I cannot understand how a package can get lost when in possession of The United States Post Office…read moreCentral Square location otherwise USPS Mattapan facility. Professionalism is not represented thru out the USPS. especially lost mail. Go figure, shame!

This past week my passport got lost in the mail.. sort of.. it didn't arrive on time. A staff…read moremember, by the name of Sitarah Clark, at the Cambridge, Central Square location was without a doubt so giving, kind, helpful, and worked tirelessly to find my package and to keep me informed on its status. I honestly don't know if I ever had better customer service in my life. Incredible experience, that made it easy to accept the circumstance, and to be mindful on what matters most in this crazy world. Like great human relationships!

Frankly a very bizarre experience... I'm a huge fan of the post office, but unfortunately, this…read morebranch needs to turn it's attention to management and employee training. They were absolutely understaffed, and the one employee at the window was not prompt and both prone to chatting but also struggled to answer questions. I heard him tell the customer before me that priority mail could not be shipped overseas because the USPS was a US government office and wouldn't send mail to other countries -- THAT IS NOT TRUE. I have sent priority mail abroad and received it abroad. Shocking to see such a lack of knowledge and incorrect information being shared. Eventually, I gave up and used the self kiosk station. I love love love the USPS, and it was so disheartening and frustrating to see this service and incorrect knowledge applied. Please, please, address staff training at this location.

When I have to work on Saturdays, I sometimes drop off packages at the Wellesley Hills post office…read more The man that helps me always has a smile on his face and take my packages. There is parking on the street as well as n a public lot. Sometimes I have trouble parking but the service is worth the effort.

Lines are sometimes long because USPS saves money by cutting staff at PO branches. But my…read moreexperience here is that the staff is knowledgeable, helpful and friendly. I agree that the tape thing is annoying but that's the PO's rule: not the clerks being stingy.. I haven't experienced the rudeness that some reviewers point out. But I have seen customers project their frustration onto the clerks, which just adds to the stress. Instead, why not offer a courteous greeting and ask how they are when you're at the counter? These are hard working people, struggling to support their families and themselves. Treat them them with courtesy.

Awful. Rude and inefficient. Last 2 times I've been there, I have had one clerk decline to process…read morean international mailing (according to the other worker, he "doesn't know how") and today, another clerk would not process a document as a letter, insisting that it was a package and wanting to charge me over $20. Completely inept and so rude.

Why is the entrance full of debris? Otherwise, great man for service at the front desk w/glasses…read more I have images to demonstrate the undesirable scenes when entering. SKU:

Went to this location today for the first time today. I don't usually ship packages with USPS and…read morethe woman behind the counter actually sneered at me for the 3 questions I asked her. Never again, the convenience of the location isn't worth it.

It's rare to have a great experience at the post office, but I was just mailing a fragile tea set…read moreto a friend in another state and none of the boxes they had would fit well, but Michael suggested cutting down one box and reforming it to fit the tea set. It worked like a charm! He was super friendly and helpful, and ended up saving me loads of money on the shipping. Five stars!

Five stars for a Post Office?…read more Yes. Do they mess things up? Sure. Are they highly efficient for what they do? Absolutely. Most of my experiences in Post Offices involve huge lines and dawdling employees. The folks here seem to actually want to get through the line quickly. Whenever I come to ship something out they're helpful, friendly, and if treated with respect give it back in return. (Though I'd imagine they wouldn't hesitate to put the smack down if you step up. This is East Cambridge after all) The hours are a bit wonky but they open early enough (7:30) that I have plenty of time to stop in before work to pick up packages/stamps/whatever. In this neighborhood I think USPS is the best shipping option. Apparently in a past life East Cambridge was a bit shady so UPS/FEDEX refuse to leave packages at the door. This means a trip out to Somerville ($45 cab ride) or several days in rerouting (UPS sends it through Rhode Island, natch) to get your package. But the Post Office will hold it for you in the convenient office. Works for me! Sadly it seems like the Postal Service is slowly dying. I know many people could care less but it's a part of our history and really, you get a lot for your 42 cents. Until such time they will get my business.

The mail I send does not reach its destination. I mail birthday cards, Christmas cards, Valentines…read morecards. They don't arrive. I call the Somerville post office. They don't answer. I think I will call the Attorney General or escalate to Consumer Affairs. This is unacceptable.

The lady here kept talking about how much she hated her job, as well as voiced her political…read moreopinion really loudly. Everyone in line could hear her. I was not here to argue with her, there is a time and place to discuss politics. I felt quite uncomfortable. I took 15 min to send a package overseas. Some people left the line because they became impatient. When I asked her what the cheapest shipping option was, she said "I don't know". She refused to tell me the different shipping options, and picked one that was rather pricey. I asked if she knew when the package would arrive, and once again, she said "we don't know anything about overseas packages". Surely, after paying so much for shipping, there would be tracking included. There is a UPS store a 10 min walk away. You might want to consider going there, or going to a different USPS location.

I had a very good experience. Yes, the line can be a bit slow moving, but that's because there were…read moreonly two employees. They were very sweet and courteous to everyone.

There have been three clerks at the front for some months now. They are wonderfully friendly and…read morehelpful, treating everyone with respect and good humor. The short-term parking in front of the building is also a big help.

This post office boasts a 4.0 rating, but its actual service is an absolute joke. They claim to…read moreopen at 6:00 AM. I arrived at 7:30 AM to closed doors, which was bad enough, but by 8:00 AM, they still hadn't opened. Their excuse? 'Understaffing.' Yet, there was absolutely zero notification of this on their official website. This is a staggering level of incompetence. It's not even a question of good or bad customer service--there was literally no one there to provide it. Nearly 20 people were trapped waiting inside, all of them in a massive rush because they needed to mail their items before clocking into work. This chaotic mess is a direct result of USPS's systemic mismanagement. It is acceptable to face staffing shortages, but it is completely unacceptable to fail to update your official hours online. You mislead the public into believing you open at 6:00 AM, post a note on the wall saying 8:00 AM, and then fail to honor even that time due to a 'lack of personnel.' This is utterly ridiculous and disrespectful of people's time. Zero stars."

Very friendly and helpful. Everytime i come in she has a smile on. She will always go the extra…read moremile.

Overall, I recommend the service here it's always top-notch. However, I plan to take this up with…read morethe annex in South Boston regarding an employee that works there. She is an employee of the USPS Winter Hill branch Somerville and is extremely belligerent, loud crass, rude, and argumentative however, that is only one individual, overall a great post office

Train wreck. Whenever I receive an email or msg regarding a priority delivery it rarerely comes the…read moreday the alert states. As usual I was expecting a package on 1/31 per their garbage website. It never occurred. No updates. One would assUme that it would be here on 2/1 as the garbage websitE states. No dleivery. Their website is designed to put you into a loop and provide you nothing. One of the may reason to mmmm use them except for real snail mail that ends up in recycle bin. Great job as usual.