Kenny greeted me with a great smile and assisted me with printing all my documents. He stayed by my…read moreside until everything was printed. He values me as a customer and acknowledges that sometimes we need assistance. The service was excellent. Thank you

This is my go to store when I need to ship something as its right down the street from where I…read morelive. The staff is always courteous here and I'm in and out within 10 minutes. There is ample parking as its in a plaza with other stores.

I'd bet to say I was one of the first customers to walk into this store when it first opened…read more Having been someone who both worked for the US Postal Service and travels around the world, I have a decent knowledge when it comes to mail and parcel delivery services. First, I'd like to say Pat it is one of the nicest and most personable workers I've seen in the industry ( including overseas branches ). He strives to remember customer names, and always cares about making sure customers are taken care of. Secondly, Pat offers some of best prices around ( for FedEx, USPS, and DHL). Sending important documents ( such as visa paperwork...etc.) can be extremely expensive, especially with government agencies. Having sent these kinds of documents numerous times, Pat has certainly saved me a decent amount of money. Lastly, every single item I've shipped has arrived (safely) and earlier than estimated. Overall, I'd highly recommend Postal Plus One. And I'm thankful to have entrusted my documents/packages to be sent there.

3rd time in a row I arrive withing published business hours and find the lights out and door locked…read more!!!

Associates are fine, better than most…read more But would it kill the town of Shrewsbury or the staff in charge of location to provide amenities like a drop box or a parking lot? When I spend money on postage I'd like to have a place to park my car where I don't worry about getting towed or scraped, and when I come with postage on my boxes ready to drop them off like so many other post offices, I'd like to be able to do so instead of being turned away when I don't really need anything that I can't do myself. This is a cute little branch, but it's sorely antiquated.

I called the Shrewsberry post office today to report our on-hold mail with a delivery date of…read moreMonday wasn't delivered until today, Wednesday. In addition we received mail from four different addresses. The person I spoke with had a very nonchalant attitude. He told me just to put the mail belonging to the other people in the mailbox tomorrow. I told him the last time we had a problem the person I spoke with was very accommodating. The prior time they told me they had a carrier on a route that was too big for him and they would switch that carrier to another route. I told him I was concerned that if I was getting mail from four different people our mail was also being delivered to others. Only then did he say he would put a note in for the carrier to let him know he had made mistakes. No regret, no politeness and no apology. Sheesh.

Specifically wanted to shoutout Melissa in Printing Services. I had to unfortunately print some…read morelost pet flyer's and not only did she do the job quickly and efficiently after walking me through the options, but she went above and beyond, especially in the empathy department, while remaining a total professional. I dealt with 4 different employees and they all were helpful and good at their jobs, however Melissa is the type of employee that makes you choose Staples over a competitor even if it's a bit of an extra drive.

Unhappy with the service. Made holiday cards and was informed that anything ordered the morning…read morebefore would be ready. Been waiting and waiting!! Called and the young lady said any order placed past 12pm would received by end of next day. I informed her I placed order in the morning and never bothered to confirm if my order was ready or bother checking on it. She just told me to wait for confirmation. Called later just to find out its been ready and has apparently been put away. No notification or status update, or phone call. We needed the hokidays card to be shipped out by the same day it was expected to be done.

This USED to be a great place to get copies made, ship packages, etc., etc. There was a clerk…read morenamed Pattie who worked there, & She was always "on top" of everything. Unfortunately for Me, Pattie retired, & this business evidently is now under new ownership & has REALLY gone DOWNHILL fast. I recently bought a couple of vintage auto parts on eBay. Sadly, they wouldn't fit, necessitating My returning them for a refund. eBay emailed Me a "QR code". When I saw "FedEx" listed as the carrier I needed to use to ship the parts back I cringed, since anything & everything remotely related to this pitiful "carrier" always seems to end up complicated, a huge hassle, & a gigantic nightmare. Having no other viable options at the moment, I grudgingly drove to the "Postal Center" so they could scan the QR code, print a label, & ship the package out for Me. Well, FedEx "came through" for Me once again, right on cue. The "clerk" on duty matter-of-factly informed Me that the Postal Center is "no longer scanning FedEx QR codes". I really thought She was kidding! They advertise themselves as a "full service center", are considered a FedEx drop-off location, & they can't/won't scan QR codes? Preposterous!!!!! A wasted trip, & in case this clerk hasn't noticed, gas prices (like FedEx rates), are in the stratosphere. She could care less. This "clerk" was about as useless as power windows in a submarine. No apologies, no recommendation(s) of what My options are, etc. I asked Her WHY they won't scan QR codes She informed Me that "We don't have the necessary equipment to scan QR codes". REALLY??? I suggested that it might be good business practice for Them to INVEST in a scanning machine, seeing that They're supposedly a "FedEx full-service location". DUH!!! That suggestion also fell on deaf ears. I informed Her that I was finished doing any business with "The Postal Center"...She could care less about this also. Quite the "attitude"! On My own, I searched the internet & quickly found that Walgreens in Millbury handles the shipping of FedEx packages. I called Them & when I told the clerk the story about The Postal Center not being able to scan FedEx QR codes, She too thought I was joking!!! She had never heard of anything so ridiculous! So, I drove to Millbury. She (Karen) was very nice & helpful (unlike the DUDS at The Postal Center!!) Within 3 minutes She had the QR code scanned, the shipping label affixed, & the package was on its way! Now THAT's the way to do business!!! So whatever You do, DON'T EVEN CONSIDER using The Postal Center for anything since They're as useless as FedEx, I'm spreading the word far & wide, with the hopes that this pitiful excuse for a "business" will go the route of "Spirit Airlines", along with FedEx, and cease to exist. We MISS YOU, Pattie!!!!

