Always kind Today I went there and the young man was so kind and helpful I strongly recommend it read more

These reviews speak for themselves. This is my third package that has been scanned as "Delivered," only for me to go outside minutes later and find that it's already gone. Even my regular mail carrier has acknowledged that this is highly unusual for my neighborhood. Situations like this are ruining the reputation of what has always been a safe and trustworthy community. The final straw was when two separate items were marked as delivered at the same time, but when I went to retrieve them, only one package was actually there. I reported everything to the supervisor, Christopher, but nothing was done. Instead, he simply insisted the missing package had been delivered--as if he had personally witnessed it. I never imagined I would have to write a review accusing a USPS location of such poor accountability, but here we are. I've never had a single package go missing with UPS, FedEx, or Amazon--only with this USPS location. If you have no choice but to use this post office, I strongly recommend insuring your packages and monitoring deliveries closely. It's disappointing to have lost confidence in a federal service that should be reliable and accountable. They have lost their values. read more

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The women that work here are so so rude and the female manager is the worst of all. The wickedest witch of them all! She literally barks aggressively right when you walk in- OFTEN YELLING AT PEOPLE THAT NO PREPAID PACKAGES WILL BE ACCEPTED AT WINDOWS. SHE INSISTS THAT YOU GO TO THE MACHINES, which are often broken or have a long line. TO BE CLEAR, SHE WON'T ALLOW YOU TO CHOSE TO WAIT IN LINE FOR YOUR TURN TO HAND A PRELABELED/PREPAID PACKAGE (THAT IS ALL SET TO GO) TO THE PERSON BEHIND THE WINDOW. I ONLY WANT TO DO THIS FOR TRACKING, OBVIOUSLY!!! And yes, they will give you the worst, horrendous attitude and ignore your questions while chatting to each other. I get stressed if I need to come here and drive out of my way to another PO. Why is there no accountability for this behavior? Why don't they look for other jobs if they hate theirs so much? They chose to be in the people business. Lastly, over the years, I've had at least 5 packages disappear into thin air and to try to get help with that is a nightmare. read more

The reviews don't lie, they like Shakira's hips. I can't pretend this location is great when it isn't. If you've been to one snail mail shop, you've been to them all. The differentiators are usually if they have good parking options (the answer here is YES, a lot that you can usually snag a spot in but just make sure to exit at the stoplight instead of getting caught in the Grove's traffic's crosshairs) and the humans working there. Goooooooodness this post office disappoints on the staff. I see staff not respond to customers' as they ask questions while they chat to each other between the windows. I experience the same half the time, just no response. My friend went in to bring mail from a past resident & they just grabbed it and cut him off not letting him finish a sentence. The line gets sooooo long sometimes and I'm sure the crabby staff doesn't leave anyone feeling good about their experience here. The Post Office is open 930am-5pm every day but Sunday if you need teller assistance, but the lobby opens at 6am each day! And the good news is the self service kiosk and a drop box for packages both reside in that lobby. That's all I need 99% of the time I pop into the post office so lucky me. One day when I went the Drop Off Box was closed though so it can't always be counted on! The next day it was back open though so all was well in my world. I was so happy they fixed it so quickly. For dropping things off, this post office works well for me. However, It's weirdly the most unfriendly post office and that's such a shame if you need to interact with the staff. read more

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I am writing this review because this guy in the picture who is working at 1125 Fairfax Ave, West Hollywood told me the managers are available in Beverly location. This is his 2nd time to raise his voice and refuse to help me with free return and pre-label package! This man needs to get fired immediately he harassed me every time and even last time forced me to pay for the tape which I already taped my package but he said it is not enough tape! This person is a scam and fraud and it is clear he hates his job. I work in the customer service for 12 years and never seen something like this. I've been to BEVERLY LOCATION and all employees are nice and they helped me with my return and happily and I always have issue only with this person. I took a picture of him this time since he is refusing to give me his name. read more

US Post Office - Post Offices Near Me - Los Angeles, California

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I have rarely encountered a ruder group of staff. After an unpleasant interaction with one of the employees at the window, I asked to speak with the manager to address the situation. Unfortunately, Ronnie was dismissive and unprofessional, setting a poor example of what customer service and management should be. The experience left me very disappointed. I waited in line for 15 minutes with several packages, and when it was finally my turn, the woman at the window told me, "We don't print labels from QR codes here--you have to use the kiosk." I explained that I had been there just a few days earlier and they had scanned my QR code without any issue. Her response was loud and rude: "I'm not going to jam my printer for your label. You should have read the signs--they're everywhere." She kept going on about it not being her problem. Another customer in line also told her she was being rude. There was no reason for her to speak to a customer that way. She came across as angry, dismissive, and unprofessional. A simple explanation would have been sufficient, but instead I was treated with unnecessary hostility. read more

