The line here is ALWAYS horrific and they are always short-staffed so it moves at a snail's pace!…read more HOWEVER, the saving grace of this USPS location is that despite the counter being closed by 5PM, I've discovered that the self-service kiosk outside of the closed area remains open 24/7! I've almost always used the self-service kiosk for everything, including mailing letters, buying stamps and postages, as well as mailing/shipping USPS Priority and Express packages and envelopes! Very convenient to have this kiosk here! I wish all USPS locations would have one of these kiosks.

No one ever gets back to you when it comes to lost mail…read more Will never use the Needham location again.

I went to mail Amazon return. i have a label printed and a box to mail it in. They wouldn't let…read moreme use a piece of tape to attach the label to the box!! offered to sell a roll of tape. What kind of service is this?!

The guys who work in this post office crack me up every time. One in particular looks (and acts)…read morelike he's been a permanent fixture for the past 20 years. He's got a biting, get-to-the-point, I'm-tired-of-you-people type of attitude. But get him talking Red Sox and he'll start beaming. Get him talking about anything other than mail and I think you'll make his day.

They kept canceling my daughter's appointment for a new passport to the point where now it's too…read morelate. In order for her to go on her spring break, she'll have to risk it and use emergency services. Horrible service.

Full-service post office near Wellesley Square, they have all the proper features including a long…read moreline for a clerk, post office boxes and a display of both free and paid materials for shipping. Priority Mail, Express Mail and you can buy boxes if you're sending your package First Class or something else. There was a bit of a queue today and it took a little bit to get to be able to purchase a small number of postcard stamps. They have drive-up for post boxes so you don't have to exit your vehicle. [Review 10133 overall, 1719 of 2018.]

Lucy said she couldn't make change of $100 bill at 3 o'clock in the afternoon on a Friday when I…read morewas spending $78 on a roll of stamps. Turns out she was lying, she just didn't want to. She wanted me to use a credit card. When I laughed and said, I can't believe the US government doesn't have a $20 bill in the drawer, she said that they are not part of the government! I said well I certainly hope they don't bail you out anymore! Finally, she made change with a ten, a five and two ones, but she was extremely rude. I told her I would be making a complaint, and she said good, I hope you do. Glad they were open, glad they had the stamps, but she should be fired.

Went here a few days ago to drop off my first time US passport application. Matt assisted me with…read morechecking my application and signing off on whatever he needed to. He was friendly and very pleasant to deal with. I also happened to drop my drivers license in the post office. Apparently somebody saw it, turned it in to him and soon after, he phoned to tell me that he had it. Excellent experience at this location! Keep up the good work.

Super nice, extremely efficient, and you can recycle your junk mail on-site!read more

Shhhhhhh.......... don't tell everyone, but this is a great PO to come to when you have stuff to…read moremail and don't want to stand in line from now until next year elsewhere (or don't have time to get to the nifty APC machine in Needham). Even though there is often just one person working, it's not as if the line is out the door as it is everywhere else, and there is parking galore! This is the beauty of hidden PO's... but don't say I let the secret out.

Got help from a very nice lady at the front desk. Was shipping a package and she helped me print…read morethe label and put more tape on! Great service and I ended up paying nothing.

Mar2023: 5: I would recommend this location in the early hours. I never thought I would give a post…read moreoffice five stars for service. I never thought I would give a post office five stars for a friendly customer service counter person. I never thought that a post office could be welcoming as this one customer service representative is each and every time I enter the post office. I don't know her name yet. I've only visited this post office three times to mail letters and documents for my family. Each time I visited this post office, I was greeted by this friendly face working behind the counter with a smile. WHAT!!?? Is she smiling? Is she actually greeting me? Is she providing friendly customer service? OMG!?!? Twilight Zone?!? No, I am really experiencing this great service and a pretty good personality. This post office is conveniently located off to the side of the road between Newton and Wellesley. There are three parking meters out front and parking in the rear.

Quaint little post office without the quaint friendliness and professionalism. They won't let you…read moredrop off like other post offices. And they're very rigid. Go elsewhere.

I live very close and avoid this location due to downright the unprofessionalism and indifference…read moretoward treating others with courtesy and kindness. There's always the same guy behind the counter who is rude and condescending to me and everyone else I see being serviced. I know that good workers are hard to find these days and it's sad to know that this gentleman behind the counter says and does anything to feel superior. In fact, I've heard and personally witnessed their male employee behind the counter yell at customers and chase them down the street for nothing more than to bolster his pride and ego regarding this location's policies (which btw, the policies of this location/employee are not found online or displayed anywhere inside or outside of this usps location). How about some basic customer service training and maybe try hiring folks with basic human manners usps?

Imagine it's 6:45 PM on a Friday night and you need to know, why your mail has not been delivered…read morefor a whole week. You call and someone actually answers. Wow! Your mail was accidentally on hold, and you have nothing to worry about. That is our post office.

This little post office has the best service ever! Every time I have been in to mail or pick up a…read morepackage, the employees have been super sweet and helpful. It also isn't ever took busy. The only hard part about coming here is the lack of parking. There are only a few dedicated spots next to the building, and the street can be full. I often just walk over since I live close, but be aware that you may need to search for a bit to find parking if it is busy.

Worst service of any Post Office I've been to; it's always slow. One person working, in no hurry,…read moreand second employee walks by and does not help despite seeing the long line. Will never use this post office again. Maybe that's their goal?!

Once again they lie and say a package is delivered when it clearly wasn't. They mark it delivered…read moreso they will look good. This should be unacceptable.

This is a first tate business. Very efficient Services and extremely friéndly owners…read more Recommend it fully!

I was there a couple weeks ago. I know nothing about the…read morecomputer or printing out lables They were extremely helpful. They spent an hour with me until we figured it all out. The owners were both there extremely nice people. The service was spectacular. I will never go anywhere else. Thank you for all your help