I'm gonna throw this post office a bit of a bone, because the longtime employees there really do try their best, and the package pickup woman in particular is the hardest-working postal service worker I've ever met. I don't come here often, mainly because there are closer post offices to me, but for some reason, my address is assigned this location when I need to pick something up. I've dealt with far surlier and less helpful employees at other post offices, so I will commend the staff here at least. The facility itself has some problems, unfortunately. Despite having a big parking lot, I've never actually found a free spot, and have to find a street spot several blocks down. Even with a full lot, there are never more than 10 people inside, meaning these parked cars are tourists who walk up to Sunset/Hollywood Blvd. and don't want to pay. There needs to be some parking enforcement here to prevent this. Second, the interior always looks like a tornado blew through. There is trash EVERYWHERE. Do they even have a janitor? They need a janitor. If they have a janitor, the janitor needs to start working. read more

It's no wonder everyone hates the USPS The service is non-existing! I received a note at the door to pick-up a parcel. Went to the post office and waited for 30+ min at the door. I was there at 2:00 p.m. on Monday. I hope they close all together since it's a waste of time and money! read more

US Post Office - Post Offices Near Me - Los Angeles, California

Post office remains the cheapest shipping option but this is Hollywood so expect a line no matter what. I'm here Monday morning and I wanna say it's been about 20min and I'm half thru the line. Lack of workers and only one window open. If you have to mail stuff, either make sure it's self service or go elsewhere. Post office are forever understaffed. So it goes with a dying industry where they charge a dollar a stamp now. Fine service just inefficient at this location. It's not convenient if it takes forever. read more

I have been here several times throughout the pandemic and so far, everything has gone smoothly. I could park in the lot and have my questions answered by any of the employees without trouble. Everyone throughout this time has remained socially distanced with masks on. During the instances I have been at this location, they have kept the workplace clean and organized. The lines are always efficient and they have done an outstanding job with handling any issues. Wishing them the very best, especially during the holiday season! read more

US Post Office - Great location! - Post Offices Near Me - Los Angeles, California

Shoutout to Tatiana for making my passport appointment 5 She's friendly, efficient, and absolutely hilarious. Thee entire staff during my visit were exceptional and got me in and out quickly and with a smile. read more

Came to this post office yesterday. The guys working were not only helpful, they were so friendly. I used to use the USPS on Fairfax, but you can look at their reviews if you want warning of why not to go to that location. I was so pleasantly surprised to be met with such warmth and assistance at the Cherokee location read more

I found the clerks working at this post office to be super nice. They patiently worked the line even after 5pm. No one seemed upset & everyone had a pleasant attitude. There was two clerks workin the line and a 3rd doing something in the back. This is my go to post office in Hollywood. read more

US Post Office - The best post office in Hollywood - Post Offices Near Me - Los Angeles, California

Kudos to Joel for saving me a trip to the post office. A friend asked me to pick up a package and gave me the pink attempted delivery slip. After I left I saw that the attempted delivery date was over 4 weeks ago so I called to make sure the package was still there. Joel was extremely helpful -- checked by the tracking #, then by street address -- no package. Very helpful and pleasant during the whole exchange. Wish my local post office (Centennial) was this efficient. read more

I always come here and I just have to say that the employees here are just amazing. The level of patience they have to deal with people is just so admirable. I also must single out Brian and Latrice. They are just sweet angel babies and it's just a pleasure to see them hard at work. We all have our bad days, and I just really appreciate y'all out here doing a great job. read more

Schantia was amazing in finding my package. There was 3 customers ahead of me, 2 of them were acting impatient. She located all 4 of our packages swiftly. read more

Parking spaces available. Easy to find location. Friendly staff. They gave me no issues or hassle. Even tho I had a bad attitude at first. They made sure they helped me with a professional attitude which Is greatly appreciated read more

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Amazing customer service here! Fast professional and accommodating. Kayla provided professional standards and was very nice with a warm greeting. Thank you read more

All of the negative reviews are, unfortunately, right on the money. The parking lot was completely full despite there being only two other customers there. Both of the women behind the counter were on their phones while people were in line, and made it seem like a favor when they finally provided service. Package pickup window was closed even though it was supposed to be open. The clerk who finally helped me insisted my boxes weren't there and were out for delivery. I was polite but firm because I knew they weren't and, frankly, I was tired of being lied to. Lo and behold, they were there, but it took 30 minutes to find them. It felt like pulling teeth. And the USPS wonders why it's going out of business... read more