Really poor experience that furthers the image so many have of lazy and ineffective local government. Arrived for my 10:00 appointment at 9:45. No agent showed up for the person with the 9:45 appointment until 10:05 am as a line developed. I was not helped until 10:55, and the clerk was misinformed over the amount of payment for a three-day passport expedite. When I was adamant that she was incorrect, and attempted to show her multiple pieces of documentation from state.gov, CLEAR chat GPT, she said she would no longer help me and that I should apply at a different post office. It took 1h25 min for the agent who showed up 20 minutes late to perform no duties that I had already cut a check for. I can't put myself in her place and understand post offices are short staffed, but when I asked for her name, she said "Suzie," and when I asked for her actual name, she said she "didn't have to provide it" to me. It was very clear this was someone who didn't want to have to deal with a frustrated customer, even though she arrived late. read more

Used to be my go to Post Office with 3 kiosk machines and multiple window agents. Now the machines never work and the window agents "dont process mail". What the hell are they getting paid for? To sell stamps and do Passports? Horrible employees with attitudes. The nicer employees are long gone. read more

2 of the younger employees had major attitude here! they were working on Friday 8/15/2025 at 10am. I've pointed them out with a finger in a picture I've posted stationed ar windows 3 & 4. she knew what she was doing cuz usually at the end of the transaction on the payment terminal it asks you to rate their service & she did NOT let me do that! You can tell both of them are very lazy so when you ask something that will make them work they react with attitude. They also treat you like you're dumb which shows how judgmental they are... Hope they find inner peace. read more

US Post Office - 2 of the younger employees had major attitude here! they were working on Friday 8/15/2025 at 10am window 3 & 4. - Post Offices Near Me - Los Angeles, California

This is the worst post office. I have ever had the displeasure of visiting, and I'm not sure who's more at fault, me for going back or me for being so dumb to go back. They are rude, discourteous, disrespectful, illmannered, and Uncivil; oh, and vindictive and dangerous. I should've asked for my very important new business credentialing form back, rather than walk away all upset. It never got there. I never got the receipt back. I'm sure the mean black lady threw away my super important envelope. The post office on Washington just east of Crenshaw where I always go; OMG, they explained everything, when my packages would get there, when the second or third package would get there, what it would cost what I should expect back, etc. etc.. What a great group of women over there at the Washington post office. Don't go to the US post office on Beverly Boulevard by Pan Pacific Park/Beverly Grove!! They are horrible there and they don't care about your business or you. That post office needs to be shut down. read more

This is my neighborhood post office so I've been in there dozens of times over the years. However, the last four times, including today, I've noticed that the service is getting slower, the air conditioning is faulty, and most (but not all) of the clerks are getting ruder. I waited 40 minutes in line just to send a letter certified mail and, just like the last 4 times, there was only one window open. When I finally got to the window, I was told, in a tone more appropriate for talking to an unruly child that their printing machine was out and they couldn't give me a printed receipt for my certified mail. Why they couldn't have said that before, when they were yelling at nearly all of us in line for various reasons, I don't know, and I didn't say anything other than "ok, thanks." What I do know is that this is the very last time I go to this horrible place. I get that sometimes businesses are short staffed, but this seems to be chronic problem there, and there is absolutely no reason to be rude to me or the other patrons in line. Go there at your own peril. read more

The employee who helped me was very kind and easy going. The internet is currently down at this location so they are cash only and are limited in what services they can process. The employee in the booth next to mine however, was very rude and had an extremely unpleasant attitude while helping a man who was reporting a mail theft. Her attitude was so off putting, she was jumping to conclusions about the issue the man was seeking help for with such callousness that she didn't even understand what the man was telling her and he had to gently correct her since it was clear she misunderstood. Her attitude made even me uncomfortable and she wasn't even servicing me, but her attitude was echoing through the place to the point people were turning and looking. And that kind of workplace hostility needs a serious correction if she is serious about working. Customers are not the enemy. read more

They stole my rent check... I dropped it in the box there (where my landlord keeps his P.O. Box). It was then stolen + someone tried to cash it by writing in a fraudulent name. read more

Service is so terrible. I've been trying to call this post office since 10am it is currently 4pm now location takes extremely long to do simple task like scan packages and ship out on time extremely unprofessional do not prefer this post office to anyone really rude people at the service windows at the moment waiting for them to scan a clients package for grail so his tracking can be updated these people our super unethical there seriously getting paid for no absolute reason read more

Had a horrible experience with a new employee, Princeton (an Asian male in his 30-s) He was extremely rude and aggressive. Please educate him on customer service or remove him from his position. read more

I figured out the perfect day to visit the Post Office! Two days before Christmas no lines at lunchtime! Very cordial staff and very quick service read more