Don't use their self service kiosk unless you want to end up with a lost package that "they assume…read moreno responsibility for". I'll take my business elsewhere

I highly recommend this location. Matt & Josue have always been very helpful, they explain…read moreeverything, and have helped me tremendously with the 4 U-Haul boxes I picked up that were shipped from TX. Always smiling and friendly. They are very efficient and hardworking young men. Thank you for their great customer service.

When returning Items from Amazon as customer's packed, UPS associates or owners reject the packed…read morereturns in a box as not certified box and attempt to sell their own boxes making excuses as Amazon policy which is not true!! This store uses tactical extortions to scam customers by buying the store boxes. This is unacceptable service and damage UPS customers service image and business ethics.

I was so confused on how to ship with FedEx. I stoped in and it was a breeze! The guy walked me…read morethrough the steps and my package was set to go out that day. Easy peasy.

I'm only giving one star, because zero is not an option. Literally the worst customer service I…read morehave ever experienced in all of my years. I went in looking for a quote on shipping something internationally. The shady guy at the counter appeared annoyed that I was there. I asked him a question about declaring it via customs, and he had no idea what I was talking about. He then gave me a quote for UPS and USPS. The USPS quote was significantly lower, and I said something along the lines of "maybe I should just go to the post office." I then asked him if he could give me a quote for DHL and FedEx, to which he responded, "Well, if you're just going to go to the post office, why would I give you a quote?" I said, "Well, I haven't decided what I'm going to do yet, I'm just looking for prices." He then said, "Why would I waste my time looking up prices if you're just going to go elsewhere?" At that point, I said, "OK, thank you." and I left. I went around the corner to the post office and not only did I receive friendly customer service, the price to ship from the post office was almost $50 cheaper. I do not recommend this business at all. EXTREMELY RUDE and UNPROFESSIONAL.

If I could, I would give it a 0. There are currently several men working there. These men are…read moreextremely unfriendly, rude. I have never in my life encountered such hostility towards a customer, from whom they profit. I do not feel comfortable and good in this place, among these men. I prefer to go to the neighboring Staples or another store, although it is less convenient.

For some reason the clerk decided to lock the doors early and left me and three other customers…read moreoutside and then just left at 2:27pm. I get it you hat your job, but damn. Owner came back and made good on great service

I've spent the better part of my natural life in W.B. But until the other day never knew this place…read moreexisted. Its kind of nice to have a ship/pack/service center in this area , especially one that's off the beaten path. Like.. the path leads to no where. I picked up something here that required signature and I wasn't home to get it. It was under my side business name, but addressed to me. The little office park across from Clark street school in WORCESTER is the entrance to this location. Once you go past the old empty office buildings and Red Cross building you are again in W. Boylston. The road leading up the hill to Fed Ex is rather full of classic New England Crater style pot holes, so if you are in a rush, slow the hell down around that corner. Go immediatle to your left and all the way down the end of the corner of the building to enter in the cusotmer service area. For a Wednesday night it was rather busy. I encountered a supervisor/manager working on shift with another CS rep. Manager was cool, calm and collected as a couple of men were trying to ship large items and had half the instructions their boss left them with. It was terribly annoying for me since the other rep was busy with a very needy/involved customer. Not as annoying for the manager, who again, kept it super cool with the almost 20 min ordeal. during this time I noticed the CS rep to his right was becoming increasingly agitated with the other two men. Given they were loud, using speaker phone and speaking to another co worker that sounded less than competent, in another language. That really bothered me, she wanted them to leave so bad, she kept glaring at them, sucking her teeth and doing the loud sigh/exhale thing only in response to anything those two did. Funny thing: even though I was patiently waiting next in line, it wasn't her customer, and there was a line building behind me, NO ONE else seemed annoyed or perturbed by those guys ( who apologized a hundred times) except her. She made it known. When my turn came and the needy customer who needed 20 copies of everything and confirmations for this that and the other thing left the building, I commented on her being flustered and having to do a bunch of paperwork following their visit. I said "Take your time" when she apologized for the wait. To which she responded with " Oh, Can I?" not too sure if that was a jab or a honest thanks, but nonetheless, she did indeed take her time and spent another good 8 mins finishing up the previous person's order, organized her desk area , uttered some overly stressed out statements like " I just don't know how I do it somedays!" " Oh man, is it time to go home yet? " THEN asked me what she could do. Didn't have my door tag, but printed out a confirmation email with tracking number. Took her no time to find the package, but because it was addressed to a business ( my name 1st line - business 2nd line) she ALMOST didn't release it to me because I didn't produce a business card. I think she may have noticed how instantly and visibly angry i became, even before saying anything other than "No I don't have one" firmly. That she released it, but claimed there were no restrictions on the release other than it had to be signed for. Payment/signature was less than 30 seconds and I was on my way. This place has been around longer than i can say, its a but beat up on the inside and the card readers dont do chips/android/apple or pay pal. I did notice they have all the supplies you'll need and they are happy to wrap up and properly get any item secure before shipment there, which could save tons of time. I will say I hope i never run into her again though.. she needs to chill. Bad,.

FedEx driver attempted a delivery of a parcel. I immediately stopped him before he left as both…read moreends of the package were opened. The parcel weighed 50LBs and was heavy. The parcel itself was damaged and he tried to leave but I stopped him. He did not speak English and used his phone as a translator. After going back and forth with him I refused the package , helped him tape it back up. I then received an email that it was DELIVERED. It was NOT. It was refused by myself because it was damaged . The shipper also received the same email. He lied. Today I just received an email that the same package is out for re-delivery....yes the same damaged parcel. They told me he brought it back and retaped it up with the damaged parts inside. FedEx you should be ashamed for this shady practice. I have the entire 11 minutes he was here on video. Extremely pissed off customers who uses FedEx for our company.......not any more