I called to make sure my package was there , they told me open at 9.00 am Turns out the pick up package open at 10 00 am waste of time dice the package actually should be deliver no self pick up .horrible service , they provided the wrong info , A MESS read more

Super friendly and efficient compared to other offices. You can tell the carriers and staff enjoy being there which translates to excellent service. Thankyou! read more

Black girl yelled at me grabbed my package while inwas writing the address and made the pen poke through the package. Then shoved it back at me and told me she was closed and slammed the window on my package and hands, said she was getting off work and she was done. They close at 3:39. It was 3:27. Crazy rude. Only reason for one star is the other guy who was open (only other window there) was super nice and normal, despite his coworkers antics. This girl sucks and obviously hates her job. read more

Brian at this US Post Office location was wonderful. He was kind, proactive and resourceful in helping me receive my package.

I called this branch of the post office because we had 300 prepaid books to ship out. They directed us to come to the loading dock which we did and we were told to put the packages in specific bins. 42 books out of the 300 never reached their destinations (they were evidently never scanned and either stolen or thrown away and we didn't have tracking because no one would scan the packages while we waited). The woman who runs the post office took no responsibility when we called her. My friend suffered more than $3k from this loss. So it's either corruption or sloth that plagues this branch and they should be investigated. Avoid at all costs! read more

The cherokee branch is honestly the only post office in this part of LA with nice workers, who assist fast, and open the branch on time (don't get me started with how bad the Fairfax branch is). The parking is annoying here, but at least they're open when they say they're open and you can get in and out in a reasonable amount of time. read more

Welp. I don't like writing bad reviews, but this US Post Office location could definitely use some improvement. Parking is always a a challenge, no matter what. Small parking lot and limited street parking, good luck. There's always a line of people at least 6-7 deep with maybe 2 people working. The employees here aren't the worst but definitely not the best. The other customers here are also somewhat rude, especially during COVID. I've seen people enter without masks, refuse social distancing and talk away on their cell phones at extreme volumes. Honestly, avoid this place if you can and go to a Fed Ex Office instead. read more

Amber helped us at the passport center and was absolutely amazing. She was so helpful and positive. Her services were quick and thorough!! She was great and made us feel super welcome. Loved her signature smiley faces too, great work Amber!! read more

What kind of post office doesn't have a post office box outside to drop off mail?!?! Ridiculous.

Phone lines are always saying they're closed at 2 o clock when they're supposed to be open until 5

I needed a New Passport & Violet was so Knowledgable, Efficient, & Pleasant. She helped me get what I needed & she was super positive and nice. She looked over my passport application & showed me where I missed a crucial field or two. Thank You Violet :) read more

I've been coming to this post office for about 3 years now on and off to send documents I need sent as certified mail. No matter how many times I go to do this I always feel like I have no idea what I'm doing. The people working here have always been patient and kind and put me at ease throughout the process. read more

Horrible customer service. I just heard a male employee say to a female: "well, you're bullshit, and your job is bullshit. " The response: "oh well, I'm smarter than you. I'm definitely smarter than a 5th grader." And the counter: "well that's bullshit, but if the boss wants it that way, I guess I will do it." All in front of at least 3 people being helped and 10 people in line. This place sucks. read more