I went in there without an appointment to get a passport photo and they were very helpful and got me in and out of there in about 20 minutes best experience so appreciated read more

theft, theft, theft! So many missing packages over the years. USPS marked a package delivered on Sat 14th... we had ZERO mail service on the 14th. Have cameras, watched the WHOLE day, happy to prove. read more

I was just at the post office returning some merchandise. I asked the women who was working what she suggested i put them in. She said just go find something over there. I said don't you have a suggestion. She said no i dont have time for this and closed her window and wqalked away. I went and found a box put the mechadise in it and returned to the gemtleman that was there as she was still gone 20 minutes later. I thanked him for his help. Who ever is in charge needs to retire this women as she is old and misserable. By the way i'm older so i'm not picking on someone of older age. read more

Re: BICENTENNIAL -- Post Office™ 7610 BEVERLY BLVD LOS ANGELES, CA 90048-9998 It is a shame to see such an undermaintained USPS building and parking lot. read more

I paid $29 to have my husband's MRI disc sent overnight to his surgeon's office in Los Angeles (an obvious emergency) and carrier claims no one was at the office to sign for the item (Surgeon claims there was) and refused to redeliver the item the next day, and sent me a message to drive to their postal office to pick it up? I paid $29 for delivery, they failed to deliver, and expect me to drive two hours to pick it up? I have lost all faith and trust in the post office. This is an emergency and my husband's life depends on his surgeon receiving that package! read more

I seriously think that this Post office on 7610 Beverly Blvd Los Angeles, CA 90036 needs to be under a police investigation. I have had two IRS refund checks stolen and cashed. I went as far to tell the Post office inspection about this. I have had envelopes delivered that had been ripped open. The person was obviously looking for a Credit Card. I am also going to go to the police. I would love to see everyone who has had a package missing or a check not delivered call The United States Postal Inspection Service 1-877-876-2455. I believe enough people call this number It would definitely get the ball rolling on this. The more people the stronger the voice. read more

US Post Office - This is the condition of the mail that I found in my mail box. - Post Offices Near Me - Los Angeles, California

Super close to me and convenient Never had a bad experience like other reviews (so far hopefully) read more

Parking is sometimes chaotic with mentally challenged drivers who are unable to read signs and exit through the entrance. Now of course this is not the Post Office's problem as signs are clearly posted. However, two stars are a bit too generous for an unbelievably overcrowded place that has 5 or 6 windows but are attended only by 2-3 people on the front, or so it has been my experience. Granted, there is a self-operated kiosk unit for those simple shipments. Unfortunately for me, In the last two times I was there, neither of the two kiosk machines were operable. It truly defeats the purpose of having a kiosk. In addition, the area is not well kept. Re-designing floor space and display of forms and consumables is much needed. Management truly needs to address some of these concerns as the negative reviews are plentiful and speak much of this location. read more

US Post Office - Long lines 2 windows out of 6 opened - Post Offices Near Me - Los Angeles, California

This place refuses to scan in prepaid packages or give a receipt. It is the only acceptable proof of sending I can have with a proper package weight to cover myself in the event that the packages get lost or damaged. The woman practically yelled at me about it and says she's not obligated (fun fact, THEY HAVE TO IF YOU ASK) - handed her packages through the glass and she throws them in a bin and 2 out of the 3 disappeared and never made it to the recipient and I have no proof of dropping them off. (Self-serve kiosk receipts do NOT insure online sellers)... avoid this nightmare of a place UPDATE 12/2022 - this woman was literally screaming at me in front of an entire lobby of guests telling me she is not obligated to give me a receipt with the weight on the package and insists the self serve gives it when in fact it does NOT - she proceeded to scream "YOU ARENT LISTENING TO ME" - I don't know how this woman has a job. read more

I happened to be nearby and in need of a post office, and my visit went very well. I visited on a Saturday, and there was a limited line and multiple employees available at the window. I had a question about mail that continues to get delivered for my apartment's former tenants, and the postal employee explained ways I could manage this problem going forward. She was polite and patient, and I was thankful for her guidance. There are automatic machines if you want to skip the lines, and I had no trouble finding the mail slots when I had to drop off a letter. All in all, I had a great experience with this post office. read more

This is by far the worst post office I've ever been to. The employees at this location have the worse attitudes I've ever encountered in a retail environment. They have refused to ship my packages on numerous occasions citing "made-up" policies that conveniently make less work for themselves. I know this because I've taken those packages to other USPS facilities and had them processed with no problem whatsoever. The last time I was in there, one of the employees with the worst attitude was asking all of her customers to do a survey and tell the USPS how great their experience was. What a joke. This place is the reason the USPS should go bankrupt. If a privately owned business was run like this, it would not survive. read more

US Post Office - Post office after the riot in the Fairfax District - Post Offices Near Me - Los Angeles, California

I arrived at this post office 30 minutes after it closed hoping to use the automated machine to get one international stamp. The only problem was that they don't leave a door open like my neighborhood post office so you can access the stamp machine and get to your boxes. I guess crime and the homeless must cause them to close up after the employees leave, so sad that we have to live like this. read more

US Post Office - Saturday closes at 300pm - Post Offices Near Me - Los Angeles, California

This USPS Will steal your mail. Opened a complaint with gov agent. Bad service. Bad staff. Always opens late.

