer service and I'm just letting you know now this isn't over! How dare you treat me poorly because if my race and then steal my goods so I can't leave! read more

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The employees here are rude and stupid. I am trying to do a change of address for a deceased person, I am the executor. The woman behind the desk said she didn't know how to do this and I was supposed to go to a post office in my zip code. That's not what your web site says. It says I can go to any us post office. Did you say I have to go to a post office in my zip code? I don't know how to do that and I don't want to talk about it anymore. Yes ma'am. WTF? Don't come here unless you want to encounter "not my job" read more

1 star or 2 stars? Eh it's not even worth 2 stars. The staff here are awful. Today the clerk ignored me saying "how are you", shut the plastic door in my face while helping me, stopped working on my order to chat with a coworker about some other, unimportant issue unrelated to her, the list goes on. The building interior is dated and rundown. The automatic postage machine in the entryway is broken 50% of the time. Other staff are equally as rude and slow. read more

1 employee to attend to long lines. Then, this one employee takes a lunch break and closes the whole store for whatever the break time is, not even respecting the customer by writing the time said employee is to be back. So, customers don't even know how long to wait or if leave, when to be back read more

US Post Office - Post Offices Near Me - West Hollywood, California

I was shipping boxes to my son for college. I experienced the rudest foul mouthed service workers I have literally ever come across in my life. I watched them actually abuse several customers ahead of me and then experiences much of the same. It's frankly shocking. What are we paying these people for?!?!? read more

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It's hard to believe there is a POST OFFICE, which has consistenty for the last how many years provided APPALING NASTY SERVICE, particularly from the three (3) women who work the three windows as you enter. This women go out of their way to be RUDE AS HELL and as unhelpful as possible. Today I brought in a box to be shipped along with three pickup notices. When I (attempted) to put package infront of the nasty clerk, she barked (THESE THREE ALL BARK AT CUSTOMERS) don't open my window! They have these plastic partitions there apparently to protect themselves from customers. One of the three pickup notices fell to the floor. the wITCH said: "I don't serve people who throw things at me!!!!" For real? Yep, it's typical of the crap these women are permitted to perpetrate. When I asked for magmt number, she refused! On top of consistently shabby service, this POST OFFICE habitually NEVER can make cash transactions, HAS NO STAMPS, NO MONEY ORDERS and frequently can't even open up on time! read more

I have honestly never encountered such rude "service"anywhere before! I need a money order something I've never done before. The total amount is a little more than the actual order, so I ask.oh, this must be the fee? I got no answer, after the third time was so the gray haired black woman pointedly turns around the read out screen and says can't you read. I scramble for my glasses and yes, it is the fee. So I add more money to the pile in front of her. Nastily she accuses me of having thrown the money at her, which I absolutely did NOT. Then she says she is doing no money order for someone who throws money at her, go to another window, and she leaves "to get the supervisor". I say please do and go back in line. when it's my turn I get the window with a lady next to her. That woman slams her window shut in my face and says oh she's on a break now. Super mean.! The last window , the guy lets me finally do the darn money order. Nobody would give me their name or let me talk to a supervisor. Grey hair woman enters the main room and tapes or takes a photo of me. A supervisor never shows up because they don't have one, I am told. As I take written notes of this amazing incident, they tell me to leave. What do you think of this?!? read more

Waited for 20 minutes in the sun for this post office to STILL not open. You're supposed to be open at 9 am! Why is it 9:20 and I'm in the front of a huge line of people, and none of us have any idea if anyone is ever going to show? I finally got in my car and drove to the Cherokee branch, where I've never had an issue. Also, while I was waiting in line, some man in a car waiting for his light yelled out to the line, "That place is always late, and when they finally open, the people are rude." What a hellhole. read more

So...as always, this post office continues to disappoint. Been waiting 20 mins for them to bother to open. It's now 9:20. Where f*** are you people. I guess gossiping and finishing hot morning coffees while your customers bake in the sun. I've seen 10 people give up and leave but more are waiting. My dog is getting too hot, so I'll have to leave as well. I really hate that nothing is ever done to improve the situation here. read more

US Post Office - Scorching in the sun, eating for them to open. - Post Offices Near Me - West Hollywood, California

When I read most reviews are POOR, seems like NOT only me treat like this. Super worse bad services, especially two woman, one wear glasses, gray hair, she is super mean, discrimination, rude, inpatient and always long face, seems like who owns her money?! I can tell she hate this job. I only ask her one questions, her answer super mean and said "you should read 100 times and people never listen..." bla bla bla. Hopefully this store's manager or supervisor could improve the customer services and if this woman doesn't know how to do her job and hate this job, she doesn't have to come to give customers long face and mean language. The employee if work as her way, should be fired and be punishment. I saw someone post her photo in the review, good job who did this. We should exposure her if people's behavior as discrimination. But I feel she is shameless , I feel shame for her! read more

The woman were very rude to me for no reason at all. Do not come here. They are very slow and disrespectful. I felt discriminated against and I'm sure others did as well. Management needs to clean house. read more

Package drop off bin has been broken for YEARS! The self service kiosk often doesn't work, or makes you think it's working until it's time to put in a credit card and then it will not accept your payment method. There's never more than two people working at a time at the counter. And then today I came in during business hours, and there was a sign on the door, saying back in 20, and the kiosk is not working, which means I am unable to handle my postal business during business hours. This location needs a lot of help. read more

DO NOT GO HERE!!!! It's so insulting, they treat customers like we are bothering them - Employees are always "on break" - self service kiosk is always out of order - lines are massively long - employee charged me for boxes that were paid for by sender after telling him I shouldn't be paying for these- he didn't care - there's never parking -operates like it's being run out of someone's garage This place is a disgrace... just go to the one on Beverly by the Grove. It's much bigger, cleaner, well staffed and operates like a proper business. read more

Beyond atrocious. Often only a single person working the windows and that one person is slow beyond belief. An older woman with out-of-bed hair who's average transaction time is around 10 OR MORE minutes for sending A SINGLE PACKAGE. Let me break that down. Four people in front of you can be as much as a forty minute wait. The parking meters outside are for max 30 minutes. Mine was expired when I got out. Fortunately, no ticket. Other workers are rude but, it would seem, not as inefficient. Is this what it's come to with the USPS? Workers who hate their customers. Handwritten signs on cardboard in the window that look like those written by street beggars? Nobody providing efficient service? Not interested in the concept of service? These are not proud workers of what should be a noble service. They are leaches protected by knowing they can get away with the worst service imaginable. Read the endless reviews. They are sadly all highly credible. The attitude is astounding. The facilities are third world. The overall experience borders on humiliating. A single undercover visit from the postmaster general would leave him reeling and angry. The USPS is bad but it's not THIS bad. Other branches are better than this. It's simply not worth using this one when there are more well-managed branches around. One-star worthy because hey, at least the mail got to where it needed to go. read more

Last two times, my mails never reached to the destination. Because of this, in both occasions, I ended up paying a late fee. I dropped them in a mailbox outside. Don't use mailboxes there. Your mail would be missing. Also, when I went inside last time, workers there were angry or indifferent. read more