KEREN MENDOZA: 5-stars (PLEASE MAKE HER STATION MANAGER!) BRANCH MANAGER (CONNIE) & USPS GENERALLY DESERVE 1-STAR! The location is average (Cherokee) for USPS. Their MANAGER (Connie) is the worst I've encountered!) But for one VERY SPECIAL EMPLOYEE, I'd with Antifa on them.lol KEREN MENDOZA IS THE ONLY USPS PERSON I'VE SPOKEN TO SINCE THIS DEBACLE OF AN INT'L SHIPMENT: APRIL-9th THAT NEVER EVEN MADE IT TO THE TARGET-COUNTRY (Germany), SPENT 4 MONTHS in FRANCE, & FINALLY WAS RETURNED TO THE US in SEPT. -- where it spent another 3+ WEEKS NOT BEING RETURNED. I've spent over 10-hours in total on hold for USPS, have written no fewer than 8 emails to various addresses including the Post Master General, Customer Service, tried filing claims, etc. Connie, the current manager of the Cherokee location BERATED ME when I requested assistance accelerating the time it took to return the package that SHOULD have been delivered!! She wouldn't even take my phone number. Her main emphasis..? Was that, whatever my problem was ... she just could not help me. You know, maybe she was right, maybe she couldn't. Not that there was anything empathetic, polite, or which exhibited a general motive to assist, as my only local liaison. However, the very next person who had proof her payments had been made for her PO Box was treated the exact same way. Run around, "not my fault," ... "WHAT DO YOU WANT ME TO DO ABOUT IT-isms" ... etc. CONNIE RESENTS THE CUSTOMERS WHO HAVE PROBLEMS; regardless whether it's due to customer-ignorance of USPS procedure, or were it caused BY the USPS through their typical lackadaisical attitude, DISHONEST INDICES for transit time ... and better still ... take my situation: Me: Can I file a claim..? It's day-27 & isn't yet IN FRANCE!" USPS: You can't file a claim until it's been delivered or returned. Me: Sept-27. They returned my computer BROKEN. Can I file a claim..? USPS: I'm sorry, but you have to file a claim within 30 days. WT..!?? I've paid for shipping + insurance for an item no delivery was attempted, which took 15x the duration they were claiming (10 days) EVEN IN MAY, & JUNE, & JULY ... which they RETURNED for NO REASON ... BROKEN. And I have been insulted and ignored throughout the process. TRULY, Ms. Mendoza is the first person I've interacted with who's been POLITE, EMPATHETIC, and advised me accurately. There is NO JUSTIFICATION to retain an ABUSIVE PERSON as the store manager, as she's not only unhelpful, she's UNABLE to be helpful. On a previous shipment, as I'd had items stolen from my building, I created an inbound-label for my shipper, & marked the item, "HOLD FOR PICKUP" (an option that can be specified on your shipment -- SEE HIGHLIGHTED AREA OF ATTACHED PICTURE). When I went to pickup my product, Connie acted like it was sent to her station, FOR HER STATION! As in, she acted like it was THEIR PRODUCT!! I tried to show her the option (as you can see in the picture) and she said there's NO SUCH THING. And any such option is the means by which things are GIVEN TO THE POST OFFICE. Please do not think for a SECOND that this was "dry sarcasm" or something. I do not have Asperger's, and am perfectly adept at identifying humor, and playing along with it. This was a DISPUTE. She then said, "I ALWAYS RETURN ITEMS WHEN I RECEIVE THEM WITH THIS HOLD" ... I asked, why would you do that..? Someone paid to get it to you here -- and selects this option because CARRIERS DO NOT BOTHER GETTING SIGNATURES WHICH ENABLES PEOPLE TO STEAL OUR PACKAGES! (A literal EPIDEMIC of this building). Connie: I don't know. I don't care. You cannot do that. That's not how it works. We don't allow people to do that. read more

US Post Office - CONNIE threatened to KEEP my shipment FOR THE BRANCH or RETURN TO SENDER, claiming "NO SUCH SERVICE" - after SHOWING HER THE WEB-OPTION. - Post Offices Near Me - Los Angeles, California

In the last year or so, this location of the post office has done a complete about face. It seems they have replaced the entire staff with very competent, professional, and courteous staff. It blows my mind how good the service is here now. read more

Amber was soooo helpful and sweet. All the employees there were very welcoming and insightful. I was helped by Amber and another lady who wore glasses and had a braided ponytail unfortunately I didn't get her name but they were both amazing. Great location. I was in & out. I wish I would've known about this location sooner! read more

Well it's USPS so expectations are already low. The employees here aren't bad at all. The problem I have with this post office is that there seems to be absolutely nothing done to maintain the building and the parking lot. It's filthy before you walk in. Also there is never anywhere to park in the small parking lot even when there seems to be not a lot of people in there. There must be people parking there during the day that aren't supposed to be there. read more