Customer service in this location is just a nightmare, they are not listening to customers requests and needs , showing attitude, talking to each other about personal drama while customer is waiting at the window. Please who ever is reading the reviews. pass it to proper department. We have to do something , otherwise we will slide to third world country. read more

They steal checks and phones!!! We went on vacation and I have informed delivery from USPS.com which shows you every piece of mail you are getting the day before... I had a mail hold. So yesterday I came to pick up my mail. There should have been 3 packages and at least 25 pieces of mail. Including 4 VERY IMPORTANT LETTERS. They gave me 4 letters that were obviously NOT important and junk. I highly doubt they "lost" only the important things. It's bullshit read more

My family and I posted our ballots for the gubernatorial recall election in the outside mailbox of this post office on 8/16 (Drive-thru), as well as another letter. The letter arrived but none of our ballots are traceable, they all disappeared!! This is a VERY serious matter and I'll like to be contacted by the Post Office. I will get to the bottom of this, no matter what. read more

This is absolute bull crap. I just received a call two hours before my family's appointment at 11:15 AM for passport services that we made two freaking months ago that the lady who does the passports today won't be in due to a family emergency. For all of those who might come here to get your passport services done just realize they can cancel on you at the last minute after waiting for over two months! read more

If you are an online seller, whatever you do, do not take your package here. They will refuse to scan your prepaid packages and give you a receipt (which is your proof that you have shipped your package to the buyer). So I said fine, let me just put it in the mailbox here. I kept checking the tracking--never updated. Then the buyer messages me to tell me it's never been received. Now I know why they won't give you a receipt--they are stealing from you. There are better post offices nearby with friendly and honest people who actually are willing to give you your receipts. Avoid this horrible place. read more

Worst service in the history of Post Offices. They're about as helpful as and knowledgeable as a newborn....and that still may be giving them too much credit. The lines are usually very long and they'll sometimes have an employee helping out with the line. It does no good if it's a older women with an attitude problem. She's a total bully, who I chose to ignore as I waited for the next available window. The crazy part was that she was going down the line picking and choosing who she would help. She mentioned several times that she had to go to lunch or her break. She seriously had no business being out front................ read more

One of the worst post offices ever, Don't be fooled by easy parking! The lines here are 10 deep easy almost every hour of the day. If you're sending packages, be aware of that. They do however have an automated kiosk here for self-service domestic letters and packages if you need that. Don't go round lookin' for help though from the floor staff, they are extremely aggressive and extremely rude and are not helpful. I wouldn't be lookin' for a friendly service at this location. But if you like the self-service automated system it works great. read more

Would leave negative stars if possible. Woman working there is an absolutely nightmare! Rude as hell, screaming at me. Refuses to take my prepaid packages, you are the POST OFFICE - that is your JOB. All they do here is collect a paycheck, go to a different post office this one sucks! read more

The most disgusting humans on work at this post office. So rude and could care less about the customer. I saw them mistreating elderly woman who was hard of hearing. Such attitude. USPS should be ashamed of the staff here read more

This is the worst USPS store or better yet the worst government owned establishment I have ever been to. Woman in stall 4 blatantly IGNORED me. I was there for my APPOINTMENT at 11:45, no one in the passport office. Asked multiple times to speak with someone as I had an appointment and she told me the person for the passports was on her break. Who schedules a break during the time they have appointments?? Also what is the point in having an appointment if they simply ignore you and don't show up?? This is not okay. I can't help but feel discriminated as this woman spoke the other customers and not me. The lady behind me witnessed the entire event. We were both at a lost for words. I hope they all try and dig deep to find happiness in their lives because their attitudes at work display otherwise. This is a huge disappointment in humanity to be perfectly honest. Please try harder to treat customers or just people in general with respect. read more

US Post Office - The lady in the #1 office is so extremely rude and doesn't ever actually answer any of your questions. - Post Offices Near Me - Los Angeles, California

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I have been with this post office branch since 2004 and I'm about to give you an ear FULL, spill the real deal tea. To wrap it all up I've been waiting for my mail to forward since January 2022??? Seriously, Kim and Papi don't hold your breath. And when filing complaints Consumer affairs was now to handle, never once received a returned call. Obviously support is not for the people, total shame. Do your jobs efficiently, lord...a complete nightmare of a situation...facts, don't rely on USPS to get the job done right. read more