Wish I had read these reviews first to know what I was in for... I almost never write a bad review for a place because most of the time I think, "Whatever, people are just doing their best." The people here? Not even doing their worst. They're THAT bad. I had no choice but to go here after I missed a package and for some reason that ONE delivery attempt was the final one. I have never been to this location, but I went on a Saturday around 2 (an hour to closing) and it wasn't crowded. There was one customer waiting ahead of me. Because I'd never been there though, I walked in holding my package slip and went to the right. There are signs EVERYWHERE, so I stood back out of line to read where I should go. Suddenly, my focus is broken as I hear, "HELLO. HELLO. YES, YOU." A woman employee who was already helping a man was yelling to get my attention. I was so confused and my face looked it. "YEAH, YOU. THE ONE I'M LOOKING AT YOU. YOU NEED TO GO TO THE BLUE DOOR." Then, while everyone is looking at me like I did something wrong, she continues to laugh with another female employee (also helping a customer) at me, rolling her eyes. The man she was helping piled on with a joke at my expense, saying to her, "Like do you understand the words coming out of my mouth? It's English." And she laughed along with him. I hadn't said one word. I thought about not even writing this review since I won't ever come here again. But what if I didn't know English? What if I was hearing impaired? Please--if either of those apply to you, DON'T GO HERE. The woman who helped me get my package ended up being a gem, but I still can't give this place two stars. It should give two pink slips to certain employees though... read more

This place is the worst of all worlds! I paid for Priority Service with an expected delivery date of June 3rd well it's been SEVEN days and no delivery and no one knows where the now belated birthday card is. I spoke with manager and she informed me it says expected which means delivery could be the next day to several weeks! Which was not explained to me or I would have just driven from Hollywood to DTLA myself to deliver the card. She also said I was not paying for delivery I was paying for insurance and tracking. The tracking is useless all day on June 4th the tracking said my package will be delivered on June 3rd. Yup the day before. Today June 8th it says delivery will happen on June 8th. Also the tracking said it took 4 days to leave the Post Office on Cherokee, which she said is not true it left that day it probably was not scanned. So I got no delivery, useless tracking so I paid for nothing! Years ago my mail was being stolen because supposedly the arrow key was stolen from the mail carrier and there was nothing they could do because the key opens thousands of mail boxes. I explained I didn't care if it opened a million mail boxes if the post office can't secure the mail they are about as useful as a glass hammer. Once I contacted my Congressman's office all of sudden they could change the locks The same exact thing happened with packages I sent at the holiday they arrived way later than "expected" and the tracking tool was useless. I gave USPS the benefit of the doubt because at least that time my item was going across country during winter. So to recap the Post Office on Cherokee is a black hole for money, they will provide you with misinformation so you can not make an informed decision to not use their horrific service,which actually is no service since now SEVEN days later there is no delivery on a card that was only going 8 miles, take your money provide you with zero service, zero customer service and think that is fine. Contact your elected official and let them know the post office in it's current state is useless and needs to be dismantled. The USPS has once again demonstrated they are about as useful as glass hammer and this Post Office on Cherokee wins the prize for best misinformation and most useless service. read more

They have no shame. They raised their rates but they make you stand at the window forever. They used to take everyone's notices at once. Now, they just are disorganized and search for packages or notes or people who are supposed to receive certain forms aren't there so they leave messages on the desk or call the post office worker. Then it was finally my turn and the guy wanted to close the window in my face and go back to whatever else he was doing. I was like, "Excuse me..." and there were a couple of people behind me! He's just going to ignore customers? read more

If I can only give a lower score... I have purchased a PO Box for last 15+ years at this location. Overtime the service has been getting worst. Rarely is a parking space available in the lot. I heard employees are taking the parking spots that are dedicated to the customers. HORRIBLE CUSTOMER SERVICE Connie Y. Wong a supervisor claimed USPS cannot find my package. This is the 3rd time a package of mine got "lost". Is this location stealing packages? Connie Y. Wong proceeded to raise her voice and talk over me. I could not get in a word into conversation. VERY UNPROFESSIONAL. I went to another window and a new girl says that she has yelled at many customers... so sorry. I'm working on moving my mail to The UPS Store. read more

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avoid this place. I purchased return envelope and postage for a very important document that suppose to be returned to me, but it can't be mailed from the other end because the postage is short of 75 cents, I had to go back to the post office and buy more postage and send it to the business again so I can get the envelope returned to me, just ridiculous they dont even know what they are doing! also the express 2 day service here is a joke, I sent a very important document on Wednesday. two days later the mail just left this post office and head to the sorting center that is still in LA, slower than regular mail? guaranteed 2-day delievery? what the f**k? also last Christmas time the packaged showed delivered which I didn't get it at all. after calling it several times they changed the status to sorting at the facility in LA. 3 months later still couldn't find it. avoid this place at all cost! read more

I would only come to this post office if you have a lot of time to spare. I was waiting for 45 mins for a lady to tell me she didn't have my mail that was on hold and she had zero contact information of who I could get in touch with to be sure my mail would be sent to my home from now on. I feel a simple customer service number would've been sufficient enough. I wasn't going to write a review until I learned that the gentleman in line behind me was waiting 45 mins just to simply pick up a package that was delivered to his P.O. Box. Their office is clearly unorganized and mismanaged. read more

Douche bag central - brought to you by Gerald Padilla ---------------------------- You know what's changed since my last 1 star review of this place almost three years ago? NOT ONE F***** THING. You would think that, with a company at the end of their line, constantly hemorrhaging money and possibly cutting Saturday delivery, they would attempt (or even PRETEND) to give customer service. Not a chance. They certainly put the "DIS" in customer DIS-service. So I had to pick up an envelope that wouldn't fit in my PO box (which I pay extra for, BTW). After already one unsuccessful attempt last week, I decided to leave work a bit early to get here. And so, after fighting insane LA traffic, I arrived at the post office at 5:05pm. Just made it, I thought, since the counter is open till 5:30. Nope. The pickup window says it closes at 5pm. WTF?! Another postal customer who happened to be waiting told me there was someone there. And then I met Gerald Padilla. He flat out refused to help, basically said try again tomorrow, not my fault that it's 5 minutes after 5. Didn't give two craps that I actually left work early to try to get here before they close (at 5:30), and that I pay extra for this dis-service. Talking to him was more aggravating than talking to the DMV (if you can imagine that). What the hell do you think I do, sit around on my ass all day and take 2 hour lunches so I can come at hours convenient for you? And to add insult to injury, even when one of the other postal workers was kind enough to help me out (Xavier), this douchebag said to him, why are you helping this PO box, it's after 5. And then he started laughing. Hey buddy, everybody is busy and stressed these days. Nobody likes to stay late after hours. But you know what pisses people off? When they see you standing around actively refusing to help, simply because you don't want to. I hope to God that Congress privatizes the post office, to wipe that smirk off your face. read more

Had three packages opened, items taken (aka stolen), and then retapped with "out of place tape." Example image below.... Whoever is delivering my packages from this location needs to be fired asap!! Plus, someone has been using the post office's buzzer for my apartment complex to get in and then open up the mailboxes to steal mail inside the boxes. They have done nothing to stop this from happening. Just disgusted with this post office!!!! read more

US Post Office - Previously opened, and repackaged box from USPS with items missing. - Post Offices Near Me - Los Angeles, California

Had to go pick up a package (I freaking hate when things are sent "signature required"... who is around to sign for a package in the middle of the day?). I was full of trepidation because a visit to a USPS office is usually not pleasant. This was surprisingly easy! Even... YES, pleasant! There was ample parking in the lot. I didn't expect that. The mail/package pickup area was clearly marked AND even staffed. The line was very short. The man behind the counter was super friendly... even helped to decipher the practically illegible handwriting on the notification I had received. The entire thing took less than 7 minutes and I left happy and even with a smile! Whenever I have postal business, THIS is my go to. It's not the closest location for me, but it's head and shoulders above any other USPS office I've been to in the area. read more

For some reason, this was the branch of the post office I went to whenever I ended up in Hollywood. I never read the reviews prior to just going here but now that I did...jeez. Although the location on Wilcox Ave. was somewhat closer, I DID read their reviews prior and was put off until I had to go since a piece of mail was rerouted there. I did not have a bad experience at that location as I had expected to (yes, I'm a true pessimist). Now note that my bad experience here was not due to any living employee there at this time, since I had no face-to-face contact. Reason I rate this lower is due to the fact I stopped by very early (around 6am) and was happy to see the lobby was open for the DIY shipping. I had an early work day so I was glad to see I could take care of this now and not have to worry about returning later if I got out early enough. I was back in my car within minutes. Problem came well over a week later, as I went to track my package since I never heard from the receiver. That the package was STILL sitting in LA, CA 90028. It was supposed to be sent to San Diego and to arrive within a few days, including the weekend. I kept in close touch with the receiver explaining the issue and I joined the usps.com site so I could file a claim concerning my package. Finally, things worked themselves out (and I received my proper refund due to me keeping track of this) but I never had this type of incident happen at another post office. This kind of makes me want to avoid this location, although things aren't looking too good with USPS in this area. Do I really have to leave town to go to a different post office in order to reassure myself my mail will arrive somewhere? read more